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See what reviewers are saying

Rated 5 out of 5 stars

This store is really for guitar players!!! Awesome blog posts about guitar lessons and they have some really unique guitar accessories. I spent a lot of time on their website. Ordered chord pal pocket... See more

Rated 3 out of 5 stars

Found a great deal here on a guitar loop pedal. Loved it so much, came back to buy another one (same pedal)...only to find out GuitarMetrics more than doubled its original price! Doubtful I'll purchas... See more

Company replied

Rated 4 out of 5 stars

Good products but didn’t arrive in 1 package, seemed odd to me! Otherwise speedy delivery to Canada easy website to navigate and order! Will order again in future!

Company replied

Rated 5 out of 5 stars

This store is seriously amazing!! they only focus on guitar accessories unlike other musical instrument store. Customer service is top notch! I ordered 3 items and will order again. Thanks!

Company details

  1. Musical instrument shop
  2. Blogger
  3. Guitar Shop

Written by the company

At Guitarmetrics, we're not just another online store selling the same old guitar accessories and gifts. Our team is dedicated to curating unique and innovative products that you won't find anywhere else. From our Guitarcamz™ Guitar Headstock Camera Mount to our one-of-a-kind guitar pick punch, we're all about bringing creativity and originality to your guitar playing. But we're not just about products! We're also a thriving guitar blog, where you can find expert advice, in-depth reviews, and inspiring stories about the world of guitar. Whether you're looking to improve your technique, discover new gear, or just want to connect with a community of passionate guitar enthusiasts, Guitarmetrics has got you covered. So come join us on this exciting journey, and let us help you explore the endless possibilities of the guitar. Whether you're a beginner, an intermediate player, or a seasoned pro, Guitarmetrics is your go-to destination for everything guitar-related. Shop with us, read our blog, and connect with a community of like-minded guitar lovers. Welcome to Guitarmetrics, where we live and breathe all things guitar!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

44 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

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Rated 1 out of 5 stars
Guitarmetrics logo

Reply from Guitarmetrics

Hello Scott,
We deeply regret the inconvenience caused. We can assure you that we have already processed and sent your order to the shipping company.

As it is Chinese New year, shipping companies are working in half capacity, so there can be slight delay in shipping out the order. Your order will be shipped out in a few days.

We deeply appreciate your patience and we hope you will receive your order soon.

Thank you for your honest review.

Thank you,
Guitarmetrics Team.

Rated 1 out of 5 stars

We never received our order

We never received our order. Then, when I tried to go to the website for contact information, the website link gives an error message. There is no way to get assistance or to know if this was a scam. Willing to change my review if there's a satisfactory solution.

16 January 2022
Guitarmetrics logo

Reply from Guitarmetrics

Hello,
Greetings from Guitarmetrics.
Sorry for the inconvenience, but our website was under maintenance. We have checked your order status and it is on the way to you. We hope you will be receiving it soon. Thank you for your honest review. We appreciate it.

Rated 1 out of 5 stars

i havent gotten my ring that i ordered…

i havent gotten my ring that i ordered back in december before cristmas, i just want my rung.

12 January 2022
Guitarmetrics logo

Reply from Guitarmetrics

Hello, as we do a lot of international shipping, delivery times can extend due to delay in customs clearance, but we always make sure that we have safely shipped out our customers orders. Sorry for the inconvenience caused

Rated 1 out of 5 stars

It has been several weeks and your site…

It has been several weeks and your site says it is ready for shipment but it has been that way for two weeks. Still never shipped. Very disappointing.

24 December 2021
Guitarmetrics logo

Reply from Guitarmetrics

As we have clearly mentioned in our shipping policy page that there can be delays in shipping times due to delay in customs clearance. And the shipping status sometimes dosen't update, and it is not controlled by us, but the carrier company. We hope you understand that we make sure to safely ship out our customer's orders. Sorry for the inconvenience caused.

Rated 5 out of 5 stars

Great service and beautiful quality…

Great service and beautiful quality shirt… just the wrong size. How do I return this medium for a large.
Thanks, Carolyn Allman

26 November 2021
Guitarmetrics logo

Reply from Guitarmetrics

Thank you for your generous review, It's you (our customers) what makes us great! Rock on!

