I placed an order with them on April 10, and it’s still sitting in “awaiting fulfillment” with zero progress. No shipment, no updates—nothing. I’ve asked for a cancellation and refund multiple... See more
Company replied
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See what reviewers are saying
I was nervous, read some complaints about keratin systems elsewhere. The author of one blog (Valentina Chirico) mentioned that Mayraki's formulas felt extremely gentle, no burning, no fumes. (valenti... See more
Company replied
I purchased two bottles of cool brown except it gave my hair a reddish tint with gold flecks. I asked for a refund and an explanation of what occurred as I had to purchase a product to counter the iss... See more
Company replied
I placed an order on April 3, 2026, and I still have not received tracking information. I have sent emails regarding tracking and they have responded. However, still no tracking number. If I don’t rec... See more
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Company details
Written by the company
The testimonials, statements, and opinions presented are applicable to the individuals depicted. Results will vary and may not be representative Of the experience Of Others. The testimonials are voluntarily provided and are not paid. nor were they provided with free products, services, or any benefits in exchange for said statements. The testimonials are representative of customers' experience but the exact results and experience will be unique and to each of them.
Contact info
United States
- info@hairmayraki.com
- hairmayraki.com
Breach of guidelines
Love the hair straightening product
Love the hair straightening product. Looked for it after the price of a professional hair straightening went from $250 to $450 and it was too much money for me. Like that the product has no formaldehyde it in. I color my hair and it does turn the color lighter but I just color it again after I do the treatment
14 September 2024
Reply from Mayraki
Hello Louise!
We're so happy that you loved our product!
Your feedback means the world to us and serves as a motivation for our team to continue delivering exceptional service.
Thank you!
Sincerely,
JM
Mayraki
Reply from Mayraki
Hello Joyce!
We're so happy that you loved our product!
Your feedback means the world to us and serves as a motivation for our team to continue delivering exceptional service.
Thank you!
Sincerely,
JM
Mayraki
Flexitol 25%
l have used what l thought was the best- O’Keefe’s and Boots No.7 and many others brands daily for years with no effect. I payed £75 last week for foot assessment , worth every penny as l was shown big toe exercises to improve my mobility and to use the correct cream We need urea cream for the foot, 10 % is insufficient and 40% is too greasy and the best recommendation was Flexitol 25% urea which you can get on free prescription from GP if you qualify for it as it is only given freely to Diabetic or you can get it from Amazon.
13 September 2024
Unprompted review
Reply from Mayraki
Hello!
Thank you for sharing your experience with us.
Your feedback means the world to us and serves as a motivation for our team to continue delivering exceptional service.
Sincerely,
JM
Mayraki
This is a scam
This is a scam. I ordered two separate times. Second order was placed their customer service after I never received the first order, even though it was confirmed by their tracking link. Second order was also confirmed delivered but was never received
13 September 2024
Unprompted review
Reply from Mayraki
Hi Rita,
Thank you for reaching out and sharing your concerns with us.
I’m truly sorry to hear about the issues you’ve experienced. Your satisfaction is very important to us, and we understand how frustrating this situation must be for you.
We at Mayraki, have always found ways to improve constantly, not only our products, but also our customer service, logistics, etc.
To assist you effectively, could you please provide the following details so we can investigate further:
1. Your Order Number
2. Details regarding your concern with our products
3. Any relevant communication with our customer service personnel
Once we have this information, we will escalate the matter to the right department and work towards fixing it as quickly as possible.
In the meantime, please keep in mind that we are committed to addressing this issue and will do everything we can to ensure it is resolved to your satisfaction.
Thank you for your patience and understanding. We look forward to your response.
Sincerely,
Sophia
Mayraki
Mayraki Anti-grey
I’ve been using the Mayraki anti grey product for several weeks. I’ve commented on their advertising posts on instagram several times to voice my concerns and counter inaccuracies in their descriptions. Each time, my comment or enquiry has been ignored other than that they once asked for a before and after photograph of my hair which I now think is just a ploy - when I tried to upload photos I couldn’t. When I check back to view my messages they are removed from their post. Cause for concern.
