Heritage Auctions Reviews 123

TrustScore 3.5 out of 5

3.7

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers are satisfied with the staff, describing them as knowledgeable, professional, and helpful, particularly in guiding them through the consignment process. Reviewers also frequently praise the customer service, highlighting its responsiveness, transparency, and the personalized care received. The quality of the products, especially the authenticity and variety of collectibles, is also a positive aspect for many. However, some people were dissatisfied with the service and pricing. Several customers reported issues with unexpected or hidden costs, particularly regarding buyer premiums and shipping fees, which they found to be excessive. There were also occasional complaints about communication breakdowns, unreceived bids, and a lack of support in resolving issues, leading to frustration and stress for a minority of users.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Product

People report ambiguous experiences with product. Many customers praise the wide selection of items,... See more

Service

Clients share ambiguous opinions on service. Many reviewers praise the professionalism, thorough... See more

Price

Consumers find price to be ambiguous. While some reviewers were pleased with the prices received for their... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the responsiveness,... See more

Based on these reviews

Rated 4 out of 5 stars

I've used Heritage for several years for cards and coins. Their recent increases in buyer premiums are a lot higher than most auction houses, but you know what you're bidding on is authentic.

Company replied

Rated 5 out of 5 stars

I recently consigned a bunch of items with Heritage. They are coming up for auction in January! I am really excited to see my results. My consignment director Nathan has gone out of his way to help me... See more

Rated 5 out of 5 stars

Heritage is a premier marketplace for coins and currency collectors. You will find seldom seen collectibles as well as many middle-of-the-road examples of rare coins. Their expert Sarah Miller... See more

Company replied

Rated 5 out of 5 stars

Jason at Heritage Auction have been a life saver! Communication was thorough and service at every interaction was reassuring. Almost as if I'm being looked after my concern with a degree of care onl... See more


Company details

  1. Auction house

Written by the company

Heritage Auctions is the largest collectibles auctioneer and third largest auction house in the world, as well as the largest auction house founded in the U.S. We are also the undisputed Internet leader in our field, with over 2 million online bidder-members from 195 countries. Auction house for fine art, rare coins, trading cards, sports and entertainment memorabilia, autographs, antique currency, watches and timepieces, comics and comic art, illustrations and so much more.


Contact info

3.7

Average

TrustScore 3.5 out of 5

123 reviews

5-star
4-star
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2-star
1-star

Replied to 81% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Provides comprehensive service to…

Provides comprehensive service to sellers at a very competitive rate. Sarah Miller attends to detail, communicates regularly, and her approach has led to outstandinng results. I highly recommend her and Heritage Auctions.

22 January 2026
Unprompted review
Rated 1 out of 5 stars

After +-10 emails

After +-10 emails. Am still waiting Final invoice/ answer my question. Item bought 8 Dec 2025 ! Today Invoices have 3 invoice, all different value/ invoice .Should I pay/ or cancel. I think? Grew too big? Won't last. Extra costs not showing Initial invoice? It's a ripoff. I stopped buying heritage , 2023 due to extra costs.Am learning , never to bid again. Heritage auction 😜

8 December 2025
Unprompted review
Rated 2 out of 5 stars

Risky business - a gamble with your personal data

Risky business - a gamble with your personal data
Please think before you register to bid with this auction house. They request the following highly sensitive data that as a whole, leaves you open to great personal risk: Name, birth year, photo of driver's license or passport, last 4 digits of your social security number, bank name, and more. They will say it is for their protection, but should there be a data breach you will be screwed. This is a serious overreach by Heritage Auctions and my husband (who is an attorney) and I refuse to provide our sensitive personal data in bulk to this company.

1/26/26: Thank you Heritage Auction for your thoughtful reply today. I am a registered member/buyer of many different auction houses and none of them have anywhere near this level of authentication to be able to bid, including very high end auctions. It's simply safer to shop elsewhere.

29 December 2025
Unprompted review
Heritage Auctions logo

Reply from Heritage Auctions

Thank you for your feedback. We understand that data privacy is an important concern. Like other major auction houses, Heritage Auctions uses enhanced verification measures for some new bidders as part of our security and compliance efforts. These requirements help protect all participants and the integrity of our auctions. We do not collect or use this information without your consent, and our Privacy Policy—detailing how information is handled and protected—can be found on our website.

Rated 5 out of 5 stars

Outstanding Service Oriented Business

I had an excellent experience consigning items with Heritage Auctions. I am not an active sports card and memorabilia trader, but I had a set of vintage baseball cards that have passed down in my family that we’d decided to value and sell. I found Heritage Auction in my research and uploaded a few photos to its website for an estimate. I was happy and frankly shocked when I got a phone call the next morning from Lee, a Vice President. From that super informative call I made the decision to sell my collection through Lee and Heritage - best decision I could have made. Personal service all the way from my questions about the consignment agreement, to fees, insurance, shipping, card grading and social media marketing Heritage provided. Beautiful presentation of items to be auctioned both online and in a bound catalog, and a fantastically easy website to track items I’ve consigned and also items I have bid on. And the results at auction which closed a few days ago was outstanding — many bidders for each of the lots and a result I’m pleased with. I can’t recommend Heritage Auctions and Lee Iskowitz enough!

