I can't believe how fraudulent this company actually is. After my first comment, they immediately responded on Trust Pilot saying a refund had been issued. And sent me an email reply saying the same... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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See what reviewers are saying
My order #10191220 was showing awaiting fulfilment forever, but patience reigns supreme. I did contact them a few times to ask for updates, but I never got a response, then suddenly I got a shipping c... See more
Company replied
Save yourself a headache and don't waste your money! You will never see your refund. It's been a long time since I've been trying to get mine. It's always empty promises from Sophia (at online complai... See more
Company replied
I gave a second chance to this company as their customer service told me they’ve improved logistics. That’s not true, I placed an order the end of July and still waiting for it (today is 10 Septe... See more
Company replied
Company details
Written by the company
The testimonials, statements, and opinions presented are applicable to the individuals depicted. Results will vary and may not be representative Of the experience Of Others. The testimonials are voluntarily provided and are not paid. nor were they provided with free products, services, or any benefits in exchange for said statements. The testimonials are representative of customers' experience but the exact results and experience will be unique and to each of them.
Contact info
United States
- info@hairmayraki.com
- hairmayraki.com
Breach of guidelines
It took 8 weeks before my product…
It took 8 weeks before my product arrived - I messaged customer service and they took ages to respond - they could not confirm when I would get items. I requested a refund but was told I would have to pay for that! The product itself leaves hair feeling stiff and rubs off onto pillow case. Do not buy from this company!
Response to Mike at Mayraki
Order 10184488
I have already emailed you 5/6 times, the last email was sent last Saturday requesting for refund. Since then I have used the product and it leaves hair stiff, leaves dye on pillow and this morning my scalp feels irritated (I did a test before use). Please issue a refund as I raised concerns to you after 2/3 weeks of not receiving the product - your website states products will be received by then, I received after 8 weeks and I informed you then that it was too late and to issue a refund. I look forward to receiving refund. Thank you
7 April 2026
Unprompted review
Reply from Mayraki
Hi d hernandez,
Thank you for sharing your experience, and we’re truly sorry to hear about the delays and the frustration this has caused you.
We’d really like to look into this matter more closely and make things right for you. Could you please provide us with your Order ID so we can review your case in detail? Once we have this information, we’ll investigate the shipping delay, your refund request, and your feedback about the product, and provide you with the most appropriate solution as soon as possible.
We appreciate your patience and the opportunity to resolve this for you.
Kind regards,
Mike
MAyraki Support team
Company sent product but unusable as it…
Company sent product but unusable as it is labelled “dark 10” and given I am strawberry blond this is definitely not the colour I ordered. I have emailed three times over a three week period to return it unopened but no response.
29 March 2026
Unprompted review
Reply from Mayraki
Hi Catherine,
Thank you for bringing this to our attention, and we’re truly sorry for the frustration caused by both the incorrect product and the delay in our response.
This is certainly not the experience we want for our customers. We’ve located your order (#10185098), and our team will be reaching out to you immediately to make this right. We will arrange a replacement with the correct product as soon as possible.
We sincerely apologize again for the inconvenience and the lack of timely communication. We appreciate your patience and the opportunity to resolve this for you.
Sincerely,
Mike
Mayraki Support team
Ordered product, still haven't received it a month later
Ordered product on 14 Feb 2026.
Have not received product as of 27 Mar 2026.
Customer service number on website doesn't work.
No online chat with customer service.
Just fill out a form on the site. No response. No contact person on site.
This is a terrible customer service experience already and I haven't yet received the product.
27 March 2026
Unprompted review
Reply from Mayraki
Hi Alfred,
We’re really sorry to hear about your experience and understand how frustrating it must have been not being able to get timely updates on your order. That’s certainly not the kind of service we aim to provide.
We’re glad to confirm that your order has now been successfully delivered on March 27, 2026. You can view the delivery details using your tracking number IW635102386GB
https://www.royalmail.com/track-your-item#/tracking-results/IW635102386GB
That said, we sincerely apologize for the delay and the difficulty you encountered when trying to reach us. Your feedback is very important, and we’re actively working on improving our customer support channels to make sure this doesn’t happen again.
