I have taken off a star as unfortunately there were ongoing technical problems getting into the portal, which was very frustrating. This was no reflection on Genavieve who was extremely helpful in... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have worked with Ethan Barraclough for the past year and have found him to be a pleasure to work with, knowledgeable and able to get things done on behalf of our property. Ashley Britz has recently... See more
Company replied
I have had a lot of difficulty logging into the portal for my flat in City House which I squired on January 8th and I’m now hoping things have been resolved. I have found communication very slow or... See more
Company replied
Only just started my journey with Haus and so far so good. Genavieve Williams was quick and helpful with my registration request. No complaints so far and I hope this good trend continues. I received... See more
Company replied
Company details
Written by the company
Established in 2008 and privately owned, we manage over 250 residential and mixed-use buildings in and around central London. We’re based on The Kingsland Road (near Islington), and offer great local block management within an hours' travel of our office.
Written by the company
Contact info
266 Kingsland Road, E8 4DG, London, United Kingdom
- 0207 275 2041
- jamie-lee@h-bm.co.uk
- h-bm.co.uk
4.2
Great
3k reviews
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nicole has been the most helpful by…
Nicole has been the most helpful by far. Very fast responses and the issue was rectified within hours!
13 February 2026
Unprompted review
Reply from Haus Block Management
Dear Spyridon Miaris,
Thank you for taking the time to share your feedback.
We’re very pleased to hear that Nicole was able to assist you promptly and resolve the issue so quickly.
Regards,
Haus Block Management
Handling and Resolution of Property Repairs
We experienced water leakage into our flat from the above flat, which resulted in damage to the door. It took a couple of months initially to identify the source of the leakage, but once this was established, the repair was successfully completed. I appreciate Lizanne’s efforts in coordinating with Property Fix and the insurance company to arrange the necessary works. She was proactive and supportive in ensuring the repairs were carried out properly.
There were a few occasions where I needed to follow up for updates, which may have been due to competing priorities. Overall, I am grateful for her involvement and guidance, and the matter was ultimately resolved satisfactorily with her assistance.
1 January 2026
Unprompted review
Reply from Haus Block Management
Dear Vasiraju Naga,
Thank you for taking the time to share your experience. We’re pleased the matter was ultimately resolved and that you felt supported throughout the process. We appreciate your feedback and will share your comments with Lizanne.
Regards,
Haus Block Management
Tricky experience in general with Haus…
Tricky experience in general with Haus but Genavieve Williams has been great and very responsive when it came to questions around my service charge
9 February 2026
Unprompted review
Reply from Haus Block Management
Dear Lockbuilding resident,
Thank you for your feedback. We appreciate you sharing your experience and are pleased to hear that you received helpful and responsive support when needed.
Regards,
Haus Block Management
Bath Leak solved quickly
Our building was recently taken over by Haus. Chloe H was responsive, despite being very new to managing our building and got a serious problem with my bathroom assessed and resolved quickly, before leaks affected other tenants in the building. The contractors used were a great service, clean, efficient and very pleasant.
27 January 2026
Unprompted review
Reply from Haus Block Management
Dear Marina Potok,
Thank you for your review. We’re pleased to hear that the transition has been positive and that the issue was addressed promptly. It’s encouraging to know the support and workmanship met expectations.
Regards,
Haus Block Management
Brenton
Brenton provided efficient and effective help when navigating the Haus app and answering questions.
9 February 2026
Unprompted review
Reply from Haus Block Management
Dear Maeryn Antoniewicz,
We appreciate you taking the time to share your experience. It’s good to know that the assistance you received helped clarify things and made using the system easier.
Regards,
Haus Block Management
Dealing with Chloe Heffer at Haus
We have been dealing with Chloe Heffer for almost 2 years. Chloe has gone beyond her role as the manager of the block. She has helped us with LPE1, credit control issues. We have called "a treasurer". She is a professional at AGMs, able to answer whatever is thrown at her and will always keep to her promise to get back to us should an item remains outstanding. Thank you Chloe.
10 February 2026
Unprompted review
Reply from Haus Block Management
Dear C H,
We appreciate you taking the time to share your feedback. It’s encouraging to know that the service provided has been steady and reliable over such a sustained period. Thank you for your continued trust.
Regards,
Haus Block Management
It’s so bad I can’t even explain…
It’s so bad I can’t even explain anymore. I have the proof since they took over 3 years ago. No proper communication, no meeting minutes, no responses and leadership team on website. A couple of them do not work there. A 100 percent money guarantee? Be honest, transparent and etc Kindest eirik fermann Windsor Court
10 February 2026
Unprompted review
Reply from Haus Block Management
Dear Eirik Fermann,
We are disappointed to read this review, as it does not reflect the procedures under which the development is managed.
Formal communications and meeting minutes are issued in accordance with the relevant governance and management processes. Correspondence received through the appropriate channels is reviewed and responded to in line with our standard procedures.
Our operational structure and management responsibilities remain clearly defined and continue to function as intended.
We remain committed to acting professionally and transparently in the management of the building.
Regards,
Haus Block Management
Dealing with Chloe H
Dealing with Chloe H. has been a lifesaver. During a difficult period, Chloe really came through for me and my family- I cannot be more grateful for the level of compassion and assistance.
