While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Hair product shop
  2. Beauty product supplier
  3. Beauty supply store
  4. Health and beauty shop

Written by the company

Hi. We are HAIRTWO We craft our French, thoroughly researched hair products to solve hair issues worldwide.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

23 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Five star! I've purchased HairTwo's hair…

I recently purchased HairTwo's hair growth products, and I wanted to share my experience with you.

First off, the delivery was surprisingly fast! I received my order within a 6 days of placing it, which was a pleasant surprise. The packaging was secure, and everything arrived in perfect condition.

As for the customer support, I had a few questions about the products before making my purchase, and I reached out to their customer service team. They were super helpful and responded quickly, addressing all my inquiries, which made me feel more confident about my choice.

Now, let's talk about the products themselves. I've been using HairTwo's hair growth products for a few weeks, and I'm already seeing a noticeable difference in my hair. It feels healthier, looks shinier, and I can see some new growth as well. I'm excited to continue using these products to see even better results.

Overall, I'm very satisfied with my experience with HairTwo. Fast delivery, excellent customer support, and effective hair growth products. I highly recommend giving them a try if you're looking to improve the health and growth of your hair!

2 November 2023
Unprompted review
Rated 1 out of 5 stars

It’s completely unbelievable.

It’s completely unbelievable.. When I ordered the ‘bestseller’ face massage back in March, I had my doubts and was unsatisfied with their service. So all the reason for me to request for the return procedure. I returned the package back to Germany and requested my cancellation on my Klarna payment. I never heard back from them, in any shape or form and they didn’t cancel my order.

I can go on about how unprofessional the company is, but reading the other comments, it’s as clear as day that this is a total scam. Please don’t order here!!

11 March 2023
Unprompted review
Rated 1 out of 5 stars

THEY ARE A SCAM!

THEY ARE A SCAM!! I paid for my order and contacted them 15 times that my order hasnt arrived. They kept on giving excuses and links that dont work.
At the moment, their email isnt working and their website is gone!!!! Want my money back

8 May 2023
Unprompted review
Rated 1 out of 5 stars

SCAM

I ordered products of around 200 euros worth.
1) the order was only dispatched when i wrote them a reminder 3 days later.
2) the order never reached me. it was a stressful e-mail exchange with both them and the currier firma. they do not answer e-mails. i had to sent 3-4 times the same e-mail until they would finally answer me several days later.
3) a month after the order I am still demanding that they would return my money back, but they now just ignore my e-mails again. i went to customer protection agency and hope that this will solve it. i never ever had encountered such a scam. STAY AWAY! SCAM!!!!

1 April 2023
Unprompted review
Rated 1 out of 5 stars

I’ve never received my order after a month!!!

That was the worst choice ever to bye on your website THE NOT EXISTING PRODUCTS!!!
As you said more than 14 days before I’ve made a BIG mistake!!!
I’m very disappointed and sorry for you since I’m going to write a NICE REVIEW about your website and publish it on instagram, Facebook, everywhere I can….
If the unprofessional client service doesn’t respond ASAP, I really mean it, ASAP, the next step will be awful for HAIRTWO….

13 March 2023
Unprompted review
Rated 5 out of 5 stars

Really good products

Really good products. I got them 2 months ago and it leave the hair shiny and I feel already more thicker.
They package is just perfect same as the communication with them.

10 February 2022
Unprompted review
Rated 5 out of 5 stars

We tried the set and were very happy…

We tried the set and were very happy with the results. Even though it's not a cheap product, but the delivered quality justified the price. Starting from packaging which has minimal plastic, and great to take on the trip without worrying that it might spill, to different composition of the actual shampoo and conditioner

27 July 2021
Unprompted review
Rated 5 out of 5 stars

Amazing prodcuts! 10/10

Amazing prodcuts!! I had issue with scratchy and dry scalp, i have tried loads of products for years to fix this problem, but nothing was working. I have discovered this awesome brand and in few weeks the scalp has started to heal, no more scratches ! Also the hair feels very nice aswell.
My No. 1 brand for hair care now.
Customer service is excellent as well.
Overall 10/10

22 July 2021
Unprompted review
Rated 5 out of 5 stars

Best discovery ever

Best discovery ever! I’ve struggled with dandruff and itchy head for years, dozens of the most expensive shampoos haven’t helped but this line is a miracle! Dandruff is gone, hair is gentle, easy to comb, hair loss decreased and shampoo smell is wonderful. I will not change this shampoo to anything, absolutely my favorite. The best company!

20 July 2021
Unprompted review
Rated 5 out of 5 stars

Exceptional products

Got the 3x Hair Growth Kit: the amount of the products was enough for nearly two months. I had problems regarding the dryness of the scalp as well as hair loss, which now seem like a bad memory, as my hair has visibly changed: from rather flat and frizzy to thicker and healthy-looking. Furthermore, I like the consistency of the products: they don't make the hair feel artificially glossy, and smell differently from all I've ever tried: like herbs mixed with wild flowers 🌿 Strongly recommended :)

7 July 2021
Unprompted review
Show reviews in all languages. (23 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look