It is not easy to talk, chat often resets, not all information in hallon page is clear. When I changed plan with subscripsion to another with more GB, it changed automaticly to prepaid card. And I did... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
For mobile subscription, the internet is very poor and slow even in the city. I live in Gothenburg and it fails too often, in the office, city park, groceries. Cannot rely on the internet so I am chan... See more
Company replied
Good support. And their offers good for temporary solutions (I dont use them as my default account as i have one already). Otherwise, I don’t think they have all the information clear on the website,... See more
My previous telecom providers had very poor rates for mobile subscriptions. Migrating to Raspberry was very smooth and digital, they had all possible questions in their FAQ. I could migrate and k... See more
Company replied
Company details
Written by the company
Hallon uppstod när allt fler efterfrågade enkla och billiga mobilabonnemang. Varför krångla till det när man inte behöver, tänkte vi. Sedan 2013 har svenskar kunnat ringa och surfa billigt utan bindningstider, krångliga fakturor eller rörliga priser. Ett enklare mobilt liv börjar med ett klick hos oss. Vi kallar det Halloneffekten.
Contact info
Box 7012, 121 07, Stockholm-Globen, Sweden
- kundservice@hallon.se
- hallon.se
3.8
Great
7k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bought a phone for my daughter in…
Bought a phone for my daughter in April, but after only a couple of months she can not call or recieve anything outside Wifi.. tuns out it might has something to do with the shutdown of 2G/3G, but why am I sitting here doing this??????????? Why am I doint their fck job? I am PAYING FOR A SERVICE I AM NOOOOOT GETTING. Do I hear anything from anyone? No.. Ofcourse not. I have do research this. I have to call first Elgiganten, then OnePlus who is just about to disappea from the market completely too, and now after reading an email, calling Hallon. This is the email from OnePlus:
I am sincerely sorry to hear that you are experiencing this issue and I will try to offer the information we have available in order to clarify this matter. I appreciate your kind cooperation.
As we have discussed, due to the current 2G/3G shutdown in Sweden, phones now require VoLTE support in order to be able to make or receive calls in that region.
Carriers will be moving users away from older 2G and 3G networks, while expanding 4G and 5G coverage across Europe. In the future, users will need to make sure that they have a newer 4G or 5G-ready device to continue making calls, sending messages and using mobile data using the latest technology.
Normally, this phone supports VoLTE, but it also depends on the operator's support in the region.
We have 4 main operators that typically support VoLTE for OnePlus devices in Sweden: Telia, Telenor, 3 and Tele2.
For that reason, I have forwarded your case details for a review, to check whether Hallon supports VoLTE for OnePlus devices or not. I recommend you to also check with your carrier and confirm whether they are using Tre/3 network or not, or if they have any relation with it. They can also check if they can confirm whether VoLTE should be supported for OnePlus or not.
I do hope that this communication will further help in clarifying which other carrier you could consider, as the ability to enable VoLTE also depends on each carrier plan. You can try inserting a SIM card from any of the above four carriers that support VoLTE for OnePlus devices, and let me know if you can make or receive calls with another carrier.
The response to the feedback raised can be provided in a few days. In the meantime, if there is anything else you need or if you have any questions, please do not hesitate to reach out. I will be here for you!
Thank you for your continued patience and understanding.
I wish you a lovely day ahead!
Kind regards,
**********
OnePlus Customer Support
#NeverSettle
3 August 2026
Unprompted review
Reply from Hallon
Hi!
Thank you for taking the time to share your experience. We are sorry to hear about the difficulties you've encountered, both with getting the phone to work properly and with the amount of effort you've had to put into troubleshooting the issue yourself. We completely understand how frustrating it is when a service does not work as expected and when you feel left to investigate the cause on your own. 😊
We also understand your frustration regarding the uncertainty around VoLTE compatibility and the changes related to the 2G/3G network shutdown. When calls and messages suddenly stop working, especially on a recently purchased device, it can create a very disappointing experience.
We appreciate you sharing the details of your journey and the information you received from the manufacturer. Feedback like yours is valuable and helps highlight situations where communication and support can be improved.
Thank you for bringing this to our attention.
/Sofie at Hallon 💗️
Cheap and great coverage.
24 July 2026
Reply from Hallon
Hi!
Thank you for your review! We're delighted to hear that you're happy with both the price and the coverage. Making mobile services affordable while keeping you connected wherever you go is exactly what we aim for. 😊
/Lisa at Hallon 💗️
Hallon is a good company
Hallon is a good company, easy to change the subscription yourself to what suits you with just clear, simple, terms, as it should be.
Thank you! We are satisfied.
21 July 2026
Reply from Hallon
Hi!
