Made the order, not sure why it then processed to a different store after purchase to somewhere where there was no stock. But when the fella called to tell me he then also arranged to transfer the ord... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
A little disappointed when I went to collect an item we had ordered and it wasn't in stock. The young lady who served was unbelievably helpful explaining what had happened and the item wasn't in stock... See more
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Very personable driver who willingly situated my order of sand at my property to accommodate my needs. I received exactly what I ordered in a timely manner and would order again from Haldane Fisher. O... See more
Company replied
Placing my order was pretty straightforward online. Followed on with email confirmation, and second giving its intended delivery slot which fell perfect for me. Delivery was a friendly man crew. Wh... See more
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Company details
- #91 of 112 best companies in Building Materials Supplier
- #84 of 113 best companies in Bathroom Supply Shop
- #41 of 57 best companies in Door shop
- #55 of 70 best companies in Garden building supplier
- #63 of 68 best companies in Timber merchant
- #41 of 53 best companies in Plumbers' merchant
About Haldane Fisher
Written by the company
Haldane Fisher is one of the leading independent suppliers to the construction industry in the UK and Ireland, serving both trade customers and the general public.
Haldane Fisher is part of the Haldane Group, made up of Haldane Fisher NI, Haldane Fisher UK, Haldane Fisher Isle of Man, GE Robinson & Prowood. Bringing the total number of branches within the Group to twenty-two.
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Contact info
Shepherds Way Carnbane Industrial Estate, Newry , BT35 6QQ, Newry, United Kingdom
- 028 3026 3201
- info@haldane-fisher.com
- haldane-fisher.com
4.4
Excellent
2k reviews
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Great team on deliveries
Great service from Haldane Fisher. I had quite awkward drop-off location that the initial delivery truck couldn't fit into. The team were really nice about it however - and didn't give up. They came up with a solution involving sending a smaller truck / crane - which they did so speedily and and then managed to skillfully get it into the desired location (saving me a full day of back breaking wheelbarrowing in the process!)
Great service from the Bangor branch team!
1 September 2026
Unprompted review
Ive had two good visits with the Bangor…
Ive had two good visits with the Bangor branch. Staff going that extra mile answering queries and checking things, and always offering to help me put things in my car.
11 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very easy to order on line and pick up
22 August 2026
Reply from Haldane Fisher
Thank you for your lovely review! We’re delighted to hear that you found ordering online and picking up your order so easy and convenient. We really appreciate your support and hope to see you again soon!
Reply from Haldane Fisher
Thank you for your great feedback! We’re so pleased everything was quick and hassle-free. We really appreciate your support and hope to welcome you back again soon!
Not impressed to be honest
Not impressed to be honest , it was over two weeks for my order to be delivered and when it did there was no notice….
The sleepers are not all the same size as proclaimed, can be 10cm longer or shorter.
1 June 2026
Reply from Haldane Fisher
We’re sorry to hear about your experience.
We apologise for the delay and lack of delivery notice, and we’re also sorry to hear about the variation in sleeper sizes.
We appreciate your feedback and will be looking into these issues with our team.
Didn't have what they said they had
Didn't have what they said they had
Ended up standing waiting for about 20 minutes to get it sorted, bang average service
6 August 2026
Reply from Haldane Fisher
We’re sorry to hear about your experience.
We understand how frustrating it must have been to be told we had something available, only to then find out we didn’t and have you waiting around for around 20 minutes while it was sorted.
That’s not the level of service we aim to provide. We appreciate you taking the time to leave feedback, and we’ll be looking into what happened with the team.
Goods delivered on time no issues.
17 August 2026
Reply from Haldane Fisher
Thank you for your feedback!
We’re delighted to hear that your goods were delivered on time and everything went smoothly. We really appreciate you taking the time to leave a review.
It was great that the delivery person…
It was great that the delivery person put the bulk items were i needed them having to try getting it from A to B
17 August 2026
Reply from Haldane Fisher
Thank you for your lovely feedback!
We’re so pleased to hear that our delivery person was able to put the bulk items exactly where you needed them, saving you the hassle of moving everything from A to B. We really appreciate you taking the time to share your experience!
Great customer communication
Made the order, not sure why it then processed to a different store after purchase to somewhere where there was no stock. But when the fella called to tell me he then also arranged to transfer the order to another store and it was delivered within the first couple of days of the delivery timescales provided.
