Hallsgreenhouses.com Reviews 

191
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers had a great experience with this company. Consumers frequently express satisfaction with the positive staff interactions and the excellent service they receive, even long after the purchase. Many reviewers are pleased that the resulting structure appears well-made and aesthetically appealing after completion. However, some customers mentioned significant issues with the accompanying documentation, describing instructions as poor, having missing steps, or containing confusing diagrams. A few others noted potential product concerns, such as glass panels breaking during shipping, or the rubber door seals proving to be a low-quality design issue.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a wide split in customer experiences. While... See more

Quality

Customers had ambiguous experiences with quality, reflecting a high level of disagreement. Many reviewers... See more

Staff

Customers consistently note positive experiences with staff, highlighting the helpful, friendly, and... See more

Instructions

Clients share ambiguous opinions on instructions. While many reviewers describe the assembly guides as... See more

Customer service

People report positive experiences with customer_service, noting that representatives are prompt, friendly,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I’ll start with a positive! The completed greenhouse is great! Very sturdy and a great size. The negatives are the instruction manual … what a joke! Missing steps, graphics that you can’t actually see... See more

Company replied

Rated 3 out of 5 stars

Everything previous reviewers have said about the truly dreadful instruction leaflet are true. I have built log cabins from scratch and I would do that again any day than try and work out how to asse... See more

Company replied

Rated 5 out of 5 stars

We needed some parts for an old greenhouse. Our detailed requirements were attentively listened too and then professionally and promptly dealt with. Despite the greenhouse no longer being made the war... See more

Company replied

Rated 5 out of 5 stars

We purchased a cube lean to greenhouse for my wife who is a wheelchair user and it was installed by a recommended installer. The install took less than a day and the finished product is excellent. Th... See more

Company replied


Company details

  1. Garden building supplier
  2. Garden
  3. Greenhouse

Written by the company

Halls is an old British company that has existed since 1936, and it was the first in the world to mass-produce greenhouses. Halls is closely associated with English gardening traditions and provides quality greenhouses at reasonable prices to this very day. The company offers a wide range of products and provides every opportunity to make your dream come true, regardless of whether you are a novice or an experienced gardener.


Contact info

3.9

Great

TrustScore 4 out of 5

191 reviews

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No recent history of asking for reviews

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Replied to 95% of negative reviews

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3.9

All reviews

(191)

75 reviews in the last 12 months

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Rated 5 out of 5 stars

Happy with my new greenhouse 🍅🍅

I purchased a 10x6 ft greenhouse this summer after researching online - Halls had good reviews at a reasonable price and turned out to be a good choice. The customer service was brilliant. I order a base in addition to the greenhouse but realised I didn’t need it just before delivery. The delivery driver took the base back with him after asking I call Rachel to confirm return. The refund was back in my account within a couple of days.
The greenhouse was a 2 day job for 2 people and agree with other reviews that suggest the paper instructions need improving. The quality of the diagrams is not great or easy to read. I’m really pleased through with the end result!

26 July 2024
Unprompted review
Rated 5 out of 5 stars

I bought a Halls 10x 6 greenhouse two…

I bought a Halls 10x 6 greenhouse two years ago and was delighted with it and also the service provided by Woodstoc in Bangor Northern Ireland. Fergal Hinds seems to be the man who does much of their erection work and he did an excellent rapid assembly at a price that was much cheaper than that quoted by others.
Recently I lost the little bracket and screws that is used to connect the auto vent to the greenhouse frame and it was replaced free of charge by Rachel at customer services so top marks!

27 August 2024
Unprompted review
Rated 5 out of 5 stars

Good greenhouse and value for money

We ordered the greenhouse mid of July to replace an old aluminium greenhouse with broken glass due to high winds. It arrived within days after mentioning the we have a wedding in our garden in August. Great service.
It arrived safely and complete. The best advice Rachel gave when discussing delivery was to open one packet after another in order to avoid confusion with parts and corresponding items. The instructions are very badly illustrated and without explanations but 3rd party youtubes videos are really helpful. It took us 2 days to build it and we had to phone Rachel only once for the louver shutters as the instructions did not make sense without her explanation. Rachel is great, knowledgeable and really helpful. I however suggest to improve on the included instructions. Also I suggest to add 2 downpipe for waterbutts to your order. They are really useful if you live in a drier area. We completed the greenhouse end of July and now have a very sturdy, well made, great looking greenhouse that has withstood the recent gales due to the toughened glass we ordered after the previous experience with greenhouse glass. I can recommend this greenhouse and looking around beforehand I feel it was good value for money. And a big thank you to Rachel for all the help, please take new pictures to explain the construction better as the shading is not adequate.

