GUNNAR Optiks Reviews 5,210

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers had a great experience with this company. Customers are consistently impressed with the high quality of the products, including the materials used and the craftsmanship of the lenses. Many people find the glasses effective in reducing eye strain and improving their work experience, with some noting immediate comfort. Reviewers also appreciate the fast and professional customer support, which has promptly handled adjustments and replacements. However, some customers experienced issues with order processing and delivery, with several instances of delayed shipping or unreceived items. There were also concerns about product fit and quality control, including glasses not matching prescriptions, blurry lenses, or visible cracks. A few other people also felt that customer service was unhelpful in resolving issues like incorrect orders or product defects.

What people talk about most

Product

Users describe positive interactions with the product, frequently praising the high quality, design, and... See more

Quality

Customers consistently note positive experiences with quality, praising the high-quality materials,... See more

Order

Customers had ambiguous experiences with order, with some finding the ordering process easy and... See more

Customer service

People report ambiguous experiences with customer service, with some reviewers praising the fast and... See more

Delivery service

Consumers find delivery service to be ambiguous, with some experiencing significant delays and issues.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

it was a great experience except that I kept finding frames that I really liked and they were completely sold out with no option to order and wait for stock or to get a notification when they would be... See more

Rated 4 out of 5 stars

When I received the glasses, I was impressed by the quality and what came with them—there was a hard case for the glasses as well as a soft pouch made of high-quality microfiber. The only thing was th... See more

Rated 5 out of 5 stars

Love the glasses and the unmatched customer support I got from the team. I had an issue with a discount code and I sent them an email and they were more than happy to help and solve the issue. The gla... See more

Rated 5 out of 5 stars

Fast and professional support. The support promptly adjusted my order and offered me a refund. The Rx glasses that I ordered work perfectly. My eyes are feeling more comfortable while I wear the amber... See more


Company details

  1. Video Game Shop
  2. Clothing Shop
  3. Computer Accessories Shop
  4. Glasses store
  5. Sunglasses shop

About GUNNAR Optiks

Written by the company



GUNNAR computer and gaming glasses are engineered to eliminate digital eye strain and block blue light. Get rid of constant headaches, improve your productivity and gaming performance with GUNNAR Blue Light Glasses.

If you would like any additional information, assistance, or need to reach out to our support team, please proceed to our contact page or email us at support@gunnars.com.

Contact info

4.0

Great

TrustScore 4 out of 5

5k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I recently had an excellent online…

I recently had an excellent online shopping experience purchasing Gunnar computer glasses. From start to finish, the process was seamless and straightforward. The website was user-friendly, with a clean layout that made browsing the different styles and options effortless. Detailed product descriptions and clear images helped me understand exactly what I was buying, and the sizing and feature guides ensured I selected the perfect pair for my needs.

I appreciated the transparency regarding pricing and shipping. Checkout was quick and secure, and I received an order confirmation right away. What stood out most was the wealth of customer reviews and FAQs, which gave me confidence in my purchase.

So far, the experience has been great, and I’m excited to receive my new Gunnar glasses. If the product quality matches the shopping experience, I’m sure I’ll be a returning customer.

27 November 2024
Rated 4 out of 5 stars

I’ve been a fan of Gunnar optiks for a…

I’ve been a fan of Gunnar optiks for a while, so I was excited to buy a pair of readers to wear for my work. Unfortunately, it wasn’t clear how to take advantage of the discount on the glasses I ordered so I ended up paying full price, unless I’m missing something. This isn’t so much a complaint as just pointing out the process of buying something on sale or discount isn’t very transparent as you step through the process.

26 November 2024
Rated 1 out of 5 stars

I spent $400 on the new ghost amber…

I spent $400 on the new ghost amber gaming glasses with prescription, 20 days after order they finally shipped only to be returned to sender now i have not received my gaming glasses that i spend $400 on and Gunnar optiks have not replied to any emails i have sent trying to rectify this matter so i can get my glasses

22 November 2024
Unprompted review
Rated 2 out of 5 stars

limited selection

They have good deals, but the selection is limited. It will nice if they expanded the offers to more models.

