Got to be the best subscription for coffee there is. Signed up to the world wide coffee subscription. Every bag I’ve had has been awesome. Always arrive on time and they bend over backwar... See more
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I love Gustatory. It’s a very unique subscription tailored to my preferences and I’m not tied into anything. The coffee comes from only the best roasters from around the world and I look forward to ev... See more
Amazing company, great atitude, customer service and vision! Coffees are pretty good - I was expecting more complexity and think some UK roasters like Sweven and Plot offer that, instead of shipping o... See more
Company replied
If you're into trying different coffee origins and varietals without breaking the bank, Gustatory is your go-to. They hook you up with beans from top-notch global roasters. While it's a surprise every... See more
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Company details
Written by the company
The coffee industry is in a global sustainability crisis. We exist to widen the conversation. Subscribe to discover and enjoy better coffees.
Contact info
8/9 Sadler Gate, DE1 3NF, Derby, United Kingdom
- Live Chat / Email
- marketplace@gustatory.co
- gustatory.co
4.8
Excellent
141 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Best of the best specialty coffees
Great company, they provide amazing coffees from a wide range of specialty coffee roasters, and their service goes above and beyond, providing a personal touch wherever possible.
18 February 2024
Unprompted review
Reply from GUSTATORY
Hey Connie,
We try our best, glad to hear you're a fan of everything we offer. Hope you're enjoying your current coffees!
GUSTATORY
First ever delivery was delayed
First ever delivery was delayed - hopefully a one off.
6 February 2024
Reply from GUSTATORY
Hi Peter
Thank you for leaving a review - always appreciated. We've just reached out to you by email, but yes, letting you know that delays of this nature aren't our usual.
Unsure if you receive our newsletters or follow us on our social media, we were posting about The Barn facing customs delays since January 27th-ish. A very longwinded inbound delivery, their pallets came to UK, shipped back to Germany, and back to UK again.
Despite all our customs experiences, erroneous customs delays can sometimes randomly and bizarely happen. We operate a very tight roasting schedule so that everyone’s coffees are roasted as late as possible and also catering for international shipping times. The sum is for our coffees to arrive to us before our 1-4th dispatch period each month. The Barn export to UK every week of the year, and their export had both of us and even the couriers baffled at UK customs.
We try our hardest to avoid all instances of customs issues. If ever thinking our dispatches are later than normal, we also post daily updates to our Service Delivery Status icon located top right of our website - it is hopefully always a green dot, but if it ever flashes red, there we transparently communicate delivery issues to keep all our subscribers in the loop. We hope everyone finds this useful.
Otherwise, we hope you enjoyed the coffees and also the complimentary bag as our standard warm welcome too - some great roasters there in Kiss The Hippo, The Barn and Wide Awake, great choice of subscription. For next month, our dispatch period will start from 29th February, with these days as advertised on our website.
If anything, just let us know!
GUSTATORY
Amazing
Great value, great coffee, amazing customer service. Canceled all my subscriptions and only have them for about a year now. Cant see myself canceling any time soon.
6 February 2024
Reply from GUSTATORY
Hey Noora,
Thanks for your kind words. Glad to hear, there's just so many great roasters worth trying. GUSTATORY, a one-stop multi-roaster subscription for all your coffee needs. Hope you're enjoying your current coffees too!
GUSTATORY
Blown away by the quality
Blown away by the quality, variety, and personal touches to my coffee subscription. Exactly how a subscription service should be. Always something new, always fresh, always exactly within the criteria set. No idea how they do it and no idea why they aren't more well known. Fantastic
9 February 2024
Unprompted review
Reply from GUSTATORY
Hey James,
Thanks for leaving a review and feedback. Humbling words for our service - always our pleasure doing the hard work for our subscribers, then all over to you to enjoy the coffees!
GUSTATORY
Great Coffee
Really good range of speciality coffees, many that aren't easy to get elsewhere in the UK. Great for the coffee nerd, or just anyone who like good quality beans. Subscription is good value, and the people seem nice.
