The range of products available is excellent and for the small customer the option to buy in smaller quantities to suite is great. Being able to order in the required quantity minimises wastage and m... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Made the order, not sure why it then processed to a different store after purchase to somewhere where there was no stock. But when the fella called to tell me he then also arranged to transfer the ord... See more
Company replied
I had expected a text before arrival, but luckily I was here. Got 3x 750kg bags of top soil that was good quality and the driver was very pleasant and helpful.
Company replied
Placed order, your Company rang next day to say it was an old brochure and no longer supply the size I required, but did source different doors for me! Now awaiting delivery or confirmation to when t... See more
Company replied
Company details
- #93 of 113 best companies in Building Materials Supplier
- #86 of 113 best companies in Bathroom Supply Shop
- #42 of 56 best companies in Door shop
- #55 of 70 best companies in Garden building supplier
- #64 of 70 best companies in Timber merchant
- #41 of 53 best companies in Plumbers' merchant
About Haldane Fisher
Written by the company
Haldane Fisher is one of the leading independent suppliers to the construction industry in the UK and Ireland, serving both trade customers and the general public.
Haldane Fisher is part of the Haldane Group, made up of Haldane Fisher NI, Haldane Fisher UK, Haldane Fisher Isle of Man, GE Robinson & Prowood. Bringing the total number of branches within the Group to twenty-two.
Shop Now
Branch Locator
Open an Account
Contact Us
Contact info
Shepherds Way Carnbane Industrial Estate, Newry , BT35 6QQ, Newry, United Kingdom
- 028 3026 3201
- info@haldane-fisher.com
- haldane-fisher.com
4.4
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
18 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Haldane Fisher
Thank you for your kind review! We’re so pleased you were happy with our service and truly appreciate your feedback.
Great service
Great service. Fantastic communication and updates when order delayed. Really helpful
17 August 2026
Reply from Haldane Fisher
Thank you so much for your wonderful review! We’re delighted to hear that you were happy with our service and communication. We really appreciate your understanding regarding the delay, and we’re glad our updates and support were helpful. We look forward to serving you again!
Claire was exceptionally helpful and…
Claire was exceptionally helpful and got my query sorted in no time at all. Even called the next day to make sure I had everything I needed. Highly appreciated.
31 August 2026
Reply from Haldane Fisher
Thank you for your lovely feedback! We’re delighted Claire was able to help and went the extra mile to make sure everything was sorted. We’ll be sure to share your kind words with her!
Good communication and fast delivery as…
Good communication and fast delivery as always.
17 August 2026
Reply from Haldane Fisher
Thank you for your kind review! We’re delighted you’re happy with our communication and fast delivery. We really appreciate your continued support!
Reply from Haldane Fisher
Thank you for your kind feedback! We’re pleased everything went smoothly and that you were happy with the delivery and communication.
My order was waiting for me as soon as…
My order was waiting for me as soon as they opened
16 August 2026
Reply from Haldane Fisher
Thank you for your review! We’re glad your order was ready and waiting for you right when we opened. We appreciate your support!
Very helpful staff
28 August 2026
Reply from Haldane Fisher
Thank you for your kind review! We’re delighted to hear that you found our staff helpful. We really appreciate your feedback and look forward to welcoming you back again soon.
Placed order
Placed order, your Company rang next day to say it was an old brochure and no longer supply the size I required, but did source different doors for me! Now awaiting delivery or confirmation to when they arrive!
26 August 2026
Reply from Haldane Fisher
Thank you for taking the time to leave your review. We’re pleased that our team was able to contact you promptly and source an alternative range of doors to meet your requirements.
We apologise that the brochure contained outdated information and appreciate your understanding while we arranged an alternative solution. We hope to have your doors with you soon and will keep you updated regarding delivery.
Thank you again for your patience and for choosing us.