If there’s anything else you need or if you have any concerns about your order, please don’t hesitate to reach out we’re here to help.
Thank you for your patience and understanding.
Sincerely,
Mike
Maryaki Support team
4 MONTHS WITHOU RECEIVING MY PRODUCT
My first order of a Mayraki branded product happened in 18 JUNE 2025. In the same day the order status surprisingly fast change to “shipped”. I received the purchase short after with no problem then. Then in august and september 2025 received some normal afteremails asking for feedbacks and re-order if I had ran out of my product and so on..So far everything was just normal.
Then in 21 NOVEMBER 2025, I did my second order, when closing to run out of the product. Just like in the first order, the status changed to “shipped” in the same day. THEN THE NIGHTMARE STARTED.
On 28 NOVEMBER 2025 got an email with the status “The shipment is handed over in bulk final acceptance of the item to be confirmed”, the subject said “in transit” and new info on the email text said “Please note that the expected delivery date is provided by the courier, and is subject to change. For any questions, please contact the courier directly.”
After waiting a lot, already in 05 JANUARY 2026 I tried to call both telephone numbers from the Mayraki website and one number the call simply DOES NOT CONNECT to the other end, the second number an automatic answer says amongst other “you are eligible for a promo, to continue press one or hang up the phone”. Well, as I was just calling regarding the shipping of my product, and as the only option of all ways to reach them, I pressed # 1, somebody answered, I explained my situation, asked if there was from Mayraki hair product company, and they HUNG UP THE PHONE ON ME TWICE.
After that, already in 15 JANUARY 2026 I sent an email saying something was wrong with my shipping. On 16 JANUARY 2026 got an email saying “your order has a delivery exception” and in the email text for my surprise was stated “Please contact the courier if you have any question regarding the delivery exception” so literally transferring the shipping responsibility to me. So I decided to go to my local post office. They had the local shipping code and found out that the retaining at the customs (we are talking from a EU country to another EU country) happened due to lack of information on my address, and had already returned to Mayraky. The most impressive thing was that, like I said to the post office attendant, it was not the first time I ordered so the company (Mayraki) knew my address correctly.
After checking the product tracking number and seeing it was already back at the sender’s (Mayraki) I decided to make another THIRD ORDER already in 11 FEBRUARY 2026 and asked the company by email to send both, the one I’d just ordered and the one that returned. I took the chance on the email to say none of the telephone numbers worked and apparently didn’t belong to something related to Mayraky as they hung up on me twice.
We are now on 23 MARCH 2026 they said the item was shipped but I HAVEN’T SEEING NOTHING SO FAR. Basically from 21 NOVEMBER 2025 to 23 MARCH 2026 there are 4 (FOUR) MONTHS WITHOUT RECEIVING MY PRODUCT. A last emaisl on 12 march 2026 was received saying I got 650 points.
12 March 2026
Unprompted review
Reply from Mayraki
Hi Lifinho,
We sincerely apologize for the significant delay and the frustrating experience you’ve had with your recent orders. We completely understand how concerning it must be to wait this long without receiving your products, especially after multiple follow-ups, and we’re truly sorry for the inconvenience caused.
This is certainly not the level of service we aim to provide, and we regret the issues you encountered with the shipping updates and communication. Please rest assured that we want to resolve this for you as quickly as possible.
Kindly send us your order ID's for the items you have not received, and we will personally look into your case and ensure that any missing orders are reshipped to you as soon as possible.
Thank you for your patience, and we appreciate the opportunity to make this right.
