Häfele advertises its products with guarantees of 10–12 years, which gave us confidence that we were investing in a durable, high-quality product. Unfortunately, the pull-out mechanism we purch... See more
Company replied
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Always fail on delivery. Great products but there is always drama with the delivery if it turns up at all. Dont bother with the next day especially the pre noon. If planning a job plan way ahead and I... See more
Company replied
their products have always been amazing and our company has used them for years. We had a problem this week and one customer service person was unhelpful but another stepped in and replaced the item s... See more
Our experience is nothing short of exceptional from Hafele, both in terms of the initial purchase experience of white goods and, even more importantly, after sales and support. Through no fault of Ha... See more
Company replied
Company details
Information provided by various external sources
Häfele is an internationally trusted name supplying furniture fittings, ironmongery and hardware to the trade. We are recognised for our quality of product and expertise in the industry. We have over 25,000 specialist products from hinges, handles ...
Contact info
Brownsover Road, CV21 1HL, Rugby, United Kingdom
- hafele.co.uk
2.4
Poor
52 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Disgusting delivery charges on the…
Disgusting delivery charges on the smallest of items.
Lying about delivery times. You pay for next day and very rarely get it ..
£8.95 delivery on tiny items that weigh what..
3-4 ounces??
Use other companies..
18 May 2021
Unprompted review
Terrible bins
I bought Hafele bins on the recommendation of my kitchen joiner. Then I tried to find bin bags to fit. Because the bins are short but wide it has proved impossible unless I want to put a 60cm tall bag into a 30 cm tall bin. I know you need extra but not double the height. I am no eco warrior but I have more concern for the environment to waste that much plastic on every kitchen bin load. I tried to talk to the customer service department but they were not interested. The said consumables were not their problem... they are mine though since I cant find a bin bag to fit. Having to return the bins and not at all impressed with the service.
1 March 2021
Unprompted review
What a crowd!
Don't bother talking to them if you are a small business. You will be frowned upon and discouraged by ridiculous delivery charges (£100 on goods worth £230). The one courtesy you can expect is being asked if you really wish to spend money with them.
18 January 2021
Unprompted review
Poor senior customer services & management-
Poor senior management- from customer services manager and then MD. Fobbed off and then ignored. I ordered a door system. £850. The wrong system was boxed by thier supplier. This error was not accepted by them for 2 weeks by such time i had lost 3 days of project, and incurred £450 in carpentry costs. They would not make compensation, or their MD return my calls calls. Outstanding debt awaits settlement by them.
18 December 2020
Unprompted review
Absolutely shocking customer service
Absolutely shocking customer service. Waiting nearly a month for someone to get back to me with a price and availability. I will never attempt to purchase from them again.
26 October 2020
Unprompted review
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