Gym and Fitness Reviews 

4,277
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 416 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the fitness gear, noting that orders arrive promptly and function reliably for home gym setups. Consumers also deeply appreciate the knowledgeable employees who offer valuable guidance and keep buyers thoroughly informed throughout the entire purchasing journey. Buyers often note the smooth ordering process and the professional assistance provided when selecting heavy equipment. However, some people mentioned that deliveries occasionally arrived without any prior notice or tracking updates from the courier service. A few reviewers additionally reported experiencing minor inconveniences, such as receiving shipments with missing parts or encountering unexpected delays.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting solid equipment quality and... See more

Delivery service

Consumers find delivery service to be efficient, with reviewers frequently highlighting fast shipping times,... See more

Quality

Reviewers mention positive feedback about quality, consistently describing the equipment as solid,... See more

Staff

Reviewers highlight positive aspects of staff, praising their extensive knowledge and readiness to help... See more

Service

Customers had positive experiences with service, noting that the entire process was smooth, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Johnathan was extremely helpful and patient providing various quotations promptly. Once I made the purchase I was kept informed throughout the delivery process. Item was very well packaged and th... See more

Company replied

Rated 5 out of 5 stars

Delivery was prompt, the C20 was exactly as expected. It is solid and smooth, worth every cent!! Construction took time, but we did it in about 10 hours, the instructions were good, we had some help... See more

Company replied

Rated 5 out of 5 stars

Very good experience. I got a Force USA G3 starter package as well as multiple other parts shipped to Melbourne. The gym itself was shipped with 0 issues There were a few parts on back... See more

Company replied

Rated 5 out of 5 stars

These guys are experts, were very helpful assisting me in choosing the equipment suitable for the uses I needed, which did not result in them suggesting the most expensive item, quite the opposite. On... See more

Company replied


Company details

  1. Exercise Equipment Shop
  2. Fitness Equipment Wholesaler
  3. Sporting Goods Shop

Written by the company

Australia's largest supplier of Gym Equipment at the best pricing. 14-Day Change Of Mind Policy. Click to see our home gyms or commercial range.

Gym and Fitness. We want to help you live a fit and healthy lifestyle!

Written by the company

We stock a wide range of gym equipment, with strength equipment, cardio, cross training and so much more.
We've assembled a team of qualified trainers to help you find the most suitable equipment for your home gym, studio or commercial gym, keeping your budget, lifestyle and fitness goals in mind. Our awesome team is always keen to help, so please call us to discuss your needs.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(4,277)

402 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐
I've spent thousands on gym equipment over the years, and Gym and Fitness is one of the few companies that has never let me down. Great prices, great shipping, outstanding customer service, and quality gear every time. From my Force USA leg press to my latest bench setup, every purchase has been hassle-free. When a company makes spending money this easy, you know they're doing something right. Highly recommended! 💪🏽🏆

28 June 2026
Unprompted review
Rated 5 out of 5 stars

Great purchase

The purchase process was easy and the item was delivered quickly. The barbell is exactly what I was looking for as I find the longer barbells cumbersome. Thanks Gym and Fitness

4 August 2026
Rated 5 out of 5 stars

BEST customer service anywhere

The customer service from G&F was absolutely exceptional. Their friendly service, responsiveness, and the sheer ease of getting in touch with them are a huge part of why I continue to choose G&F for all my home gym needs. They consistently make the entire experience effortless.

3 August 2026
Rated 5 out of 5 stars

We are so impressed with not only their…

We are so impressed with not only their product but also their services and communications. The home all in one gym arrived all the way from QLD to Sydney in just a couple of days. There is no bisinesses like these guys in Sydney. We would only buy from them from now. Thanks,

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Whole process was a breeze.

Easy process to engage with a sales rep. Delivered from QLD to WA in under a week. Finally had time to put the c10 V2 together and it was quite easy if you have a second pair of hands for a few steps. All the parts and the associated bolts are in labelled bags and pieces per step. They couldn't make it any easier. Great bit of kit too, all the pulleys and smith are super smooth. Great look visually and an upgrade to the V1.

31 July 2026
Rated 5 out of 5 stars

Gym Flooring

Easy to order on the website. Delivery was very quick

29 July 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Michael,

Thank you for your review! It's nice to hear that you find ordering on our website easy and that you're satisfied with your delivery experience. Enjoy your new gym flooring tiles!

Happy training!
GAF Team

Rated 5 out of 5 stars

Great customer service

Reactive to customer questions and timely delivery of a high quality product.

29 July 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Sue,

Thank you for your feedback. We're pleased to hear about your great experience with your purchase and we thank you for taking the time to share this with us.

Happy training!
GAF Team

Rated 5 out of 5 stars

Excellent Customer Service

Great products! Helpful staff! Excellent communication from point of sale to delivery! 10/10.

