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Rated 3 out of 5 stars

Even experience from one of the so called top crypto trading bot platform. I would have expected a more whouahouu effect. Though they are not lying on their product, my experience as a trader, is that... See more

Company replied

Rated 2 out of 5 stars

Used haas last year but there was a 15 second delay between the API data from exchange data, so when trade signals started the trade order, most of the time I had to do manual trades and the bot was u... See more

Company replied

Rated 5 out of 5 stars

This is absolutely the best Platform to develop your bots. It's like IntelliJ for Java developers or PyCharm for Python developers. This is the only tool in the market allowing extensive and thorough... See more

Rated 5 out of 5 stars

Haas has been the premiere choice for crypto trading algo making for years! And in an industry where the average company goes out of business within 2 years, they have proven to be the real thing. Exc... See more

Company replied

Company details

  1. Software company
  2. Non-bank financial service

Written by the company

HaasBot is the #1 trusted crypto trading bot platform. Thousands of customers trust our crypto trading bots to handle their trades. Our bots automate your trades by using technical indicators, safeties, and insurances to help grow your crypto investments.


Contact info

You should know

4.1

Great

TrustScore 4 out of 5

38 reviews

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Rated 2 out of 5 stars

Versatile but buggy software, careless team

I've been working with Haasonline more than two years and for serious algo developers I recommend to stay away from it.

First, they are not honest. On the pricing page they say that with advanced license you can run unlimited number of bots but in reality it's only 30-40 bots. It's built on an outdated 32-bit architecture which is limited to 3GB of RAM, so if you run more bots, Haas server starts to crash, although it uses only 20-30% of your system resources. When asked how to fix this limit, they just upsell you to buy additional licenses.

Another problem is that it's quite buggy, especially with orders. For example, every time when you restart your server, open orders get stuck without any way to cancel it, so you have to reset the bot losing all the history of unrealized orders.

But the worst thing is the attitude of the team. In two years they haven't fixed many of the critical bugs. Support often ignore your tickets for weeks. It seems they don't care much about customer support.

After investing your time to build a serious algo framework and want to scale, you will find yourself stuck with buggy and limited system where the company just ignore your problems.

15 October 2022
Unprompted review
HaasOnline logo

Reply from HaasOnline

First we'd like to thank you for being a vocal part of our community for the past couple years. Thank you for also taking the time to point out a couple things we need to work on.

We'd like to state that we're sunsetting TradeServer 3.x in favor of our completely new TradeServer Cloud and TradeServer Enterprise versions. Having a small development team means that we aren't able to give our legacy products the attention they need, which includes bugs and performance issues.

It should also be noted for on-premise software that there are hardware, third-party software(s), connectivity, and other limiting factors that will impact the amount of active bots you can run. Even though we do not limit the amount of bots you can run.

Rated 5 out of 5 stars

Answered All My Stupid Question

The customer support team were very responsive and answered all my questions. They even signed into my server to diagnose the issue I was having.

20 September 2022
HaasOnline logo

Reply from HaasOnline

Thank you for sharing your experience! Glad our team could help resolve your issues.

Rated 5 out of 5 stars

Best trade bot provider

Best trade bot provider, hands down... harder to get started, but worht the learning curve. Decent exchange selection too, but waiting for defi integeration

23 May 2022
Unprompted review
HaasOnline logo

Reply from HaasOnline

Thank you for your feedback. We've passed on your feature request.

Rated 2 out of 5 stars

Used haas last year but there was a 15…

Used haas last year but there was a 15 second delay between the API data from exchange data, so when trade signals started the trade order, most of the time I had to do manual trades and the bot was useless. waited a year for the cloud trading platform but Haas prevented me from using any US exchanges due to the fact Haas had rated the all US exchanges a “zero star” rating. Haas rule stated you can’t use an exchange if it’s below a one star rating. So Cloud trading platform is useless also if you use a U.S. exchange.

15 April 2022
HaasOnline logo

Reply from HaasOnline

We're sorry you had a negative experience with TradeServer 3.x. Unfortunately, latency issues impacting third-party exchange APIs are often out of our control. However, our team is dedicated to mitigating and resolving any issues on our end that disrupt user trading in a timely manner.

TradeServer Cloud (at time of responding) is in public beta. This means that not all features and functions are available at this time. There are several options for US traders including; Crypto.com, Bittrex, and Binance US. A production version is slated for Q3 2022.

Please let us know what we can do to earn you back as a valued customer.

Rated 5 out of 5 stars

Very nice system

Very nice system. Easy to use. I'm already making good profits with the built in bots. I'm learning the visual language to create my own custom bots.

30 December 2021
HaasOnline logo

Reply from HaasOnline

We are happy to hear your HaasScript bots are working well. Thank you for your feedback!

Rated 5 out of 5 stars

Love the software!!

