Gym and Fitness Reviews 

4,265
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 424 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, finding them well-built and perfectly suited for their needs. Many people highlight the excellent customer service, with staff described as helpful, knowledgeable, and professional, providing great communication throughout the process. Reviewers also frequently commend the efficient delivery service, noting that orders arrive quickly and are well-packaged, often with good updates on their progress. However, some customers also noted occasional issues with the delivery experience, such as unexpected delays or a lack of prior notification before arrival. A few other people also felt that some products arrived with missing or misaligned parts, or damaged packaging.

What people talk about most

Product

Customers had positive experiences with product, consistently praising its excellent quality and robust... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and efficient... See more

Quality

Reviewers highlight positive aspects of quality, with many consumers praising the excellent build and... See more

Staff

Customers consistently note positive experiences with staff, describing them as professional, knowledgeable,... See more

Service

Consumers find service to be positive, with many reviewers highlighting the helpfulness and professionalism... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Johnathan was extremely helpful and patient providing various quotations promptly. Once I made the purchase I was kept informed throughout the delivery process. Item was very well packaged and th... See more

Company replied

Rated 5 out of 5 stars

These guys are experts, were very helpful assisting me in choosing the equipment suitable for the uses I needed, which did not result in them suggesting the most expensive item, quite the opposite. On... See more

Company replied

Rated 5 out of 5 stars

Delivery was prompt, the C20 was exactly as expected. It is solid and smooth, worth every cent!! Construction took time, but we did it in about 10 hours, the instructions were good, we had some help... See more

Company replied

Rated 5 out of 5 stars

I have had a great experience with Gym and Fitness in building my home gym. I initially bought a Force USA X15 workout station, the core of my home gym with attachments and weight plates. I can do... See more

Company replied


Company details

  1. Exercise Equipment Shop
  2. Fitness Equipment Wholesaler
  3. Sporting Goods Shop

Written by the company

Australia's largest supplier of Gym Equipment at the best pricing. 14-Day Change Of Mind Policy. Click to see our home gyms or commercial range.

Gym and Fitness. We want to help you live a fit and healthy lifestyle!

Written by the company

We stock a wide range of gym equipment, with strength equipment, cardio, cross training and so much more.
We've assembled a team of qualified trainers to help you find the most suitable equipment for your home gym, studio or commercial gym, keeping your budget, lifestyle and fitness goals in mind. Our awesome team is always keen to help, so please call us to discuss your needs.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4k reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(4,265)

390 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Gym Equipment

Really happy with my purchase of the Force USA FTR. The whole process was smooth, from ordering through to delivery. The equipment is high quality, exactly as described, and the customer service was great. Highly recommend Gym and Fitness.

19 May 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Daniel,

Thank you for the fantastic review! We're happy to hear the whole process from ordering to delivery was smooth. We really appreciate you recommending us and we're always here if you need anything else.

Happy training!
GAF Team

Rated 5 out of 5 stars

Excellent quality items and Customer service!

Very high quality products plus excellent after sales assistance!

19 May 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Jessie,

Thank you for the 5-star review! It means a lot to know our customer service and after-sales care matched the quality of the equipment. We really appreciate you taking the time to share your experience.

Thank you for choosing Gym and Fitness and we hope to hear from you again soon.

Happy training!
GAF Team

Rated 5 out of 5 stars

I've bought a lot of equipment in the…

I've bought a lot of equipment in the last couple of months and love the fact I can get some of these brands from Overseas that we couldn't before. Staff is helpful and delivery is fairly prompt. Thanks G&F team.

13 May 2026
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Reply from Gym and Fitness

Hi Colin,

Thank you for being such a loyal customer! We're pleased to hear that the team has looked after you so well. We truly appreciate your support and look forward to helping you with your next setup.

Happy training!
GAF Team

Rated 5 out of 5 stars

Quick delivery and easy assembly

Quick delivery and easy assembly. Bike feels strong and well designed. Very happy with my purchase.

19 May 2026
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Reply from Gym and Fitness

Hi Steve,

Thank you so much for the wonderful feedback! We're thrilled to hear your bike arrived quickly and was easy to put together. Enjoy your cycling and we look forward to seeing you again.

