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Hallstein Water Reviews 100

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its delicious, clean, and refreshing taste, often noting a significant difference compared to other waters. The quality of the water is frequently highlighted as exceptional, with many appreciating the commitment to purity and the use of glass bottles. The delivery service is also highly regarded for its efficiency, promptness, and careful packaging, ensuring products arrive in excellent condition. Reviewers are particularly impressed with the outstanding customer service, describing it as exceptional, friendly, responsive, and always willing to go above and beyond to resolve any issues. Though some customers occasionally experienced issues with damaged shipments or leaky bottles, the company's quick response and willingness to replace products were consistently praised. A few people also mentioned difficulties with the blue cap on some bottles or the size of certain products not fitting their space.

What people talk about most

Product

Clients share positive opinions on the product, with many praising the water's delicious, clean, and crisp... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the water's taste,... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the stress-free... See more

Service

Users describe positive interactions with service. Consumers consistently praise the excellent service,... See more

Customer service

Customers consistently report positive experiences with customer service. Many reviewers highlight the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I truly enjoy the swatter. It’s a real treat. I’ve decided to do for myself. The taste is delicious and clean and crisp. The one thing that would make me not buy this water anymore is it’s very diffic... See more

Company replied

Rated 4 out of 5 stars

Love the taste of Hallstein Water. Would love it too if somehow the bottles could be recycled. May I please request that an easier method in removing the blue cap. The blue cap is not properly serr... See more

Company replied

Rated 4 out of 5 stars

Started off badly, unable to deliver, and double billed but eventually got it all sorted out and all is fine , love the water.

Rated 4 out of 5 stars

Been with H Water for some years now. Happy with their service including deliveries & attending to queries.

Company replied


Company details

  1. Bottled water supplier

About Hallstein Water

Written by the company

Perfected by Nature, Delivered to You

Drawn from a protected artesian aquifer 700 feet beneath the Dachstein Mountain in Austria, Hallstein emerges pure, untreated, and naturally contaminant free. Every drop already meets—or exceeds—lab standards at the source, so we never filter or chemically “enhance” it.

The result? pH 8.3 alkaline balance and sodium below 0.5 mg/L—ideal for countering modern acidic diets and supporting an active lifestyle. Total Dissolved Solids sit at just 83 mg/L, giving Hallstein its famously crisp, almost sweet finish, while dissolved oxygen of 10.8 mg/L helps you feel invigorated after every sip. Zero microplastics, Zero PFAS, and Zero contaminants.

Sourced in limited quantities, Hallstein is available exclusively online and select hospitality partners. Our family founded Hallstein after a decade-long search for “the perfect water” and defined eight stringent parameters—minerality, oxygen, pH, nitrate, sodium, hardness, saturation index, and purity—to guide every decision we make. Only one natural source ticked all eight boxes, and you’re holding it now.

Taste the difference that precision geology and uncompromising stewardship make, then share your own Hallstein experience below. Your review helps fellow health-seekers discover water the way nature intended—and keeps us striving to raise the standard, one bottle at a time. #DrinkBetter


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

100 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great Customer Service

For some reason, a number of recent shipments have been damaged in transit.Typically, it's one of the two cases that are delivered every two weeks.To Hallstein's credit, the replacement is shipped almost immediately, and arrives two days later. It's a great product/

2 May 2025
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Reply from Hallstein Water

Unfortunately despite our best efforts and heavy investment into sturdy packaging and bottle development, we are still at the mercy of last mile shipment couriers. We cannot control how the packages are handled once they leave our fulfillment centers, but we try our best to make it right for our customers. Thank you for your patronage and understanding!

Rated 5 out of 5 stars

The quality of the water is the best…

The quality of the water is the best that I have experienced therefore I just doubled my subscription.

24 April 2025
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Reply from Hallstein Water

Thank you for trusting Hallstein Water as your source for optimal daily hydration!

Rated 5 out of 5 stars

Hallstein Water is truly in a league of…

Hallstein Water is truly in a league of its own! From the moment I placed my first order, the customer service has been absolutely exceptional—friendly, responsive, and always going above and beyond to make sure everything arrives smoothly.

And the water itself? Unmatched. You can genuinely taste the difference—crisp, pure, and refreshing. It’s clear that Hallstein is deeply committed to quality at every level, and it shows in every bottle.

If you're serious about what you put in your body, Hallstein Water is worth every penny. Outstanding product, amazing team—can't recommend them enough!

29 April 2025
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Reply from Hallstein Water

Thank you for trusting Hallstein as your source for optimal daily hydration!

Rated 5 out of 5 stars

Halstein’s delivery and service

Water notifications are sent when shipping will arrive. Works well as we can have someone at home to receive. Boxes are very thick, preventing minimal damage. When an accident occurred, I received multiple emails to rectify the problem.

Really like the glass bottles to take on the go.

29 April 2025
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Reply from Hallstein Water

We've invested a good amount of resources into our packaging to secure our products deliverability, unfortunately some shipping carriers aren't as responsible with care & handling, we'll make it right at the end of the day.

Thank you for trusting Hallstein Water as your source for daily optimal hydration!

Rated 5 out of 5 stars

Usually have zero issues and the water…

Usually have zero issues and the water is fantastic.
The one time shipping destroyed the product they made it right and sent me a whole new batch no questions asked.

25 April 2025
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Reply from Hallstein Water

Thank you for trusting Hallstein Water as your source for daily optimal hydration!

Rated 5 out of 5 stars

I absolutely love your water

I absolutely love your water and I think your organization is a real class act!

In the world of too many plastics I wish however we could figure out a way not to have the jugs in plastic, but I know Glass would be horribly dangerous and expensive and then what else can we do? What are the other options? A organic wax lined box? I don’t know just thinking out loud.

22 November 2024
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Reply from Hallstein Water

Thank you for your support of Hallstein Water. We hear your concerns regarding the 5 gallon jugs. We go through careful and rigorous independent testing to ensure that the containers do not affect water quality through leaching. That being said, we've had numerous feedback regarding use of plastic jugs for the 5 gallon variant and your feedback has been passed along to our product development team. We're always looking to improve!

Rated 5 out of 5 stars

I love the taste of Hallstein Water and…

I love the taste of Hallstein Water and it’s comforting to know that there are no microplastics like in bottled water. Their customer service is excellent and if we drink too much in a month I can easily adjust my ship schedule. Two thumbs up!

25 November 2024
Rated 4 out of 5 stars

Best tasting

The only thing to improve is the removal cap on the large water. The tab has tendency to break off when trying to remove.

19 November 2024
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Reply from Hallstein Water

Thank you for thoughtful review. We've passed along your concerns to our product development team. We're always looking to improve our product through customer feedback. Thank you again for trusting Hallstein Water as your source for optimal hydration.

P.S. With the dispensers we sell, it is not required to remove the caps! This might be a solution you would like to consider.

Rated 5 out of 5 stars

The crisp and refreshing taste of this…

The crisp and refreshing taste of this water is better than any other I've tasted, and I've tasted alot of waters. As of now the best I've had!

11 November 2024
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Reply from Hallstein Water

We wholeheartedly agree! Thank you for trusting Hallstein Water as your source for optimal hydration.

Rated 1 out of 5 stars

I don’t even have it yet.

I don’t even have it yet.

18 November 2024
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Reply from Hallstein Water

Hello. Our records indicate that you're an active subscriber who has received multiple subscription orders. Your current subscription order has processed and is on it's way. If there's a problem with your order please contact us directly at contact@hallsteinwater.com and we will work with you to correct any mistakes on our end.

Thank you for your support.
Hallstein Water

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