Gym and Fitness Reviews 

4,265
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 424 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, finding them well-built and perfectly suited for their needs. Many people highlight the excellent customer service, with staff described as helpful, knowledgeable, and professional, providing great communication throughout the process. Reviewers also frequently commend the efficient delivery service, noting that orders arrive quickly and are well-packaged, often with good updates on their progress. However, some customers also noted occasional issues with the delivery experience, such as unexpected delays or a lack of prior notification before arrival. A few other people also felt that some products arrived with missing or misaligned parts, or damaged packaging.

What people talk about most

Product

Customers had positive experiences with product, consistently praising its excellent quality and robust... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and efficient... See more

Quality

Reviewers highlight positive aspects of quality, with many consumers praising the excellent build and... See more

Staff

Customers consistently note positive experiences with staff, describing them as professional, knowledgeable,... See more

Service

Consumers find service to be positive, with many reviewers highlighting the helpfulness and professionalism... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Johnathan was extremely helpful and patient providing various quotations promptly. Once I made the purchase I was kept informed throughout the delivery process. Item was very well packaged and th... See more

Company replied

Rated 5 out of 5 stars

These guys are experts, were very helpful assisting me in choosing the equipment suitable for the uses I needed, which did not result in them suggesting the most expensive item, quite the opposite. On... See more

Company replied

Rated 5 out of 5 stars

Delivery was prompt, the C20 was exactly as expected. It is solid and smooth, worth every cent!! Construction took time, but we did it in about 10 hours, the instructions were good, we had some help... See more

Company replied

Rated 5 out of 5 stars

I have had a great experience with Gym and Fitness in building my home gym. I initially bought a Force USA X15 workout station, the core of my home gym with attachments and weight plates. I can do... See more

Company replied


Company details

  1. Exercise Equipment Shop
  2. Fitness Equipment Wholesaler
  3. Sporting Goods Shop

Written by the company

Australia's largest supplier of Gym Equipment at the best pricing. 14-Day Change Of Mind Policy. Click to see our home gyms or commercial range.

Gym and Fitness. We want to help you live a fit and healthy lifestyle!

Written by the company

We stock a wide range of gym equipment, with strength equipment, cardio, cross training and so much more.
We've assembled a team of qualified trainers to help you find the most suitable equipment for your home gym, studio or commercial gym, keeping your budget, lifestyle and fitness goals in mind. Our awesome team is always keen to help, so please call us to discuss your needs.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(4,265)

390 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delivery fast.

Delivery fast.
Quality and price.
Customer service.

25 June 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Cheng,

Thank you for your review. We're so glad to hear you had a great experience with us. Thank you for choosing Gym and Fitness and we hope to see you again next time.

Happy training!
GAF Team

Rated 5 out of 5 stars

Worth the money

Awesome bench, great communication from G&F.

2 July 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Pat,

Thank you for your review. We're so pleased to hear you're happy with your bench and that you had a great experience with our team. We appreciate your support and hope you enjoy your new equipment.

Happy training!
GAF Team

Rated 4 out of 5 stars

The product is excellent but let down by delivery service

The product is excellent, and I was very happy with the service provided by your company. Unfortunately, the overall experience was let down by the delivery service.

The delivery did not arrive on the scheduled day, and I only received an apology after I called, having waited at home all day. I was then assured that the delivery would be rescheduled for the following day and that I would receive a phone call beforehand to confirm I was home.

However, no call was made, and the delivery arrived without any prior notice. While I appreciate the quality of the product and the service from your team, the delivery experience was disappointing and caused unnecessary inconvenience.

2 July 2026
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Reply from Gym and Fitness

Hi Frank,

Thank you for your feedback. We're delighted to hear you're happy with the product and the service from our team. We're sorry to hear the delivery experience didn't meet expectations and appreciate you sharing your experience.

We appreciate your feedback and we'll continue working with our delivery partners to improve communication and reliability. Thank you for your support.