Sincerely,
Mike
MAyraki Support team
They are scammers. Don’t refund your money
I ordered in early January 2026. Two weeks later I cancelled because the order never shipped. I received the confirmation for the cancellation. It’s almost April 2026 and I’m yet to receive my refund. I’ve sent multiple emails, which they would respond to saying to give them time and now they no longer respond to my emails inquiring about the status of my refund. Do yourselves a favor and DO NOT DO BUSINESS WITH THEM. THEY ARE SCAMMERS
1 January 2026
Unprompted review
Reply from Mayraki
Hi Teresa,
We’re truly sorry to hear about your experience and understand how frustrating this situation must have been. This is certainly not the level of service we aim to provide, and we sincerely apologize for the delay and inconvenience caused.
Upon checking, we can confirm that your order has already been refunded. Depending on your payment provider, the funds may take a few business days to reflect in your account.
We also apologize if there was any lapse in communication during this process. Your feedback is very important to us, and we are actively working to improve both our response times and overall customer experience.
If you have not yet received the refund or need any further assistance, please don’t hesitate to reach out to us directly we’re here to help and ensure this is fully resolved for you.
Kind regards,
Mike
Mayraki Support team
Can I give a negative stars
Can I give a negative stars? Put in an order in February. Still have not received it. When you call customer service it’s a fake number. I’ve emailed multiple times. Their first response was “oh let me check your order to see why it hasn’t shipped” never heard back. Messaged again and they said they would refund. That was over a week ago. Now I’m having to contact my credit card company. Horrendous to deal with. If you’re thinking about ordering do yourself a favor. Don’t do it. And then they respond on trust pilot some random generic response. DONT ORDER EVER FROM THEM!!
1 February 2026
Unprompted review
Reply from Mayraki
Hi Nicole,
We’re truly sorry to hear about your experience and understand how frustrating this situation must have been. This is certainly not the level of service we aim to provide.
We’d like to sincerely apologize for the delay in both the shipment and our follow-up communication. Upon checking, your order has now been shipped as of March 20, 2026, via FedEx, and your tracking number is 399627410650. You should be able to monitor its progress directly through the carrier.
We completely understand your concerns and appreciate your patience.
Thank you for bringing this to our attention, and again, we’re very sorry for the inconvenience caused.
Kind regards,
Mike
Mayraki Support team
Shiipping
It's a good product ,I just thought they must have sent it around the world a couple of times before I received it because it took so long to get here after I ordered it other than that I like the product.
20 February 2026
Unprompted review
Reply from Mayraki
Hi Teresa,
Thank you so much for your feedback and for your kind words about the product we’re really glad to hear that you like it.
We sincerely apologize for the delay you experienced with your order. We understand how frustrating longer shipping times can be, and we truly appreciate your patience. Please know that we are actively working on improving our processing and shipping times to ensure a much smoother and faster experience.
We’re confident that your next order will be shipped in a more timely manner and meet your expectations.
Thank you again for your support, and we hope to serve you even better moving forward.
Warm regards,
Mike
Mayraki Support team
I was nervous
I was nervous, read some complaints about keratin systems elsewhere. The author of one blog (Valentina Chirico) mentioned that Mayraki's formulas felt extremely gentle, no burning, no fumes.
(valentinachirico.com) I followed that hope. In experience, the results were gentler, my hair is smoother and less brittle. It's not perfect or risk free, but for me it leaned toward reassurance rather than regret.
6 March 2026
Unprompted review
Reply from Mayraki
Hi Emerald,
Thank you so much for sharing your thoughtful experience. We completely understand feeling a bit nervous before trying a keratin treatment especially after reading mixed reviews online so we truly appreciate you giving Mayraki a chance and taking the time to describe your experience.
We're glad to hear that the formula felt gentle for you and that you noticed your hair becoming smoother and less brittle. Creating products that are effective while still being as gentle and comfortable to use as possible is something we care deeply about, so your feedback really means a lot to us.
Thank you as well for mentioning the blog that helped guide your decision. It’s always encouraging to know that honest experiences and shared information help others feel more confident when trying something new.
Warm regards,
MIke
Mayraki Support team
I'm always nervous about heavy products…
I'm always nervous about heavy products that bog down my hair. This one surprised me, it feels lightweight and non greasy, yet packed with smoothing effect. The keratin mask coats rather than clogs. After about 5 uses, the general look is sleeker, healthier, and more pliable. Great for people who hate the "heavy hair" feeling.
