GUNNAR Optiks Reviews 5,210

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers had a great experience with this company. Customers are consistently impressed with the high quality of the products, including the materials used and the craftsmanship of the lenses. Many people find the glasses effective in reducing eye strain and improving their work experience, with some noting immediate comfort. Reviewers also appreciate the fast and professional customer support, which has promptly handled adjustments and replacements. However, some customers experienced issues with order processing and delivery, with several instances of delayed shipping or unreceived items. There were also concerns about product fit and quality control, including glasses not matching prescriptions, blurry lenses, or visible cracks. A few other people also felt that customer service was unhelpful in resolving issues like incorrect orders or product defects.

What people talk about most

Product

Users describe positive interactions with the product, frequently praising the high quality, design, and... See more

Quality

Customers consistently note positive experiences with quality, praising the high-quality materials,... See more

Order

Customers had ambiguous experiences with order, with some finding the ordering process easy and... See more

Customer service

People report ambiguous experiences with customer service, with some reviewers praising the fast and... See more

Delivery service

Consumers find delivery service to be ambiguous, with some experiencing significant delays and issues.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

it was a great experience except that I kept finding frames that I really liked and they were completely sold out with no option to order and wait for stock or to get a notification when they would be... See more

Rated 4 out of 5 stars

When I received the glasses, I was impressed by the quality and what came with them—there was a hard case for the glasses as well as a soft pouch made of high-quality microfiber. The only thing was th... See more

Rated 5 out of 5 stars

Love the glasses and the unmatched customer support I got from the team. I had an issue with a discount code and I sent them an email and they were more than happy to help and solve the issue. The gla... See more

Rated 5 out of 5 stars

Fast and professional support. The support promptly adjusted my order and offered me a refund. The Rx glasses that I ordered work perfectly. My eyes are feeling more comfortable while I wear the amber... See more


Company details

  1. Video Game Shop
  2. Clothing Shop
  3. Computer Accessories Shop
  4. Glasses store
  5. Sunglasses shop

About GUNNAR Optiks

Written by the company



GUNNAR computer and gaming glasses are engineered to eliminate digital eye strain and block blue light. Get rid of constant headaches, improve your productivity and gaming performance with GUNNAR Blue Light Glasses.

If you would like any additional information, assistance, or need to reach out to our support team, please proceed to our contact page or email us at support@gunnars.com.

Contact info

4.0

Great

TrustScore 4 out of 5

5k reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great

Quick delivery. Affordable products. And I love the amber tint.

26 November 2024
Rated 5 out of 5 stars

What an absolute pleasure it was to…

What an absolute pleasure it was to talk to the customer rep who made quick work of my issue. I was very upset when my package was stolen and they resolved this so fast and with zero hassle and my replacement was sent the next day. I love that there was a free insurance package with the order. Wonderful experience.

19 December 2024
Rated 1 out of 5 stars

Similar to my last purchase I thought…

Similar to my last purchase I thought delivery would be much faster. I preordered something that was out of stock in hopes I would get the same delivery time once the delivery process started and that’s not the case. I won’t get it till after I leave out of town. I understand certain things are out of your control but none the less its still disappointing

17 December 2024
Rated 5 out of 5 stars

Quick and easy

2nd time purchasing from Gunnar. Selection has increased and description is very clear. Making it easier to decide and purchase.

17 December 2024
Rated 1 out of 5 stars

I have not received my package

I have not received my package. I received an updated email today that my item has been shipped. However, I tracked it through UPS and it shows that it was shipped last week and is now being sent back to the sender. I called UPS and they state I need to call the sender. I’ve tried getting in touch with Gunnar customer service and keep getting directed to voicemail.

16 December 2024
Rated 4 out of 5 stars

Better selection & quality than other companies

I like the lense quality. The sale is good for value.
The magnifyiers work well. The amber lenses help me have less eye pain & strain. There needs to be more cute styles for women. Oversized round & modified oversized square cat eyes for example. The glasses with the wire plus plastic moveable nose piece are not comfortable. Neither are the wire frames. The old style nose piece is out of date. The plastic frames are very comfortable. The magnifiers have a spring loaded arm that really works well.

20 November 2024
Rated 1 out of 5 stars

Just don't order from these guys there's easier cheaper glasses online

I ordered the fallout glasses and it originally said 3-6 day shipping something like that. So I place the order and notice I accidentally typed in the wrong address so I immediately reached out to customer support and asked if they could send it to the correct address they said no problem I said while you're at it I think id also like to upgrade the to the transition lenses they said no problem sent me a link to pay the difference charged me 100 dollars and THEN told me it'd take 3-4 weeks to process and ship my ordered so I'm annoyed but it happens AND THEN after waiting a full month for these things THEY STILL SENT THEM TO THE WRONG ADDRESS WITHOUT TRANSITION LENSES after charging me extra for them

12 December 2024
Unprompted review

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