While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Hacked.com does what they say they can do! Greg was a total professional, he was efficient and empathetic. I am impressed and 100% pleased with the outcome.

Rated 5 out of 5 stars

From nowhere I found myself suddenly locked out of my FB account. Despite using some of the online "tools" FB provides to assist, NOTHING was working. There is no customer service number to call for p... See more

Rated 5 out of 5 stars

Aaron guided us through the steps to recover my mom's Facebook account after it had gotten hacked. The hacker used her business ad account to run $2k of fake ads. On our initial call we made no progre... See more

Rated 5 out of 5 stars

A co-worker set up a meeting with Aaron and asked me to be there to help, I’m there It tech. I had doubts at first but Aaron was very helpful and kept trying different things with us until one finally... See more

Company replied

Company details

  1. Security service

Written by the company

Hacked.com helps people recover hacked accounts, fight blackmail and remove harmful online content. We secure your digital life.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

511 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 Stars For Greg at Hacked.com

I wanted to say a massive thank you to Greg Franklin at Hacked.com for helping me sort out the nightmare I had with my hacked Facebook personal and business accounts.

Greg is absolutely amazing and fantastic at what he does - a total lifesaver!

The whole situation had me stressed out for sometime, but his expertise made all the difference and he had some great ideas to help me gain access to my accounts.

I can't thank you enough Greg for your support throughout this ordeal. I'm one massive fan of hacked.com. What you are doing is just fantastic - Highly recommended and 5 stars!!!

14 March 2024
Unprompted review
Rated 5 out of 5 stars

I highly recommend hacked.com to anyone…

I highly recommend hacked.com to anyone having problems with Facebook. My account was hacked and completely taken over by the hacker. They were posting fake sales and attempting to collect deposits from all my friends. I tried working with Facebook/Meta support but they were absolutely no help. I scheduled a session with Greg Franklin with hacked.com and within a couple days I had complete control of my account again. Prices are reasonable and service is excellent.

7 March 2024
Unprompted review
Rated 5 out of 5 stars

Jessica is amazing

Jessica is amazing! I was freaking out and was so emotional as all of my deceased sisters photos were on my Facebook account. Jessica was friendly, stayed calmed lol and explained every single step we did. She let me cry a little and reminded me that she was gonna do everything she could to help me. I am so thankful for her and for this company. She’s such a good person, and wouldn’t accept a tip I wanted to give her either. Love you guys and thank you so much!

13 March 2024
Unprompted review
Rated 5 out of 5 stars

My wife's Facebook was hacked

My wife's Facebook was hacked. The hackers changed emails, phone numbers and blocked me as a friend. We had friends report the page; then the page was either deleted by hacker or Facebook blocked it. We then submitted all the stuff and jumped all the hoops but heard nothing from Facebook for about a week. We then decided to set up a 69-dollar appointment with Hacker.com (Jessica) which turned out to be a great idea. Jessica helped submit the correct forms with Facebook and the state of North Carolina. Jessica was respectful and knew exactly what to do. Thanks Jessica (hacker.com).

9 March 2024
Unprompted review
Rated 5 out of 5 stars

Best possible experience!

My FB got hacked, and I’d tried navigating the confusing maze of securing my account on my own. I was feeling really hopeless, and then I came across hacked.com. I was able to schedule a 50-minute call for the next day. Christian was fantastic! He was so reassuring, and we were able to make more progress in 20 minutes than I had in 2 hours the night before. He spent the rest of the call making sure that my other accounts (Instagram, email, X, etc.) were as secure as possible. Once FB approved my ID submission 24 hours later, I was able to schedule a same-day 25-minute call to finish the process. Christian made sure all my questions were answered before we wrapped up the call. I'd 100% recommend Christian and the Hacked.com team to anyone looking for this type of help!

