Gym and Fitness Reviews 

4,268
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 415 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the friendly and highly knowledgeable staff members for offering expert guidance and making the entire ordering process completely seamless from start to finish. Buyers are deeply impressed by the robust build quality of the fitness equipment and appreciate the remarkably fast shipping times provided across multiple regions. However, some people mentioned experiencing frustrating delivery delays or unexpected scheduling issues regarding their local transport providers during peak periods. A few other reviewers also noted that shipments occasionally arrived with missing components or minor packaging defects that required customer service resolution.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that the equipment is well built and durable.... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt shipping times... See more

Quality

Clients share positive opinions on quality, consistently highlighting the robust and durable nature of the... See more

Staff

Customers report extremely positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Consumers find service to be exceptionally positive, praising the smooth and hassle-free purchasing process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Johnathan was extremely helpful and patient providing various quotations promptly. Once I made the purchase I was kept informed throughout the delivery process. Item was very well packaged and th... See more

Company replied

Rated 5 out of 5 stars

Delivery was prompt, the C20 was exactly as expected. It is solid and smooth, worth every cent!! Construction took time, but we did it in about 10 hours, the instructions were good, we had some help... See more

Company replied

Rated 5 out of 5 stars

Very good experience. I got a Force USA G3 starter package as well as multiple other parts shipped to Melbourne. The gym itself was shipped with 0 issues There were a few parts on back... See more

Company replied

Rated 5 out of 5 stars

These guys are experts, were very helpful assisting me in choosing the equipment suitable for the uses I needed, which did not result in them suggesting the most expensive item, quite the opposite. On... See more

Company replied


Company details

  1. Exercise Equipment Shop
  2. Fitness Equipment Wholesaler
  3. Sporting Goods Shop

Written by the company

Australia's largest supplier of Gym Equipment at the best pricing. 14-Day Change Of Mind Policy. Click to see our home gyms or commercial range.

Gym and Fitness. We want to help you live a fit and healthy lifestyle!

Written by the company

We stock a wide range of gym equipment, with strength equipment, cardio, cross training and so much more.
We've assembled a team of qualified trainers to help you find the most suitable equipment for your home gym, studio or commercial gym, keeping your budget, lifestyle and fitness goals in mind. Our awesome team is always keen to help, so please call us to discuss your needs.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4k reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(4,268)

393 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience when purchasing the my…

Great experience when purchasing the my force USA G12 from here! Quick and smooth delivery, thanks!

2 February 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Mr. Zhong,

Thanks so much for your review! We’re delighted to hear your experience with the Force USA G12 was smooth and that delivery was quick. Thanks again for your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

Jonathon in Adelaide was very helpful…

Jonathon in Adelaide was very helpful and knowledgeable,and the Brisbane guys got my purchases to me prompto no issues at all.Very happy, Cheers Graeme.

2 February 2026
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Reply from Gym and Fitness

Hi Graeme,

Thanks so much for your kind words! We’re thrilled Jonathon and our team could help and that your order arrived smoothly. Enjoy your new gear!

Happy training!
GAF Team

Rated 1 out of 5 stars

Warranty claim goes unanswered.

I purchased FORCE USA G15. A 10kg plate arrived damaged. I filed a warranty claim since mid Jan, and i got no response or update (today is 18/2/25). Every email went unanswered. What a disappointment. After seeing a 4.8-star review, you would think this company is trustworthy and now... I don't know if the reviews are all trustworthy reviews.

10 January 2026
Unprompted review
Gym and Fitness logo

Reply from Gym and Fitness

Hi Nelson,

We are truly sorry for the breakdown in communication that has occurred, this is definitely outside the norm and we are very sorry for the impact it has caused.

A replacement weight plate is being prepared for you now and if there is anything further we can help you with please do not hesitate to reach out to us.

Kind Regards,
GAF Team

Rated 5 out of 5 stars

Easy transaction

Easy transaction, didn't think 150kg treadmill would get to me quicker than aus post.