Thank you for your kind words! We're delighted to hear that you find our subscriptions easy to manage and that our terms feel clear and straightforward, that's exactly the experience we want to provide 😊
It means a lot to us that you're satisfied with Hallon, and we truly appreciate you taking the time to share your feedback with us 💞
/Lisa at Hallon 💗️
Reply from Hallon
Hi!
Thank you so much for your recommendation! 😊 It means a lot to us that you're happy with Hallon and would recommend us to others. We truly appreciate you taking the time to share your positive experience with us 💞
/Lisa at Hallon 💗️
Reply from Hallon
Hi!
Thank you so much for your kind words! We're delighted to hear that you've had a positive experience with us, and we truly appreciate you taking the time to share your feedback. Your support means a lot to us 😊
/Lisa at Hallon 💗️
Reply from Hallon
Hi!
Thank you so much for your kind words 😊 We’re really happy to hear that you experienced the guidance as calm, positive and precise, that’s exactly the level of support we strive to provide.
Your feedback means a lot to us and motivates us to keep delivering a smooth and helpful experience 💞
/Lisa at Hallon 💗️
Impossible Billing Entries for Data on my Hallon Invoices
Upon reviewing the detailed invoices for my accounts, I found that Hallon is billing for multiple overlapping data sessions and claims this is normal. According to Apple's technical documentation, this is not possible. When confronted, they say it is because of the phone settings, which I also disproved and showed them verifiable proof that they are wrong. And, if that wasn't enough, there was a case of them billing 36 hours of data usage in a 24-hour day. They still take no responsibility and simply ignore this impossibility. Their service is very difficult to reach, won't do anything when presented with proof that what they are saying is incorrect, and won't escalate the issue. Chat took over 30 minutes to connect. They may be the least expensive option in Sweden, but not when your data runs out three times in one month because of billing that industry sources say is impossible.
***
It appears that I can't respond to Hallon's reply below, so I will add it to my review.
No, Lisa, I will not be contacting Hallon again. To be ignored three times and told the same incorrect information each time, and not have my issue taken seriously, is more than any customer should have to go through.
I don't see why you wouldn't reply that, given the circumstances, YOU will see that a technical investigation is made. So far, since my making this issue public, others have also found the same pattern of over-calculating data usage, and I am in contact with organizations in Sweden that have the power to make Hallon take this issue seriously.
Now, hopefully, they will because that seems to be the only thing that will make Hallon actually look into it.
29 June 2026
Unprompted review
Reply from Hallon
Hi!
Thank you for taking the time to share such a detailed description of your experience 😊 What you describe regarding overlapping data sessions, billing that does not seem to align with actual usage, and the lack of clear explanations must feel both confusing and frustrating.
We want to emphasize that data usage is normally measured from the network side, and in some cases sessions can appear split or registered in ways that differ from what the device itself shows. That said, the situation you describe, including usage exceeding the hours in a day, clearly needs to be reviewed carefully and explained properly. You should always feel confident that your billing is correct and transparent.
We are also sorry to hear that you feel your proof has not been taken seriously and that your case has not been escalated as expected. That is not the level of support we aim to provide, especially in complex cases where a deeper technical review is required.
We would strongly recommend reaching out again and referring to your existing case, asking specifically for a full technical investigation and a clear breakdown of how the usage has been calculated. Your feedback regarding long wait times and difficulty reaching support is also very important to us and something we take seriously.
Thank you again for sharing your experience, it helps us understand where we need to improve.
/Lisa at Hallon 💗️
I am so pleased with Hallon
I am so pleased with Hallon. I travel alot and the reception is seemless. They include the UK, which is the main destination I visit for family. Really love you network, hope you keep it up!
1 July 2026
Unprompted review
Reply from Hallon
Hi!
Thank you so much for your kind words, it truly means a lot to hear that you’re happy with our service and that things work smoothly while you travel 😊 It’s wonderful to know that the coverage in the UK makes it easier for you to stay connected with your family, that’s exactly what we aim for. We’ll absolutely keep doing our best to maintain and improve the experience for you 💞
/Sofie at Hallon 💗️
Reply from Hallon
Hej!
Tack så mycket för din feedback 😊 Vad roligt att du upplever vår service som både smidig och bekväm, det är precis så vi vill att det ska kännas.
Tack för att du tog dig tid att skriva!
/Sofie på Hallon 💗️
My experience
I was happy with the simcard. I would give more useful information in brief to the customers in advance. Like more information about the pause, the free period and so.
8 June 2026
Unprompted review
Reply from Hallon
Hi!
Thank you for your feedback, we are really glad to hear that you were happy with the SIM card 😊 We also truly appreciate your suggestion about clearer and more concise information, especially regarding pause options and free periods. That is very valuable input for us and something we continuously work on improving so it becomes easier for our customers to understand all details from the start.
If you ever feel that something is unclear, you are always welcome to reach out to us and we will gladly guide you through it.
