Guess what?! 2 years down the line they still haven’t sent my order. They’re refusing to give me a refund - different excuse every time. They also keep saying they’ll look into sending me my orde... See more
Company replied
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See what reviewers are saying
Order finally received. Shoes were a completely different colour towhat I had ordered and the quality was far below one would ordinarily expect. Requested how I could return for a full refund. I've... See more
Company replied
This company need to fix their customer service and unfounded claims before hiring influencers to endorse them. I bought the foundation online. I’m using a U.K. credit card but they charged the amount... See more
Company replied
Hi, I live in Texas and I ordered the foundation it took a month but I think because it was standard delivery. Anyway, I was really excited to get it and once I tried it I fell in love. The texture th... See more
Company replied
2.1
Poor
63 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 13% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Items delivered as fast as possible
Items delivered as fast as possible. Thanks Hailey-beauty
9 April 2021
Unprompted review
Reply from Hailey Beauty
Hello, thank you for the nice words. Would you be willing to contact me directly so we can further discuss your experience? At the very least, I'd like to see what we can possibly improve on in the future to better earn your business. I look forward to hearing from you.
SCAM — I had to file a dispute
If you are debating on purchasing from them, please do not. I was going to order their foundation, and had entered it in my cart. A pop-up for another product they sell came on screen and I clicked it to see what was inside of the kit. I did not realize that by clicking it, it would add it to my cart, AND charge me for it. Around 5-10 minutes after I had made the accidental purchase, I emailed the support team that they provided at the bottom of each email. I had let them know I wanted to cancel my entire order. It is about 2 weeks later, and I have still not got a response. I have had to contact my bank to get my money back because their support team did not respond. I got refunded, however, today I received an email from HaileyBeauty that my order (that I cancelled) was shipping. After trying to figure out where this order was located, I found out that HaileyBeauty uses a shipping method called Yun Track — which also has negative reviews, and ships internationally from China. I hope that this review helps you make your decision about purchasing from this website.
4 January 2021
Unprompted review
Reply from Hailey Beauty
Thank you for taking the time to leave us this review for us here. We always aim for 100% customer satisfaction. We would like to learn more about your experience to regain your future business. Please contact me at your earliest convenience so that we can discuss this further.
It is so nice to see the new products…
It is so nice to see the new products and the company expanding! Can’t wait to try out more products!!
27 November 2020
Unprompted review
Reply from Hailey Beauty
Hi there, thank you so much for sharing your positive feedback about us here. Please don't hesitate to reach out if there's anything additional we can do for you, and have a great day!
AVOID AT ALL COST Ordered this foundation on 10th April…
Ordered this foundation on 10th April 2020, and as of today 24th nov 2020 STILL NOT RECEIVED this foundation, yet they took the money out my account 2 days after placing the order. This ‘company’ are nothing but scammers, take your money and supply NOTHING in return, you can find more similar reviews on the other ‘Hailey Beauty’ account on trustpilot all saying the same, take your money and supply nothing for it!! Absolute joke this company and would avoid at all costs. Have emailed them numerous times and never get a reply nor a refund for goods I have never received!!!
24 November 2020
Unprompted review
Reply from Hailey Beauty
Hello, thank you for sharing your review for us here. I would appreciate the opportunity to learn the details about your experience. Please contact me at your convenience so that I can be of further assistance.
Worth it
Hi, I live in Texas and I ordered the foundation it took a month but I think because it was standard delivery. Anyway, I was really excited to get it and once I tried it I fell in love. The texture the smell and of course the magic of it taking you skin color. I always struggled to get the right foundation especially I'm not that into make-up. This one though, it's great for me it's light and natural.
22 November 2020
Unprompted review
Reply from Hailey Beauty
Hi, we are very happy to have provided you with such a positive experience ! We hope you continue to choose Hailey Beauty products ! Take care.
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