Delivery is terrible, custom charges they don't tell you about, customer service is absolutely awful, they don't get back to you and they ripped me off with their mystery box offer. It was supposed to... See more
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Ordered this Athletic Support on 20th August, it was received on 16th September, after some emails chasing! I opened the box 2 days after receiving it and found that it looks like it had been returne... See more
Company replied
I ordered products from this company and they were dispatched quickly and efficiently. When we got the products they were exactly as described. Unfortunately, GymRoom use DX Couriers who fail... See more
Company replied
Unbelievable. One item purchased, emails and text sent to me saying item had been dispatched, then the delivery turns up and I get a water bottle...I ordered an exercise bike! This is the WORST comp... See more
Company replied
Company details
About GymRoom.com
Information provided by various external sources
Welcome to GymRoom.com
GymRoom.com is a brand spanking new concept that brings you the best fitness products on the market at the most competitive prices possible.
We offer a wide range of both commercial and home gym products from cardiovascular equipment, weight training aids and sports specific products such as Boxing and MMA wear.
Whether you are looking for equipment or information through our all new performance portal, GymRoom.com is your one stop shop for all of your training needs.
At GymRoom.com we offer a fantastic buy now pay later scheme with 0% finance, free delivery on all cardio machines over £100 and free delivery on all accessories and nutrition products over £65
Contact info
Unit 1 and 2 Dawson Court, BB11 5UB, Burnley, United Kingdom
- 0844 488 9603
- info@gymroom.com
- gymroom.com
2.2
Poor
52 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
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Great Service
There was an error with the company's website, but it was verified and I was notified straight away.
Great item, nice helpful staff, would use again!
22 May 2014
Unprompted review
Reply from GymRoom.com
We are sorry there was problem with your order but hope you enjoy your new product!
GymRoom.com
Great company shame about DX Couriers
I ordered products from this company and they were dispatched quickly and efficiently. When we got the products they were exactly as described.
Unfortunately, GymRoom use DX Couriers who failed to deliver even though there was someone home. DX work on times and need to deliver packages. If they get behind they just leave a card without even trying to ring the doorbell.
Due to my experience with DX, I will not be using GymRoom again unless they can get my goods to me via a different delivery method.
I have given 3 stars due to the delivery issue. Had the couriers delivered it would have definitely been a 5 star review
20 May 2014
Unprompted review
Reply from GymRoom.com
Good Afternoon,
We are very glad to see that your experience dealing with ourselves as a company and service has been a positive one, which we hope to continue in future. We are saddened by the fact that our courier has left a bad impression on you. We are currently reviewing alternate courier services which may be available in future, and did refund your delivery charge as a gesture of goodwill. We hope to do business with you again in future.
Thanks
Lee
GymRoom.com Team
Outstanding Service!
I ordered my Sole treadmill online, it stated delivery would be within 2 weeks and I would be contacted directly by the manufacturer.
I was contacted by the manufacturer within days and we arranged a delivery date and time. The product arrived as stated and since I paid the extra for installation the item was installed professionally.
The product was excellent and I have been using at least 3 times a week!
I couldn't fault the product or the service offered by GymRoom!
Well done!
13 May 2014
Unprompted review
disappointing
Training bike purchased over i month ago reported the resistance not working , still waiting for a response, would now prefer they took it back from me and reimburse the money.
9 May 2014
Unprompted review
Reply from GymRoom.com
Good Morning Mr Parry,
As previously discussed I have been in touch with the manufacturer in an effort to help get this issue rectified for you, they have advised that they have attempted to contact you via email and are awaiting your response.
Lee
Physioroom.com Team
-------------------------------
Update: The manufacturer has advised they have been trying to contact you since 12/05 and have sent you an email advising of the next step, please respond to this and we can resolve the issue.
Lee
great product
Quick delivery, great price! Does its job on the add/abbductors.
9 May 2014
Unprompted review
Speedy delivery!
My century boxing gloves just arrived. Super fast delivery, no stress at all.
Will use again - thanks gymroom
23 April 2014
Unprompted review
Poor - item not in stock but only informed when I called to check status of the order. This happened twice as a split order was sent.
I have been waiting over 4 weeks for order to arrive. Poor stock control and poor communication with the customer.
21 April 2014
Unprompted review
Reply from GymRoom.com
Good afternoon,
I am sorry to hear of your bad experience. I apologise that the complete pack for your order had an item that was out of stock, this is unfortunate but can happen on items which are popular. I did arrange to have the order split at your request and then you could receive the majority of your order as soon as possible. Again We are sorry this occurred to you.
Thanks
Lee
Gymroom Team
Sub standard service
It was the first time I had ordered from this company, and fortunately it was not a substantial order. It took over a month to deliver a small, lightweight item. And this was after calling twice to chase up. I would like to think this was a one off incident. But both times I called, there was no apology, and the conversation was abrupt. Such haste to get me off the phone suggests to me that this type call was not uncommon. Not sure I will be dealing with this company again.
7 April 2014
Unprompted review
Reply from GymRoom.com
Good Day,
I apologise for the service which you received and have contacted you to offer this apology over the telephone. We strive to provide a good service and are very disappointed to have not met that on this occasion. I hope that our willingness to attempt to make for this shows that we do care about our customers and that you may consider using our services in future.
Thanks
Lee - Gymroom.com Team
Fantastic
Delivery very quick and arrived in well packed package. Would order again from this firm.
23 March 2014
Unprompted review
I was very happy with the service I received.
The site was simple and easy to use. It didn't take me a second to find what I was looking for. I ordered exercise bands which I have used before. However on receipt of them there was no explanation as to how to use them., while I knew what to do, it might be an idea to nclude exercises instructions to follow for those that weren't sure. Otherwise excellent
22 March 2014
Unprompted review
delivery vveerryy slow
Still haven't got my purchase, 8 daya after ordering. So not good!!
9 March 2014
Unprompted review
Reply from GymRoom.com
Hello Hans,
Can I ask please if the manufacturer has been in contact to arrange a delivery date yet? If so have they met this delivery date? If you can answer these questions I will do my utmost to help this move quicker.
Regards
Lee from gymroom.com
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