Gumtree Reviews 407

I was informed by the seller that my partner could collect a suitcase that he was selling. My partner turned up at the address to be then told that he would not sell to her. When she asked if he had sold to someone else, he said no and was now it was not available, however there is still an active ad on Gumtree. Very shoddy to be treated in this way.

If I could give 0 stars I would. Gumtree has now become a scam. Every time both my husband and I have tried to post adverts, they have declined it and refused to provide a refund not explaining why. Stay away from Gumtree. They have become scammers!

Please be careful on GumTree.
There are 'buyers' who are trying to lure people.
I've noticed a few new profiles that either a) ask for your number, b) ask to collect from your address or c) ask for you to come to their address.

Quite frankly, if the profile has no ratings (good or bad) i don't engage with them.

Below are the names I have noticed with dodgy accounts:
Musharraf
Hayad
Bankole
Juliet
Crusoe
John
Atyant
Mark
Francesca
Lauren
Jon
Emma
Cece

Constantly getting let down by the ( is it still available) ( no show wasters) . Ready to give up gumtree now .

I have been using Gumtree for few years and lately got contacted by very rude buyers who messed me about a lot. One of them didn't even turn up to collect the item. Few weeks later I found that I was left extremely negative review and my seller rating dropped badly due to that. I contacted Gumtree customer service and they said nothing can be done about bad buyers leaving negative feedback. I asked for this matter to be raised as a formal complaint so it can be taken seriously and the live chat advisor (Alistair H) responded with: sorry I cannot help you further, have a good day. Then ended the chat in my face !!!

Very very bad service, I can't believe they allow things like this. They should just get rid of the review system altogether if it can be abused this badly.

Can't see messages or manage my ads just keep getting "The server you are looking for is currently not available." been like this nearly all day now. Even the app on my phone is the same.

Recently opened an account, did my first post and then spent all day trying to find it. It was found in the inactive posts with the word "removed" so tried to find out how this might happen and then created another post completely reworded. again the same result so I contacted through the live chat, I was informed that it would be looked into. It wasn't, so I started another post again rewording and being extremely cautious whilst reviewing the terms of use. Again the same outcome so I contacted through the live chat again and was told I would receive an email explaining, it certainly did not explain and very abruptly told me that I was never to post again and the the matter is now considered closed. what kind of response is that and how unfair considering they never even explained to my why this had ended in this way. I contacted again through live chat to see if I could get some answers and was basically told there was nothing they could do and no answers or explanation, I said "so where do I go from here" I said should i then delete my account and the answer i received was nothing more then YES. I am absolutely disgusted in the way this website treats people, if this is their attitude towards genuine people trying to sell a caravan then I am really sickened by them. They didn't even have the common decency to explain the situation to me and instead treated me like some kind of criminal. I will never end telling people the truth about gumtree and the way I have been treated.

I don't get the low ratings. Especially the one with 1 star for completely baseless conspiracy level accusations.

Anyway, I always put my items on Gumtree and it gets sold. Quick and simple. Yes you get the odd buyers who are interested then back off. I have always messaged multiple sellers and picked the item I want. People need to learn to be polite and give an update that they're no longer interested, that's about it.

I used to use a place (that I shall not name) which charges like 20% commission and have so much issues. Even once got scammed and their support did nothing.

Gumtree really needs to make a simple process of "sold" so I don't need to delete my item. It would also be nice to see new or old account labels.

I would also add something for old users with 100x buying/selling should be allowed to rate and view ratings.

Placed my first ad with a £12 promotion fee.
No interest from genuine buyers only scammers.
Resulted in my financial information being open to a series of scammers. in Russia. My information was not protected by Gumtree and received no support or advice from them about this serious information breach.
Cost of £12 to have my information hacked.
No apology or reply to my problem from Gumtree only to confirm information to close my account.
AVOID AT ALL COSTS

I have used Gumtree for years, both buying & selling - mainly positive experiences. However, recently i was selling an item which was an hour's drive from home. A prospective buyer expressed strong interest & after much to & fro discussion via Gumtree, we agreed a time to meet, with 2 confirmation messages that day beforehand. The buyer not only didn't show but blanked me afterwards.
I wanted to leave a negative (honest)review about the buyer, so other sellers weren't scammed by them. I contacted Gumtree and apparently in the category my item was listed in- you can't, only in the For Sale category. I pointed out my item was 'for sale' to no avail. Ridiculous!! I asked if i could relist under For Sale; was told it would be in the wrong category so would be removed. So that means sellers of thousands of items have no protection against trustworthy scamming buyers......
No wonder their rating on here is abysmal.