This is the edit to my review after receiving response from Mayraki. I have commented several times on your instagram posts advertising the Mayraki anti grey product. My concerns are legitimate regarding the use of this product on highlighted hair and I have consulted a highly qualified hairdresser. The product strips the highlights. It stains everything your hair comes into contact with. What’s particularly concerning is that you are removing my comments on your instagram posts. I feel I should be informing people of my personal experience with the product but clearly Mayraki has another agenda in removing my legitimate comments. That is the reason why I’m now having to resort to using Trustpilot to draw attention to this and so that my advice to others won’t be deleted. You have asked for my order number - it is 10147543.
31 August 2024
Unprompted review
Reply from Mayraki
Dear Marian,
Thank you for reaching out and sharing your concerns with us.
I’m truly sorry to hear about the issues you’ve experienced. Your satisfaction is very important to us, and we understand how frustrating this situation must be for you.
We at Mayraki, have always found ways to improve constantly, not only our products, but also our customer service, logistics, etc.
To assist you effectively, could you please provide the following details so we can investigate further:
1. Your Order Number
2. Details regarding your concern with our products
3. A photo of your hair, if any
4. Any relevant communication with our customer service personnel
Once we have this information, we will escalate the matter to the right department and work towards fixing it as quickly as possible.
In the meantime, please keep in mind that we are committed to addressing this issue and will do everything we can to ensure it is resolved to your satisfaction.
Thank you for your patience and understanding. We look forward to your response.
Sincerely,
JM
Mayraki
Cheekytrips/holidayjet ( Keith was very…
Cheekytrips/holidayjet ( Keith was very professional and knowledgeable and polite /seen it done it booked it very cheap holiday (thanks to kieth
6 September 2024
Unprompted review
Reply from Mayraki
Hello!
Thank you for sharing your experience with us.
Your feedback means the world to us and serves as a motivation for our team to continue delivering exceptional service.
Sincerely,
JM
Mayraki
🌟🌟 🌟 🌟 🌟 🌟. I had an amazing experience with this company.the coustomer service was top notch and the product exceeded my expectation.i highly recommend them to any one looking for quality
🌟 🌟 🌟 🌟 🌟. I had an amazing experience with this company.the coustomer service was top notch and the product exceeded my expectation.i highly recommend them to any one looking for quality products and highly service.
2 September 2024
Unprompted review
Reply from Mayraki
Hello Erum!
We're so happy that you loved our product!
Your feedback means the world to us and serves as a motivation for our team to continue delivering exceptional service.
Thank you!
Sincerely,
JM
Mayraki
Worst
These are paid reviews but they are not paying money to reviewers
29 August 2024
Unprompted review
Reply from Mayraki
Dear Aravind,
Thank you for reaching out to us.
Trustpilot is committed to maintaining the highest standards of integrity in the review. They have a rigorous policy that strictly prohibits paid reviewers in their platform.
The Trustpilot actively ensures that all reviews reflect genuine customer experiences and are free from any form of compensation.
We appreciate your vigilance in this matter. If you have any specific concerns or additional information that could assist us in our ongoing efforts to uphold these standards, please feel free to share them with us.
We appreciate your continued support and for helping us ensure the quality of services that we offer.
Best regards,
JM
Mayraki Team
Italist shoes
I purchase a pair of Fendi sneakers. Color Black the sneakers came and they were Blue. This is the second time I had problems with this company. Italist is not a good company to Order from. Order may come incorrect.
25 August 2024
Unprompted review
The anti grey hair product is nothing…
The anti grey hair product is nothing but a scam. Used it for 2 months and nothing ever happened. Just going to back to my regular hair dye. Waste of money do not buy this product at all
1 February 2024
Unprompted review
Reply from Mayraki
Hello Wilfred! Thank you for reaching out to us.
We truly are sorry to hear that you are unsatisfied with our product. Our products are manufactured using organic ingredients that produce high-quality extensive hair products. However, results vary for every hair type, duration, and how the product was applied. Please be advised that you need to use the anti-grey hair treatment daily morning and night for around 3-4 weeks to see the results.
We process refunds for circumstances that are out of our hands such as allergic reactions prompted by pollen allergic skins or received damaged packages and other considerations our Subject Matter Expert sees fit.
We truly are sorry that we will not be able to process a FULL REFUND. We will do our best to make it up to you the best way our policy can accommodate. If you have unused and unopened remaining products, we would love to walk you through how to process a RETURN for a REFUND. Please let us know if you would like us to do that and we will set you up accordingly.
We are not a scam company. We are a legit company. We at Mayraki, have always found ways to improve constantly, not only our products, but also our customer service, logistics, etc.
