Guitar Village Reviews 

1,992
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery and secure packaging, ensuring instruments arrive safely and ready to play. People also appreciate the exceptional staff, noting that team members provide friendly guidance, detailed product information, and personalized support over the phone. Consumers consistently note the professional guitar setups completed before shipping, which makes playing right out of the box a true pleasure. However, some people mentioned occasional issues with courier services, resulting in frustrating shipping delays. A few reviewers were dissatisfied with high shipping costs or felt that courier charges could be handled much better.

What people talk about most

Product

People report high satisfaction and appreciation regarding the product quality and setup. Customers... See more

Delivery service

Consumers find delivery service to be efficient, highlighting very fast shipping times that often arrive... See more

Staff

Reviewers mention positive feedback about staff, highlighting warm, welcoming attitudes and great instrument... See more

Service

Customers had positive experiences with service, describing the overall process as very easy and impeccable.... See more

Quality

Clients share positive opinions on quality, highlighting the fabulous build, sound, and exquisite setup of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From placing the order to delivery was 24 hours. Comes in original Martin box which protects the guitar adequately. Set up was good. All together happy with the purchase which was made based on actual... See more

Rated 5 out of 5 stars

I called the store to confirm some details about a second hand guitar. The staff member (Richard) was very helpful and described the item clearly over the phone, answering all of the questions that... See more

Rated 5 out of 5 stars

I bought a Tele from these guys 2 years ago and put a review on Google. Last week I visited (I'm from the North East so only the 2nd time I'd been) and ended up buying another guitar, again with no i... See more

Rated 5 out of 5 stars

First class! Been looking to pick up a nice epiphone i’d had my eye on as a birthday present for myself. Came across a listing at guitar village at a much better price than I could find elsewhere... See more


Company details

  1. #27 of 44 best companies in Musical instrument shop
  2. #31 of 63 best companies in Music shop

Written by the company

For decades Guitar Village has been assisting guitar players (from complete beginners to famous household names) find their perfect guitar. We only close 4 days a year* giving customers every opportunity to get down to our shop situated in the South of England 45 minutes from central London. *Since the pandemic, we have been closed on Sundays. Guitar Village houses a plethora of well over 1,000 guitars, amps and effects spread throughout 15 demo in our 15th century listed building - a landmark of the picturesque medieval market town of Farnham, Surrey. There is a special kind of ‘homey ambiance’ that makes for a more relaxed shopping experience. The staff at Guitar Village all play guitar (a necessity to work here unlike some guitar shop salesmen!) and have an extensive in-depth knowledge and ability to guide customers to the right guitar. We also have a full-time tech on hand to help with any issues and set-up requirements. We do everything from brand new to used and vintage guitars so whether you are after the latest innovations and reissues, a reliable workhorse or rare collector's item, we are sure you'll find it here. As a long-established guitar specialist, Guitar Village has built up firm relationships with all the major manufacturers over the decades and are proud to be authorised dealers for Fender, Gibson, Martin, Taylor, Gretsch, PRS, Ibanez, Ernie Ball Music Man, Lowden, National, Faith, Takamine, Rickenbacker, Collings, Guild, Larrivée, Marshall, D'Angelico, Mesa Boogie, AER, Cornell, Vox, Orange, Boss, Jim Dunlop, Roger Mayer, ThorpyFX, Strymon, Electro Harmonix, and many others. A range of 0% and low-interest finance options now help the guitarist find the correct instrument for them without the price tag being an issue by spreading the cost into easily manageable payments. Free next-day shipping to mainland UK is also available on most products bought online for those unable to visit. We sell guitars worldwide through our website but a personal visit to the shop to take all of this in is very much recommended!


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,992)

54 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Guitar Village A1 experience!!

Excellent communication and quality from this company. I have dealt with a lot of guitar suppliers over the years and guitar village were a breath of fresh air really personal on the telephone and great service .. well done guys!!

4 October 2025
Rated 5 out of 5 stars

First class

First class!

Been looking to pick up a nice epiphone i’d had my eye on as a birthday present for myself. Came across a listing at guitar village at a much better price than I could find elsewhere (over £100 difference). Happily saw they were an independent company so took the plunge. Item dispatched quickly and securely. Very impressed with the guitar set up(often not an option when buying online). Played beautifully out of the box. And I’ve barely put it down since.

17 September 2025
Rated 5 out of 5 stars

Fast Service and Fantastic Set Up.

Guitar Village do what they say they do! Great delivery all as promised. The guitar came set up beautifully ready to play, and all this completed with next day delivery. Absolutely fantastic! It will be a while before I will need another guitar but would recommend Guitar Village without a doubt and I would use them again. Could not ask for any more, I cannot sing their praises higher enough. Oh and by the way the Cort Modern Black is beautiful and glad I took the plunge!

13 September 2025
Rated 3 out of 5 stars

Poor delivery performance

Ordered a Shergold masquerader on line Thursday morning for next day delivery but UPS advised delivery late following Monday when it duly arrived. Contacted store multiple times over the period but gained no improvement on this poor performance.
Guitar itself was well packaged and in good condition after rectifying fret buzz.
Given the reviews elsewhere for this shop expected a better experience.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Delivery Advice

Communicated with Sales rep Richard. Very helpful regarding delivery to Northern Ireland. Purchased on the strength of this. Thanks.

5 September 2025
Rated 5 out of 5 stars

Great service

Great service. User friendly website. A fine range of instruments at competitive prices too! I would highly recommend Guitar Village to my fellow musicians.

15 August 2025
Rated 5 out of 5 stars

After struggling to order an amazing…

After struggling to order an amazing looking guitar via the financial route (no reflection on the company concerned I might add, I tried the more direct route in purchasing it, but would you believe it I still had problems! But thanks entirely to Richard who managed to find the problem was with my email address! He was successful in the sale much too my absolute delight. Thanks also goes to the other customer service crew who were at hand to offer help to a frustrated customer. Well done guys.

6 August 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look