8 March 2024
Unprompted review
Rated 5 out of 5 stars

Fixed in literally 2 minutes

I thought my Facebook was hacked because I wasn't getting any texts sent to my phone. I have 2 factor identification, so I was unable to get back into my facebook. Ends up that it was a facebook glitch. No hacker. Just facebook malfunctioning. Aaron literally fixed my problem in 2 minutes flat. Then, he spent the rest of the time securing my accounts on both Facebook and Instagram. After my accounts were all secure, he was kind enough to suggest a few helpful tips for a friend who can't log into Facebook on her computer, (who is now going to finish her conversation with him by setting up a 20-minute call.) His demeanor is easy, he is kind and smart, and my accounts are back up and running! Thank you, Aaron! Recommend highly!

6 March 2024
Unprompted review
Rated 5 out of 5 stars

Christian was the best!!

Christian was the best!!! He helped us get our business FB page back!! This company is the real deal. They care about their customers and walk you through everything. They make sure you understand everything before you leave the Zoom call. I would give them more stars if I could!!!!

4 March 2024
Unprompted review
Rated 5 out of 5 stars

I got all of my precious memories back!

While on vacation out of the country, my Facebook was hacked, the hacker attempted to extort me, and he attempted to sell bogus items on my page. He changed all of my login information and I was unable to regain access myself. After some research, I made a 50 minute appointment with Christian. I found him to be very calming, straightforward and trustworthy. After the first session, Christian had the hacker kicked out, new login credentials established and my ID verification sent to Facebook. He said their response would take @ 48 hours and it did almost exactly. I was able to book another 25 minute session with Christian so he could walk me through getting back into my account as well as cleaning out all the damage the hacker had done. Finally, Christian walked me through ways to keep all of my accounts safe from hackers. I HIGHLY recommend hacked.com! A+++++

4 March 2024
Unprompted review
Rated 5 out of 5 stars

Just when we thought there was no hope

Just when we thought there was no hope, Christian stepped in and saved us! Our instagram account was hacked, and Christian was so calm and he easily walked us thru the different mazes to get it back. Thank you Christian, you are the best! Trish and Taylor

4 March 2024
Unprompted review
Rated 5 out of 5 stars

Excellent, Effective, Quick Service

I woke up one morning and discovered my Facebook account had been hacked and taken over. I had no access to my account and Facebook didn't recognize my email or phone. I tried for a day to recover my account using Facebook's help center, but it just took me around in circles. Finally, I found an excellent review of Hacked.com online and decided to take a chance on them. I'm so glad I did! I worked with Aaron, who was very knowledgeable, efficient, thorough and patient. Within one 50 minute session, he had the hacker removed from my account and stepped me through submitting my ID to Facebook which was required to restore me access to my account. In an additional 25 minute session he made sure I could login again and that my account was better protected and secure. I highly recommend this service and consider it money very well spent.

1 March 2024
Unprompted review
Rated 5 out of 5 stars

Time and Money Well Spent

My FB account was hacked and the email and phone number were changed. I could not regain access on my own. I scheduled a 50 minute session. Greg was patient and taught me alot. Although we did not regain access during the session, Greg provided instruction and email guidance that I applied to regain access a couple of days later. I then scheduled a 25 minute session to ensure I had secured the account properly. In all, worth the $100 investment. Highly recommend!

27 February 2024
Unprompted review
Rated 5 out of 5 stars

Peace of mind

Absolutely elated that my hacker was deleted, I am now super protected. I got my account back. Aaron’s support and professionalism is greatly appreciated.

26 February 2024
Unprompted review
Rated 5 out of 5 stars

Facebook Hack

Unfortunately I needed their services; fortunately Aaron at Hacked.com was able to get me back access to my Facebook account from a hacker in under an hour. He was extremely helpful in walking me through what he was doing and in helping me better secure my account moving forward.

25 February 2024
Unprompted review
Rated 5 out of 5 stars

I got hacked out of my Facebook account…

I got hacked out of my Facebook account for nearly 3 months, I discovered Hacked.com through an online Facebook article, the experts are fantastic and know exactly what they are doing, they are very helpful and trustworthy I highly recommend anybody and everybody using them if you ever get hacked

24 February 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Second time I used Hacked.com. Absolutely fantastic. The first time Greg helped me get my Facebook account back. I am 75 and live on Facebook and I belong to lots of groups. This time Christian helped me. I had more problems with Facebook and other issues. He fixed everything. Very helpful and patient!

23 February 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look