I am actually very satisfied, However, there have been several instances where the cards didn't work.But otherwise everything was always okay
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See what reviewers are saying
Good Support! Really fast! However, there are recurring problems receiving the code by email. The email doesn’t arrive at all, even though the address is correct — this used to work better. Still, 3 s... See more
Company replied
I love this 'Guthaben' While I'm to make sure about the enough experience in the costurmizing this explains in the requirements. Thank you.
Company replied
It is amazing to use such an easy, user friendly service. I have never encountered one single problem in all the time that I’ve been using Guthaben and I use them a lot and have been using them for a... See more
Company replied
Company details
Written by the company
Schnell, sicher und bequem Guthaben aufladen, das ist unser Motto! Wir schicken Ihnen den Code sofort per E-Mail. Es gibt ein passendes Guthaben für jede Person und jeden Anlass: von Handyguthaben verschieder Provider bis Zalando Guthaben und Xbox Gift Cards. Wir begrüßen Sie gerne auf Guthaben.de!
Alle Guthaben immer und überall aufladen mit Guthaben.de
Written by the company
- Sicher online Guthaben kaufen
- Beim online Einkaufen ist Sicherheit am wichtigsten. Deswegen bieten wir nur sichere und zuverlässige Zahlungsmethoden, wie Sofort Überweisung, PayPal und Giropay an.
- Breites Sortiment
- Hier können Sie sowohl Handyguthaben als auch Gamecards und Entertainment-Guthaben kaufen. Was sagen Sie zu PlayStation Guthaben oder einem Amazon Gutschein?
- Schnell und einfach
- Brauchen Sie selbst dringend Handyguthaben oder Last-Minute ein Geschenk? Kein Problem! Die Bestellung ist innerhalb 1 Minute erledigt und Sie erhalten den Code sofort per E-Mail und kostenloser SMS
Contact info
4.5
Excellent
67k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from Guthaben.de
Hello,
Thank you for taking the time to review us.
We are pleased to hear that you are delighted with your use of our website. We always strive to provide a good, convenient and fast service.
Furthermore, we appreciate your loyalty.
Yours sincerely
Guthaben.de
I bought some steam codes from here and…
I bought some steam codes from here and 2 of them didnt work . One was 50 euro and the other was 30 euro . Was says invalid and was it already redeemed butni didnt redeem it.
21 March 2024
Reply from Guthaben.de
Hello,
thank you for taking the time to share your feedback with us.
We are sincerely sorry to hear of your dissatisfaction with our service and the associated issue.
In order to resolve this matter, we have taken the initiative to contact you for further information and look forward to your response so that we can resolve this issue together
Kind Regards
Guthaben.de
Reply from Guthaben.de
Hallo, vielen Dank für die positive Bewertung. Wir freuen uns zu lesen, dass Sie alles top finden.
Mit freundlichen Grüßen
Guthaben.de
Fin service
1 March 2024
Reply from Guthaben.de
Hej,
Tak, fordi du tog dig tid til at anmelde os.
Vi er glade for at høre, at du er tilfreds med din brug af vores hjemmeside. Vi bestræber os altid på at yde en god, bekvem og hurtig service.
Vi sætter pris på din loyalitet.
Med venlig hilsen
Guthaben.de
Trustworthy and Quick
Trustworthy, quick, simple and also alot of coupons when your a regular customer love the service, also the customer service is quick, direct and so far helped me with the 2 issues I've had and didn't bother answering my questions nor explaining things i had to do step by step when i didn't know.
28 February 2024
Reply from Guthaben.de
Hello,
Your satisfaction is our ultimate reward! We appreciate your positive review and are delighted to have exceeded your expectations.
We wish you a good Day!
Guthaben.de
Reply from Guthaben.de
Hello,
Your satisfaction is our priority, and we're pleased to have met your expectations. Thank you for the positive review!
Wish you a Good Day!
Guthaben.de
Reply from Guthaben.de
Dear customer, thank you for sharing your feedback.
We are glad to know that you're happy with our service. If you have any further questions or need assistance, we are always available.
Kind regards,
Guthaben.de
Reply from Guthaben.de
Hello Thorsten,
Thank you for the positive feedback!
We are pleased to know that you find it easy and fast to buy your favorite codes on our website. We do our best to ensure that you are always satisfied with us.
Your trust and loyalty are truly appreciated!
Ahmed l Guthaben.de
Reply from Guthaben.de
Lieber Kunde,
Vielen Dank, dass Sie sich die Zeit genommen haben, uns zu bewerten.
Es freut mich, dass Sie mit unserem Service zufrieden sind. Das macht uns stolz und motiviert uns, hart zu arbeiten und uns jeden Tag zu verbessern!
Bleiben Sie gesund!
Ahmed l Guthaben.de
Gf h sighted jiaozi r4 jug v
9 January 2024
Reply from Guthaben.de
Hello,
Thank you for taking the time to rate us.
