Purchased a pair of sidi fast road shoes size 44 which were slightly too big. Sent them back for size 43.5 which are perfect. Love the shoes, stiff and comfy with sidi quality. Service from H2 gear w... See more
Company replied
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See what reviewers are saying
With the world being as it is some relatively easy things are becoming scarce… Never mind cassettes and brake pads; without tyres you can’t go anywhere. Luckily H2 had some Course 1’s in 28mm (25 cur... See more
I bought a gravel bike from H2 Gear, very impressed with communications and service. The bike was delivered in a week from order, some small assembly required (as expected, front wheel, seat and handl... See more
My experience with H2 bike and the St pauls Giant store has been first class.From my initial discussions with Rebecca; through the simple transactions online and the premium delivery via DHL in ju... See more
Company replied
Company details
Information provided by various external sources
H2 Gear is the online arm of Giant St. Paul's, Giant Bicycles' flagship London showroom and shop. As the largest bike shop in London we have the space to display the full range of Giant & Liv bikes and most all clothing and accessories. If you have a Giant or Liv bike, or are thinking about one, feel free to ring with any questions and enjoy your next ride!
Contact info
200 Aldersgate Street, EC1A 4HD, London, United Kingdom
- 02035982535
- orders@h2clubs.co.uk
- h2gear.co.uk
People also looked at
Straight forward purchase online
Straight forward purchase online, nothing to complain about
23 April 2023
Great value item and quick delivery.
29 March 2023
Sidi Road Shoes
Plenty of choice in the product I was after, very fast delivery and good communication throughout the whole process.
26 March 2023
Prompt response and delivery
5 March 2023
Great shop.
Twickenham Giant were great. Particularly Dominic who let me try many bikes and helped me purchase the best model for me.
9 February 2023
Good communication and fast delivery
Good price, fast delivery and great communication.
7 February 2023
Really helpful and generous service
Really helpful and generous service. Would definitely buy from them again.
31 January 2023
Fast processing order
Contacted Giant UK regarding the product I needed and was referred on to dealer holding stock. Ordered online and it came within 2 days. Email confirmation to posting and tracking. No complaints with the company
15 January 2023
Delivered as expected
Delivered as expected via DHL for a reasonable price overall.
Will look to use them again for cycling parts etc
16 January 2023
First time I ordered from these
First time I ordered from these, great correspondence and quick delivery, highly recommended
21 December 2022
:-( Incorrect item delivered
Unfortunately completely the wrong item sent - ordered a stem they sent me something else - the paperwork has the right item detailed but the package has something different!
I now have the hassle of emailing them about it and then follow whatever they ask me to do - let’s hope they pay the postage - also delayed me coz I needed the stem ASAP
Where Is the quality control and checking process
:-(
17 December 2022
Reply from H2 Gear
Hi Imtiaz,
Thank you for your time on the phone. Apologies for the mix-up with the order. As discussed on the phone the item will be sent out today on a priority delivery and you can keep the part sent in error.
Best
H2
Very positive and professional
Very positive and professional. Quick delivery. Couldn’t fault them.
13 December 2022
Good job
Made sure in an email after ordering that I had ordered the correct size trainers
1 December 2022
Very good customer service
7 November 2022
Delivery was ahead of schedule and…
Delivery was ahead of schedule and tracking was good
18 October 2022
Advertised shoes in the wrong size took my money and then didn't get in contact with me to tell him they hadn't had my stock even though I clicked on a size 7 and a 1/2
I went online cause I'll see a pair of trainers I liked and they said what size I put 7 and a 1/2 which is my size and then they took my money so I'll presume that they're becoming very soon as it said next day delivery left it a few days didn't arrive so i rung up they said someone was away On holiday he was dealing with it so that 1 took over from her but apparently she sent me an email asking my size as because you advertising an American we shall find very strange I finally did get brutal guy he was quite helpful but I was very disappointed to hear that they haven't got my size and I had to get a refund which took what a while to come through as well so basically I'm not very happy from miss as I was looking forward to getting them trainers
22 September 2022
Easy to use and great all round
14 September 2022
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