Halcyon Days Reviews 128

It is somewhat tricky to order from US. Your “partners” are unable to personlize your enamel boxes. Contacted Jamie Powell in youe customer support and he put me in touch with Jacqueline, who hanled m... See more

Perfect and attentive service. My bespoke box wish came true and it is just as I hoped it would be. Every minor adjustment I requested, was happily and easily accommodated. I was surprised about how e... See more

Bought a bangle for my wife which was beautiful but had an issue with the hinge pin coming loose. Made contact despite being out of a normal warranty and was impressed that the company replaced the ba... See more

Halcyon Days is a wonderful company. The products and Customer Service are second to none. I've long admired their craftsmanship and am now an avid collector of all their ranges

I have been ordering the Christmas Box for 36 years. This year in October as usual I ordered the 2025 box. To date I have still not received the order despite numerous calls to customer service who... See more

We ordered a bangle, preorder, on September 18th. The website said it would ship out October 1st. We have not received any updates at all. Have emailed 4 times and called 3 times with zero response.... See more

Ordered a bracelet 30th September 2025. Weeks go by, no bracelet, no tracking, nothing. I emailed multiple times, no response. I called, no answer. Eventually I've had to go via my credit card to recl... See more

I needed to exchange some bangles for a different size and it was complicated due to one being sold out and the new bangles having to be delivered to the Isle of Man. Throughout the whole process, Ja... See more

Jacqueline went above and beyond to take my personalized orders, follow through with every detail and communicated during the entire process. She explained the options for two boxes and sent proofs un... See more

Apart from the lovely, consistent quality and variety of the items offered by Halcyon Days, we must say that the service is always prompt and really first class. They always go out of their way to sat... See more

I have been a long standing admirer and customer of Halcyon Days. I saw a beautiful pair of cufflinks but the website said it was out of stock. I received very prompt and courteous response to my enqu... See more

I heard about the craftsmanship and beauty of Halcyon Days products so bought my friend a bracelet for her special birthday. I was not disappointed. It was beautiful and the details on it gave it an u... See more

The bracelets I received are just beautiful. The pictures online are true to their image, but in-person the pieces are visually stunning. They compliment other HD jewelry I pair them with. Great for e... See more

I contacted Halcyon Days customer service with a special request, and I was lucky enough to be assisted throughout the process by Jacqueline. She was a delight to work with! She was able to fulfill... See more

My beloved enamel box, a gift from my parents, was broken and I was delighted to learn that I could send it to Halcyon for repair. I was surprised by the white glove service I received. A dedicated re... See more

I cannot fault this company, particularly Jacqueline in Customer Services. Nothing was too much trouble when we had to exchange a large bangle for a small one. All managed with the minimum of fuss, a... See more

I was most impressed by the understanding and helpfulness that Jacqueline Shepherd gave me when I asked about a particular item I was looking for on the Halcyon Days Website. She found the enamel box... See more

This was my first dealings with Halcyon Days and they, and Jacqueline who dealt with me, were great. I had bought the Trooping The Colour cup for my Mum for her birthday, which I knew she wou... See more

Jacqueline has helped me over time with various concerns related to my orders. The most recent time she checked into why I couldn't get my HD order completed. There was a problem with my address,... See more

After a problem with my order, then a very helpful person sorted everything out. I was very pleased.

Excellent customer service!! Jacqueline was very understanding and did her utmost to help with my order. My emails were answered rapidly and she kept in contact untill my problem was resolved. Tha... See more

I wanted a gift and I noted a 5 working day delivery, which was too long. I called the Customer Services who were perfectly polite and expedited the purchase through the packaging route. The gift a... See more

I have ordered from HD before and on this occasion I ordered an enamel box as a Christmas gift for my sister. Unfortunately I had to chase the order over a period of days and was finally informed... See more

My 3rd order from Halcyon Days and all I can say is the products, the service and delivery have been outstanding. The customer care is above and beyond and I would highly recommend them to anyone.

Really impressed with this company, the products are lovely and the staff go beyond and above to help the customer. Would have no hesitation purchasing from them.

Our attempted online order was derailed by a mysterious digital goblin who declined to accept our default address in the US for the last 25 years. A quick email was answered by a fair maiden who perso... See more

The level of personalized service was exceptional. There was a production issue with one of my ordered items and the Halycon representative researched all the details so I was able to make a decision... See more

Wonderful service from the very helpful Jacqueline...She arranged the item that I Wanted ,as was not in stock on the Website to purchase. Delighted with the bangle ....

I needed a special order from Halycon Days - engraved, timely delivery, gift wrapped, etc. Jacqueline provided excellent customer service answering all my queries and ensuring that the order arrived i... See more

Halcyon Days is a great company, producing super enamel boxes. Over the years I have purchased many boxes for a myriad events from birthdays to Christenings. Their bespoke service is very professiona... See more

The customer service I received from, Jacqueline , at Halcyon Days was exemplary. She was friendly , efficient , knowledgable and resolved my query the same day . The service I received from Jacquelin... See more

Jacqueline went to a lot of trouble to find me a new box for one of my Halcyon ceramics. Couldnt have been more helpful and kind. And she succeded!

Jacqueline was incredibly helpful and wasted no time in helping me with my order. I had a very pleasant experience.

I placed an order and had to contact their customer services a couple of times. The response was swift and efficient, expertly dealing with my queries. The product is delightful, nicely wrapped, a ver... See more

Jacqueline was absolutely lovely and very helpful throughout the process and the products themselves are really beautiful. I would definitely recommend Halcyon Days to anyone looking for something spe... See more

Had a slight problem with a product I teas handled very well and a replacement was despatched and all sorted with ease

Jacqueline went above and beyond in delivering exceptional customer services! I was very impressed with her efforts and extremely pleased with the outcome.

Fantastic items well packaged with swift despatch and clear communication throughout the transaction. In addition customer service (Jacqueline especially) is quick to respond to queries with a polite... See more

We are located in the U.S and for more than 10 years, we’ve been ordering gifts for family members from halcyondays.co.uk multiple times each year. Without exception, each order has been a truly... See more

Outstanding customer service, swift, professional and offering relevant solutions. Throughout the transaction communication and advice where needed. Thank you.

Very pleased with the product and grateful to Jacqueline for her helpful advice and patience during the order process.

Brilliant customer service. Quick and precise answer.

I ordered my itemhowever I made a mistake in the text however Jacqueline spotted the mistake got in touch with me and we sorted it out I would highly recommend this company and the people who wo... See more