From placing the order to delivery was 24 hours. Comes in original Martin box which protects the guitar adequately. Set up was good. All together happy with the purchase which was made based on actual... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- #27 of 44 best companies in Musical instrument shop
- #31 of 63 best companies in Music shop
Written by the company
For decades Guitar Village has been assisting guitar players (from complete beginners to famous household names) find their perfect guitar. We only close 4 days a year* giving customers every opportunity to get down to our shop situated in the South of England 45 minutes from central London. *Since the pandemic, we have been closed on Sundays. Guitar Village houses a plethora of well over 1,000 guitars, amps and effects spread throughout 15 demo in our 15th century listed building - a landmark of the picturesque medieval market town of Farnham, Surrey. There is a special kind of ‘homey ambiance’ that makes for a more relaxed shopping experience. The staff at Guitar Village all play guitar (a necessity to work here unlike some guitar shop salesmen!) and have an extensive in-depth knowledge and ability to guide customers to the right guitar. We also have a full-time tech on hand to help with any issues and set-up requirements. We do everything from brand new to used and vintage guitars so whether you are after the latest innovations and reissues, a reliable workhorse or rare collector's item, we are sure you'll find it here. As a long-established guitar specialist, Guitar Village has built up firm relationships with all the major manufacturers over the decades and are proud to be authorised dealers for Fender, Gibson, Martin, Taylor, Gretsch, PRS, Ibanez, Ernie Ball Music Man, Lowden, National, Faith, Takamine, Rickenbacker, Collings, Guild, Larrivée, Marshall, D'Angelico, Mesa Boogie, AER, Cornell, Vox, Orange, Boss, Jim Dunlop, Roger Mayer, ThorpyFX, Strymon, Electro Harmonix, and many others. A range of 0% and low-interest finance options now help the guitarist find the correct instrument for them without the price tag being an issue by spreading the cost into easily manageable payments. Free next-day shipping to mainland UK is also available on most products bought online for those unable to visit. We sell guitars worldwide through our website but a personal visit to the shop to take all of this in is very much recommended!
Contact info
80-82 West Street, Farnham, Surrey, United Kingdom
- 01252 726821
- sales@guitarvillage.co.uk
- guitarvillage.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Guitar Village A1 experience!!
Excellent communication and quality from this company. I have dealt with a lot of guitar suppliers over the years and guitar village were a breath of fresh air really personal on the telephone and great service .. well done guys!!
Very helpful staff that went above and…
Very helpful staff that went above and beyond to help with an online order
Everything seemed to work as it should when I ordered my guitar
Everything seemed to work as it should when I ordered my guitar, let’s see if it arrives promptly, in good condition, properly set up and as advertised.
First class
First class!
Been looking to pick up a nice epiphone i’d had my eye on as a birthday present for myself. Came across a listing at guitar village at a much better price than I could find elsewhere (over £100 difference). Happily saw they were an independent company so took the plunge. Item dispatched quickly and securely. Very impressed with the guitar set up(often not an option when buying online). Played beautifully out of the box. And I’ve barely put it down since.
Brilliant service from Richard and the…
Brilliant service from Richard and the team, many thanks
Fast Service and Fantastic Set Up.
Guitar Village do what they say they do! Great delivery all as promised. The guitar came set up beautifully ready to play, and all this completed with next day delivery. Absolutely fantastic! It will be a while before I will need another guitar but would recommend Guitar Village without a doubt and I would use them again. Could not ask for any more, I cannot sing their praises higher enough. Oh and by the way the Cort Modern Black is beautiful and glad I took the plunge!
Poor delivery performance
Ordered a Shergold masquerader on line Thursday morning for next day delivery but UPS advised delivery late following Monday when it duly arrived. Contacted store multiple times over the period but gained no improvement on this poor performance.
Guitar itself was well packaged and in good condition after rectifying fret buzz.
Given the reviews elsewhere for this shop expected a better experience.
Instantly replied to questions via…
Instantly replied to questions via email.very helpful. My first order with Guitar Village.upto now very nice experience.
Delivery Advice
Communicated with Sales rep Richard. Very helpful regarding delivery to Northern Ireland. Purchased on the strength of this. Thanks.
Fantastic guitar and customer support
Fantastic guitar which arrived fully inspected and with a set up done. Super fast delivery, great communication, all questions were answered promptly. I highly recommend this guitar shop.
Price and availability of what i was…
Price and availability of what i was looking for
Great service
Great service. User friendly website. A fine range of instruments at competitive prices too! I would highly recommend Guitar Village to my fellow musicians.
Happy From start to delivery this was a…
From start to delivery this was a trouble free experience.The guitar is in pristine condition and plays very well I would recommend guitar village to any one. Considering it was all arranged on line marvelous !
After struggling to order an amazing…
After struggling to order an amazing looking guitar via the financial route (no reflection on the company concerned I might add, I tried the more direct route in purchasing it, but would you believe it I still had problems! But thanks entirely to Richard who managed to find the problem was with my email address! He was successful in the sale much too my absolute delight. Thanks also goes to the other customer service crew who were at hand to offer help to a frustrated customer. Well done guys.
Love this store the staff are so…
Love this store the staff are so friendly and helpful. A real high quality establishment with top notch stock to go and browse
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