Sincerely,
JM
Mayraki
Reply from Mayraki
Hello Denis!
We're so happy that you loved our product!
Your feedback means the world to us and serves as a motivation for our team to continue delivering exceptional service.
Thank you!
Sincerely,
JM
Mayraki
Quote from Southall Travel not honoured
I phoned and got a quote from Southall Travel to visit our son in NY for Christmas, travel date was depart 23rd December return home 2nd January, |The operative Raj sent me an email quoting a price of £850 per person for premium economy.I tried the next day to book was kept on hold for so long the phone range off, over the next 2 days I kept phoning left messages no one rang back, when eventually I did get to speak to someone the price had gone up by £400 per person, even though I had it in black and white they would not honour it. so angry and upset, will never try them again
30 July 2024
Unprompted review
Mayraki Awful product and awful…
Mayraki Awful product and awful service.
Mayraki Anti Grey Restoring Treatment
Is a hair stain that also stains your bedding, clothes and hands.
The applicator broke after first use.
When the company was contacted they said that they could not refund even though the website states easy 30 day returns.
When pressed they agreed that if I paid postage and returned the product, they would refund. But then, they did not. I had to file a credit claim against them. Awful product and awful service.
When I followed up after the goods were returned, the company requested that I pay return shipping for the product to the USA when they have a mailing adress in Australia.
Once the goods were returned, no refund was issued as promised and I then had to lodge a Pay Pal dispute to recive my money back.
My order id was 10140931. I do not need any Mayraki support. I have my money back thanks to paypal. I just wanted to share what an awful product and service that I recived to help other customers make an informed choice.
15 June 2024
Unprompted review
Reply from Mayraki
Dear Valued Customer,
Thank you for taking the time to share your experience with the Mayraki Anti Grey Restoring Treatment. We deeply regret that our product and service did not meet your expectations and caused you frustration. Your feedback is incredibly important to us as we continuously strive to improve our offerings and customer service.
Firstly, we apologize for the inconvenience caused by the product staining. The natural anti-grey hair treatment is formulated with herbal extracts, which contribute to its restorative properties. However, we understand that this can lead to unintended staining of your hands, bedding, and clothes. We recommend using gloves during application and promptly washing off any residue to prevent staining. We will take your feedback into account as we work to improve the product's user experience.
Regarding the broken applicator, we sincerely apologize for this issue. We are always providing free replacements for any damaged or leaking products that happen due to the delivery process without any additional charges, and we regret that this was not communicated effectively to you. Ensuring that our customers receive functional and high-quality products is a priority for us, and we will take steps to prevent such issues in the future.
We understand the confusion and inconvenience related to the return process. Our records indicate that the return address in New South Wales, Australia, was provided to you in our email dated June 28th. We strive to make our return process as seamless as possible and will review our communication procedures to ensure clarity for our customers.
Furthermore, we apologize for any delay in processing your refund. According to our records, the refund was processed on July 22nd. We understand that waiting for a refund can be frustrating, and we are committed to improving our response times and ensuring timely resolutions for our customers.
We appreciate your patience and understanding. Please know that your feedback has been taken seriously, and we will use it to enhance our products and customer service.
We hope to have the opportunity to restore your confidence in our brand. If you have any further concerns or questions, please do not hesitate to contact us. We are here to assist you and ensure a positive experience with HairMayraki in the future.
Thank you once again for bringing these matters to our attention.
Best regards,
Sophia
Customer Service Team
Great products
I’ve been using these products for a while now. I’m very happy with the results, how easy they are to use, and the time I get back in from not having to sit in the salon chair for hours. I would love to see a customer service number or live chat for quick questions. Thank you!
10 July 2024
Reply from Mayraki
Hello!
We're so happy that you loved our product!
Your feedback means the world to us and serves as a motivation for our team to continue delivering exceptional service. Thank you!
Sincerely,
JM
Mayraki
Anti- gray hair color restoring
I been using this product for 3 month. The hair that new growing still gray but lesser and lesser, and my hair is getting healthy and less hair falling. I gave 4 star my hair less fall
17 July 2024
Reply from Mayraki
Hello!
We're so happy that you loved our product!
Your feedback means the world to us and serves as a motivation for our team to continue delivering exceptional service. Thank you!
Sincerely,
JM
Mayraki
The hair color shampoo works well and…
The hair color shampoo works well and does not dry my locs.