6 February 2026
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Reply from Gym and Fitness

Hi Rhino,

Thanks so much for your review! We’re glad your treadmill arrived quickly and that the transaction was easy. Enjoy your new equipment!

Happy training!
GAF Team

Rated 4 out of 5 stars

Home Gym Update

Have purchased many gym items from G&F over a 14 year period setting up home gyms, always found their products to be of great value and quality for the price. They have great tutorial videos of all equipment to achieve maximum value of your purchase.
Like all gym items they need to be maintained correctly to achieve a long life, would have given 5 stars if they provided these maintenance tips and procedures on home gym items, my purchases of commercial items did come with this information.
I haven't researched their web site to see if this information is available, google can help here once you cipher out the rubbish.
All items have been easy to assemble with the guides provided, tools supplied are sufficient for the assembly, it's a bonus if you have a full tool kit to make it easier.
Due to failing health had to let my FF F2000 treadmill go for an FF UB5 upright bike. This bike is an entry level with basic functions, will suit my requirements maintaining some level of fat burn and cardio. Preset levels are basic, and a little confusing given time will work through these.
Only negative, when maximum heart rate has been passed after a short period the program stops recording, would like to turn this feature off.
All up the bike is a solid build, with a maximum weight rating of 150 kg. I’m very happy with my purchase, from my initial request to G&F to the delivery was a great experience. Between G&F and their delivery provider was constantly updated to the progress of my purchase.
Would recommend G&F if you are considering a home gym or fitting out your personal trainer or commercial gym. It would pay to visit one of their showrooms, most equipment is on display.

6 February 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Chris,

Thank you so much for your detailed review and support over the past years! We’re thrilled you’ve found our products great value and easy to assemble, and that our videos have been helpful.

We appreciate your feedback on maintenance tips! We’ll look at making this info more accessible. Glad to hear you’re happy with your FF UB5 bike and that delivery and service were smooth. Thanks again for the recommendation!


Happy training!
GAF Team

Rated 5 out of 5 stars

Excellent experience

Very smooth experience, great communication and response time. The staff answered my questions perfectly and helped facilitate a speedy order and delivery. The product has also been great and I would definitely purchase from them again.

2 February 2026
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Reply from Gym and Fitness

Hi Jason,

Thank you so much for your wonderful review! We’re delighted to hear that your experience with our team was smooth and that your order and delivery went quickly. It’s great to know you’re enjoying your purchase, and we can’t wait to assist you again whenever you’re ready.

Happy training!
GAF Team

Rated 5 out of 5 stars

Great support from the sales…

Great support from the sales representative, very professional and efficient! We’re very happy with the purchase of the T9 treadmill.

28 January 2026
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Reply from Gym and Fitness

Hi Sharlee,

Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our sales team and that you’re happy with your T9 treadmill. Enjoy your workouts, and we’re always here if you need any support along the way!

Happy training!
GAF Team

Rated 5 out of 5 stars

Awesome experience with Gym and…

Awesome experience with Gym and Fitness. Jonathan was very helpful and patient with my 20 questions. Bought a treadmill for my wife who loves it. Fast delivery, easy assembly, looks great.

2 February 2026
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Reply from Gym and Fitness

Hi JoeF,

Thank you so much for your wonderful review! We’re thrilled to hear that Jonathan could help and that you had a great experience with us. It’s fantastic that your wife loves her new treadmill. We really appreciate your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

Helpful comms and quick response

Good communication and speedy delivery.

27 January 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Liri,

Thank you so much for your kind words! We’re thrilled to hear you were happy with our communication and delivery speed. We hope you enjoy your purchase and look forward to serving you again soon.

Happy training!
GAF Team

Rated 5 out of 5 stars

Exceptional quality and customer service

Exceptional quality and customer service

27 January 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Josh,

Thank you so much for your wonderful feedback! We’re absolutely thrilled to hear you’re happy with both the quality of your product and our customer service. That’s exactly what we strive for, so it really means a lot to us. We truly appreciate your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

Great customer service

Great customer service. Good product range.

