Greeted when entered and asked if she could help, which she did. Then gave me time to browse as it was my first time there. She offered me to ask for help if I needed. Very professional, knowledgeab... See more
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Review summary
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Reviews shaping this summary
The same day service from Habitat Pet Supplies is amazing! I’ve used it numerous times now but recently as my dog was recovering from surgery I needed supplies quickly and each time I ordered the deli... See more
We had a misunderstanding, (was my fault) and yet they went out of their way to assist me. Sorry guys, and thanks heaps. I'll definitely begin doing regular business with you. The freeze dry chicke... See more
Always great service. If there's a problem that's not even their fault, they're always pro-active and helpful. Prices are good and sales throughout the year so always able to balance the pet budget... See more
Company details
About Habitat - Home To Pet Supplies
Written by the company
About us
We're Habitat, Australia's newest leading name in pet supplies.
Established in 2012, we're based in Melbourne, with stores in Altona North, Burwood and Chirnside Park - but wherever in Australia you and your pet live, you can shop with us online!
Why choose Habitat? Simple...
Written by the company
- No-nonsense flat rate shipping
- Wherever you live, whatever you order, we'll send it to your door for a convenient, flat rate cost.
- So many ways to pay
- Pets hate waiting. We know how they feel. We offer Afterpay and Zip as payment options, so you can get your paws on your order sooner rather than later.
- Free Click and Collect
- So you're a local? Great! Shop online, use our Click and Collect option, and you can come and collect your order from either of our stores as soon as it's ready (and meet the Habitat team while you're in! We're a really nice bunch of humans, if we don't say so ourselves...)
Only the best
Because we get what it's like to love your pet
At Habitat, we stock only the best brands - the kind of products we trust with our own pets. Like our CEO, Hugo. Here he is, outside our Chirnside Park store!
Contact info
4.7
Excellent
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 9% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Professional
There was a very quick response to my purchase for which I was very appreciative.
5 February 2026
Amazing shop/people
Thank you for sending my
Delivery they are so well played and my rabbit loves this place this a place l get her flea treatment and treats thank you so much
15 February 2026
Unprompted review
Love the new store in Brunswick east ……
Love the new store in Brunswick east … don’t have to get delivery now can click & collect it’s so good 😊
31 January 2026
An easy site to navigate and found what…
An easy site to navigate and found what I wanted to buy very easily. The variety of the particular brand I was looking for was very good and the Habitat prices are the best I have found. All in all a satisfying experience. Delivery was super quick which the four woofers were happy about as their favourite treats were in the box. Tail wags all round
2 January 2026
Always a pleasure to deal with this seller.
Always a pleasure to deal with this seller. Great range of products at competitive prices. Love the specials! Easy to order, fast shipping.
27 January 2026
It was fast but however one of my items…
It was fast but however one of my items arrived with a damaged packaging.
2 February 2026
Unprompted review
Great business to deal with.
The website was easy to use with competitive prices. Great communication from seller. Item arrived quickly.
26 January 2026
We had a misunderstanding
We had a misunderstanding, (was my fault) and yet they went out of their way to assist me.
Sorry guys, and thanks heaps.
I'll definitely begin doing regular business with you.
The freeze dry chicken i bought had all the requirements for my Maine coon, and she loves them like you wouldn't believe. Just hearing me opening the packet drives her nuts...😆
3 February 2026
Unprompted review
No email .... No order!
It's very simple and I've said it before: Why on earth do I have to show my email for Click & Collect?
I have my Driver's License with a Photograph which proves who I am. I have the Card I used to pay for the order but, Nope .... that's not good enough. I have to have the email.
It makes me wonder how many 75 year olds are going to fake a drivers license to get a $50 box of dog biscuits????
27 December 2025
Good sale prices
Good sale prices, easy smooth online transactions and pick up. Recommended
26 December 2025
YUCK!
Bought a 100x bulk pack of pig ears and thought I was giving my dog a healthy alternative for treats. After giving him 1 a day for the last 3 weeks I noticed something wriggling around inside one of the ears. It was a maggot. Searching through the remainder of the box I've found 100s of them scattered through out. YUCK!! I've since done my best to clean every single ear and repacked them and tossed away the really bad ones. I will not be buying anymore pig ears from this supplier what a terrible experience.
4 February 2026
Unprompted review
First time Customer
First time Customer. Super happy with the level of service and speed of transaction. Great value for money and my order was processed and shipped quickly. High quality products which my 2 dogs really love. Will defiantly shop with Habitat again.
22 December 2025
Wonderful range and smooth service!
15 December 2025
Lifewise Biotic joint lamb biscuits do…
Lifewise Biotic joint lamb biscuits do the trick. Very happy!
29 December 2025
Fast easy transaction Super fast delivery Very well packaged
Fast easy transaction Super
10 January 2026
Unprompted review
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