Love the software!!! It's easy to use to create a bot, especially the visual script, no coding experience is needed. and support team on discord are amazing answering every question thoroughly. Wanna send my love to the support team on discord especially Alex Tan. This website is the best-kept secret on the internet.

3 December 2021
Unprompted review
HaasOnline logo

Reply from HaasOnline

Thanks for your feedback!

Rated 5 out of 5 stars

The greatest customer experience I have ever received.

Jeroen was a tremendous help, especially as someone new to the whole crypto-bot-trading field. He explained everything entirely and clearly and never seemed frustrated with me due to my lack of experience. This team member is extremely valuable and I hope he is properly commended.

24 September 2021
Unprompted review
HaasOnline logo

Reply from HaasOnline

Thank you for your kind words! Our support team works hard to make sure issues are resolved.

Rated 5 out of 5 stars

HTS is a great application to use for…

HTS is a great application to use for crypto trading. The team are great and quick to respond to questions and requests. They also have a great discord channel for community support.
Overall, the application does exactly what it promises. There is a bit of a learning curve, but after that it's easy and intuitive to use.

Thanks for everything!

20 February 2021
Unprompted review
HaasOnline logo

Reply from HaasOnline

Hey David,

Thank you for leaving a review, we really appreciate your feedback.

Thanks,
HaasOnline

Rated 5 out of 5 stars

Highly recommend for crypto futures

Easy to backtest, tune and deploy trading bots. I started trading crypto futures using the HaasBots and haven't looked back. HaasScript makes it incredibly easy to write your own bot compared to python.

31 January 2021
Unprompted review
HaasOnline logo

Reply from HaasOnline

Hey Shreyas,

Thank you very much for taking the time to leave your feedback. We're happy to hear that you're taking advantage of HaasScript powered crypto trading bots.

Thanks,
HaasOnline

Rated 2 out of 5 stars

I tried Haasbot in 2018 back when I was…

I tried Haasbot in 2018 back when I was noob at trading. You read on the internet that bots are good for noobs...but not with haasbot. It is as another guy said a bot for pro's. If you cant make money without it you wont with the bot's help. It is that simple.

Support was horrible back in February 2018 before they re-branded to what they look like today. The rebrand came a few months after I quit. And they claimed a lot of things I saw that were untrue. Back in Q1 2018 the forum was DEAD and no support to get really as a newbie. The support people had left the project/stopped logging on I remember. "we dont know where he is" and no new posts for weeks...

So I was dying when I saw the rebranding and marketing claims later.

The bot works if you are pro, expensive, dont ask for support, but the bot worked if you could figure out how.

9 May 2020
Unprompted review
HaasOnline logo

Reply from HaasOnline

Hey Anders,

Thanks for taking the time to leave a review.

Sounds like you're leaving a review of your prior experience from 2 years ago. Around that time we experienced rapid growth and have made tremendous strides as a company since then. We hope to see you return as a customer with our upcoming release of our Cloud product.

It also looks like you've been reviewing a couple other platforms as well, we hope you find one that matches your skill level and you're comfortable with!

Thanks,
HaasOnline

Rated 3 out of 5 stars

Platform exclusively for experienced traders

As a former pro trader, I really liked this product. However, I must confess this is no ordinary product. It has a wide range of possibilities but can only be use by someone with long experience in trading. If that is the case, then this is a Rolls to play with.
Ergonomy: once again if you know what your are looking for, then that is ok, you will find all what can be expected from such a tool.
Connectivity: this is by far one of the most well connected trading tool to crypto exchanges
Functionnalities: here again, as a pro trader they are providing a fantastic toolbox. But unlike what they claim, having a fantastic toolbox will not help me design a winning strategy.
Pricing: this is quite expensive as 1st entry price is over 100$ per month with limited functionnalities. This clearly show that they are addressing a particular nich market.
Overall: excellent tool for a professional trader, not so much helpful to manage money for ordinary people. That is why I had mixed feelings about this product.

26 April 2020
Unprompted review
HaasOnline logo

Reply from HaasOnline

Hey Independent Trader,

Thank you for taking the time to leave your feedback.

We're always improving our products and will take into account your review. It appears like you've been reviewing several other platforms as well, we hope you find one for your skill level that you're comfortable with!

Thanks,
HaasOnline

Rated 3 out of 5 stars

Interesting architecture project, not so much customer focused

Even experience from one of the so called top crypto trading bot platform. I would have expected a more whouahouu effect. Though they are not lying on their product, my experience as a trader, is that they offer a good architecture to trade, but do not really provide strategies to earn money. I think in the end, customers are looking for such product and not all clients are experienced traders able to design a strategy.

19 March 2020
Unprompted review
HaasOnline logo

Reply from HaasOnline

Hey Laetitia,

Thanks for taking the time to leave feedback.

It looks like you've been reviewing several other platforms as well, we hope you find one for your skill level that you're comfortable with!

Thanks,
HaasOnline

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