26 January 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Reece,

Thank you so much for your kind words! We’re thrilled to hear you’re happy with our customer service and product range. We really appreciate your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

Great prices and service

The spin bike I ordered was well priced, quickly delivered and works well.

26 January 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Yury,

Thank you for your kind words! We’re so glad to hear your spin bike arrived quickly and is working well. We hope you enjoy every ride and really appreciate your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

The product is excellent

The product is excellent, it arrived quickly and was easy to construct.

5 January 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Simon,

Thank you so much for your great review! We’re thrilled to hear the product arrived quickly and was easy to set up. Enjoy your new gear, and we really appreciate your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

Quiet, Smooth and great features

Quiet, smooth, easy to setup and great features for the price.

27 January 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Blake,

Thanks so much for the great review! We’re really glad to hear you’re enjoying how quiet and smooth it is, and that the setup was easy too. Awesome to know the features are hitting the mark for the price.

Happy training!
GAF Team

Rated 3 out of 5 stars

Initial responsiveness to queries was…

Initial responsiveness to queries was good, including negotiating price and delivery. I then paid the full price (pre-delivery) and follow-up to my questions on cost and availability of assembly was never provided. There was no assembly manual included - this was found on-line.

30 January 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Rob,

Thank you for your review and we are truly sorry for the breakdown in communication.

We hope your purchase is treating you well and if there is anything further we can help you with please do not hesitate to give us a call :)

Happy training!
GAF Team

Rated 5 out of 5 stars

Great product and super easy to deal…

Great product and super easy to deal with. thanks

30 January 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Andrew,

Thanks so much for the kind words! We’re really glad to hear you’re happy with the product and that everything was easy on your end. Thanks for your support!

Happy training!
GAF Team

Rated 3 out of 5 stars

Freight was so easy and delivery a…

Freight was so easy and delivery a breeze the new rack I ordered was great. BUT the new plymetric boxes I ordered said that they were PVC material covered so a softer landing area. They are wood. Not happy as the description was deceptive buyer beware.

26 January 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Roger,

Thank you for your review and we are truly sorry for the situation at hand.

We have tried to contact you to confirm if this is a product or dispatch related issue and we will ensure this is resolved for you in either case. Please feel free to give us a call on 1800 614 491 or email us at info@gymandfitness.com.au and we will gladly assist you.

We look forward to hearing from you.

Kind Regards,
GAF Team

Rated 5 out of 5 stars

VERY considerate and informative call…

VERY considerate and informative call direct to store

27 January 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Teresa,

Thanks so much for the lovely feedback! We’re really glad you appreciated the call and found it helpful. Our team always aims to keep customers well informed, so it’s great to hear that came through. Thanks again for taking the time to leave a review!

Happy training!
GAF Team

Rated 4 out of 5 stars

I purchased the Free Form T10

I purchased my treadmill online and after doing my own research, it was Gym and Fitness that ticked all the boxes. Sleek, slimline, and surprisingly modern once assembled, with a tidy, uncluttered console. Delivery took a little longer than expected but wasn’t an issue. The handles are my only drawback, as they’re flatter and less comfortable than the rounded grips on my previous treadmill. Overall, I’m very happy with my purchase and look forward to many, many k’s on it.

20 January 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Sonia,

Thank you so much for sharing your experience! We’re thrilled to hear your treadmill is ticking all the boxes and that you’re enjoying its sleek design. We appreciate your patience with the delivery and your feedback about the handles. Wishing you many, many enjoyable kilometres on your new treadmill!

Happy training!
GAF Team

Rated 5 out of 5 stars

Very good customer service and any…

Very good customer service and any questions I had were answered. Only down side was the delivery time. Shipped out on the 23rd of January but still haven’t received the G12 yet. Hopefully it arrives on the 4th of February.

23 January 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Clint,

Thank you so much for your kind words about our customer service! We really appreciate your patience. We’ve checked the tracking, and it shows that your G12 was delivered on schedule. We hope you’re enjoying it and getting the most out of your new gear!

Happy training!
GAF Team

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