Happy training!
GAF Team

Rated 5 out of 5 stars

The customer service was great

The customer service was great. My Force USA G4 All in One trainer delivery was timely, easy to assemble and great quality.

26 June 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Solomon,

Thank you for the great review. We're delighted to hear you had a positive experience with our customer service and that your G4 arrived on time and met your expectations. We appreciate your support and wish you many great workouts ahead.

Happy training!
GAF Team

Rated 5 out of 5 stars

costumer service was really helpful and professional.

costumer service was really helpful and delivery on time as promised

25 June 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Maico,

Thank you for your kind review. We're so pleased to hear our customer service was helpful and that your order arrived on time as promised. We appreciate your support and hope you enjoy your new equipment.

Happy training!
GAF Team

Rated 5 out of 5 stars

First time customer but will definitely buy again

I was a first time customer at Gym and Fitness, and can’t honestly say I was blown away by their level of service!
Communication was amazing and I was informed of the delivery process throughout and even received installation tips.
The bench itself is very well built and I am absolutely loving using it. It replaces an older bench and the difference in quality with the Force USA bench is really impressive

1 July 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Hiten,

Thank you for your fantastic review! We're thrilled to hear your first experience with us was a great one and that you're loving your new Force USA bench. We really appreciate your support and look forward to helping you again with your fitness journey.

Happy training!
GAF Team

Rated 5 out of 5 stars

Quality Products + Fast Delivery

Great quality range available,and the items I ordered were delivered exceptionally quickly. Sadly I wasn't able to order an item that I had been on the waitlist for, will need to submit my order faster next time.

29 June 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi there,

Thank you for your wonderful review. We're so glad to hear you were happy with the quality of our products and the fast delivery. We're sorry you missed out on the item you were waiting for, our most popular products can sell out quickly. We really appreciate your support and look forward to helping you with your next order!

Happy training!
GAF Team

Rated 5 out of 5 stars

Great products and fast delivery

Great value gym gear, great quality and fast delivery
Will be back to keep adding on

23 June 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi there,

Thank you for your great review. We're thrilled to hear you're happy with the quality of your gym gear. We appreciate your support and look forward to helping you grow your home gym with us.

Happy training!
GAF Team

Rated 5 out of 5 stars

Very good gym mats

Very good gym mats. Good price, cheap and quick shipping. And everything as advertised.

28 June 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Sam,

Thank you for your fantastic review. We're so glad you're happy with your purchase. We really appreciate your support and hope to serve you again soon.

Happy training!
GAF Team

Rated 5 out of 5 stars

Great customer service and quality machine

Dan at Gym and Fitness was professional, knowledgeable and very helpful. He answered all of our questions quickly and even helped us split our payment between an upfront amount and Afterpay, which isn’t normally available online.

We are very happy with our Force USA G4 All-In-One Trainer. The quality is excellent, and it has everything you need for a complete home gym. Highly recommend.

27 June 2026
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Reply from Gym and Fitness

Hi Ashlee,

Thank you for your fantastic review! We're delighted to hear that Dan was able to help you find the right solution and make the purchasing process as smooth as possible. It's great to know you're loving your G4 and its quality. We truly appreciate your recommendation and wish you many great workouts ahead.

Happy training!
GAF Team

Rated 5 out of 5 stars

PROMPT SERVICE

I was able to make my selection after looking at reviews online. The option to pay in 4 was welcome. Item was delivered within the week.

26 June 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Karen, thank you for your great review! We're glad you had a great experience with us. We appreciate your support and hope you enjoy your new equipment.

Happy training!
GAF Team

Rated 5 out of 5 stars

Great service on every level

The team were very responsive, offered an extremely competitive price, arranged shipping in a timely manner and kept me up to date with the product every step of the way.
The assembly was fine and we are really satisfied with the service and the equipment. Thanks!

25 June 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Belinda,

Thank you for your wonderful review. We're so pleased to hear you were happy with our service. Enjoy your new equipment and thank you for choosing Gym and Fitness!

