While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, competitive pricing, and high-quality products. Many people appreciate the fast and efficient delivery, often noting that their orders arrived promptly and well-packaged. Some customers, however, experienced issues with their orders, such as partial deliveries or defects in products upon arrival. A few other people also felt that the service had deteriorated since their initial orders.

What people talk about most

Delivery service

Consumers find delivery service to be positive, often highlighting fast and efficient delivery. Many... See more

Product

Customers had positive experiences with product. Many reviewers praise the high quality of the products,... See more

Service

Clients share positive opinions on service, consistently highlighting its excellence and efficiency. Many... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the easy ordering process,... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the competitive and affordable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After damaging the lance on my Stihl SG71 spray gun I looked around and found Gusthartswas by far the cheapest. After ordering the order was processed and placed on Shopify where I could track the... See more

Rated 5 out of 5 stars

Ordering cool new kit online should be so simple: quick, easy, satisfying. So I’m frequently amazed at the creative fervour many vendors seem to apply to derail that most fundamental aspect of their b... See more

Rated 5 out of 5 stars

I ordered a Stihl chainsaw helmet from Gusthart and it arrived right on time, well packaged. Unfortunately, the visor was damaged—but when I called on a Friday afternoon, Kyle at Gusthart couldn’t hav... See more

Rated 5 out of 5 stars

Ordered a pole saw and so an unusual shape for delivery. I have to say that the packaging was absolutely superb ensuring the item was fully protected and delivered in pristine condition. A big sh... See more


Company details

  1. #4 of 6 best companies in Arborist and Tree Surgeon
  2. #1 of 1 best companies in Farm Equipment Repair Service
  3. #2 of 4 best companies in Farm equipment supplier
  4. #21 of 64 best companies in Landscaping Supply Shop
  5. #3 of 5 best companies in Lawn mower repair service
  6. #5 of 19 best companies in Lawn Mower Shop

About Gustharts Ltd

Written by the company

Gustharts the UK's Leading Tree Surgeon Supplier

Established in 1985, Gustharts is a Family-run Arborist Supplies Shop and STIHL Machine Sales, Service and Repair Business Based in Northumberland, UK.

We Have Over 92 Years of Experience Between Us, and We Offer a Wide Range of Tree Surgeon Equipment and Garden Tool Machinery, Including Chainsaws, Lawn Mowers, Hedge Trimmers, and More. We Also Offer a Full Range of Servicing and Repair Services for All Makes of Arborist and Garden Machinery.

Trusted by professionals. Your go-to for STIHL, Petzl, Arbortec, Pfanner, DMM, STEIN, Teufelberger and industry-leading brands. Equip yourself for success. SHOP NOW CONTACT US


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding customer service from Gusthart

I ordered a Stihl chainsaw helmet from Gusthart and it arrived right on time, well packaged. Unfortunately, the visor was damaged—but when I called on a Friday afternoon, Kyle at Gusthart couldn’t have been more helpful. He arranged a replacement immediately, and it arrived the very next day. I can’t praise their customer service enough—fast, friendly, and genuinely committed to getting things right. Highly recommended! Thank you Kyle

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service - great communication

After damaging the lance on my Stihl SG71 spray gun I looked around and found Gusthartswas by far the cheapest. After ordering the order was processed and placed on Shopify where I could track the order. Unfortunately Royal Mail delayed the shipment and after contacting Daniel by email he was very apologetic on behalf of RM and offered to send out another via DPD. Thankful RM delivered and as a goodwill gesture Daniel refunded the postage charge which was very kind.

Great communication and a great service.

Would definitely recommend to others!

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Great Platform

Hi, I'm from Singapore and I have been buying loads of gears from Gustharts.
Prices and shipping are affordable compared to other "cut-throat" platforms.
As long as what I'm looking for is available in Gustharts I will buy from them.

Thank you, Gustharts for being available.
Just remember to fix the bug on your app please.

18 August 2025
Unprompted review
Rated 5 out of 5 stars

Kudos Gustharts

What a fantastic, no hassle, well prepared and organised company to deal with. First class on time delivery of my order, also cheapest I cound find on my internet trawl of the produxt I was looking for. Will definately be using them again!

7 August 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look