H2O Hot Tubs Reviews 

1,018
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 276 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and the exceptionally smooth delivery process, noting how professional, polite, and helpful the installation teams are when positioning heavy hot tubs in gardens. People consistently mention that team members go above and beyond to ensure everything is set up correctly and safely from the very beginning. Consumers also deeply appreciate the prompt communication, supportive sales assistance, and detailed guidance provided for effectively maintaining their new hot tubs. Reviewers note that the showroom experience and overall purchase journey are completely seamless, making the entire investment stress-free and enjoyable.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are consistently polite,... See more

Service

Reviewers mention positive feedback about service, noting that technicians are very punctual, efficient, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrivals and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting that representatives are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From beginning to end H20 Hot Tubs were 1st Class . From Molly & Katie helping us choose the best Tub for us, and answering any questions we threw at them they promptly got back to us. Delivery went s... See more

Company replied

Rated 5 out of 5 stars

Hayden, the service engineer from H20 is an asset to the company. Arrived on time, actually slightly early, has a friendly and helpful manner and a pleasant personality. He did a great job in ser... See more

Company replied

Rated 5 out of 5 stars

Had the tub installed today by Tony and Leighton who did an excellent job and explained everything to me about how to maintain the chemical balance etc. I’m looking forward to tomorrow when I can star... See more

Company replied

Rated 5 out of 5 stars

Hayden has just completed our first annual service on the hot tub. He was punctual, polite and efficient and has made the tub look like new again. Excellent service again from H2O and from Hayden in p... See more

Company replied


Company details

  1. Hot Tub Shop

Written by the company

One of the UK's best loved hot tub retailers, offering affordable hot tubs, delivered nationwide, starting from just £2999. Spread the cost with our competitive finance packages and have total peace of mind thanks to our comprehensive warranty. Browse our range of quality spas online or give us a call for a chat to discuss how we can give you the hot tub of your dreams. Over a decade of experience in the industry means we know hot tubs inside & out, and have carefully curated a beautiful collection of spas that have desirable features, powerful pumps and reliable control systems that are economical and built to last. We also have a showroom based in Nottingham, where you can come and view the products for yourself.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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4.9

All reviews

(1,018)

272 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant Service

Tony and Neal who delivered and installed the Hot Tub were superb. So professional and extremely polite. Clean and tidy workers. Highly efficient. Explained how the Tub works and how to clean . Every detail explained fully .

22 June 2026
Unprompted review
H2O Hot Tubs logo

Reply from H2O Hot Tubs

Thank you so much for the fantastic review, we really appreciate it!

Rated 5 out of 5 stars

Pure Bliss Hot Tub 100%

I have been wanting a compact Hot Tub for a while, we have had one for over 14 years but moved ti a smaller house. I searched many sites but after having dialogue with H2o i was impressed. From my direct order with Katie i have been kept informed throughout the process and even after payment i have had correspondence . On the day Tony & Neal delivered unwrapped and put the extra insulation in that i had ordered, they were great ambassadors for the company 100% team effort .

22 June 2026
Unprompted review
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Reply from H2O Hot Tubs

Thank you so much for the fantastic review, we really appreciate it!

Rated 5 out of 5 stars

Great experience from start to finish…

Great experience from start to finish including price!! Pauline in sales was exceptional and made things easy and Aron and George who delivered and installed our tub were amazing and great lads to deal with, taking time to explain and show how to control it plus use of chemicals. Really friendly also which helped and couldn’t have asked for more, both a real credit to the company👍👍👍

Overall this has been a fantastic experience and with competitive pricing I would highly recommend.

19 June 2026
Unprompted review
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Reply from H2O Hot Tubs

Thank you so much for the fantastic review, we really appreciate it!

Rated 5 out of 5 stars

Very happy customers

Firstly, a big thank you to Molly for her patience throughout. Our hot tub delivery has been anything but straight forward with access issues, however Molly remained patient and helpful throughout. Secondly, a massive thank you to the delivery guys Tony & Ty. They arrived promptly on the morning and got straight to work. They managed to navigate the difficult access brilliantly, as this was something I was quite worried about. Both guys professional, informative and respectful. They are a credit to the company. One very happy family!

16 June 2026
Unprompted review
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Reply from H2O Hot Tubs

Thank you so much for the fantastic review, we really appreciate it!

Rated 5 out of 5 stars

Tony and Neal - great install

Tony and Neal just installed my hot tub, great guys and great tub! Very happy with all processes from purchase to delivery and install. Thanks Maggie

12 June 2026
Unprompted review
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Reply from H2O Hot Tubs

Thank you so much for the fantastic review, we really appreciate it!

Rated 5 out of 5 stars

Hot tub replacement filters

h20 had the hot tub filters i required and could not source anywhere else online, so such a relief. Excellent price and swift delivery. Would recommend this company.

6 June 2026
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Reply from H2O Hot Tubs

Thank you so much for the fantastic review, we really appreciate it!

Rated 5 out of 5 stars

Great service and would highly…

Great service and would highly recommend. Aaron & Ty who installed the tub were very professional and knowledgeable

11 June 2026
Unprompted review
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Reply from H2O Hot Tubs

Thank you so much for the fantastic review, we really appreciate it!

Rated 5 out of 5 stars

Seamless and pleasant…

What a seamless and pleasant experience. From the initial contact, showroom visit, order process to the install by Tony (after the crane had landed the hot tub over the house!). It was all really easy with excellent communication and customer service.