10 February 2026
Unprompted review
Reply from Haus Block Management
Dear Jacqueline Yap,
We truly appreciate your thoughtful review. Supporting residents during difficult situations is incredibly important to us, and we’re glad you felt well assisted. Your comments will certainly be shared with Chloe.
Regards,
Haus Block Management
certificate assistance
Davina assisted very promptly with a certificate required by Land reg, She was very kind and took the time to call me personally rather than email requesting information
much appreciated
10 February 2026
Unprompted review
Reply from Haus Block Management
Dear Katherine Mumford,
We appreciate you taking the time to leave a review. It’s great to know you felt supported throughout the process. Your feedback means a lot to the team.
Regards,
Haus Block Management
Reply from Haus Block Management
Dear RV,
Thank you for your review. We’re glad your experience was a positive one and truly appreciate your comments.
Regards,
Haus Block Management
speed and efficiency of action.
I write to commend the speed and efficiency of actions by Brenton Steenkamp. Requests were dealt with promptly and professionally for which I am pleased.
4 February 2026
Unprompted review
Reply from Haus Block Management
Dear John Agboola,
We appreciate your kind comments. It’s great to hear that your request was handled to your satisfaction, and we’re grateful you took the time to let us know.
Regards,
Haus Block Management
Excellent support with parking issues
I’m especially thankful to McKyle who liaised with parking services on our behalf to obtain our permit and resolve issues with fines incurred. Many thanks indeed!
5 February 2026
Unprompted review
Reply from Haus Block Management
Dear Andrew Laird.
We really appreciate you taking the time to share this. It’s great to know the situation was resolved smoothly and that you felt well assisted along the way.
Regards,
Haus Block Management
Brenton Steenkamp did a great job…
Brenton Steenkamp did a great job arranging a fire door inspection visit. The communication was clear with quick follow-up. He is a reliable member of Haus Block Management staff.
4 February 2026
Unprompted review
Reply from Haus Block Management
Dear Daniel,
Thank you for your feedback. We’re pleased to hear that your experience was handled efficiently and that the service met expectations. We appreciate you taking the time to share this.
Regards,
Haus Block Management
Reply from Haus Block Management
Dear Zhan Wang,
Thank you for your review. We’re pleased to hear that you were happy with the response time.
Regards,
Haus Block Management
I received prompt and helpful and kind…
I received prompt and helpful and kind assistance from Nicole in taking time to contact the Sippi parking permit team on my behalf when I needed to arragne a visitors parking permit for my builder to attend at short (2 days) notice and I found my account had been deleted and also wasn’t able to log onto the Haus portal due to password having been changed. Nicole emailed Sippi the next morning fully explaining my situation and the urgency of this situation and I received a response from the Sippi team the following morning. Thank you for your kind assistance with helping me to resolve this, i really appreciate it.
Sincerely
Beatrice
28 January 2026
Unprompted review
Reply from Haus Block Management
Dear Beatrice Leadbetter,
We are pleased to hear that you had a positive experience and that the support provided was helpful. Your comments are greatly appreciated, and we will be sure to share your kind words with Nicole.
We are committed to providing a responsive and supportive service, so it’s encouraging to receive feedback like this.
Regards,
Haus Block Management
Matthew Turner was really helpful and…
Matthew Turner was really helpful and quick.
Provided answers to all questions for solicitor and management pack sent fast.
25 January 2026
Unprompted review
Reply from Haus Block Management
Dear Helen Vickers,
Thank you for your feedback. We are happy to hear that Matthew was able to assist and that you were satisfied with the support provided. We appreciate you taking the time to share your experience.
Regards,
Haus Block Management
Good service
Excellent service from Brenton, professional and efficient.
26 January 2026
Unprompted review
Reply from Haus Block Management
Dear Gianmarco Dulanto Cam,
Thank you for your feedback. We appreciate you taking the time to share your experience.
Regards,
Haus Block Management
Log-in assistance
I required assistance to log-in to the portal as for some reason i could no longer log-in.
Genavieve Williams was quick, efficient and very helpful indeed.
28 January 2026
Unprompted review
Reply from Haus Block Management
Dear Bo,
Thank you for your feedback. We are happy to hear that you were satisfied with the service and support provided. Your comments are appreciated.
Regards,
Haus Block Management
We havePositive Experience with HAUS Block Management had a positive experience…
We have had a positive experience working with HAUS Block Management. In particular, Kholelwa has been professional, helpful, and a pleasure to deal with. Communication has been clear and efficient, and the overall service has been well organised and responsive. I would be happy to work with HAUS Block Management again and would not hesitate to recommend their services.
29 January 2026
Unprompted review
Reply from Haus Block Management
Dear AdamsKaye Ltd,
Thank you for your kind feedback. We are delighted to hear that you had a positive experience working with our team and that Kholelwa’s professionalism and support made a difference. We are glad the communication and overall service met your expectations, and we appreciate your recommendation.
Regards,
Haus Block Management
We were pleased to work with your team…
We were pleased to work with your team and appreciate your prompt responses and assistance, particularly in providing the statements at short notice to enable us to prepare the apportionments. Great service from Kholelwa Tshomi
22 October 2025
Unprompted review
Reply from Haus Block Management
Dear Thisuri Heenthilake,
Thank you for your kind feedback. We are pleased to hear that Kholelwa was able to support you and that you were happy with the assistance provided. This is the level of service we strive to deliver, and we appreciate you taking the time to share your experience.
Regards,
Haus Block Management
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