While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 206 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being polite, efficient, and knowledgeable, providing excellent assistance with inquiries and orders. The service is frequently highlighted as first-class, with many appreciating the ease of finding parts, competitive pricing, and the overall straightforward ordering process. People are also very satisfied with the product quality and the quick delivery of their orders. However, some customers experienced issues with delivery times, noting delays despite opting for next-day delivery or general slowness in receiving items. A few people also mentioned a lack of communication regarding order status, leading to uncertainty. Additionally, there were isolated instances of packaging concerns and an order being delivered to the wrong address, though these were eventually resolved.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Product

Clients share positive opinions on product quality and availability. Many reviewers praise the wide range of... See more

Service

People report positive experiences with service. Customers consistently praise the quick, efficient, and... See more

Staff

Customers consistently report positive experiences with staff. Many reviewers highlight the team's... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of finding and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just received my latest order from gutsibits! well packed and sent out very quickly after ordering!, the go-to shop for Guzzi spares in the uk!. Staff always polite personable and efficient , couldn'... See more

Rated 5 out of 5 stars

Carburettor Rebuild I've recently taken on a 1993 V65 Florida as a project. It's been stood in a garage for years. First step, get it running. Got ignition, need to properly sort carbs and fuel l... See more

Rated 5 out of 5 stars

Brilliant bit of kit, two into one exhaust, mistral pipes. Fitted perfectly, half the weight of the original through box. Only suggestion would be to sell the small oxygen sensor socket. I have fitte... See more

Rated 5 out of 5 stars

Great selection of Guzzi parts, easy to find the required part, easy to purchase, with a reasonable international shipping fee to New Zealand. Parts arrived, in good time, packaged well and correct. G... See more


Company details

  1. #14 of 40 best companies in Motorcycle Equipment Store

Information provided by various external sources

New and used Moto Guzzi spares and accessories, all the parts you need for your Moto Guzzi from Brembo, Dellorto, Domino, CEV, Hepco & Becker, Mistral, Lafranconi, ENI, Moto Guzzi and the rest


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Visiting the store was a great…

Visiting the store was a great experience due to the outstanding service and expert knowledge. The parts are reasonably priced. Ordering by mail was seamless, with the items arriving securely. The service consistently impresses me.

16 December 2025
Unprompted review
Rated 4 out of 5 stars

Jo answered my questions very promptly…

Jo answered my questions very promptly and I was able to place and pay for the order very easily. the only slight disappointment was that the parts I ordered had to be supplied from Ital (Brembo) and as I live in Italy it would have been great if they could have been sent to me directly, however Jo said that they had to go via the UK.

25 November 2025
Rated 3 out of 5 stars

Great product, but import tax should be mentioned

Great product and a really nice update for my Guzzi. It would have been helpful to mention upfront that import tax is payable in addition to UK VAT, which added €13. Besides, I had to chase the package with the carrier for a few days as additionally payable tax obviousy is not standard there.

24 November 2025
Rated 5 out of 5 stars

efficient service

Easy to deal with always willing to take a reasonable offer on used items.
Super fast delivery.
Have used them on more than one occasion.

3 December 2025
Rated 5 out of 5 stars

Great customer service

I requested notification when my part became available. I got my notification and was able place my order by telephone. I spoke to a knowledgeable gentleman who was able to confirm that I had ordered the correct part.
The part was with me couple of days later.

2 December 2025
Rated 5 out of 5 stars

Good communication

Good communication, responded quickly to question asked involving international order.

Product as described, packaged well and protected. Shipping fee was not excessive.

26 November 2025
Rated 5 out of 5 stars

There was an error in the manual that I…

There was an error in the manual that I ordered, on the cover it was correct but the interior it was for a different machine. I contacted Gutsibits and Hamish replied immediately with an offer to send out the correct manual free of any charges. First class service.

25 November 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look