Hairnyextensions Reviews 

66
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Couldn’t recommend Norah enough. The quality and standard of hair alongside her professionalism is second to none. When I first went to Norah over 4 year ago I had balding patches at the sides of... See more

Company replied

Rated 5 out of 5 stars

I first came to Norah after box dying throughout the pandemic and my hair was an absolute riot. She was professional,knowledgeable and patient and gave sound advice about getting my hair back to a... See more

Company replied

Rated 5 out of 5 stars

I have been using hairnyextensions for over 7 years now and I would absolutely not go anywhere else. I love my hair it’s my pride and joy and I have been having my hair extentions fitted by Norah and... See more

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Rated 3 out of 5 stars

Hair looks nice on arrival and packaging is nice. No problems at all with delivery. I have worn these Nanos for three months after trialling a weft. I would say that they will not be long-lasting,... See more

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Company details

  1. Hair extensions supplier

Written by the company

We sell Remy human hair extensions in most methods including accessories for your journey in the world of hair. Also do face to face training & online courses.


Contact info

4.1

Great

TrustScore 4 out of 5

66 reviews

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4.1

All reviews

(66)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Quite literally the best in the…

Quite literally the best in the business!! Wouldn’t go anywhere else to get my hair and extensions done, I trust Norah 110% with my hair.
Having had issues in the past with poorly fitted extensions causing damage and bald patches in my hair, Norah has got my hair back in a healthy condition, with correctly fitted extensions and now no bald bits!! I am delighted with everything, Norah quite literally is the best in the business. The quality of her hair is outstanding.

I am lucky enough to have made a friend for life too ❤️

12 July 2024
Unprompted review
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Reply from Hairnyextensions

Thank you so much for your heartfelt review! I’m delighted to hear that you trust me with your hair and that you’ve had such a positive experience. It means the world to me that we’ve been able to restore your hair’s health and provide you with properly fitted extensions.

Your kind words about the quality of our hair and our bond of friendship are truly appreciated. I look forward to continuing to provide you with the best service possible.

Warm regards,
Norah
Hair NY

Rated 5 out of 5 stars

This is an amazing hair company Norah…

This is an amazing hair company Norah has done my hair a good few times n it’s been amazing each time, I also done her training course and it has been an amazing experience! Highly reccomend

20 July 2024
Unprompted review
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Reply from Hairnyextensions

Thank you for your wonderful review! I’m thrilled to hear that you’ve had such positive experiences with both my hair services and the training course. Your satisfaction and recommendation mean a lot to me.

Looking forward to seeing you again soon!

Best regards,
Norah
Hair NY

Rated 1 out of 5 stars

I have been using hair ny now since she…

I have been using hair ny now since she had a chair in her bedroom doing it and have heard of the reviews and the cleat that she’s recruited asking people to come on and give her 5* she’s even asked my friend! I’m embarrased a growing woman wouldn’t address a problem with the previous clients and would rather ignore the problem and recruit a cleat I completely agree with the other comments about the hair shedding and the people on giving 5* definetly do not know anything about quality of hair they’re caring about the way it looks rather than the quality of the hair were as the quality of hair matters to me and others the hair snaps really easily the weave hair falls out to the extent my partner had mentioned for me to say something to Norah! There’s a lot of things that go on that I can address here that is unprofessional and shouldn’t be happening trading standards will be contacted at the way she left my friends hair. Take the chance if you want to be part of the circus but school girl drama isn’t for me and I’ll take the appropriate steps to make sure that gets sorted, would never be me begging for reviews trying to hide my damage I’d rather address it but you do you hun people on here giving reviews when Norah herself called them “nitty” and said she only cares about the money that’s why she touches their hair!

18 June 2024
Unprompted review
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Reply from Hairnyextensions

I am writing in response to your review. First and foremost, I want to clarify that I have never provided you with any hair services. It is concerning to see a review containing such serious allegations, especially when it appears to be based on hearsay rather than personal experience.

