Greeted when entered and asked if she could help, which she did. Then gave me time to browse as it was my first time there. She offered me to ask for help if I needed. Very professional, knowledgeab... See more
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Review summary
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Reviews shaping this summary
The same day service from Habitat Pet Supplies is amazing! I’ve used it numerous times now but recently as my dog was recovering from surgery I needed supplies quickly and each time I ordered the deli... See more
Very wholesome products. We are still making our way through the different flavours. Its nice to see a good quality product, although I'd like to know about whether they use ethical sourcing.
We had a misunderstanding, (was my fault) and yet they went out of their way to assist me. Sorry guys, and thanks heaps. I'll definitely begin doing regular business with you. The freeze dry chicke... See more
Company details
About Habitat - Home To Pet Supplies
Written by the company
About us
We're Habitat, Australia's newest leading name in pet supplies.
Established in 2012, we're based in Melbourne, with stores in Altona North, Burwood and Chirnside Park - but wherever in Australia you and your pet live, you can shop with us online!
Why choose Habitat? Simple...
Written by the company
- No-nonsense flat rate shipping
- Wherever you live, whatever you order, we'll send it to your door for a convenient, flat rate cost.
- So many ways to pay
- Pets hate waiting. We know how they feel. We offer Afterpay and Zip as payment options, so you can get your paws on your order sooner rather than later.
- Free Click and Collect
- So you're a local? Great! Shop online, use our Click and Collect option, and you can come and collect your order from either of our stores as soon as it's ready (and meet the Habitat team while you're in! We're a really nice bunch of humans, if we don't say so ourselves...)
Only the best
Because we get what it's like to love your pet
At Habitat, we stock only the best brands - the kind of products we trust with our own pets. Like our CEO, Hugo. Here he is, outside our Chirnside Park store!
Contact info
4.7
Excellent
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 9% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service responding…
Excellent customer service responding with a replacement when the item didn’t turn up
22 March 2026
Thanks Habitat, all fine.
Cat food arrived a little late due to a large amount of orders at Habitat, however was kept informed and the food arrived well with excellent packaging. Thank you..
1 January 2026
Unprompted review
The staff at Caulfield habitat are amazing.
The staff at Caulfield habitat are always so friendly and helpful, The range of products is fabulous as well.
It’s my only pet store I visit now.
My puppa also loves the farmers mate range they stock.
So whether it’s for weekly supplies, or a special occasion, they have what I want with lots of choices for food, pet supplies and toys.
Highly recommend this store 100 % and the habitat chain in general.
25 March 2026
Unprompted review
Our little puppy Layla thanks you for…
Our little puppy Layla thanks you for quickly sending her favourite treats as they are no longer available locally She especially loves the Black Dog round beef tendons and she will soon be requesting I order more Thankyou
25 March 2026
Unprompted review
Excellent service
19 March 2026
Purchase from Habitat Pet Supplies
Very happy with my purchase from Habitat Pet Supplies. Great value and excellent service. Communication was outstanding and shipping was fast. I would happily recommend them to family and friends.
19 March 2026
Wide variety of toys
Wide variety of toys, rapid deluvery and great prices. The furry overlords in my house were pleased with their new playthings!
2 April 2026
Unprompted review
Products as described
Products as described
On time
Good quality for the 2 harness we bought for our dogs
Good prices.
Happy customer so far!
17 March 2026
Product and service is great
Product is great (always get)
Price point is great (compared)
Service is great (usually in store, this order was 2 hour deliver)
2 hour deliver was great (it came in about 45 mins)
I had a manufacturing issue with one of the items, and the area manager came the next day to swap it out.
12 February 2026
Staff are super-helpful
They always have my dog's food in stock, or can get it for him within 24 hours. Any problems, they'll work with us to solve it. We love Habitat Altona!
25 February 2026
I really like the range of products…
I really like the range of products habitats have. Lots of raw friendly food for cats.
9 February 2026
First class company
Fantastic to deal with. Placed special order for me to get quantity required. Speedy delivery.
9 February 2026
Thanks Habitat Pets
Shopping online can have their challengers, purchasing with Habitat Pets you can do that with confidence. Love the sales the variety they offer. Delivery is great.
8 March 2026
My Mistake NOT Habitat's
I have changed my review of Habitat from 1 to 5 stars. I made a mistake. And I am sorry. I was expecting delivery of a special pair of nail clippers from an order that I placed on the 28th of February. At the time, I was a sleep deprived owner of an 8 week old pup. I didn't realize that I had chosen "Click & Collect" vs delivery. Karen Habitat was patient and kind enough to express post the nail clippers to me last Friday. They arrived today.
28 February 2026
Reply from Habitat - Home To Pet Supplies
Hi Lana, We are sorry to hear that you had to rush your pup to the vet.
I have just checked your order and can definitely confirm you had selected Click and Collect for your order.
If you check your email with the confirmation of order, it will also state that was selected as the option.
Quick service and delivery with…
Quick service and delivery with appropriate shipping updates.
4 March 2026
Fast delivery
10 February 2026
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