Sofie at Hallon 💗️
Reply from Hallon
Hi!
Thank you so much for your kind words about our customer service, it really means a lot to us 😊 We are always here to help and strive to give you the best experience possible, so it’s wonderful to hear that you’re happy!
/Lisa at Hallon 💗️
bra service
5 June 2026
Unprompted review
Reply from Hallon
Hej!
Härligt att höra 😊 Vad roligt att du är nöjd med servicen, det är precis den upplevelse vi vill ge. Tack för att du delar med dig!
/Sofie på Hallon 💗️
This phone provider is a pure Scam
This phone provider is a pure Scam, when trying to terminate a contract with them, they will find any ridiculous excuse to make it last as long as they can….
1 June 2026
Unprompted review
Reply from Hallon
Hi!
We’re really sorry to hear about your experience, and we understand how frustrating it must feel when trying to end a contract and not feeling that the process is clear or fair 😊 It’s of course important to us that all terms and cancellation processes are transparent and easy to understand.
Sometimes there can be specific conditions connected to agreements, for example binding periods or notice times, which may affect how and when a contract can be ended. That said, we truly want to make this as smooth as possible for you and ensure everything is handled correctly.
Please don’t hesitate to reach out to our customer service so we can review your specific case in detail and help you move forward with a clear solution.
/Lisa at Hallon 💗️
I have receive huge roaming charges…
I have receive huge roaming charges twice when simply flying over a non euro country. Which is absolutely ridiculous and exploitative.
Also now I have no way to make phone calls or receive calls.
Overall I’m not impressed.
1 June 2026
Unprompted review
Reply from Hallon
Hi!
I’m really sorry to hear about your experience, I understand how frustrating and unexpected roaming charges like that can feel, especially when you have not actively used your phone 😊 When travelling or even passing through non EU airspace, your phone can sometimes connect to networks outside the EU which may lead to higher costs if roaming is not restricted.
Regarding your current issue with making or receiving calls, that definitely does not sound right. It could be related to a temporary block due to unpaid charges or a settings issue on the account. The best thing to do is to reach out to our customer service directly so we can take a closer look at your specific case and help you get everything working again as soon as possible.
We truly appreciate your feedback and hope we can turn your experience around.
/Lisa at Hallon 💗️
Quick to respond to my email…
Sofie was quick to respond to my email and was very helpful. Thank you for the excellent service.
20 May 2026
Unprompted review
Reply from Hallon
Hi!
Thank you so much for your kind words 😊 We are really happy to hear that Sofie got back to you quickly and that her help made a difference. Providing fast and friendly support is very important to us, so your feedback truly means a lot.
/Sofie at Hallon 💗️
Reply from Hallon
Hi!
Great to hear that everything worked well even in a fast moving situation 😊 We are really glad you feel satisfied with both the handling and the outcome. Thank you for sharing your experience with us.
/Sofie at Hallon 💗️
Reply from Hallon
Hi!
Thank you for the kind words 😊 We are really happy to hear that the service felt quick, smooth and effective, that is exactly the experience we aim to deliver.
/Sofie at Hallon 💗️
Really good service ♥️
27 April 2026
Unprompted review
Reply from Hallon
Hi!
Thank you so much for your kind words 😊 We are really happy to hear that you experienced the service as really good, feedback like this truly means a lot to us and motivates us to keep doing our best.
/Lisa at Hallon 💗️
Reply from Hallon
Hi!
Thank you for your feedback 😊 We are happy to hear that you found the online service easy to use and that everything worked smoothly for you. That is exactly the experience we aim to provide.
/Lisa at Hallon 💗️
Stole my money and refuse to give back
Scam phone company, they wanted to charge me 99sek and end up charging almost 400sek by mistake. They admited it was a mistake and now they refuse to retune my money. I want to get my money back and they refuse to give it back!!!
Don’t trust this company. Customer service is very bad and outdated, they just have mail and they respond very late. I don’t recommend it.
In response to Lisa;
I request a refund for the money I payed, I can provide details of the payment process. I contacted customer service and once they said they would refund and second time they say they wouldn’t. Please, refund my money since it was your mistake. Help me contact you and sort this out. Or give me a solution to sort this out, it’s unacceptable!
15 April 2026
Unprompted review
Reply from Hallon
Hi!
Thank you for explaining your situation in more detail 😊 We understand how upsetting this must be, especially when you were charged more than expected, told it was a mistake, and then received conflicting information about a refund. That kind of experience naturally feels unacceptable and creates frustration. While we cannot handle refunds or account actions here, your feedback clearly shows that the communication around your case has not been clear or reassuring. We are truly sorry that you feel left without a proper solution and that the support experience has not met reasonable expectations.
/Lisa at Hallon 💗️
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.