27 July 2024
Unprompted review
Rated 5 out of 5 stars

My first greenhouse

Excellent communication, delivered really quickly. It’s really lovely quality. Very pleased with it.
It’s my first greenhouse and thrilled to bits.
You definitely need to buy the base

31 July 2024
Unprompted review
Rated 5 out of 5 stars

Halls greenhouse

Great customer service and good communication.excellent product(10 x 6 greenhouse ).I am totally satisfied with it, it was easy to erect and the instructions were easy to understand looks great too

1 July 2024
Unprompted review
Rated 5 out of 5 stars

Popular 8x6 greenhouse…

Ordered the style and size of greenhouse at very good price. Delivery 4-8 weeks as I'm in Scotland also free delivery. It arrived in 6 weeks. One pain of glass had broken I contacted customer service said they would courier to me it was here in four days. I'm very happy with the product and the service excellent.
I love my greenhouse. 👍

11 June 2024
Unprompted review
Rated 5 out of 5 stars

Very impressed

I ordered a 10 by 6 foot Halls Popular greenhouse in green paint with toughened glass. It arrived about a month later. In the meantime I poured a concrete footing, built a low perimeter wall on the footing to support the greenhouse, and put a granite path inside and in front. Delivery was excellent, they came on one of my preferred days, and the driver was helpful. Assembly was mostly very straighforward. I used the online assembly guide, as the pictures in the printed version are not as clear. I went to a local display to photograph the vent so I could figure out how to assemble it, the assembly guide was ambiguous. I also struggled with opening the glass crate, as I was terrified of damaging the contents. After a few days I found an online video from Vitavia on YouTube which showed how to open the crate and remove the glass. Basically, remove the three nailed on side boards, then pull out each cardboard package.

When I couldn’t find a couple of screws for a vent opener, I contacted Annie in customer support, and a couple of screws arrived the next day by mail, very impressive.

Overall it took me three days, working a few hours each day, to assemble the frame, and another five hours to insert the glass. I did the work on my own, using a couple of step ladders to support one side and one end when bolting them together. I used a step ladder to hold one end of the apex while bolting the other end in place. Having a second pair of hands would help, but it is not essential. The tedious part is putting on the rubber glazing strip. I sat outside on the lawn on a warm day, and the warm air softened the rubber making the job much easier. Otherwise I suggest glazing each component indoors in a warm room. There are several useful videos on YouTube including one from Vitavia.

I ordered and installed some Orbesen Teknik automatic vent openers, under the Gardening Naturally brand, which are excellent. I planted tomato, chilli and courgette plants along with beetroot, spring onion and pak choi seeds. They are all thriving.

Three of my neighbours have the same model of greenhouse, and they’ve lasted twenty years or more.

Overall, I recommend the Halls Popular greenhouse.

18 April 2024
Unprompted review
Rated 5 out of 5 stars

Great, all round customer service.

Always found this company delivers excellent customer service. If a problem occurs, as was the case with the glass retaining clips failing on our greenhouse, there was no quibbling - a repair, at no extra cost, was organised immediately, and the job was done professionally and speedily. Would recommend to anyone thinking of purchasing a greenhouse.

19 June 2024
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

The Order and a delivery process was faultless. Unfortunately I made a couple of mistakes when erecting the greenhouse and I needed some additional support to complete the build. As such I contacted the company and spoke to Service Advisor Rachel Marsh who was nothing short of brilliant!! She resolved my issues with enthusiasm and a clear knowledge of what she was talking about. What a breath of fresh air!!! Thank you very much.

