Do not waste your money
Do not waste your money. Meat is supposed to arrive frozen - I got mine semi defrosted and covered in slime from leaking bags of chicken. Refreezing meat is fine - but refreezing meat defrosted in a cardboard box at the back of a van when it's 30 degrees outside is not fit for consumption.
I called and emailed straight away with my issue. I included pictures and videos of the meat and made a list of all the meat I had to throw out.
Remember - this is supposed to be a halal service. Halal goes beyond killing the animal. It's also in the way they conduct themselves and their business.
They gave me back 15% of what the owe me despite the issues. By Allah I will recover every penny of the other 85% on the day of judgment.
I wish I could include pictures of the products and share the email chain since typing this out feels unbelievable. Their excuse for not refunding - no one else complained. We received our order late in the evening and it was packed before 10am.
I've reported them to nvwa
They also tried to hide my review on my other account as defamatory content. It's not defamation if it's true. This tells you all you need to know about the business and how they operate.
Look at the other 1 star reviews online and you'll see a lot of people have had the same issue.