2 August 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Chris,

Thanks a lot for sharing your fantastic experience with us. We're happy to hear our team has been helpful throughout. Thank you for choosing Gym and Fitness and we look forward to serving you again in the future.

Happy training!
GAF Team

Rated 5 out of 5 stars

Great customer service

Great customer service, I’ve been in contact with Gabe my last few purchases and he has gone above and beyond. Also very quick delivery and solid equipment.

31 July 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Ethan,

Thank you for taking a moment to share your awesome experience with our team. We appreciate the support and look forward to assisting you again soon.

Happy training!
GAF Team

Rated 5 out of 5 stars
Gym and Fitness logo

Reply from Gym and Fitness

Hi Greg,

Thank you very much for sharing your feedback with us. We're glad you had a smooth ordering and delivery experience. Thanks again for sharing this with us.

Happy training!
GAF Team

Rated 5 out of 5 stars

Excellent purchase products are quality…

Excellent purchase products are quality and prices are friendly Ordering was easy..Customer service friendly and prompt on reply
Thankyou

20 July 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Nikki,

Thank you for your feedback. We're are pleased you're happy with your purchase and are glad to hear you find our customer service friendly and helpful. We hope your purchase helps you improve your fitness journey.

Happy training!
GAF Team

Rated 5 out of 5 stars
Gym and Fitness logo

Reply from Gym and Fitness

Hi Matt,

It's really great to hear you are happy with your purchase. Thank you for choosing Gym and Fitness and we hope to hear from you again soon.

Happy training!
GAF Team

Rated 5 out of 5 stars

Great service, equipment and logistics!

Ordered a multiple machine home gym weight lifting setup, the team have been so easy to work with in terms of getting a great deal and organising shipping at a very fair rate!

Will be using them again in the future!

Thanks GYM and Fitness!!!!

21 July 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Tristan,

Thank you for your awesome feedback and for sharing your experience with us. We're pleased to hear our team has been helpful throughout your ordering experience. Thank you for choosing Gym and Fitness and we look forward to serving you again in the future!

Happy training!
GAF Team

Rated 5 out of 5 stars

No regrets

Very satisfying product quality, clear build instructions and an easy business to discuss options and learn about the trainers.

9 July 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Andrew,

Thank you for your awesome feedback. We are really glad to hear you're satisfied with both our products and our business. We truly appreciate the support and look forward to seeing you again in the future.

Happy training!
GAF Team

Rated 5 out of 5 stars

Mark was super responsive and listened…

Mark was super responsive and listened to my delivery requests. Product is perfect for its intended use. I feel like I'm dealing with a trusted supplier.

17 July 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Angus,

Thank you for sharing your great experience with Mark and your purchase. We appreciate the trust and support. We look forward to assisting you again in the future.

Happy training!
GAF Team

Rated 5 out of 5 stars

Great customer service

Great customer service. Quick and efficient delivery. Very happy with all the machines

17 July 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Kate,

Thank you for taking a moment to share your feedback. We're delighted you had a great experience with our customer service and delivery experience. We are, of course, more than happy to hear you are enjoying your new machines. Thank you for choosing Gym and Fitness!

Happy training!
GAF Team

Rated 5 out of 5 stars

I had a fantastic experience with Gym…

I had a fantastic experience with Gym and Fitness. I recently purchased a leg press from them, and the whole process was smooth from start to finish.

Their team was incredibly helpful in answering my questions and making sure I chose the right equipment. The delivery was excellent—arrived on time, well packaged, and exactly as expected.

It’s refreshing to deal with a company that provides great customer service and follows through with a hassle-free delivery experience. I wouldn’t hesitate to buy from Gym and Fitness again and highly recommend them to anyone looking for quality fitness equipment.

15 July 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Mark,

Thank you so much for your wonderful review. We're delighted to hear that you had a fantastic experience with us and that our team helped you find the right leg press.

Thank you for recommending Gym and Fitness and we look forward to helping you with your fitness journey again in the future.

Happy training!
GAF Team

Rated 3 out of 5 stars

The negotiation on price was good

The negotiation on price was good , but the communication of delivery from gym and fitness didn’t happen, all I got was a call from the courier when he was half an hour away, lucky I was able to get there to receive it, didn’t receive a tracking email as promised and also experienced the same thing with the installer , he sent me a text on the morning a couple hours before install!, lucky on both occasions I was able to make it happen and things worked out ok but could not give more than three stars for that one

12 July 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Chris,

Thank you for your review and our sincerest apologies for the breakdowns in communication, we'll ensure these are investigated.

Thank you for making the delivery and installation time-frames work and we hope the equipment is treating you well.

If there's anything we can help you with please don't hesitate to reach out :)

Happy training!
GAF Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look