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Rated 5 out of 5 stars

Just shows what a farce these reviews are anyone can type up a review None of the reviews are genuine here and are about the wrong Company. Yet Trustpilot do nothing GYM FIT DO NOT SELL CLOTHES G... See more

Rated 1 out of 5 stars

Bought four Life Fitness Treadmill Deck Tinnerman Clip Nuts from this company big mistake! Cheap clip £1.18 took an hour of labor to fix! We received 3 clips the same and one slightly different... See more

Rated 1 out of 5 stars

Yesterday i was received my parcel it's very poor worst Quality Items, Pls Don't buy anything, from them Very worst product even no return policy They will not send which they are advertisemen... See more

Company replied

Rated 1 out of 5 stars

no return/exchange/refund. the sizes are not standard. always go for a bigger size. the cloth is very thin and translusent. don't buy with expectations. their helpdesk email id also doesn't work. I... See more

Company replied

Company details

  1. Fitness Equipment Wholesaler

Written by the company

Gym Fit is a UK based repairer of fitness equipment to the trade only. We do not supply the general public. We have found it necessary to appear on Trustpilot because we are finding an increasing number of incorrect reviews from customers buying from different companies and using this platform to review products they have bought elsewhere and stating they bought it from GymFit. Placing erroneous reviews is damaging and we feel it necessary to reiterate GymFit is not a retailer and we do not supply the general public.


Contact info

1.8

Poor

TrustScore 2 out of 5

41 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Order ID #945275

Order ID #945275

You have sent a roadside quality product to me.. It's not even worth for 150Rs .

I dont want your Product I want to return it back .. Arrange the Pickup.. Its just a cheap product

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Just shows what a farce these reviews…

Just shows what a farce these reviews are anyone can type up a review
None of the reviews are genuine here and are about the wrong Company.
Yet Trustpilot do nothing
GYM FIT DO NOT SELL CLOTHES
Get your facts right before reviewing

24 September 2025
Unprompted review
Rated 1 out of 5 stars

WARNING WARNING WARNING WARNING

WARNING WARNING WARNING WARNING
SHIT Produkts and the worst is
This company is a scam. When you return the item they keep your money.
(i returned my items 2 month ago)

28 May 2025
Unprompted review
Rated 1 out of 5 stars

Yesterday i was received my parcel it's…

Yesterday i was received my parcel it's very poor worst Quality Items,
Pls Don't buy anything, from them
Very worst product even no return policy
They will not send which they are advertisement in there website..
Don't buy anything.
And
Don't believe online advertisement.

3 February 2025
Unprompted review
GymFit logo

Reply from GymFit

You are complaining to the wrong company. Please remove this review. We have flagged this review to Trustpilot.

Rated 1 out of 5 stars

Don't buy anything,

Don't buy anything,
Very worst product even no return policy and no replacement.
They will not send which they will market.
Don't buy anything.
And
Don't believe online advertisement.

1 February 2025
Unprompted review
GymFit logo

Reply from GymFit

You are complaining to the wrong company. Please remove this review. We have flagged this review to Trustpilot.

Rated 1 out of 5 stars

no return/exchange/refund

no return/exchange/refund. the sizes are not standard. always go for a bigger size. the cloth is very thin and translusent. don't buy with expectations.
their helpdesk email id also doesn't work. It's a complete fraud.
It's gymfits.in - an Indian fraud company.

29 January 2025
Unprompted review
GymFit logo

Reply from GymFit

You are complaining to the wrong company. Please remove this review. We have flagged this review to Trustpilot.

Rated 1 out of 5 stars

Very unprofessional Gymfit.

Very unprofessional Gymfit.
Says nothing when you are ordering but after you’ve paid you get an email that the item is out of stock.
I’ve been waiting 5 weeks now for my product that o don’t even want anymore.

VERY POOR SERVICE!!

13 January 2025
Unprompted review
GymFit logo

Reply from GymFit

You are complaining to the wrong company. Please remove this review. We have flagged this review to Trustpilot.

Rated 5 out of 5 stars

ICG IC7 Spin Bike Timing Belt

ICG IC7 Spin Bike Timing Belt
Communication wasn't great and courier charge a little on the expensive side for this day and age but got my belt a lot quicker than I could have gotten it from the manufacturer in Germany for only a few pounds more.
Belt looks to be a legitimate part manufactured by Optibelts for ICG.

22 October 2024
Unprompted review
Rated 1 out of 5 stars

Omgunbelieveable

Never heard of this company until i saw payment go out for £0.24 i spoke to the bank about this and they have informed me they take a little funds first but then they gomad at taking funds but singing up to a hidden subscription is very naughty

14 June 2024
Unprompted review
GymFit logo

Reply from GymFit

This review is unsubstantiated and erroneous. It is disappointing Trustpilot allow unverified reviews of companies that can clearly damage reputation established over many years.
This reviewer is not reviewing www.gym-fit.co.uk
Trustpilot should take more care allowing such defamation to take place on it's shoddy platform.

Rated 1 out of 5 stars

Terrible communication and everyone…

Terrible communication and everyone else’s fault when you complain, no apologies just rude. Ordered a part on line, chased for a response to be told would be there the following week. A month later didn’t arrive, then I received an email refunding the amount from PayPal, when I emailed them and asked why I haven’t been informed the order was cancelled I was told “they simply didn’t have the time” to let me know. Shortly afterwards I received an email from their accounts department saying that my original payment method wasn't valid and giving instructions of how to pay by BACS!! - There are a number of other parts companies out there so do a bit of homework before ordering from these guys.