At Hair NY, we take pride in our work and always strive to ensure our clients are satisfied. We encourage genuine feedback from our clients to continually improve our services.

Regarding the accusations of soliciting fake reviews and making derogatory comments, I assure you these claims are unfounded. Integrity and professionalism are at the core of our business values, and we have never engaged in any practices that compromise these principles.

If there are any legitimate issues or concerns you or your friend have experienced, we always strive to resolve them. However, if you or your friend was not satisfied, we would be happy to offer a refund and encourage you to find another salon that better meets your needs.

Thank you for your attention to this matter.

Sincerely,
Norah
Hair NY

Rated 5 out of 5 stars

🌟HIGHLY RECOMMEND🌟

🌟Best Hairdresser, Best Hair🌟
Highly recommend- as a long standing customer (10 plus years) I can’t recommend Hair NY enough.
I use the Hair NY Tape Extensions and I get them re-taped and re-fitted around 3/4 times before I choose to get new hair. Even then, the hair is still in great condition.
I have tried various shades over the years and love them all.
Norah is an absolute hair queen!

1 July 2024
Unprompted review
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Reply from Hairnyextensions

Thank you so much for your fantastic review and for being a loyal customer for over 10 years! We’re delighted to hear that you love our Hair NY Tape Extensions and that they’ve consistently met your expectations in both quality and longevity. It’s wonderful to know that you’ve enjoyed trying various shades and have been happy with them all. Norah truly is a hair queen, and we’re thrilled that her expertise has made such a positive impact on your experience. Your high recommendation means the world to us. We look forward to continuing to provide you with exceptional service and products!

Warm regards,
Hair NY
Norah

Rated 5 out of 5 stars

10/10

I have been using hairnyextensions for over 7 years now and I would absolutely not go anywhere else. I love my hair it’s my pride and joy and I have been having my hair extentions fitted by Norah and I can’t express how amazing she is and so professional. The quality of the hair is amazing. Used different brands before but never stuck with them and I’ve stuck with this brand because i absolutely love the hair and the fittings. Highly recommend 🙌 💫 xx

12 July 2024
Unprompted review
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Reply from Hairnyextensions

Thank you so much for your wonderful review and for being a loyal customer for over 7 years! We are thrilled to hear that you love your hair extensions and I Norah have provided you with such professional and amazing service. Your hair is indeed your pride and joy, and we are honored to be a part of that. It’s fantastic to know that our quality and fittings have earned your trust and loyalty. Your high recommendation means the world to us. We look forward to continuing to exceed your expectations!

Best wishes
Hair NY
Norah

Rated 5 out of 5 stars

Best pro in the business

Been going to Hairnyextensions since January and it’s the best decision I’ve ever made. I have tape extensions and they are great no problem fitted perfect and no slipping. The hair is amazing no tangling or sheading. If you are thinking of purchasing hair then a would absolutely recommend.

19 June 2024
Unprompted review
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Reply from Hairnyextensions

Thank you so much for your fantastic review! I’m thrilled to hear that you’re happy with your tape extensions and the quality of the hair. It’s great to know they’re fitting perfectly without any issues. Your recommendation means a lot to me. Looking forward to continuing to provide you with excellent service!

Best wishes
Hair NY
Norah

Rated 5 out of 5 stars

What a amazing experience I have had…

What a amazing experience I have had coming to hairny went last august with badly damaged hair from another hair dresser and lost trust but came here and what a dream this has been for me firstly for giving me my confidence back and also for the hair of dreams to the point we decided that I would take one of the courses up, so very professional from the moment you walk in, finally finding a hair stylist that I can trust and that listens to me, can not recommend hair by enough for everything x

19 July 2024
Unprompted review
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Reply from Hairnyextensions

Thank you so much for sharing your experience! I'm thrilled to hear that you regained your confidence and are happy with your hair. It's wonderful to know that you found the service professional and trustworthy. I'm honored that you decided to take one of our courses, and I'm excited to continue working with you. Your recommendation means the world to me!

