Very personable driver who willingly situated my order of sand at my property to accommodate my needs. I received exactly what I ordered in a timely manner and would order again from Haldane Fisher. O... See more
Company replied
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Review summary
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Was looking at website and saw thot I could pre-order, pay (cheaper than others in Coleraine) and collect at time that suited me. Once ordered a confirmation email followed and a further email informi... See more
Company replied
Placing my order was pretty straightforward online. Followed on with email confirmation, and second giving its intended delivery slot which fell perfect for me. Delivery was a friendly man crew. Wh... See more
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The Bangor Team’s customer service is nothing short of fantastic! I made an online order but being in Belfast I needed the items quickly and the Bangor store could not help me enough. They answered my... See more
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Company details
- #93 of 113 best companies in Building Materials Supplier
- #85 of 113 best companies in Bathroom Supply Shop
- #44 of 57 best companies in Door shop
- #56 of 70 best companies in Garden building supplier
- #64 of 69 best companies in Timber merchant
- #41 of 52 best companies in Plumbers' merchant
About Haldane Fisher
Written by the company
Haldane Fisher is one of the leading independent suppliers to the construction industry in the UK and Ireland, serving both trade customers and the general public.
Haldane Fisher is part of the Haldane Group, made up of Haldane Fisher NI, Haldane Fisher UK, Haldane Fisher Isle of Man, GE Robinson & Prowood. Bringing the total number of branches within the Group to twenty-two.
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Contact info
Shepherds Way Carnbane Industrial Estate, Newry , BT35 6QQ, Newry, United Kingdom
- 028 3026 3201
- info@haldane-fisher.com
- haldane-fisher.com
4.4
Excellent
2k reviews
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I ordered and paid for 2 tins of fence…
I ordered and paid for 2 tins of fence paint from the Lisburn branch as they showed they were available on the website . I got a message to say the order was ready for collection. I attempted to collect the order 2 days later and was told only 1 tin was available. I was given a number of explanations ranging from the website showing available stock was wrong to the order gad been made some time ago and not collected. It was suggested I travel to another branch in Belfast who did have stock. I got the clear impression one of the paint tins had been sold to another person as the order hadn’t been collected. I found a particular female staff member who was not serving me to be particularly annoying as she kept interrupting. The whole experience was unsatisfactory and a waste of my time . Of course no apology offered! Let’s hope the refund comes through and it’s not paid to another customer.
5 August 2026
Unprompted review
Great communication from start to…
Great communication from start to finish delivery fella was lovely also.
29 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Haldane Fisher
Hi Jeremy,
We are so glad to hear your order arrived promptly. We appreciate your positive feedback!
No products have been delivered and no…
No products have been delivered and no one is answering emails about where they are.
28 July 2026
Reply from Haldane Fisher
Hi Jay,
Thank you for bringing this to our attention. We're very sorry to hear that you haven't yet received your order and that you've had difficulty getting a response.
A member of our team will be contacting you shortly with an update on your order and to help resolve this as quickly as possible. We appreciate your patience and thank you for allowing us to put things right.
Reply from Haldane Fisher
Thank you for your kind review! We're delighted to hear that you were happy with our customer service and the flexibility we were able to offer. We really appreciate your feedback and look forward to helping you again in the future.
Reply from Haldane Fisher
Hi Ruth,
We're so glad to hear you appreciated our communication and found our service reliable. Thank you for your kind words!
Nice people in store on the telephone…
Nice people in store on the telephone but delivery takes forever
24 July 2026
Reply from Haldane Fisher
Hi Henry,
Thank you for your feedback. We're really pleased to hear you found our team helpful both in-store and over the phone. We're sorry that your delivery took longer than expected.
We understand how frustrating delays can be and are always working to improve our delivery times. We appreciate your patience and hope to provide you with a much smoother experience next time.