8 November 2023
Unprompted review
Rated 5 out of 5 stars

Second time I have used this company…

Second time I have used this company without issue. This time an AD8 pop pin . The one they supplied looked slightly different but was very solidly made and is actually easier to use than the old one supplied with the bike. They even sent some free ankle and wrist weights, which my Wife actually wanted as well !

9 March 2023
Unprompted review
Rated 1 out of 5 stars

I ordered a replacement Rower Monitor

I ordered a replacement Rower Monitor. The replacement was £249.40, a lot of money for what it is. After 18 months, and very little use, the item failed. It just stopped working. I reported this to Gym Fit, and their reply is that the item has a 6 month warranty. Nothing more than that. Astonishing. Is that legal? No hint of disappointment. They have the money and have no concern as to whether the product they supply can last even 12 months.

25 February 2022
Unprompted review
GymFit logo

Reply from GymFit

Gym-Fit is a business to Business supplier of commercial fitness spare parts. As a distributor we are bound by the conditions of the manufacturer. All of this is stated clearly on our website. Our web site urges none business customers not to buy from us to avoid situations like this. We can forward you the details of the manufacturer where you could take your complaint further, or you could discuss the quality of your machine with the company you purchased it from as this was not ourselves.
Please feel free to email us with the details of your transaction and we can forward you the appropriate information regarding the manufacturer or alternatively the company you purchase the item from originally I am sure will be able to answer any questions you have re the quality of the product you bought.

Rated 1 out of 5 stars

AVOID THIS COMPANY. SCAMMERS

AVOID THIS COMPANY.

THEY MAKE YOU SIGN NO RETURNS ON CUSTOM ORDERS, WHEN ITS A BASIC PART YOUR ASKING FOR...

I CALLED IN AND ASKED DID THEY HAVE A PART FOR MY LIFEFITNESS - THE PART IS £60 IN AMERICA 1 WEEK DELIVERY OR £265 FROM THIS COMPANY ... I SAID I NEED URGENT AND THEY TOLD ME ITS AVAILABLE AT WAREHOUSE FOR DISPATCH..

AFTER ORDERING MY PART I WAS MADE TO SIGN ALL THESE DOCUMENTS I CANT RETURN THE ITEM ETC,, 1 WEEK LATER NO ITEM CAME POSTED OR CONTACTED,,, I HAD TO CALL BACK FOR A REFUND

18 August 2021
Unprompted review
GymFit logo

Reply from GymFit

This is simply not true. GymFit is a business to business supplier ONLY. Certain electronic and technical items we supply are none return and require none returns documentation. Items are clearly listed on our business to business web site with prices and technical information and buying rules are in our terms and conditions. We strongly advise retail customers not to buy products from our web site as they should only be fitted by trained and qualified technicians.
We are listed only on Truspilot to remind retail customers not to buy from our web site.
As you can see here this particular customer is unhappy and despite us trying to advise him, and not knowing he was not a trade customer, he still feels compelled to lambast a company who does not supply the retail market.
The customer was immediately refunded upon receipt of his written request.

Rated 1 out of 5 stars

DO NOT BUY!

DO NOT BUY!! This company is a complete scam. Definitely regret not reading any reviews before purchasing. Came across the website on Facebook selling discounted Gymshark clothing. Proceeded to purchase and wasn’t until I received a confirmation email I realised something was off. A lot of spelling mistakes and sent from a personal email from China. Checked my bank account and the money had been deposited into a pay pal account from someone in Beijing. Within the 10 minutes of making the purchase and reading the reviews I quickly emailed them requesting a refund. As the other reviews explain they purposely don’t contact you back for a day or 2. They tried to tell me what they were selling was legit but I still requested a refund. No response... then the next day was sent an email saying my order had been sent out already. Absolute rubbish. I’m still trying to get refunded they should not be able to advertise real gym shark clothing and then send cheap fake knock offs which I’m sure will not even look like what they’re advertising as so many other people have explained. What a waste of $400. Save yourself the hassle and avoid like the plague!!

6 June 2021
Unprompted review
GymFit logo

Reply from GymFit

I am afraid you are complaining about the wrong company. We are a UK based Commercial Gym Parts & accessory supplier to the trade.
I would respectfully request you remove this review as it is incorrect and is damaging to our business. If you check the domain you are complaining about you will realise you have made a mistake reviewing the wrong company.

Rated 5 out of 5 stars

Fast first class professional company

After a long running saga attempting to get a new schwin AD8 console from what I thought was Schwins only uk parts distributor, without success, I came across gym-fit.co.uk after a last desperate google . They were excellent dispatching the new console the same day and it arrived the next day - no fuss . They also answer the phone to me unlike the aforementioned schwin distributor and answer mails. Restored my faith in the uk domestic gym equipment industry. They’re definitely not in China either . If they are they do a bloody good impression of a north west England accent

4 June 2021
Unprompted review
Rated 1 out of 5 stars

Communication was abysmal

Communication was abysmal. When I ordered the part I was told there was a 2 week delivery time. Over 4 weeks later I had to send an email enquiring when I will get the part. I was told that they emailed me a few days previously...which they did not...to say that it would be with them any day. I replied to that email and never got an answer. It was another 4.5 weeks before I got the part; so almost 9 weeks to receive a part that they told me would take 2 weeks. Given the times that we are experience I can understand why there might be delays but being able to provide reasonable and proactive communicate is completely within their control.

6 April 2021
Unprompted review
GymFit logo

Reply from GymFit

We are a UK based Commercial Gym Parts & accessory supplier to the trade.
We are operating with suppliers in a pandemic with changing delivery times daily. Please feel free to contact us with any query you may have.

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