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Guitars & Woods Reviews 

290
•
TrustScore 4.5 out of 5

4.7

Craft shop
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Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and wide selection of products, finding everything needed for their projects. Reviewers frequently highlight the fast and efficient delivery service, often noting quick shipping and well-packaged items. The service and communication are also highly regarded, with many appreciating the helpful support and easy online shopping experience. However, some customers also noted issues with order processing. These included instances where orders were not shipped or received, or where requested changes to an order were not implemented before dispatch.

What people talk about most

Product

Consumers find product quality to be consistently positive, with many expressing satisfaction with the... See more

Quality

Users describe positive interactions with quality, consistently praising the high quality of products,... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting very fast delivery and quick... See more

Service

Customers had positive experiences with service, often highlighting excellent service, good prices, and... See more

Order

Reviewers mention ambiguous feedback about order, with some customers reporting a simple and fast order... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good, quality products - both tools and templates. Handling the order before shipping took a couple days - be mindful if you are in a hurry. The packaging makes up for that in an excellent way - tidy,... See more

Rated 5 out of 5 stars

I bought a string spacing ruler. It came when I expected, and it's very good quality. I like that the markings are actually holes in the metal so you can mark the nut through the ruler. And it was a b... See more

Rated 5 out of 5 stars

Good product details on site, fast and efficient service. Delivered quite rapidly and directly into my post box. Very helpful people, i've been shopping there for years and will continue to do so wh... See more

Rated 5 out of 5 stars

The delivery took much longer than expected due to company closure. Item finally arrived yesterday. My experience with G&W: friendly communication, high quality of delivered goods and fair pricing. I... See more

Company replied

Company details

  1. Craft shop

Written by the company

Welcome to Guitars & Woods - Luthier Supplies (G&W), a leading Portuguese company specializing in the manufacturing and sale of premium guitar-related products. Our extensive range includes high-quality tonewoods, precision luthier tools and templates, as well as innovative parts and jigs. Founded in 2011, G&W is built on a strong foundation of industry experience and longstanding connections with musicians, guitar makers, and technicians. In 2012, we expanded our reach by launching an online store to better serve our customers, offering them the best prices and an exceptional shopping experience. Our expertise in CNC technology and CAD/CAM software enables us to produce reliable and affordable products with a level of quality that only advanced machinery can achieve. At G&W, customer satisfaction is our top priority. Our commitment to honesty and helpful service is reflected in the numerous positive feedback we have received from thousands of customers worldwide. We pride ourselves on our efficient delivery system; if your desired product is in stock, it is typically dispatched to your nearest post office on the same day or the following day after payment clearance. For high-quality products, exceptional service, and fast delivery, choose Guitars and Woods. We are your trusted partner in luthiery. All the best, Carlos Barros Founder and Owner of G&W

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

290 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

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4.7

All reviews

(290)

101 reviews in the last 12 months

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Rated 5 out of 5 stars

Find the material you need!

Hi,

I like the site “guitars and woods”. I have ordered several items from them, mainly for refretting my guitars. I have never been disappointed. The customer service is very responsive. If you have a question to ask, you will receive a quick response. As for the delivery times for your order, don’t be in a hurry. From now on, “Guitars and woods” is my favorite store. They are very professional. I recommend this store 100%. Yours sincerely!

18 December 2024
Rated 5 out of 5 stars

Excellent products, fast service, reasonable price (and well packaged)

Excellent products, received exactly what I asked for and everything was of a high quality.

I got aniline dyes, shellac flakes, and a (gorgeous) veneer. All items were of a high quality, well packaged to minimise the risk of damage, and was shipped out quickly. The chosen shipping company got the product to me quite fast too.

Price was very fair. Not cheap, but you pay for quality, and I was pleased.

14 December 2024

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