Best wishes
Hair NY
Norah

Rated 5 out of 5 stars

Amazing hairdresser one of the bests!

Amazing hairdresser! highly recommend. Been going to Norah for few years and my hair has always be so perfect and what ive asked for! such a lovely person and makes u feel so comfortable whilst getting ur treatment/ hair done! Hair quality is perfect for the price you get alot of use out of it lasts upto 1 year!! You will not be disappointed booking with Norah she can do anything you ask her to regarding hair! Hair Queen for sure! 5 stars always. X

19 July 2024
Unprompted review
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Reply from Hairnyextensions

Thank you so much for your wonderful review! I'm thrilled to hear that you've been happy with your hair and your experience over the years. It's always my goal to make sure you feel comfortable and leave with exactly what you envisioned. Your kind words mean a lot to me, and I'm so glad to know you're satisfied with the quality and longevity of your hair. Looking forward to seeing you again soon!

Best wishes
Hair NY
Norah

Rated 5 out of 5 stars

Norah takes into consideration what you…

Norah takes into consideration what you want and makes you feel so comfortable never disappointed when I leave the chair❤️

19 July 2024
Unprompted review
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Reply from Hairnyextensions

Thank you for your kind words! I’m so glad to hear that you feel comfortable and satisfied with your visits. It’s always my goal to ensure you leave happy with your hair. Your support and trust mean a lot to me!

Best wishes
Hair NY
Norah

Rated 1 out of 5 stars

I’m more concerned that you…

I’m more concerned that you highlighting fitting me in 3 times as a goodwill gesture free of charge as though that’s something to be proud of after me attending the first time that should have been enough to not need another appointment untill my weave was needing refitted or my roots were needing done (I know sometimes it doesn’t work like that) also I’ve been completley ignored after receiving my refund as though I’ve to be punished for not wanting to pay for products that’s shed 20 gram of hair in the space of 2/3 weeks whilst ignoring me posting posts on social media about “grateful clients” were as if I wasn’t grateful I would’ve posted how bald the weave was and also my tension alopecia from the way the rows were fitted this was addressed about the shedding hair the weave previously to which I got another with the same problems so I don’t get how you can say it’s been a faulty batch unless the faulty batch hasn’t been returned? Also why haven’t you replied to my pictures of the weave melted to my natural hair because real human hair isn’t going to be melting to my natural hair unless there’s plastics through the hair and it’s also sad that it’s taking for me to come on trust pilot for you to answer me shows that it’s all about show because why couldn’t this have not been fixed in private ? To then also get someone else to come on and write a review for the exact date as mines to try cover the fact the hair isn’t up to standard either instead of just addressing the problem ! If you remember correctly I actually came to the first appointment after my hair appointment hoping my hair would have been fixed then i shouldn’t have needed another one once my hair was finished and I had paid that should have been it not for me to travel to you 2/3 times after that for what should have been the first time yes I had to cancel the second one as I do have a life also and things do come up likewise I was understanding with you when you needed it but not once did I ignore you whilst posting doing other clients very unprofessional and it’s taking me to take to here for a reply when my messages on instagram which you have now removed your following to my account have been left ignored, I will contact trading standards with the messages and the photos and let them deal with it you don’t want to address the problem and ignore it then they can deal with it I’m not here for your show to try look professional to everyone else my messages are still in your inbox after I asked for a refund of the weave that lost 20 grams of hair you’ve completley went sour and started ignoring my messages my hair would be my world if I was putting my name to it I would’ve actually appreciated feedback wether good or bad and would’ve been looking for ways to improve my buisness not acting negatively towards it ignoring clients whilst posting other clients you’ve literally spoke the back of off !
And what about the fried bits of hair from you bleaching it will we get into that aswell on here ??

18 June 2024
Unprompted review
Rated 1 out of 5 stars

Avoid avoid avoid unless you want your…

Avoid avoid avoid unless you want your hair left a mess with no reply !