Happy training!
GAF Team

Rated 5 out of 5 stars

Helpful and nice to deal with

Helpful and nice to deal with. Slight mistake in shipping address but remediation dealt with so well it was still a 5 star experience.

19 May 2026
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Reply from Gym and Fitness

Hi Peter,

Thank you for the 5 stars and for highlighting how our team handled the shipping issue. We're sorry for the slip-up, but delighted we could make it right.

Happy training!
GAF Team

Rated 5 out of 5 stars

Amazing experience dealing with Gym and Fitness

Bought the Force USA compact leg-press hack-squat. Sales rep Dan was an absolute pleasure to deal with. Leg-press arrived very quickly. There are some minor scratches on the finish. It is a leg press so will get scratched with use anyway ;).
Leg press is amazing and have been using it for a few days now. Super easy to assemble and is a pleasure to use.
Now I am convinced I need the Force USA C20 next.
Highly recommend these guys if you are in the market for gym equipment.

19 May 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Basitha,

Thank you for the great feedback. We're so glad you had a great experience with us. We appreciate your kind words about the finish and if you ever need anything, we're here.

Looking forward to helping you add that C20 to your setup soon!

Happy training!
GAF Team

Rated 5 out of 5 stars

Great advice and service

Great advice and service - makes for a happy repeat customer.

15 May 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Colin,

Thank you for your wonderful feedback! We're delighted that you received great advice and service during your visit. We sure look forward to serving you again.

Happy training!
GAF Team

Rated 5 out of 5 stars

Gym & Fitness was great to deal with

Gym & Fitness was great to deal with, easy online purchase best price & once my back order arrived in stock it was shipped within the week. Honest review not just because I want to win the $250 dollar gift card wink wink.

14 May 2026
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Reply from Gym and Fitness

Hi Joshua,

Thank you for the awesome review! We're thrilled you found the online purchase smooth, scored a great price and that we got your back-ordered item out to you quickly.

We hope to see you back here soon!

Happy training!
GAF Team

Rated 5 out of 5 stars

G12 FORCE USA

I recently purchased a home gym package through gymandfitness.com.auand honestly couldn’t be happier with the experience from start to finish. Lachy was absolutely outstanding to deal with. Rather than just trying to sell me equipment, he actually took the time to understand my experience level, goals, space, and what would realistically work best for me long term.

His knowledge of the brands and equipment was incredibly impressive, and after dealing with him it’s easy to understand why he’s been with the company for so long. He put together a package that was tailored perfectly to my needs, including a number of additions and accessories I never would have considered myself, but once he explained the reasoning behind them, they made complete sense and genuinely improved the overall setup.
The communication throughout the entire process was excellent. Lachy was extremely responsive, answered every question thoroughly, and made the whole experience smooth and stress-free. It never felt pushy — just genuine advice from someone who clearly knows the industry and cares about getting the right outcome for the customer.

My order arrived today, and everything has been a seamless experience so far. I’m genuinely excited to get it all assembled and start using it. This was easily one of the best sales and customer service experiences I’ve had in a very long time, and I wouldn’t hesitate to recommend Gym and Fitness — especially Lachy — to anyone looking to build a quality home gym setup.

13 May 2026
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Reply from Gym and Fitness

Hi Campbell,

Thank you for taking the time to share such a wonderful feedback. We’re happy to hear Lachy took such great care of you and crafted a setup that fits your goals and space perfectly. Enjoy your new G12 and we’re here whenever you need us!

Happy training!
GAF Team

Rated 5 out of 5 stars

Great communication great delivery and…

Great communication great delivery and the package came through without fault,the force C 20 is amazing.

13 May 2026
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Reply from Gym and Fitness

Hi Brendan,

Thank you for the fantastic feedback! We're delighted to hear that the communication and delivery were smooth and that your C20 arrived in perfect condition and is working out amazingly for you.

We truly appreciate your support and are always here if you need anything else.

Happy training!
GAF Team

Rated 5 out of 5 stars

Great products and excellent service!

We’ve purchased several pieces of Force USA equipment from Gym and Fitness over the past year for our home gym and every time have been impressed with both the quality and price of the product as well as the exceptional service.