Great customer service
Great customer service. Everyone really helpful. Easy to order. Delivery simple. Sleepers and topsoil great. Thank you
24 July 2026
Reply from Haldane Fisher
Hi Joseph,
We are so happy to hear that you had such a positive experience with our customer service and found the ordering and delivery processes simple.
We are also glad you are pleased with the sleepers and topsoil.
Thank you for your wonderful feedback!
Good service
Was looking at website and saw thot I could pre-order, pay (cheaper than others in Coleraine) and collect at time that suited me. Once ordered a confirmation email followed and a further email informing that it was ready for collecting at my convenience. Following day on arrival at the Coleraine Depot. and speaking with a polite and funny lass my order was sorted and loaded in minutes even had time to enquire about roof slates but unfortunately they were a little expensive compared to other locations.
23 July 2026
Reply from Haldane Fisher
Thank you for taking the time to leave such a detailed review. We're delighted to hear that you found our online ordering process straightforward and appreciated the convenience of pre-ordering and collecting at a time that suited you.
It's great to know that our Coleraine team provided friendly, efficient service and had your order ready and loaded so quickly. We'll be sure to pass your kind words on to the team—they'll be pleased to hear they made such a positive impression.
We also appreciate your feedback regarding our roof slate pricing. We always aim to offer competitive prices while maintaining the quality of our products, and your comments are valuable as we continue to review our range and pricing.
Thank you again for choosing us, and we look forward to welcoming you back soon.
Got what I wanted when I wanted it at…
Got what I wanted when I wanted it at competitive prices. Excellent.
22 July 2026
Driver turned up early and placed the…
Driver turned up early and placed the bag exactly where I wanted it
22 July 2026
Reply from Haldane Fisher
We're so glad to hear our driver provided excellent service and placed your delivery perfectly. We appreciate your kind words!
Very helpful and knowledgeable staff in…
Very helpful and knowledgeable staff in the yard, desk and delivery drivers. Goog quality products.
22 July 2026
Reply from Haldane Fisher
Thank you for your wonderful feedback! We're so pleased to hear that our team members in the yard, at the desk, and our delivery drivers were helpful and knowledgeable. It's also great to know you're happy with the quality of our products.
Reply from Haldane Fisher
We are so pleased to hear that you received your items earlier than expected and that you had such a positive experience with our service. Thank you for your kind words!
Bought two new wheelie bins from this…
Bought two new wheelie bins from this company; price was competitive, delivery was super fast and communication was great. Also like the fact that it is a local company. 5/5
22 July 2026
Reply from Haldane Fisher
Hi Karen,
We are so pleased to hear you had such a positive experience with our service and the new wheelie bins!
We truly appreciate your kind words about our competitive pricing, fast delivery, and great communication. It means a lot to us that you value supporting a local company. Thank you for your wonderful 5-star review!
Reply from Haldane Fisher
Thank you for your fantastic review! We're so happy to hear that you experienced fast delivery and found our service easy to deal with. We always strive to make every interaction smooth and efficient for our customers. We truly appreciate your feedback!
Great service
Great products, great prices and fantastic service from making the order to the guys making the delivery.
19 January 2026
Reply from Haldane Fisher
Thank you for your wonderful review Finbar! We are so pleased to hear you are happy with both our products and the service you received from ordering to delivery. We truly appreciate your kind words and look forward to serving you again in the future.
great service
6 July 2026
Reply from Haldane Fisher
Thank you for taking the time to review your experience with Haldane Fisher Anthony. We look forward to seeing you in the future.
Haven't got my product yet.
Haven't got my product yet.
Went to collect to be given a sheet of paper and was told to come back again as none in stock. No idea how / when?
19 July 2026
Reply from Haldane Fisher
Hi,
We are looking into this now and will contact you with an update as soon as possible. We apologise for any inconvenience caused.
Haldane Fisher.
Reply from Haldane Fisher
We're so glad our staff made your experience good and that you appreciated our prices. Thank you for your kind words!
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