18 July 2024
Unprompted review
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Reply from Hairnyextensions

Dear Demi,

Thank you for your review and for being a valued customer over the past four years. I appreciate your feedback and am genuinely sorry to hear about your recent experience with the hair extensions.

Firstly, I would like to apologise for any inconvenience caused by the faulty batch of hair. As mentioned, we did process a full refund for that purchase. I understand how frustrating this situation has been for you, especially given your long-standing satisfaction with our products and services.

Regarding the appointment rescheduling, I want to clarify that you initially canceled your Monday appointment. Despite my busy schedule, I made it a priority to fit you in on Thursday as a gesture of goodwill, addressing your concerns free of charge for the third time in two weeks.

Best wishes
Hair NY

Rated 1 out of 5 stars

This is the worst hair I've ever used…

This is the worst hair I've ever used in my life!!!! If I could give 0 stars I woud. Placed an order for nanos worth £344 13th November 2023 received 17th and put in 18th the hair was like straw and poor quality emailed them 19th November with no response & it is now December!!! They are coming out out my head with no metal attached meaning they can't even be put back in or re used. Honestly never seen hair like it absolutely awful and to not receive any response from the company just shows they're professionalism!!! Re sent an email today but I'll not hold my breath!!!!! Have photos for proof. AVOID THIS COMPANY

19 November 2023
Unprompted review
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Reply from Hairnyextensions

Good morning Brogan

That’s unfair to say we did not reply. We did reply & here is a copy of our forwarding email.

Hair Ny Extension To: Brogan Devlin >
Re: Order No. 11570
Good evening Brogan
18/11/2023
Firstly no toners should be used on the extensions, however, styling them will reduce any frizz that may have occurred.
Use a sulphate/paraben-free shampoo and a good moisturising conditioner with heat protection too.
Best wishes
Hair NY

This is the last correspondence I had with you.


Rated 2 out of 5 stars

I don't understand why there is an incorrect delivery option on the Hair Ny website

I'm disappointed, I've been ordering hair for a long time. I always order it for the next day and I always have to around 5 days. So I'm paying extra money for nothing!Now I’m waiting again!!!

there are options on the website for delivery. which is a couple of working days,next day delivery and also weekend delivery. I have never been sent an item at the time I paid for it. I have always been sent delivery within a week.

Hair quality is ok.

1 July 2023
Unprompted review
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Reply from Hairnyextensions

Thank you for your feedback, Veronika, please check the dates of your order along with the date of postage. Here at Hair NY we do send the packages out on time for next-day delivery, however, the problem is with Royal Mail not delivering on time, this is no fault of ours. We do apologise that you have waited the extra day. We have checked our records of your orders with delivery dates and do not see you waited as long as 5 days to receive the next-day delivery. It has been one day late from our records.

Best wishes
Hair NY

Rated 5 out of 5 stars

Best extensions for the best price! I keep coming back

I've ordered nano ring extensions from Hairnyextensions on 3 occasions now.
On my first occasion i was sent a fault batch of nano tips through no fault of Hairnyextensions. As soon as the issue was identified, i was sent a full replacement order for free as a gesture of goodwill and after wearing nano rings since the start of 2019 i have to say, these are the BEST hair extensions I've ever worn.
I recently went through a hair change and decided to go from 8 years of built up box dye black back to my natural brunette color. As a result i took out my extensions by Hairnyextensions and went to a salon in my city (Liverpool) for a new set and fitting. I was so disappointed in the quality of hair i was sold, the tips were cheap silicone that snapped easily, the hair shed and matted, it was awful and i paid £395 for the privilege!
It was a no brainer that I'd be replacing the horrific extensions with a new set from Hairnyextensions as soon as I was in a financial position to do so. They arrived last week (next day delivery) and i fitted them myself yesterday and i am absolutely in love with my hair again! The quality is absolutely incredible, hair is the softest I've ever felt and next to no shedding at all as i do not use heat on my hair and only wash using paraffin and sulphate free shampoo and conditioner! I got 100g of 100 pieces for £125 and couldn't be happier with my purchase. I'll be buying again in a few years time when it's time to replace my current extensions!