Pathetic Time Wasters.
Full of sad pathetic lonely people that have nothing better to do than ask you if it’s still available then don’t bother following up.
There is a ‘report seller’ option but clearly nothing ever comes of it.
Don’t bother listing anything, you will regret it!!!

Only after placing an ad I found out that people viewing the ads can only message you etc, if they register with gumtree, obviously lots of people don't want to give their details just to contact you about your ad, also had a message from gumtree saying I had an unopened message, but when I clicked on the link to view the message gumtree say they can't access messages at the moment, the next day it is still the same so I can't receive any enquiries.

Waste of time and money.

Would give zero if I could they take your money to post an add but then remove it before it even goes live I was advertising my litter of french bulldog pups when I received an email stating they have removed my add as they don’t believe it meets there pet posting rules. I then screen shotted 10 adds of French bulldog pups the same as my add that are active and queried why they were fine yet mines wasn’t, to receive a second email stating that the add was infact deleted because I have gone over the 2 pet/litters per 12 month policy. I have not so I screenshotted all my old adds and asked for proof that I had…no reply no refund absolutely AVOID

Don't use anymore. Too many scammers. Some of them are quite abusive. Do not give out your personal address to anyone and definitely not your phone number. Meet somewhere nearby even though this is a hassle. I tend to meet in a local carpark and tell the buyer what type of car I drive and only give the buyer the first part of the registration number. It's terrible that things have become like this. I remember even 5/6 years ago that selling on Gumtree was often quite pleasant. Unfortunately, nowadays, selling stuff is no longer a happy experience at times. I take more stuff to charity shops, as it is better than facing a barrage of scammers and abusive thugs.
I was able to delete my account, as I was receiving unwanted threats, which Gumtree are unable to prevent. Unfortunately, the world is full of Psychopaths and a lot seem to appear on Gumtree as scammers.

Listed a bike paid to get to top of the list the ad was deleted before it was posted with no reason and my money was taken, sent an email said wud reply within 24hrs i also went on live chat the girl said she wud get bk to me within a few hrs still no word days later so contacted live chat again and the woman didnt even reply she just closed the chat, reading all the reviews seems ther just stealing peoples money, shud be brought to justice for the criminals they are.

As a beekeeper I'm on the lookout for "bargains" locally. Gumtree has been patchy, but yesterday I concluded a deal with someone who clearly had bought new kit to start the hobby, but never got around to using it and decided to de-clutter.
Gumtree enabled a pleasant transaction with minimal cost as the seller worked a few miles from my home and I was able to collect and pay cash.
Yes, there are ads that I wouldn't follow up as the filter for distance is erratic. Also some sellers ask silly prices. Annoying, too, when ads stay one for yonks, unaltered, and you wonder why.

Used to use it all the time until the ridiculously annoying pop ups and adverts ruined it. Now i use Shpock instead

it does not give you information you need or show the wrong answer

Selling my snakes and a PS5 on gumtree and they removed and deleted it for breaking rules even though it hasn't. I went to support and spoke to Faye C who said she will get back to me shortly via email about the problem and never. Went to support the next day spoke to Monisha who said the same thing. Still nothing still no help still no progress. SHAMBLES of a support and platform it's sickening. DO NOT USE OR GIVE THEM YOUR MONEY TO ADVERTISE.

As so many others have said, you spend time entering the relevant details, then they inactivate the ad without sending a message to explain why.

I thought the ad was live, but when I checked back after a week, it had been deactivated for some unknown reason.