Unfortunately, your feedback is not entirely clear to me. Our customer service team will be happy to help you, but for security and privacy reasons we cannot do this via Trustpilot. We therefore ask you to get in touch with us as soon as possible by filling out a contact form here: https://faq.guthaben.de/hc/de.
Please provide a detailed description of the problem and any information that will allow us to identify your order (ideally the order number and the email address you used to place the order).
Once you have contacted customer service, you will receive a confirmation email and our advisors will respond as soon as possible (usually within one working day). Thank you for your cooperation.
We look forward to your feedback.
Ezgi | Customer Service Advisor
Super Service
5 January 2024
Reply from Guthaben.de
Lieber Kunde,
Vielen Dank, dass Sie sich die Zeit genommen haben, uns zu bewerten.
Ihre Zufriedenheit ist unsere Motivation, jeden Morgen aufzuwachen und hart zu arbeiten, um Ihnen den bestmöglichen Service zu bieten. Sie verdienen nur das Beste!
Wir wissen Ihr Vertrauen und Ihre Treue zu schätzen.
Ahmed l Guthaben.de
I bought 2 Google Play cards
I bought 2 Google Play cards
And the codes were expired already
And 2 days ago I bought prepaid Vodafone balance and that was also used already.
29 December 2023
Reply from Guthaben.de
Hello,
Thank you for your comment
I'm sorry to read that you had problems with our services. Please contact us at support@guthaben.de and we will be happy to try and resolve your issue
Beat and quick service
21 December 2023
Reply from Guthaben.de
Hallo, vielen Dank, dass Sie uns bewerten.
Es freut uns, dass wir Ihre Erwartungen erfüllen konnten. Falls Sie weitere Fragen haben oder Unterstützung benötigen sollten, stehen wir Ihnen jederzeit zur Verfügung.
Um die schnellste Antwort zu bekommen, wenden Sie sich bitte direkt an uns, indem Sie hier ein Kontaktformular ausfüllen: https://faq.guthaben.de/hc/de.
Wir freuen uns, dass Sie Freude an unserer Website haben und wünschen Sie demnächst wiederzusehen.
Really good and reliable app
19 December 2023
Reply from Guthaben.de
Hello,
Thank you for your comment.
We're glad to see that recharging was easy for you as our service is easy to use. We hope to see you on our website again soon
easy and fast
16 December 2023
Reply from Guthaben.de
Hello,
We are glad to know that you are satisfied of our services, thank you for your loyalty !
Code is not working and I paid 17 euro…
Code is not working and I paid 17 euro for it.
9 December 2023
Unprompted review
Reply from Guthaben.de
Hello,
I understand that you couldn't use your code, we will be happy to assist you but for security and privacy reasons we cannot do this via Trustpilot. Therefore, we ask that you contact us as soon as possible by filling out a contact form here: https://faq.recharge.com/hc/en-us/requests/new
Once you contact customer service, you will receive a confirmation email and our consultants will respond to it as soon as possible (usually within one business day).
Reply from Guthaben.de
Hello,
Thank you for your review! I'm glad to hear that your experience with our website was quick and easy. Our goal is always to make the customer experience the best it can be, so it's great to hear that this is the case for you. I would love to see you back on our website and have a great day!
Very Good person and helpful
30 November 2023
Reply from Guthaben.de
Hello, thank you very much for the review.
We are happy that we could meet your expectations. If you have any further questions or need assistance, we are always at your disposal.
To get the fastest response, please contact us directly by filling out a contact form here:
https://faq.guthaben.de/hc/de.
We are glad that you enjoy our website and wish to see you again.
Sher Gut gut gut
18 November 2023
Reply from Guthaben.de
Hallo,
vielen Dank, dass Sie sich Zeit genommen haben uns zu bewerten.
Es freut uns zu hören, dass Sie mit der Nutzung unserer Website begeistert sind. Wir bemühen uns immer, einen guten, bequemen und schnellen Service zu bieten.
Wir wissen Ihre Treue zu schätzen!
Unfortunately the company is…
Unfortunately the company is disrespecting me, taking hours to process my voucher and asking for additional informations, my first order in the web was ok , using the application made things worse
16 November 2023
Reply from Guthaben.de
Hello,
Thank you for taking the time to review us.
We would be happy if you could get in touch with us so that we can find a solution.
However, for privacy and efficiency reasons, we are unable to do this via Trustpilot. We ask that you contact us as soon as possible by:
- Email: support@guthaben.de
- Contact form: guthaben.de/contact
Please provide a detailed description of the problem and any information that will allow us to identify your order (ideally the order number and the email address you used to place the order).
Once you have contacted customer service, you will receive a confirmation email and our advisors will respond as soon as possible (usually within one working day).
Thank you for your cooperation. We look forward to your feedback
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