12 May 2026
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Reply from Gym and Fitness

Hi Caitlin,

Thank you so much for your loyalty over the past year! We’re glad that your Force USA home gym setup has continued to impress you.

Supporting your fitness journey is exactly why we do what we do and we truly appreciate you trusting us again and again. We look forward to helping you with any future additions!

Happy training!
GAF Team

Rated 5 out of 5 stars

Trustworthy business

The staff had excellent communication and made the process easy. I absolutely love my equipment and would happily deal with G&F for all future gym needs.

12 May 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Bec,

Thank you so much for the kind words! We're happy to hear that our team made the process smooth and that you're loving your new equipment. Earning your trust means everything to us and we look forward to being your go-to for all future gym needs.

Happy training!
GAF Team

Rated 5 out of 5 stars

Gym mats are excellent quality

Gym mats are excellent quality and G&F were easy to deal with.

5 May 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Ray,

Thank you for your brilliant feedback! We appreciate you taking a moment to share your thoughts on our products and company.

Happy training!
GAF Team

Rated 5 out of 5 stars

Spoke to their customer service before…

Spoke to their customer service before purchasing. Very helpful and informative. Product was dispatched quickly and arrived as described. Equipment is great! Would purchase through them again. Great pricing too.

1 May 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Louise,

Thank you for sharing your experience with us. We're glad to hear you are satisfied with your purchase and that our team has been helpful. We appreciate the support and we look forward to serving you again soon!

Happy training!
GAF Team

Rated 5 out of 5 stars

Awesome experience shopping with these…

Awesome experience shopping with these guys! Helped me pick the right gym equipment that suited my budget and requirements. There were some lengthy lead times unfortunately, but the guys kept me updated and helped where they could.

8 May 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Tim,

Thank you for sharing your fantastic experience with us. We're pleased to hear our team has been helpful and we hope to serve you again in the future.

Happy training!
GAF Team

Rated 5 out of 5 stars

Bought 2x 25KG Force USA olympic…

Bought 2x 25KG Force USA olympic plates. Good product and as described. However, they were delivered with wooden pallets -- it seems unnecessary and created more trash for me.

7 May 2026
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Reply from Gym and Fitness

Hi Alvin,

Thank you for sharing your feedback. We're pleased to hear you are satisfied with your Olympic plates and we appreciate your thoughts on the delivery.

Happy training!
GAF Team

Rated 5 out of 5 stars

Great service only took 3days to arrive…

Great service only took 3days to arrive and absolutely love my new home gym and so easy to put together thanku very much for everything so so happy 😁

6 May 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Shannon,

Thank you so much for the kind words. We’re pleased to hear you love your new home gym and that the delivery and assembly were such a breeze. Enjoy your workouts and thank you for choosing Gym and Fitness.

Happy training!
GAF Team

Rated 5 out of 5 stars
Gym and Fitness logo

Reply from Gym and Fitness

Hi Ryan,

Thank you for taking a minute to share your feedback. We appreciate the support and we look forward to hearing from you again should you look to add more gym equipment to your home gym.

Happy training!
GAF Team

Rated 5 out of 5 stars

Best quality of the equipment & easy…

Best quality of the equipment & easy ordering process w/prompted delivery

5 May 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Marek,

Thank you for sharing your positive feedback! We are thrilled to hear you were satisfied with the equipment quality, our ordering process, and the speed of delivery. We look forward to serving you again soon.

Happy training!
GAF Team

Rated 5 out of 5 stars

Quality chin-up bar

I was hunting for a quality chin up bar, and after researching reviews from different brands became a little unsure about the purchase. I found these guys, made an enquiry to the online support about dimensions, and the online customer service was the gold standard. So, my mind was made up. The product arrived 48 hours later, and after using it for a month, I gladly report that it was exactly what i was looking for and more (the Harbinger Multi Gym Elite, if anyone needs the perfect chin up bar, 10/10). Aftwr this experience, these guys have become my go-tos. Cheers, G&F.

27 April 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Scott,

Thank you so much for the 10/10 review! It's really wonderful to hear that our team could help clear up your questions.

We truly appreciate you choosing Gym and Fitness as your go-to for equipment and we look forward to helping you with your next upgrade.

Happy training!
GAF Team

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