20 December 2025
Unprompted review
Rated 5 out of 5 stars

Robert Fornesi

There was an issue with an item I bought at auction. Heritage assigned Robert Fornesi to assist with resolving the issue. Robert not only achieved a positive resolution but also kept me informed of progress at regular intervals, which I appreciated. He was focussed on ensuring that there was a satisfactory resolution of the issue rather than a quick fix. He was direct and showed good empathy, as well as being an expert in the relevant field (which was important in this instance). His communication, both written and oral, was always clear and pitched well.

16 December 2025
Unprompted review
Rated 5 out of 5 stars

When ready to consign...choose Heritage!

I recently consigned a bunch of items with Heritage. They are coming up for auction in January! I am really excited to see my results. My consignment director Nathan has gone out of his way to help me during the process. Every question I threw at him, he answered with a friendly quick response. When you are ready to sell your collectibles, consign with Heritage!

1 December 2025
Unprompted review
Rated 5 out of 5 stars

I have had business with all the major…

I have had business with all the major international auction houses, and I have had the best experience with Heritage. Their fees are more competitive, they provide superior customer service with deep expertise and their administrative services are best in class.

11 December 2025
Unprompted review
Rated 1 out of 5 stars

I’m very disappointed with the customer…

I’m very disappointed with the customer support at Heritage Auctions. I’ve been trying to get assistance regarding a bid that appeared on my account without any intentional action, and support has not responded at all.
While watching an auction on a mobile device, a bid was suddenly registered on a lot even though no confirmation window appeared and no deliberate bid was placed. Other bids on the platform normally show a clear confirmation step, so this inconsistency is concerning and suggests either an accidental interface trigger or a technical issue.
I contacted Heritage Auctions immediately to request that the unintended bid be voided, provided all details, and explained the situation clearly. Several days later, I still haven’t received any response.
For a company handling high-value items, the lack of acknowledgment or support is unacceptable. I hope this review finally prompts someone to address the issue.

4 December 2025
Unprompted review
Rated 1 out of 5 stars

Won items the auction claims we won by someone else

I can understand why this action company has such low star rating , as I have been going to all different types of auction for over 20 years and never had an experience where I won an item in an auction got the message I won it and is on my online account now that I won it but the did not put it on my invoice so I contacted them and the claim someone else won it in a bulk lot again I don't understand how someone else won it but everything I am see I saying I won it. Then they just did not put it on the invoice I guess hoping I would not notice no explanation of communication to let me know there was an error in bid or anything like that. So just beware just because you bid and win with the auction company apparently dose not mean anything.

4 December 2025
Unprompted review
Heritage Auctions logo

Reply from Heritage Auctions

Dear Mike,
Thank you for taking the time to share your feedback with us. We’re very sorry to hear about your recent experience and would appreciate the opportunity to learn more. Please feel free to reach out to us directly at crystalk@ha.com with any additional details you can provide. This will help us better understand what happened and work toward a resolution. Thank you.

Rated 5 out of 5 stars

Heritage Auctions is THE Gold Standard…

Heritage Auctions is THE Gold Standard when looking to buy rare comic books and one of a kind collectibles like original comic art. The staff is always friendly and professional.

If you ever need to consign any items, Consignment Director Nathan Howerton is ultra responsive, knowledgeable, and honest. Highly recommended!

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Great platform for coins, US, world, and ancient

Wide selection of items on auction, including coins. Knowledgeable summaries of coins, ability to see historical prices paid for same coin in similar condition. Excellent, high-resolution photographs of coins. Bidding platform is efficient and easy to navigate. Costs are explained upfront.

22 October 2025
Unprompted review
Rated 5 out of 5 stars

From that very first meeting...

From the first meeting we had with Sarah and SarahJane to Tuesday’s successful bid on the Winnie the Pooh drawings we have been thankful for the amazing attention given by them to all our needs. By immediately responding to emails and phone calls they helped us through those early days when we were nervous about the lack of an initial bid… through to when bidding began slowly, and before it entered those exciting final bids. At that very first meeting my wife and I were impressed by their warmth and honesty. It was evident that they both enjoyed what they're doing, and at no time did we feel pressured. All we felt was their genuine appreciation for what we had to consign. This made it a very easy decision to hand over our "treasures" to Heritage as we knew that they would be in good hands.

In addition to having Sarah and SarahJane on our team we felt confident that they were backed by an amazingly talented support group who took care of the scanning and designing, etc. that presented our consignment in the best possible way. I am sure too that there were many behind-the-scene workings that we were not even aware of.

6 November 2025
Unprompted review
Heritage Auctions logo

Reply from Heritage Auctions

Thank you for the wonderful review! We’re delighted you had such a positive experience with Sarah and SarahJane. We appreciate your trust in Heritage and are thrilled your Winnie the Pooh drawings found success!