11 January 2024
Unprompted review
Great coffee curation and excellent customer service
Great coffee curation, reasonably priced, with outstanding customer service. What else you could ask for…!
1 December 2023
Great customer service…
Honestly this is an amazing company with brilliant customer service. I would say the website is a little confusing but once up and running you’ll be ok.
1 December 2023
Superb
I’ve had a subscription for a few years and it’s consistently excellent. Great quality choices that I would never have considered otherwise. Exceptional customer service too - on the rare couple of occasions there were delays due to outside issues, communication has been excellent. Top stuff.
11 October 2023
Great coffee every morning
Great coffee, every morning from three different roasters a month. They do the research so I can brew it and enjoy it. I'd love to devote my life to searching out the best coffee but at the moment I just don't have time. Gustatory do it for me. Get a subscription and never experience the sorry of a bad cup of coffee every again.
4 October 2023
Amazing company, great atitude, customer service and vision!
Amazing company, great atitude, customer service and vision! Coffees are pretty good - I was expecting more complexity and think some UK roasters like Sweven and Plot offer that, instead of shipping out the Europe. That's said it's great to try different roast profiles around Europe. Keep it up guys!
4 October 2023
Reply from GUSTATORY
Hey Ben, Thanks for leaving a review and feedback! Really glad to hear you're enjoying our service and everything we do. Both Plot and Sweven have previously feature in our subscriptions, rest assured, they'll be back on their way soon!
Exceeded expectations
Exceeded expectations! Coffee is top notch. Got 1 extra, love both. Extending order to 2 bags next month.
2 October 2023
Reply from GUSTATORY
Hey Mateusz, glad to hear you're enjoying our service and many thanks for the compliments. Plenty more coffee goodnes on its way!
Great company
No hasel. I chose my subscription, it turns up at my door on time. Really nice coffees and I like the choice of subscriptions to suit you. The handwritten note inside is a nice touch as well.
30 September 2023
Reply from GUSTATORY
Hi Hamish. Convenience + quality + personalised to our subscribers + personal touches. Exactly how we wish to operate, we're super happy you think the same. Thanks for being a subscriber, hope you're enjoying your latest coffees
The best coffee subscription available
The best coffee subscription available.
I’ve never been disappointed with an order. The ability to customise your subscription to your coffee preferences is a gamechanger.
29 September 2023
Reply from GUSTATORY
Hi Brandon. Nail on the head... we like to think so too, but won't ever take you or other subscribers for granted. Let's raise a cup to many more great coffees!
I use the 87+ coffee subscription and…
I use the 87+ coffee subscription and it's a bit misleading as it's coffees they judge to be 87+ so it's not necessarily a fair scoring it's a little cheeky. Otherwise fair value and varied coffees.
My latest coffee from them has written on the bag'86.5' as a cup score, as an indicator.
3 July 2023
Reply from GUSTATORY
Hi Jamil,
Thank you for the time in leaving a review and sorry to hear our Plus87 isn't as you hoped. We thought best to follow up directly by email and also reply here to help others find this useful feedback to say this is our prized possession of a subscription and I can confirm that all coffees that feature in this specific package are only those that score over 87 as that is its core requirement.
To assist, I have provided below some example coffees you've recently received and their scoring as assessed formally by Q-graders, including roasters' teams and ours:
- DAK - Mon Cherry, Kenya (Natural) (Cherry, Mango, Chocolate Brownie) - 88/100
- Five Elephant - Biftu Gudina, Ethiopia (Washed) (Magnolia, Plum, Earl Grey) - 88.25/100
- Suedhang - Shakisso, Ethiopia (Washed) (White Tea, Peach, Lime) - 89/100
- Bonanza - Corazon De Jesus, Costa Rica (Natural) (Apple, Strawberry, Sugar) - 88/100
- MOK - Wosasa, Ethiopia (Natural) (Tea, Peach, Chocolate. Limey) - 87.5/100
- Drop - Los Andes, El Salvador (Washed) (Caramel, Blackcurrant, Rhubarb. Juicy) - 87/100
For the complimentary freebie that we provide to all new subscribers in their first month, this may be a coffee from any of our packages. For the one we provided yourself, also to confirm:
FREE: Five Elephant - House Blend, Americas (Washed) - Nutty, Orange, Cacao - 85/100
Hope this helps and that you're enjoying all past and future coffee deliveries!