4 March 2026
Unprompted review
Reply from Mayraki
Hi Marvelous,
Thank you so much for sharing your experience! We completely understand the hesitation when it comes to hair products that might feel too heavy or weigh the hair down, so we're really glad to hear that the keratin mask worked well for you.
It’s great to know that you found the formula lightweight and non-greasy while still giving that smoothing effect. Hearing that your hair feels sleeker, healthier, and more manageable after a few uses truly means a lot to us. We always aim to create products that deliver results without that heavy, coated feeling, so your feedback is very encouraging.
Thank you again for taking the time to leave such a thoughtful review and for highlighting how it works for those who prefer lighter-feeling products. We truly appreciate your support!
Warm regards,
Mike
Mayraki Support team
Finally Refunded but a Nightmare
As promised, I said I would post when Mayraki refunded the product. And they did FINALLY, but it took over six weeks and innumerable hours of my valuable time when the whole issue was their mistake. They also did not refund the $10+ in shipping I was forced to spend to get the refund when they sent a product I did not want. I also know that the ONLY time Mayraki took any action was when I posted here. Be very careful before ordering from this company. Read the reviews carefully and also look at the product ingredients carefully. For example, the Anti Grey Restoring Treatment is advertised as Grey hair treatment to reverse grey hair and restore color naturally. That is false advertising. It's hair dye. Just look at what happens to your clothes, hands or face if you get any of it on you. I couldn't get the dye off my skin for days no matter how hard I scribbed and it stained and ruined a shirt permanently AND I had an allergic reaction on my scalp. And as many reviewers stated, no one answers the phone number and email responses are rare and are typically a prewritten message that has no relation to what a customer wrote. There are reputable companies for hair products. Order from them.
UPDATE: Mike at Mayraki talks a good game. Don't believe it. Read the reviews on Trust Pilot instead, because the company BEHAVIOR doesnt change, customer service doesn't answer and more people than me are having bad reactions to the product and serious issues trying to get the promised refund if they receive the product at all.
18 January 2026
Unprompted review
Reply from Mayraki
Hi Melanie,
Thank you for taking the time to share your feedback, and we sincerely apologize for the experience you had and for the delay in processing your refund. We understand how frustrating it must have been to wait longer than expected and to spend so much time trying to resolve the situation. This is certainly not the level of service we strive to provide.
We are glad that your refund has now been completed, but we truly regret that the process took over six weeks and caused you inconvenience. Your feedback regarding the return shipping cost and the time it took to reach a resolution is important to us, and we will make sure it is shared with the appropriate team so we can continue improving our processes and response times.
We are also very sorry to hear about the reaction you experienced and the issues you encountered while using the product. Customer safety and satisfaction are extremely important to us, and we always recommend performing a patch test prior to full application to check for any sensitivity. Your comments about the product and communication experience are noted and will be reviewed internally as we continuously work to improve both our products and customer support.
Once again, we truly apologize for the inconvenience and frustration this situation has caused you, and we appreciate you bringing this to our attention.
Sincerely,
Mike
Mayraki Support team
Lousy service! Ordered my product on February 10th and…
Ordered my product on February 10th and as of February 24th(today) haven't received anything! Both of their customer service numbers just hang up when u call them. Contacted them via email and they told me it's gonna be a few weeks to get my delivery. I said I wanted it in a week or I want my money refunded. They told me they'd give me a 10.00 store credit if I were patient 😂 A WHOLE 10 DOLLARS! To wait over a month! These people should've put this on their website once this shipping issue happened. I'll be getting my refund!
24 February 2026
Unprompted review
Reply from Mayraki
Hi Cori,
We’re truly sorry to hear about your experience and completely understand how frustrating this must feel. Waiting longer than expected for an order especially without clear updates is never ideal, and we sincerely apologize for the inconvenience this has caused.