20 October 2023
Reply from Mayraki
Hello Monika!
We're so happy that you loved our product!
Your feedback means the world to us and serves as a motivation for our team to continue delivering exceptional service. Thank you!
Sincerely,
JM
Mayraki
Mayraki shampoo and root treatment are liberating!
Mayraki shampoo and gray root treatment are such great, effective, and economical options! I’m so grateful to be able to use it as needed in the privacy and convenience of my home. I couldn’t be happier with the results! It’s truly liberating to not have to depend on hair stylists! I use to feel self conscious and desperate in between appointments, but now I have complete assurance that at any time, I can get rid of the gray and look good!
24 May 2024
Reply from Mayraki
Dear Donita,
Thank you so much for taking the time to share your positive experience with our products! We’re delighted to hear that you’ve found our products to be both effective and economical and that they’re helping you feel confident.
It’s fantastic to know that you appreciate the convenience of using our products at home. We designed them with exactly that in mind—providing you with a reliable solution that fits seamlessly into your routine.
Your feedback truly brightens our day and motivates us to continue striving for excellence. If you have any further questions or need assistance, please feel free to reach out. We’re here to help!
Thank you once again for choosing Mayraki.
Best regards,
JM
Mayraki
Keratin Treatment damaged my hair
On April 27 I applied the product for the first time. At first It looked good but as time went by, I notice my hair breaking a lot.
It was time to redo it, after 2 months and I made the mistake to redo it but this time I didn't leave it for 48 hrs as I did before based on the instructions. I washed it out after a few hrs because I felt it burning.
After that my hair was pretty damaged, and was falling out a lot.
I also had a negative experience with the anti Gray serum. It makes your hair yellow.
I had a bad experience with the scalp purifying & anti-aging serum. It left my hair very very hard and dry. It needed a lot of conditioner after in order to do anything with it.
The proactive repair treatment. I used it once, my hair felt soft but now I'm not sure if I should continue using I'm afraid my hair may get damaged.
I feel I cannot trust this product line anymore.
27 April 2024
Reply from Mayraki
Dear Abina,
Thank you for sharing your detailed feedback with us. I’m truly sorry to hear about the issues you’ve encountered with our products. Your experience is important to us, and we genuinely regret that we haven’t met your expectations.
To address your concerns, could you provide us with the order number, a photo of the affected area, and any relevant details so we can prioritize your case and ensure a swift resolution?
Your satisfaction is our top priority, and we hope to regain your trust in our products and services.
Best regards,
JM
Mayraki
Practical hair color
Been 3 years that I use products from haimayraki and very satisfied.
1 July 2024
Reply from Mayraki
Hello Riham!
We're so happy that you loved our product!
Your feedback means the world to us and serves as a motivation for our team to continue delivering exceptional service. Thank you!
Sincerely,
JM
Mayraki
Mayraki Awful product and awful service.
Mayraki Anti Grey Restoring Treatment
Is a hair stain that also stains your bedding, clothes and hands.
The applicator broke after first use.
When the company was contacted they said that they could not refund even though the website states easy 30 day returns. When pressed they agreed that if I paid postage and returned the product, they would refund. But then, they did not. I had to file a credit claim against them. Awful product and awful service.
15 June 2024
Unprompted review
Reply from Mayraki
Dear Loreta,
Thank you for bringing your concerns to our attention. We understand your frustration and would like to address each issue to provide a clear and helpful response.
Regarding the staining issue, we would like to clarify that the Mayraki Anti Grey Restoring Treatment uses natural herbal extracts, which give it its original color. This is similar to the temporary staining one might experience from handling flowers or gardening. While the color can be washed off quickly after use, we recommend wearing gloves during application to avoid any inconvenience.
For the applicator issue, we apologize for the inconvenience you faced. A broken applicator is certainly not acceptable, and we are committed to ensuring you receive a fully functional product.
Regarding the return and refund process, we sincerely apologize for the miscommunication and the inconvenience caused. This does not reflect our usual standards of customer service. We are committed to resolving this matter promptly.
To address your concerns, could you provide us with the order number and any relevant details so we can prioritize your case and ensure a swift resolution. Your satisfaction is our top priority, and we hope to regain your trust in our products and services.
Thank you for your patience and understanding. We look forward to resolving this matter to your satisfaction.
Best regards,
Sophia
Customer Service Team
Mayraki
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