18 August 2026
Reply from Haldane Fisher
Thank you for taking the time to leave your review. We’re sorry for the initial confusion with your order, but we’re pleased to hear that our team was able to resolve the issue quickly by arranging a transfer to another store and that your order was delivered within the expected timescale.
We really appreciate your patience and understanding, and we hope you’re happy with your purchase!
No email to say product ready for collection
Online ordering was ok, I thought with the product being in stock I would be able to pick it up quickly. I was told to wait on an email before going to the store but it never came. I phoned a few days later to be told it was ready to pick up. In my opinion they need to be sharper on updating customers about orders. Customer service when going to the store was good.
17 August 2026
Reply from Haldane Fisher
Thank you for taking the time to share your feedback. We’re pleased to hear that you found our customer service at the store to be good.
We’re sorry, however, for the delay in communication regarding your order. We understand how frustrating it must have been to wait for the collection email and then have to contact us to find out that your order was ready. We appreciate you highlighting this, and we’ll take your feedback on board as we continue to improve our order updates and communication.
Thank you again for your patience and for bringing this to our attention.
Reply from Haldane Fisher
Thank you for your kind review! We’re delighted to hear that you found our staff friendly and helpful and were happy with the service. We really appreciate your support and look forward to welcoming you back again!
Great service and delivery and earlier…
Great service and delivery and earlier than expected date which was a bonus bags great size well packed
15 August 2026
Reply from Haldane Fisher
Thank you for your fantastic review! We’re delighted to hear that you were happy with the service and delivery, and that your order arrived earlier than expected. It’s also great to hear that you were pleased with the size and packaging of the bags.
We really appreciate your feedback and hope to welcome you back again soon!
Excellent service
Excellent service, as always. Regular updates, friendly customer service, and delivery a day earlier than expected to kindly accommodate.
14 August 2026
Reply from Haldane Fisher
Thank you for your fantastic review! We’re delighted to hear that you received excellent service, with regular updates and friendly customer service throughout. It’s great to know we were also able to accommodate an earlier delivery for you.
We really appreciate your continued support and look forward to serving you again!
Reply from Haldane Fisher
Thank you for bringing this to our attention. We’re sorry to hear you’ve experienced an issue. We are currently looking into this and will be in contact with you as soon as possible to discuss this further.
Thank you for your patience and understanding.
Ordered online and next morning was…
Ordered online and next morning was told my order was ready for collection
Went into the store showed the employee my reference number and was given my order.
It was all easy with pleasant staff, and I would have no hesitation using them again
13 August 2026
Reply from Haldane Fisher
We're so glad to hear your online order and collection experience was easy and pleasant! We truly appreciate your kind words about our staff and look forward to welcoming you back again soon. Thank you for your positive feedback!
Friendly driver who gave good helpful…
Friendly driver who gave good helpful advice - ordering was easy, delivery efficient and prompt.
13 August 2026
Reply from Haldane Fisher
Thank you for your fantastic review! We’re delighted to hear that you found our driver friendly and helpful, and that the ordering process was easy and your delivery was prompt and efficient.
We really appreciate your feedback and look forward to serving you again!
Great service and communication
Great service and communication. Nothing is a problem…. very helpful ⭐
12 August 2026
Reply from Haldane Fisher
Thank you for your lovely review! We’re delighted to hear that you received great service and communication from our team. It’s fantastic to know that you found us helpful and that nothing was too much trouble.
We really appreciate your feedback and look forward to helping you again!
Delivered fast and put materials in the…
Delivered fast and put materials in the ideal spot while I was away from home.
28 July 2026
Reply from Haldane Fisher
Thank you for your great review! We’re delighted to hear that your delivery arrived quickly and that our driver was able to leave the materials in the ideal spot while you were away.
We really appreciate your feedback and hope to deliver to you again soon!
Great company to deal with
Easy to order, great support for questions and delivery was fast to the door.
11 August 2026
Reply from Haldane Fisher
Thank you for your fantastic review! We’re delighted to hear that you found the ordering process easy, our team was able to provide great support with your questions, and that your delivery arrived quickly.
We really appreciate your feedback and look forward to serving you again!
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