GUSTATORY Reviews 141

Fantastic setup to help you make great selections of coffee with ease. After selecting what you like they do the hard work and you enjoy great coffee at a great value.

Too many bits and pieces coming from different suppliers…..Since writing this review, being a small family business I have received a swift response and explanation. Feel a bit better now ! Thank you

I ordered for the first time from Gustatory as they had an item cheaper than it'd seen it anywhere else, including Amazon (first bonus) and (second bonus) also had a discount code for the order, making it even better value for money. The item shipped quickly and I soon got a delivery notification.

I had an issue with a delay on the order from Royal Mail. This wasn't Gustatory's fault, but I contacted them via email and their live chat to see if they were able to help me look into it. I sent the email before spotting the chat, but the reply on the chat was instant and said they'd just received my email as well, which was wonderful to know the it was being so closely monitored. Michael and Chris on their customer service team are very quick to respond. Michael quickly looked into my order via the live chat and I really appreciated his friendly, straightforward manner and the fact that he clearly wasn't following a script, and although he reassured me it was probably just a postal delay, he was still very happy to look into it for me and didn't make me feel bad for contacting them 'too soon' with my concerns. I was also promised a replacement if the package did turn out to be lost. As it happened, the delivery arrived whilst we were chatting but he was still incredibly lovely and didn't make me feel as if I'd wasted his time. All in all, great prices and absolutely fantastic and personable customer service, which was really appreciated. I will definitely be using Gustatory in the future.

Great product, extortionate shipping costs.

The packaging is very poor - Item arrived in an unsealed box which could be opened by anyone. It also had a picture of the product on the front which was annoying as it cost nearly £300 and was a surprise xmas gift for my husband and he took receipt of the delivery so now he knows what he is getting !

Deliver came promptly and the product is really good. I wish I would have bought the size up on my fellow flask. It really keeps my drinks hott, for a very long time. It's too good at holding heat in fact, you can't enjoy your drink unless you keep the lid off.

Great product and fast delivery, thanks

We tried this wine in a restaurant recently and we’re thrilled we could buy it online to enjoy again.
Item arrived well packaged and quickly. Would buy from again!

Great coffees. Amazing customer service.

The selection of coffees are amazing, very good. The only point to improve is the shipping, I have problems each month receiving the package from the local post office and the taxes for the shipping outside EU.

The experience was good. I thought I would receive the coffee from the subscription the first day of the month but it arrived few days after. The coffee was gorgeous, and since it was the first month they sent an extra bag as a gift! If you are into specialty coffee and you want to try some of the best European roasters I definitely recommend a Gustatory subscription!

I was referred to Gustatory through a friend and have found the experience to be really great! The coffee sent was of a great quality and the interactions with Gustatory as a whole was really personal and friendly! The hand written welcome note was a really great touch!

I have been receiving coffee (their 87+ subscription) from Gustatory for nearly 2 years now, genuinely impressed with the quality and variety as they source from the best roasters from all over Europe. Always delivered fresh with roast date seldomly more than 2 weeks prior. Their customer service is also top notch, very approachable with the online chat service whenever I needed to adjust my subscription for intermittent increase in consumption with family and friends around. Price is very reasonable it is similar, if not cheaper than getting speciality coffee from well established cafes, but again you get the amazing variety. What more can a coffee enthusiast ask for?

Great coffee. Does what it says on the tin!

Great service that’s flexible to your coffee needs. Good communication too

All the coffee I've received to date has been excellent and it's clear that Gustatory spends a great deal of time and effort sourcing its products. Through their monthly subscription service, I've been introduced to some fabulous roasters from around the world, many of whom I would not have discovered otherwise. First class.

We really love our monthly deliveries of different coffee beans. We rarely dislike the choices and we have had some really cracking ones! The hand scribed note every month is an additional personal nice touch too.