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Gunpla San Reviews 

385
•
TrustScore 5 out of 5

4.8

Model shop
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Review summary

Created with AI, based on recent reviews

Considering 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast dispatch times and extremely secure packaging, noting that delicate model kits always arrive safely with proper protective elements. Buyers also appreciate the impressively wide selection of specialist products and the helpful, courteous customer support team that answers all questions very quickly. Some reviewers were not happy with occasional delivery mistakes, damaged parcels arriving in poor condition, or higher prices on certain specialized items. A few consumers also mentioned experiencing communication delays regarding backorders and difficulties obtaining proper replacement manuals without persistent negotiations with staff members.

What people talk about most

Product

Customers expressed great satisfaction with the product quality, highlighting that items arrived... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting rapid shipping times and... See more

Service

Reviewers highlight positive aspects of service, frequently praising the fast shipping, great communication,... See more

Order

Consumers find order fulfillment to be efficient, noting that items are consistently shipped quickly and... See more

Quality

People report positive experiences with quality, highlighting secure packaging with bubble wrap and corner... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered remaining stock of some fairly niche items that were shipped almost straight away. They were packaged really securely in bubble wrap and with corner protectors on each box. Postage is Royal... See more

Rated 5 out of 5 stars

I have only recently signed up with Gunpla-San for their wide range of Kotobukiya and Bandai figures. They have a very large range of these models and their delivery terms and service are great. I hav... See more

Rated 5 out of 5 stars

I had a great experience with this Gundam order. I placed my order on Monday and was pleasantly surprised to receive it already today. The shipping was extremely fast and the packaging was secure.... See more

Rated 5 out of 5 stars

Awesome shop. They always dispatch the next working day after you place an order. My orders have arrived quickly and in perfect condition. Prices are comparable to sites like AliExpress, not massivel... See more

Company details

  1. Model shop
  2. also in
  3. Collectibles Shop
  4. Figurine shop
  5. Hobby shop
  6. Scale model club
  7. Toy shop

Written by the company

Gunpla San is based in the UK since 2022. We love building Gundams and hope to bring the best kits to our customers. We source your favourite kits from all around the world and bring them back specifically for you.

Contact info

4.8

Excellent

TrustScore 5 out of 5

385 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

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4.8

All reviews

(385)

91 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great service, wide range of models

I have only recently signed up with Gunpla-San for their wide range of Kotobukiya and Bandai figures. They have a very large range of these models and their delivery terms and service are great. I have used them several times already and have had consistently excellent service, will be using them again soon.

30 November 2025
Rated 5 out of 5 stars

Fantastic

Very impressed with my first purchase. Postage was very quick and secure packaging was top notch. Will definitely purchase from again in future.

6 November 2025

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