18 June 2024
Unprompted review
Rated 1 out of 5 stars

Avoid

Avoid, they take the money and don't care.
I paid for a greenhouse on the 22nd of May and still don't know when it will be installed. The all attitude is simply appalling, I do not know how they stay in business

13 June 2024
Unprompted review
Rated 5 out of 5 stars

Rachael Marsh, Customer service

What a pleasure to have the telephone call to Customer Service answered by a real person not a set of automated option after listening to ridiculous unwanted music.
The operator Rachael Marsh could not be a bettered as a promotion for the company Halls Greenhouses, courteous, very efficient, knowledge at her fingertips and all with a friendly presentation.
Long may personal service continue to be available to the public and hopefully many companies will learn from and follow your example.
Thank you Rachael Marsh for a very pleasant customer experience.

5 June 2024
Unprompted review
Rated 4 out of 5 stars

We bought the Halls Popular 6x6…

We bought the Halls Popular 6x6 greenhouse in green and also bought the base to fit it on. Very pleased with the product and it looks great in our garden, the green colour allowing it to blend into the landscape around it. We were 2 clips short which were posted to us first class by Halls so that was really great service. The only reason for dropping a star was because the instructions could have been clearer. All the parts were clearly labelled both on the actual part and in the instructions, but it was difficult to sometimes figure out from black and white pictures whether a piece went under or over the adjoining piece or which way was in and which way was out. This meant trial and error a few times. The only really annoying point was that after having assembled the whole frame, we discovered that in order to fasten the window frame we should have inserted an extra screw into each of the 2 roof bars either side of the window opening. The diagrams showed inserting a screw but a written note to advise an EXTRA one was needed where the window was going would have saved us dismantling the roof to access the bars after assembly. However it still only took 2 of us a day to assemble the greenhouse, having assembled the base the day before. Feels very sturdy and hoping it lasts a long time.

4 June 2024
Unprompted review
Rated 5 out of 5 stars

We ordered the 8x6 popular greenhouse…

We ordered the 8x6 popular greenhouse from Halls which was delivered when expected by a super helpful charming chap. Customer Service was first class with Rachel providing prompt answers to our questions and resolving issues with really helpful advice. We would highly recommend Halls for their superior product and excellent quality of service.

30 May 2024
Unprompted review
Rated 4 out of 5 stars

Having owned greenhouses from Halls…

Having owned greenhouses from Halls previously we continue to be impressed by their service including any necessary after sales. Assembly does take some serious working out but the end result is as it should, very useable.

27 May 2024
Unprompted review
Rated 5 out of 5 stars

ordered 10x6 popular greenhouse in…

ordered 10x6 popular greenhouse in september 23 rd broke my femur on the 24 th two weeks later i had to cancel greenhouse as there was no way i could build it had no problem from halls they canceled order i then reordered in january delivery spot on great lad who delivered it nothing was a problem i now have built the greenhouse by myself in two days with limited mobility very straight forward parts numbered diagram ok

25 May 2024
Unprompted review
Rated 5 out of 5 stars

A fantastic company to deal with

A fantastic company to deal with. Delivered by a great guy, nothing was too much trouble. Assembled by another superb guy followed by perfect after sales service from Rachel. Pity we don't need another greenhouse, wouldn't hesitate to go to Halls.

21 May 2024
Unprompted review
Rated 4 out of 5 stars

I recently purchased a halls greenhouse…

I recently purchased a halls greenhouse (halls magnum) and I am very pleased with it in general. My only complaint for the greenhouse itself is that the manual is very poor. We had to de-assemble a couple of times and put things back together again because the manual skipped some vital steps.
more recently I purchased some accessories from the Halls website, I was very disappointed that they did not fit my greenhouse! why on earth do they sell things from their website that does not fit their greenhouses? not impressed!

14 May 2024
Unprompted review
Rated 5 out of 5 stars

Got the halls supreme greenhouse

Got the halls supreme greenhouse, great price and delivered right round the back of the house, superb start.
Put it together as documents show, went very well, looks a great product.
Couple of problems with the build, well handled by Juliana group

7 May 2024
Unprompted review
Rated 5 out of 5 stars

Greenhouse is absolutely perfect and…

Greenhouse is absolutely perfect and was assembled by two fantastic guys, Colin and Ben who did an amazing job in just under 2 hours! They cleared everything away and explained the autovent function. I'd highly recommend Halls to source your greenhouse and these two guys (via Halls) to assemble it. Already started planting up tomatoes and cucumbers!!

6 May 2024
Unprompted review

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