Rated 1 out of 5 stars

Have not received item

Have not received item, very poor service

21 November 2021
Guitarmetrics logo

Reply from Guitarmetrics

We deeply regret this inconvenience, but we have already mentioned it in our shipping policy that international deliveries take longer to be delivered. We hope you will receive your order soon. Thank you for your review.

Rated 5 out of 5 stars

I haven't used them yet

I haven't used them yet, but I assume they will work as well as the ones my friend has. They took a little longer to arrive than I expected - perhaps border delays.

9 August 2021
Guitarmetrics logo

Reply from Guitarmetrics

Yes, International shipping can take sometime to get delivered, but we are more than happy that you liked your purchase, Thank you for your generous review.

Rated 1 out of 5 stars

I bought a $34 guitar tuner

I bought a $34 guitar tuner, and received a $10 pack of electric guitar strings instead. The order took nearly two whole months to ship. Customer service is still processing my refund. I hope this company gets their act together with their shipping department.

20 May 2021
Guitarmetrics logo

Reply from Guitarmetrics

Hello,
We deeply regret the inconvenience caused to you. This is the first time we have encountered this problem. Our customers are our first priority. We have already started processing your refund.
Thank you for you patience.

Rated 5 out of 5 stars

It arrived on time and it's working great

It arrived on time and it's working great. I would like the holes for the fingers to be a little bigger, and that's all I can suggest. I love it.

15 January 2021
Guitarmetrics logo

Reply from Guitarmetrics

Thank you for your generous review. You are what makes us great. Rock on

Rated 5 out of 5 stars

Haven't recieved the product as of yet…

Haven't recieved the product as of yet but my customer service experience was excellent! I had questions about my package and they respond right away which I appreciated.

1 November 2020
Guitarmetrics logo

Reply from Guitarmetrics

Thank you, our customers are our top most priority.

Rated 5 out of 5 stars

I could spend hours...

What a great website! I’m on the bus, rolling down the road with my other Geezers; spent an hour looking thru the site for all the stuff I want to buy... and I only thought I was tied up for a couple minutes!! Great blog posts, which I need to get back to. Great tips for new gear... very entertaining website. I can’t wait to rate my purchases!! Thanks guys!

24 September 2020
Unprompted review
Guitarmetrics logo

Reply from Guitarmetrics

Thank you for your generous review. We hope you and your family are safe during this time of the pandemic. Rock on.

Rated 4 out of 5 stars

A fine t-shirt but the delivery took…

A fine t-shirt but the delivery took very long, almost a month.

14 September 2020
Unprompted review
Guitarmetrics logo

Reply from Guitarmetrics

Hello, thank you for the review. We deeply regret this inconvenience but we hope you understand that the current situation is not under our control. The shipping delays are happening because of the outbreak of COVID-19.
We hope the shipping providers will improve their service once the current situation improves.

Thank you.

Rated 5 out of 5 stars

Thanks

Fast shipping great product. Thanks...

13 September 2020
Unprompted review
Guitarmetrics logo

Reply from Guitarmetrics

Thank you for your generous review. We hope you and your family are safe during this time of the pandemic.

Rated 5 out of 5 stars

The delivery was delayed quite much due…

The delivery was delayed quite much due to the Corona pandemic but the company was always very quick to answer my questions and worries about it.

17 August 2020
Unprompted review
Guitarmetrics logo

Reply from Guitarmetrics

Thank you for the generous review. You are what makes us great. Stay safe.

Rated 5 out of 5 stars

no good would not get any more things…

no good would not get any more things from you as I have not got my
parcel yet thanks maurice

3 August 2020
Unprompted review
Guitarmetrics logo

Reply from Guitarmetrics

Hello Maurice,
We deeply regret this inconvenience, but as you know due to the ongoing emergency situation because of the COVID-19 outbreak, shipping and logistics companies are under lockdown. But recently many shipping carriers are resuming their services. We have checked your shipment status and it is in transit and is on the way to you. We assure you that you will receive your order as soon as the emergency situation becomes better.
We are well aware of the shipping delays our customers are facing, but we hope you understand that the current situation is not under our control.
We will do everything in our Power to make our customers happy.
Thank you for your review.
Stay safe.

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