16 March 2023
Unprompted review
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Reply from Hairnyextensions

Good evening Demi, thank you so much for your wonderful review. We here at Hair NY work around the clock to please our customers, clients, students and salons. We really appreciate each and everyone of you! It’s so nice to get feedback like this! Thank you for taking your time to write this. Means so much to be appreciated. Also thank you for your custom.

Rated 5 out of 5 stars

Being going to Norah for my hair…

Being going to Norah for my hair extensions and fittings for over 2 years now have always felt so welcomed the service is really great the hair is amazing washes up lovely and always lasts me around 9 months with my weave highly recommend would give more stars if I could ❤️

4 May 2022
Unprompted review
Rated 5 out of 5 stars

RECOMMEND RECOMMEND RECOMMEND

I can honestly say this hair is absolutely amazing. I have had my hair in for over a year now and still going strong. Norah is so friends and caring and listens to your needs. I have been going to Norah for 4 years now and will forever be with her.
I couldn’t recommend them enough.

20 November 2021
Unprompted review
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Reply from Hairnyextensions

Thank you Cora for your amazing review it honestly means so much to us here at Hair NY extensions

Rated 1 out of 5 stars

AVOID AVOID AVOID

If I could give zero I would, STAY AWAY from ordering from this website. 6/7 of the metal nano parts were stuck in my hair, the hair is disgusting and goes knotty within the hour. The company is now not complying and ignoring me, and trying to blame me that I had apparently put too much conditioner in my hair which caused the metal part to be stuck. Seriously? I’ve been wearing and a hair extension stylist for 5/6 years now and NEVER had this problem with any nano hair extension. This problem has been ongoing with this company since May and still refusing to refund me, they tried sending me out a new set which I didn’t ask for. I would just like my refund back, however they are now ignoring my emails. Which I will be taking this further. Very funny how there is only 1 good review from July of this year, and my complaint starting from the end of June. Makes me think the review below was done by a staff member incase I was going to do a bad review months ago. YOU WILL GET SCAMMED, please take your businesses and money else where.

PS… THEY HAVEN’T BEEN REPLYING TO MY EMAILS FOR THE LAST WEEK!!!!!! THEY HAVE MY ORDER NUMBER ETC. JOKE OF A COMPANY AND HAVE CONTACTED TRADING STANDARDS. They have advised I have a good case to fight.

24 June 2022
Unprompted review
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Reply from Hairnyextensions

Dear Hayley,

Thank you for taking the time to write this review. In response to your claim that a few stands fell out after wearing the extensions for over two months is quite usual dependant upon your following the aftercare advice we give. We still have the hair you sent back and it is soft and smooth as it was when you received it and I am happy to post pictures of this for any potential customers of ours. You purchased the hair in May and then complained in the first instance to me in August demanding a refund. As a goodwill gesture we agreed and settled on replacement extensions instead. You then wanted to return the replacement extensions and again demanded a refund after accepting the replacement hair extensions. As I explained to you in the email at the time, we had resolved this issue. Im afraid we are not in the business of loaning out extensions free of charge. If we did, we would not have a business. I’m sure all potential customers will see that we did everything within reason to resolve this matter. I can also confirm that we never ignore our customers.

I can also confirm that our company has excellent reviews mostly on Google and our website. We just recently also joined trust pilot and have had 1 other review so far. We are a small family run business that works passionately to always exceed our customer’s expectations.

We strongly believe in building trusted business relationships, and will do everything possible to please our clients, students and customers always to the highest standards. We have emailed you several times trying our best to leave you happy, however it seems you are not. As stated on numerous emails to you, we just uphold our policy on refunding hair fit for resale with an order number and proof of purchase with in 14 days. We still await this information and we can go from there…

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