10 June 2026
Unprompted review
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Reply from H2O Hot Tubs

Thank you so much for the fantastic review, we really appreciate it!

Rated 5 out of 5 stars

Dan was very friendly and knowledgeable…

Dan was very friendly and knowledgeable with regard to every aspect of the service. The hot tub looked like new after he had finished.

1 June 2026
Unprompted review
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Reply from H2O Hot Tubs

Thank you so much for the fantastic review, we really appreciate it!

Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish. Girls at the showroom very professional and knowledgeable, made picking the right hot tub easy for us! Delivery was efficient and excellent… the guys were professional, kept everywhere clean and tidy and gave us a real good run down on how to maintain and get the best out our hot tub, we was left with all guidance and literature… I would deffo recommend the instal and starter kit , makes life much easier …. Thanks guys !

4 June 2026
Unprompted review
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Reply from H2O Hot Tubs

Thank you so much for the fantastic review, we really appreciate it!

Rated 5 out of 5 stars

Purchase was easy and hassle free

Purchase was easy and hassle free. No pressure sales just genuine honest advise. Very small deposit was good as some companies need all the money up front. Install team (Aaron and George) were proffessional, polite and very knowledgeable. Cant coment on after sales yet but im confident it will be as good as pre sales. Would highly reccomend.

3 June 2026
Unprompted review
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Reply from H2O Hot Tubs

Thank you so much for the fantastic review, we really appreciate it!

Rated 5 out of 5 stars

Fantastic service from initial enquiry…

Fantastic service from initial enquiry with Molly and Katie so helpful and quick to respond to any questions. Tony and Ty arrived and set up the tub so efficiently - answered all my questions and couldn't have been friendlier. They've explained the after care and servicing options. I 100% recommend this company A***** service

2 June 2026
Unprompted review
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Reply from H2O Hot Tubs

Thank you so much for the fantastic review, we really appreciate it!

Rated 5 out of 5 stars

Fantastic!

Absolutely fantastic company with the nicest staff. Made everything easy from start to finish, Pauline, Molly and Katie were great with answering questions and sale. Pauline went above and beyond to help with sale and delivery before my daughters birthday.
Tony and George delivered and installed our azure hot tub and are two of the nicest guys! Super helpful explaining everything and George even had a dance with our littlen one 😹❤️. Can not recommend this company enough!

1 June 2026
Unprompted review
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Reply from H2O Hot Tubs

Thank you so much for the fantastic review, we really appreciate it!

Rated 5 out of 5 stars

The team at H20 Hot Tubs were amazing…

The team at H20 Hot Tubs were amazing from start to finish. Pauline & Katie in sales dealt with all the installation questions we had and managed to get us the Hot Tubs we wanted and installed really quickly.
Tony & Ty on delivery and installation were courteous and engaging and led us through all the operation & maintenance things we needed to know.
Highly recommend anyone looking for a Hot Tub to use H2O Hot Tubs.

29 May 2026
Unprompted review
H2O Hot Tubs logo

Reply from H2O Hot Tubs

Thank you so much for the fantastic review, we really appreciate it!

Rated 5 out of 5 stars

We just like to say thanks for a smooth…

We just like to say thanks for a smooth process & installation, the lads did a great job 👏🏻 thank you 🤩

Highly recommend h20 spa’s, great price, brilliant communication throughout and installed on the advised date by their installers.

What’s not to like 👍🏻 well done 👏🏻👏🏻👏🏻

28 May 2026
Unprompted review
H2O Hot Tubs logo

Reply from H2O Hot Tubs

Thank you so much for the fantastic review, we really appreciate it!

Rated 5 out of 5 stars

Tony and Ty were excellent

Tony and Ty were excellent. They were professional and worked hard.

28 May 2026
Unprompted review
H2O Hot Tubs logo

Reply from H2O Hot Tubs

Thanks Peter for your excellent review. We're so pleased Tony and Ty were professional and worked so hard. Thanks for choosing H2O Hot Tubs!

Rated 5 out of 5 stars

From ordering to installation

From ordering to installation, H2O were really helpful and provided great communication. Ty who installed our hot tub, went over and above.

27 May 2026
Unprompted review
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Reply from H2O Hot Tubs

Thanks Lauren for your fantastic review. We're delighted Ty went above and beyond during your installation. Thanks for choosing H2O Hot Tubs!

Rated 5 out of 5 stars

Excellent service

Excellent service from viewing to purchasing and installation
Tony and Ty great blokes professional explained everything about hot tub and chemicals.Thank you for my hot tub and I will be sorting out annual servicing shortly.

22 May 2026
Unprompted review
H2O Hot Tubs logo

Reply from H2O Hot Tubs

Thanks for your excellent review. We're so pleased Tony and Ty were professional and explained everything clearly. Thanks for choosing H2O Hot Tubs!

Rated 5 out of 5 stars

Service with a smile

I had Dan come and fit a new pump and service my hot tub, rang me to update me on his arrival, clean and efficient from the start. Very polite and friendly certainly a top fella. This company has been so helpful from the start of my hot tub experience, from sorting the transport to servicing and parts. I would recommend the company to anyone who has a spa, and have done. Keep up the good work guys

21 May 2026
Unprompted review
H2O Hot Tubs logo

Reply from H2O Hot Tubs

Thanks David for your wonderful review. We're delighted Dan was friendly, efficient and kept you updated throughout the service. Thanks for choosing H2O Hot Tubs!

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