Ladas Drive branch staff attitude
The Ladas Drive branch emailed me to tell me that my order was ready to be collected. When I arrived to collect my order told by one of the staff that they didn't have it in stock. I was given no apology. Instead the staff member said " what do you want me to do about it". Also in the store they allowed a customer to go around the shop swearing loudly. He actually walked around the counter into the staff area. To put his own rubbish into the staff bin. Disgraceful customer service. At least one of the staff had the decency to refund my money back into my account. As I asked to be refunded as I in good conscience could not give my money to be treated as if I was in the wrong for questioning why was I told to collect my items. If the stock was not available in the store.
14 August 2026
Reply from Haldane Fisher
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience when visiting our Ladas Drive branch.
We completely understand your frustration at receiving confirmation that your order was ready for collection, only to be told upon arrival that the items were not available. We appreciate that this was both inconvenient and disappointing, and we apologise for the poor communication and the way the situation was handled by our team.
The comment you received regarding what could be done about the situation is certainly not the level of customer service we expect from our staff. We also take your comments regarding the behaviour of another customer in the store seriously. Customers and staff should be able to enjoy a safe, respectful and professional environment.
We are pleased that a member of our team was able to arrange your refund, but we recognise that this does not undo the frustration caused by the experience.
Your feedback has been noted and will be shared with the relevant branch management team so that the issues you have raised can be addressed. We are sorry that we did not provide you with the standard of service you should reasonably expect from us.
Building to a budget on a budget…
The range of products available is excellent and for the small customer the option to buy in smaller quantities to suite is great. Being able to order in the required quantity minimises wastage and makes small projects cost effective.
Easy ordering system and delivered at a time that suuts best.
13 August 2026
Reply from Haldane Fisher
Thank you for your great review! We’re delighted our product range, flexible quantities and convenient delivery worked well for you. We really appreciate your feedback and look forward to helping with your next project!
My items just abandoned in the rain…
My items just abandoned in the rain outside not a phone call or a knock on the door to make sure its left in safe place
26 August 2026
Reply from Haldane Fisher
We’re very sorry to hear this. Your delivery should have been left in a safe, suitable place, and you should have been notified. We apologise for the inconvenience and disappointment caused, and we’ll be addressing this with our delivery team.
I had expected a text before arrival
I had expected a text before arrival, but luckily I was here. Got 3x 750kg bags of top soil that was good quality and the driver was very pleasant and helpful.
24 August 2026
Reply from Haldane Fisher
Thank you for your review! We’re pleased to hear you were happy with the quality of the topsoil and found our driver helpful and pleasant. We’ll also take your feedback regarding the delivery notification on board.
Great team on deliveries
Great service from Haldane Fisher. I had quite awkward drop-off location that the initial delivery truck couldn't fit into. The team were really nice about it however - and didn't give up. They came up with a solution involving sending a smaller truck / crane - which they did so speedily and and then managed to skillfully get it into the desired location (saving me a full day of back breaking wheelbarrowing in the process!)
Great service from the Bangor branch team!
1 September 2026
Unprompted review
Reply from Haldane Fisher
Thank you for the fantastic review! We’re delighted the Bangor branch team could find a solution and get your delivery safely into place. We really appreciate your kind words and are glad we could save you the back-breaking wheelbarrow work.
Ive had two good visits with the Bangor…
Ive had two good visits with the Bangor branch. Staff going that extra mile answering queries and checking things, and always offering to help me put things in my car.
11 August 2026
Very easy to order on line and pick up
22 August 2026
Reply from Haldane Fisher
Thank you for your lovely review! We’re delighted to hear that you found ordering online and picking up your order so easy and convenient. We really appreciate your support and hope to see you again soon!
Reply from Haldane Fisher
Thank you for your great feedback! We’re so pleased everything was quick and hassle-free. We really appreciate your support and hope to welcome you back again soon!
Not impressed to be honest
Not impressed to be honest , it was over two weeks for my order to be delivered and when it did there was no notice….
The sleepers are not all the same size as proclaimed, can be 10cm longer or shorter.
1 June 2026
Reply from Haldane Fisher
We’re sorry to hear about your experience.
We apologise for the delay and lack of delivery notice, and we’re also sorry to hear about the variation in sleeper sizes.
We appreciate your feedback and will be looking into these issues with our team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.