Absolutely brilliant subscription…
Absolutely brilliant subscription service if you like great coffee. The ability to choose what styles you like and enjoy coffees from around the world that meet those preferences is excellent and the reason I subscribe. The coffees are always exceptional and of the highest quality.
2 May 2023
Been over a month and haven’t yet…
Been over a month and haven’t yet received the beans. Although the team is very approachable and do respond quickly.
4 April 2023
Reply from GUSTATORY
Hi Lionel, thanks for your feedback on your subscription, sorry to hear of your decision in moving this to Trustpilot.
As mentioned via our direct communication, we have compared your international delivery with other subscribers of ours based in India and it looks like everyone else's packages have been successfully delivered over the last 4 or 5 days (not including Sunday), with all reaching India's airports and customs around 10 days ago (processing difference of 5-7 working days). With yours currently still in customs, we can only assume that it will be processed very shortly as we see no reason yours to be different to the others.
Also as per our email replies, we have taken a look at past deliveries to India and whilst we advise a timeframe through live chat or email communications, such timeframes are always the guidance as provided by our couriers and postal services, neither of which have any control over the processing speed of any individual customs departments upon a parcel's arrival into a country. We do very regularly see our international subscribers receive their parcels ahead of the guideline timeframes quoted, whilst on some occasions there may also be unknown delays as parcels pass through the system with perhaps localised delay issues - unfortunately it is just something that every online company faces.
As part of our standard customer service, we do always offer compensation and/or refunds to everyone in the UK or international who may experience delayed postage beyond an acceptable timelength. For those who are ever affected, the timeframe we consider something 'lost' is also always much shorter than the timeframe any couriers or postal services have, and thus, is an offer out of our own good faith to deliver the best service possible. In this instance, as your delivery isn't yet much different to our other India subscribers this month, it seems the delivery isn't delayed as such, but rest assured, we've made a note and are monitoring this. Our best guess is maybe India's customs are currently experiencing a local delay of some kind.
Hope this helps, please do speak to us on live chat or email if anything, and we do hope it arrives very shortly, as it should do!
Always exceptional roaster selection
Always exceptional roaster selection ; not a single bag till date disappoint me
28 February 2023
Responsible
Subs for 3 filter coffee, got 2 espresso
Edit: All clear now, they fully responsible. Money refunded and also will get bonus coffee for the next package 🙏
28 January 2023
Reply from GUSTATORY
Hi Fiky, thanks for your feedback on your subscription, sorry to hear of your decision in moving this to Trustpilot.
As mentioned via our direct communication, we apologise in this instance as a simple human error took place in wrongly packing your subscription. With us packing thousands of subscriptions every month, this rarely happens, but was our very honest mistake.
To rectify, we looked into your subscription and we had in fact sent you one bag instead of the three you paid for, with the second included actually our complimentary bag as a warm welcome - sorry to hear this wasn't kindly received. Of the two therefore received, one was filter roasted (Gringo) and the other omni roasted (Kiss The Hippo), and therefore both perfectly usable for filter brewing methods. Further, as you should have normarily received your three bags, as paid for, plus our complimentary bag to make four, we provided an instant refund on the two bags not received in addition to correcting the issue that led to the human packing error. As such, all future deliveries are now to be correct.
As a highly customer focused family business, we kindly ask if you may reconsider this review to be a truer reflection of the experience had with us. We hope you enjoy your latest coffee delivery! Thank you
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