We’d really like the opportunity to look into this properly for you. Could you please send us your order ID? Once we have it, I will personally make sure to follow up with our fulfillment team and place your order on priority to help move things along as quickly as possible.
Your satisfaction is very important to us, and we want to make this right. We’re here to help and will do our best to resolve this for you as soon as we receive your details.
Thank you, and we hope to hear from you soon.
Kind regards,
Mike
Mayraki Support team
I have placed an order on Monday 2/2…
I have placed an order on Monday 2/2 and today is Friday 2/6 still i have not even received confirmation email. My credit card is charged right away but no other info. Looks like it’s a spam website. Tried to call customer service number but looks like its not even a working number
6 February 2026
Unprompted review
Reply from Mayraki
Hi Jas,
Good day, we’re very sorry for the concern and frustration this has caused, and we truly understand how worrying it can be to see a charge without receiving an order confirmation.
This is definitely not the experience we want for our customers. Please send us your order ID , and we’ll personally check the status for you, provide a full update, and make sure your order is processed and delivered as soon as possible.
We appreciate your patience and the chance to make this right.
Sincerely,
Mike
Mayraki support team
I recommend not ordering from Mayraki
I recommend not ordering from Mayraki, as they neither delivered my product nor issued a refund. I have been waiting for two months for my refund . Please be cautious and avoid this company
Your reply is so funny. For 1 month you are replying your refund is been initiated but that 3-5 days never come.
22 December 2025
Unprompted review
Reply from Mayraki
Hi Kalpana,
We’d like to confirm that your order has now been successfully cancelled, and the refund is already being processed. Please allow 3–5 business days for the refund to reflect on your original payment method. As soon as it’s completed, we’ll notify you right away.
We sincerely apologize for the wait and any inconvenience this caused. This is not the experience we want for our customers, and we appreciate your patience while we resolve this for you. If you have any further questions, please don’t hesitate to reach out to our support team we’re here to help.
Thank you for bringing this to our attention.
Warm regards,
Sophia
Mayraki support team
Selling expired items & Poor customer service
I ordered colour shampoo and received 2 weeks ago and I have just opened its expiration date is 20/3/2026 which means I have to use 500ml colour in 2 months.that's scam.it was manufactured in 21/03/ 2023.
I paid for expressed delivery but I didn't received my order within time frame.
24 January 2026
Unprompted review
Reply from Mayraki
Hi Jeet,
We’re truly sorry to hear about your experience and understand how frustrating this must be. Please accept our sincere apologies for the inconvenience caused.
Regarding the product date, we want to clarify that our products are not expired. The date shown indicates the expiry date, and the product remains safe and effective within this period when used as directed. That said, we absolutely understand your concern and want to make this right for you.
Please send us your order ID so we can immediately review this and arrange a replacement for the product as a priority.
We’re also sorry to hear that your express delivery did not arrive within the expected timeframe. Once we have your order details, we will investigate this with our shipping partner to ensure it’s properly addressed.
We value your trust and appreciate the opportunity to resolve this for you promptly.
Warm Regards,
Mike
Mayraki Support team
Mayraki doesn’t care about your order, they only want your money
I wrote a review upon your request about a week ago (#10182214)
Mayraki through an associate by the name of Mike, replied saying they were onto it and would get back promptly. It appears it was only a way to try and save face here as no action has been taken, the order status is still not visible on their site and obviously no tracking number has been provided.
When you are trusting a company for a hair treatment, being left in the midst of it is real bad as you are not only loosing time now as you can’t keep it up but you will actually reverse progress and you are left regretting you did not chose a different company and product to begin with.
To make it worse, though they know they can’t fulfil they even offer you fast shipping for an additional fee of course, and that is blatantly lying to customers.
3 January 2026
Unprompted review
Reply from Mayraki
Hi Maria,
We sincerely apologize for the frustration and disappointment this experience has caused, and we appreciate you taking the time to share your concerns.