Happy training!
GAF Team

Rated 3 out of 5 stars

Probably not Gym and Fitness’s fault…

Probably not Gym and Fitness’s fault but still very annoying.

I have received someone else’s gym and still don’t know where mine is 2 weeks after ordering.

23 June 2026
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Reply from Gym and Fitness

Hi Andrew,

Thank you for your review and we are terribly sorry to hear that you received someone else's order.

We are however glad to know that this has now been resolved and you have received your order in full with the delivery mix up rectified by the courier.

If there's anything we can help you with please don't hesitate to reach out and we will of course gladly assist you :)

Happy training!
GAF Team

Rated 5 out of 5 stars

Fast easy delivery

Fast easy delivery - interstate and good quality product at a great price

18 June 2026
Gym and Fitness logo

Reply from Gym and Fitness

HI Jane, thank you for your great review! We're delighted to hear you were happy with the fast interstate delivery and of course, your purchase. We appreciate your support and hope to see you again soon.

Happy training!
GAF Team

Rated 5 out of 5 stars

Force USA C20

I expressed an interest in purchasing the force USA c20, and I was a little nervous because it’s a big purchase! I already had a basic all-in-one trainer so I let gym and fitness know I wanted to get the c20 around end of financial year so I could sell off the other one. I got a phone call about an upcoming sale on it and I got sent a personalised quote straight away so I could think about it, no pressure. It was pretty simple.
The c20 is an absolute beauty and a beast. The cables are so smooth. I love the storage. The smith machine goes so low to the ground. It’s so thought out. I got a little help with the first few steps of putting it together and putting in the smith bar but other than that I assembled it myself. Each step has its own little bag of hardware and the parts are labeled so it was easier and quicker than I thought.

17 June 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Carly,

Thank you for taking the time to share your experience with the C20. We're happy to hear our team made the purchasing process easy and that you're loving your new Force USA C20. Thank you for choosing Gym and Fitness!

Happy training!
GAF Team

Rated 5 out of 5 stars

Awesome customer experience

Awesome customer experience - Detailed description on Centr Treadmill Runr-S exactly as arrived. Prompt delivery and seamless installation. Amazing treadmill - highly recommend.⭐️⭐️⭐️⭐️⭐️

12 June 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Jenn,

Thank you for your amazing review! We're thrilled to hear you had an awesome experience and it's great to know the delivery and installation went smoothly. We appreciate your recommendation and hope you enjoy your new treadmill.

Happy running!
GAF Team

Rated 5 out of 5 stars

Great Experience from Sale to Delivery

Representative on the day extremely helpful and knowledgeable with our enquiries. We then purchased while there.
Delivery quick and driver professional
Equipment - Stepper and Treadmill great quality and easy instructions to set up.
Will purchase more equipment from the Gold Coast in the future.

16 June 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Mellissa,

Thank you for your fantastic review. We're so pleased to hear you had a great experience from sale through to delivery. We look forward to helping you with your next purchase!

Happy training!
GAF Team

Rated 5 out of 5 stars

Best company to deal with

Ordered from 3 different companies as part of my home gym set up. Gym and Fitness were the best experience in terms of delivery and timing. Got what I needed with reliable, efficient delivery timelines even for a regional area. Also happy with my equipment.

14 June 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi there,

Thank you for your wonderful review! We're delighted to hear we provided the best experience for your home gym setup and that your order arrived on time. We hope we get another chance to serve you again in the future.

Happy training!
GAF Team

Rated 5 out of 5 stars

Like the waighs

Like the waighs

19 June 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Daniel,

Thank you for your positive review. We're glad you're satisfied with your purchase and we hope to hear from you again soon.

Happy training!
GAF Team

Rated 5 out of 5 stars

Great product

Great product. Bench is super comfortable and stable. delivery was quick

18 June 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Vishwanatha,

Thank you for your review. We're so glad to hear you're happy with your new bench. We appreciate your support and hope you enjoy your new equipment!

Happy training!
GAF Team

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