25 November 2024
GUNNAR Optiks logo

Reply from GUNNAR Optiks

Hi Damian,

We offer multiple promos throughout the year and are currently running one of the biggest of the year. Please feel free to sign up for our newsletter at the bottom of our website for additional discounts/offers.

All the best,
Customer Service Team

Rated 5 out of 5 stars

Quick shipment

Quick shipment, easy guide to submit insurance claim, plus the free pair of nonprescription are great for when I wear contacts.

31 October 2024
Rated 5 out of 5 stars

Absolutely great company

I've been watching this company from afar for quite some time. I'm a gamer and I play video games all the time. But I also work in getting of the computer all week. I knew that if I were going to get prescription glasses it would be from here. Save your money, it's worth every penny.

22 November 2024
Rated 1 out of 5 stars

Yall do not answer in a timely manner

Yall do not answer in a timely manner. Even though I sent an email to cancel my order shortly after i bought it(didnt mean to purchase them), it was shipped anyway.

22 November 2024
GUNNAR Optiks logo

Reply from GUNNAR Optiks

Hi Kelsey,

We are sorry you feel this way as we try to provide the best service we can for our customers. We responded within 24 hours, unfortunately cancellation requests are not guaranteed and our warehouse was not able to pull the shipment before carrier pickups. If you have any questions or concerns please feel free to follow up with us at support@gunnars.com

All the best,
Customer Service Team

Rated 5 out of 5 stars

I love Gunnar glasses!

I love Gunnar glasses!
I have 3 pairs so far and I'm happy with each of them.
Great quality, great shape. Please keep it this way!

29 October 2024
Rated 1 out of 5 stars

Offers no repair services

Gunnar does not replace lenses. This means if your $100 plastic glasses get scratched, you must replace them entirely, so another hundred bucks down the drain.

I could eat an entire week in my country with 100 bucks.

They fall once on the floor? GONE. I don't know how these lenses are made, but a few tiny scratches in the middle induce eye strain worse than not using them at all.

Which would be perfectly fine if they offered a cheap service to replace these lenses, but they do not.

19 November 2024
Unprompted review
GUNNAR Optiks logo

Reply from GUNNAR Optiks

Hi Andi,

Gunnar does not offer the purchase of lenses separately to fit into existing frames or vice versa. However we do offer warranty of one (1) or two (2) years, depending on the product performance level, as well as SavedBy protection service for instances like this. Please feel free to follow up with us at support@gunnars.com with any questions or concerns.

All the best,
Customer Service Team

Rated 2 out of 5 stars

Process is just too slow

Process is just too slow. Takes forever to receive the product. Speeding up the whole process should be prioritized.

15 November 2024
GUNNAR Optiks logo

Reply from GUNNAR Optiks

Hi Ulices,

We are sorry you feel this way as we try to provide our customer with the best service possible. It looks like your order was completed and shipped within our standard prescription processing time of 2-3 weeks as stated on our website. If you have any questions or concerns please feel free to follow up with us at support@gunnars.com

Rated 2 out of 5 stars

So much more wrong than good

At first the UI didn't load correctly so my order had to be cancelled and refunded. Then I went through the process again and it worked. Got my glasses after two weeks of waiting and either Gunnar got my prescription wrong or the eye doctor did. The glasses results weren't better than my current glasses.
On top of that, they look horrible on my face. And since they are prescription, there is no refund. Even a partial one. They can reuse the frames. But no. That isn't an option.

My first experience with the company many years ago was great. A new company, not the corporate norms, and now they are just as pricey and painful to work with as the big company.

14 November 2024
Rated 5 out of 5 stars

Wonderful shopping process

Wonderful shopping process. Super responsive. Rep emailed me to make sure I understood the prescription options and that I was getting the right pair for the context I needed them. These fallout styled shades look even cooler in RL than on the page.

13 November 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look