We would like to reassure you that your orders #10182701 and #10182214 have already been processed. Once the carrier completes the shipment handover and uploads the details into their system, the tracking numbers will be generated and shared with you automatically. We understand how upsetting it is to be left without updates, especially when you are in the middle of a hair treatment, and we truly regret the lack of visibility during this time.
Regarding shipping options, we would like to clarify that express shipping is an optional carrier service and does not bypass standard processing timelines. We are sorry if this caused any misunderstanding, as it was never our intention to mislead.
We acknowledge that our follow-up did not meet your expectations, and for that, we take full responsibility. Your feedback has been escalated internally so we can improve our communication and service moving forward.
Thank you for your patience. Please rest assured that we are actively monitoring your orders and will provide the tracking details as soon as they are available.
Sincerely,
Mike
MAyraki Support team
The company Mayraki is a total scam!!
The company Mayraki is a total scam!!! Buyer Beware!!! Status of my order placed several days ago still shows Awaiting Fulfillment. When calling their Customer Care number 858-682-2868, the call hangs up instantly. Buyer Please Beware!!!
13 January 2026
Unprompted review
Reply from Mayraki
Hi Smita,
thank you for sharing your feedback and we’re truly sorry for the concern with your recent order.
We’ve checked on your order #10182665 and want to reassure you that it is currently in queue for fulfillment. Our fulfillment process typically takes 3–5 business days, and once the order is fulfilled, your tracking number will be sent right away so you can monitor the shipment.
Regarding the issue you encountered with our customer care line, we apologize for the inconvenience and are currently looking into it to ensure smoother communication moving forward.
We truly appreciate your patience and understanding, and we’re looking forward to getting your order delivered to you soon.
Kind regards,
Mike
Mayraki Support team
Long shipping times and poor communication
I ordered the Mayraki Anti Grey Restoring Treatment on Dec 7th. After a month I had not received the product or any updates on the status of the order. I emailed support requesting a refund and the product magically shipped the next day.
7 December 2025
Unprompted review
Reply from Mayraki
Hi Daniel,
Thank you for taking the time to share your feedback and we sincerely apologize for the delay and lack of timely updates you experienced. This isn’t the level of service we want for our customers.
We can confirm that your order has already been delivered on January 12, 2026. However, if you no longer wish to keep the item, please let us know and we’ll be happy to assist you through the return and refund process.
Again, our apologies for the inconvenience and thank you for bringing this to our attention your feedback helps us improve.
Kind regards,
Mike
Mayraki Support team
Reply from Mayraki
Hi Roserfina,
thank you for taking the time to leave a review and for placing your order with us. We’re very sorry for the wait and for any inconvenience this may have caused.
For reference, your order #10182388 is currently in the fulfillment stage. Our fulfillment process normally takes 3–5 business days, and once it has been fulfilled and shipped, we will make sure to update you right away and send your tracking details.
We truly appreciate your patience and understanding, and we’re looking forward to getting your package to you soon. If you need further assistance in the meantime, please don’t hesitate to reach out.
Kind regards,
Mike
Mayraki Support team
Reply from Mayraki
Hi Trisha,
Hi there, thank you so much for taking the time to share this with us. We’re truly sorry for the worry and inconvenience this delay has caused we understand how frustrating it can feel when an order hasn’t shipped yet and communication falls short. Please rest assured your order is not a scam. Our fulfillment normally takes 3 to 5 business days, and we’ve already placed your order under priority processing so it can be prepared and shipped as quickly as possible.
As soon as your package is fulfilled and handed over to the courier, we will immediately send the tracking details so you can follow its progress. Again, we sincerely apologize for the delay and the trouble this has caused, and we will make sure to keep you updated every step of the way. If there’s anything else we can do in the meantime, we’re here to help.
Kind Regards,
Mike
Mayraki Support team
Reply from Mayraki
Hi Jordan,
Thank you so much for sharing your experience! We’re glad to hear that finding your product and checking out was smooth and easy for you. We always want the process to feel hassle-free, so this really makes our day. If you ever need help or have questions, we’re here for you!
Kind Regards,
Mike
Maryaki Support team
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