Rated 4 out of 5 stars

I've used Heritage for several years…

I've used Heritage for several years for cards and coins. Their recent increases in buyer premiums are a lot higher than most auction houses, but you know what you're bidding on is authentic.

5 November 2025
Unprompted review
Heritage Auctions logo

Reply from Heritage Auctions

Thank you for the review! We appreciate your continued trust in Heritage over the years for your cards and coins. While we understand your concern about recent buyer premium changes, we’re glad you value our commitment to authenticity and transparency in every auction.

Rated 5 out of 5 stars

World Class Auctioner

Heritage is a premier marketplace for coins and currency collectors. You will find seldom seen collectibles as well as many middle-of-the-road examples of rare coins.

Their expert Sarah Miller did and excellent job placing my coins and currencies in just the right markets.

Heritage is and excellent company of the highest caliber, a world class marketplace.

3 November 2025
Unprompted review
Heritage Auctions logo

Reply from Heritage Auctions

Thank you for the review! We’re glad you had a great experience with Sarah Miller and that your coins and currency found the right markets. We appreciate your trust in Heritage and look forward to working with you again!

Rated 5 out of 5 stars

Heritage is #1!

Heritage is the #1 name for collectible auction houses and rightfully so! I started purchasing from Heritage almost 20 years ago and always had an easy time with the transactions. When I decided to start selling some of my comics around 5 years ago, I did some research with other companies but always knew I would ultimately select Heritage! Their experts are unparalleled. Their reach is global. Their name is synonymous with some of the largest comic and collectible sales in the industry. I trust them and am consistently happy with their work and realized prices! Thank you Heritage!

21 October 2025
Unprompted review
Heritage Auctions logo

Reply from Heritage Auctions

Thank you for sharing your experience! We’re grateful for your longtime trust and support over the years. It’s wonderful to hear you’ve had great experiences both buying and selling with us.

Rated 1 out of 5 stars

Terrible

Terrible. No communication, no help. Attempted to contact serval times regarding an appraisal for an item I submitted and no response. Just a bunch of daily emails trying to sell me stuff. Total waste of time.

21 October 2025
Unprompted review
Heritage Auctions logo

Reply from Heritage Auctions

Thank you for taking the time to leave your feedback. We apologize about your recent experience with us. Please reach out to us directly at crystalk@ha.com to get more details on your experience. We look forward to further discussion to resolve your experience.

Rated 5 out of 5 stars

Good experience with Sarah Miller

I work with Sarah Miller. She was very knowledgeable. She walked me through the entire process, and it played out just as she said it would. And the results I got were better than I had expected. Very happy.

2 October 2025
Unprompted review
Heritage Auctions logo

Reply from Heritage Auctions

Thank you for taking the time to share your experience!

Rated 5 out of 5 stars

Heritage Auctions is the best

It’s no surprise Heritage Auctions is the leader in the collectibles marketplace. Working with Robert Fornesi has been a great experience — he knows what it takes to sell collector comic books and made the whole process easy from day one. If you’re looking for the best in the business, reach out to Heritage.

5 October 2025
Unprompted review
Heritage Auctions logo

Reply from Heritage Auctions

Thank you for taking the time to leave a review. We appreciate your feedback and thank you for your support!

Rated 5 out of 5 stars

I have been a customer at Heritage for over 15 years

I have been a customer with Heritage for over 15 years and have worked closely with Xavier Chavez. Both Heritage and Xavier have been great to work with and I have been impressed by their customer service and the quality of their items. They are a fantastic auction house and would highly recommend them to anyone interested in purchasing or selling their collections.

2 October 2025
Unprompted review
Heritage Auctions logo

Reply from Heritage Auctions

Thank you for taking the time to leave a review. We appreciate your feedback and thank you for your support!

Rated 5 out of 5 stars

Robert Fornesi - Heritage Auctions

Robert Fornesi and Heritage Auctions provided me the single best customer service experience I have ever had. Once I was connected with Robert, the consignment process for my handful of worthwhile Comic Books played out quickly and efficiently. Robert explained the entire process from the beginning, and then as we moved forward he kept it simple and laid out each next step, one step at a time. The consignment process all happened just the way it’s explained on their website, with Robert making sure the process was smooth all the way through. Each checkpoint in the process was as easy or easier than the one before it. The single biggest effort I made in consigning my valuables was packaging them securely to mail them across the country. If you have items that you believe are worthy of consignment for auction, reach out to Heritage and get yourself connected. They will work initially to pair you with the right person, and from there it’s almost too easy! — Chris Buntyn of El Paso, Texas

23 September 2025
Unprompted review
Heritage Auctions logo

Reply from Heritage Auctions

Chris, thank you for sharing your experience! We’re thrilled Robert and our team made the consignment process easy and transparent. Your trust means a lot to us, and we’re honored to have earned your recommendation.

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