Halman Thompson Reviews 152

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often describing them as beautiful, well-crafted, and exactly as expected. Many people highlight the excellent service, noting the staff's helpfulness, efficiency, and pleasant communication throughout the ordering process. The care taken in packaging items for safe arrival is also frequently appreciated. However, some customers experienced issues with order fulfillment, mentioning delays in dispatch or receiving incorrect items. A few people also found the self-measurement process for custom products to be a bit challenging.

What people talk about most

Product

Clients share positive opinions on product quality. Many customers received top-quality products that were... See more

Quality

Reviewers express high satisfaction with product quality. Customers consistently praise the top-quality... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness and professionalism.... See more

Order

Customers had positive experiences with their orders. Many reviewers praised the quick delivery, with some... See more

Service

Consumers find service to be positive. Many reviewers describe the service as exceptional, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really easy to order what I was looking for and great post order communication. Ordered a small copper splashback and it arrived exactly when they said it would. It’s lovely and I’m delighted with it.... See more

Company replied

Rated 5 out of 5 stars

Great experience with ordering a smaller piece of copper for a sink back splash. The team are helpful and double check all details. The website has accurate pictures and colours. Delivery was great, i... See more

Company replied

Rated 5 out of 5 stars

Our antique brass range backsplash and decorative hood strap were exactly what we expected. The items came when promised and expertly packaged for safe shipment. The staff that I spoke with were timel... See more

Company replied

Rated 5 out of 5 stars

Halman Thompson were brilliant at responding to my many emails! Anna was efficient and helpful regarding my bespoke order. Every step of the process was communicated thoroughly and quickly- delivery w... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

152 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Very pleased with our splashback piece

Very pleased with our splashback piece. Worth every penny.

15 May 2024
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Reply from Halman Thompson

Hi Ignacio,

Thank you for taking the time to leave us a 5* review we really value your positive feedback. I'm pleased you love your bespoke creation.

The Halman Thompson Team

Rated 3 out of 5 stars

Great product

Great product, unfortunately the process took nearly two weeks longer to complete than advised and poor communication.

1 May 2024
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Reply from Halman Thompson

Hi Marc,

Thank you for taking the time to leave us a 3* review we really value your feedback as we are always looking to improve our service.

The Halman Thompson Team

Rated 4 out of 5 stars

Halma in the UK has consistently…

Halma in the UK has consistently impressed me with their innovative safety solutions. Their products are reliable and effective, providing peace of mind in various environments. I highly recommend Halma for anyone prioritizing safety in their business or personal life.

23 April 2024
Unprompted review
Rated 5 out of 5 stars

Very impressed with the quality and…

Very impressed with the quality and finish of the back splash. Packing was impressive too!

11 April 2024
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Reply from Halman Thompson

Hi Andy,

Thank you for taking the time to leave us a 5* review we really value your positive feedback. I'm pleased you love your bespoke creation and was delivered in perfect condition.

The Halman Thompson Team

Rated 5 out of 5 stars

Copper splash back

Really please with my copper splash back for my cloakroom sink, which was also exceptionally well packed for delivery.

Very happy to recommend.

4 April 2024
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Reply from Halman Thompson

Hi McKibbin,

Thank you for taking the time to leave us a 5*, I'm pleased your order arrived in good time and your happy with your bespoke creation.

The Halman Thompson Team

Rated 4 out of 5 stars

Great product

Great product, would have given a 5 but unlike other reviews, the customer service was pretty much non existent. Brooke was good at responding but from the day of placing the order.. there was no order confirmation and I had to chase them all the way for updates and to the product being delivered.

2 April 2024
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Reply from Halman Thompson

Hi John,

Thank you for taking the time to leave us a 4* review we really value your feedback as we are always looking to improve our service.

The Halman Thompson Team

Rated 5 out of 5 stars

Perfect Service & Product

The company was helpful with pre advice and the product looks super. It was delivered on time. Delighted

18 December 2023
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Reply from Halman Thompson

Hi Mrs McMichael

Thank you for taking the time to leave us a 5* review we really value your positive feedback. I'm pleased the team were able to assist you with any queries.

The Halman Thompson Team

Rated 5 out of 5 stars

Brilliant product and company

Waited a while to post this to see how the product held up, it has not disappointed! Still looks as it did when we received it in August, it’s now nearly December. Nearly all our visitors comment on it and we’re really pleased with how well it finishes our kitchen off. Customer advice by phone before placing the order also very friendly and helpful.

14 August 2023
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Reply from Halman Thompson

Thank you so much for taking the time to review us Caroline we really do appreciate it !
And we are delighted that you are so happy with our creation !
Thank you very much
HT

Rated 5 out of 5 stars

I’ve ordered samples and they arrived…

I’ve ordered samples and they arrived promptly and are absolutely beautiful.

9 November 2023
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Reply from Halman Thompson

Thank you so much for your review
If you have any questions at all about your samples we look forward to hearing from you !

Rated 5 out of 5 stars

Quick service

Quick service, unexpected call back from a missed call and what seems to be a beautiful product.

2 November 2023
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Reply from Halman Thompson

Hi Toby,

Thank you for taking the time to leave us a 5* review we really value your positive feedback. I'm pleased you love your bespoke creation.

The Halman Thompson Team

Rated 5 out of 5 stars

Great.

Great product and great, helpful company to deal with.

21 September 2023
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Reply from Halman Thompson

Hi Dianne - thank you so much for taking the time to review us and we are delighted you are happy with the final results !

Rated 5 out of 5 stars

Great communication

Great communication. Excellent product.

19 September 2023
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Reply from Halman Thompson

Anthony - thank you so much for taking the time to review. We are gearing up to make your second piece now! Thanks again
HT

Rated 5 out of 5 stars

Copper splashback

We ordered a sheet of copper as a kitchen splashback. It was delivered promptly and well protected by sensible packaging. The copper is beautiful.

29 August 2023
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Reply from Halman Thompson

Hi Patrick
Thank you so much for taking the time to review and we are delighted you are happy with your Halman Thompson piece
Thank you
HT

Rated 5 out of 5 stars

copper splash back!

Absolutely love my copper splash back!! Looks even better than I thought!
Very good customer service, although despatch time took longer than expected!

15 August 2023
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Reply from Halman Thompson

Emma - thank you so much for reviewing us
And thank you very much for your patience !
So happy you love your Halman Thompson piece !
Thanks again
HT

Rated 5 out of 5 stars

Outstanding work

The piece that these guys made for me is beautiful, unique and flat out cool. Did it take a long time? Yes. Was it a great low price? No. Am I satisfied that I got what I was looking for? Hell yeah! I’d do it again too.

15 August 2023
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Reply from Halman Thompson

Hi Josh
It’s been an immense pleasure working with you to get this finished and we are delighted you are so happy with the final piece!
Delivery to Dallas. Texas wasn’t without issue, but thank you for working with us to get it done!
Look forward to seeing all of the images once in place !
All the best
HT

Rated 5 out of 5 stars

Top class customer service & the most beautiful products!

Top class customer service and the most beautiful product! The ordering process was simple, we were kept well informed and Halman Thompson were quick to respond when we had a slight issue with our order - couldn’t ask for more. Wouldn’t hesitate to recommend.

4 August 2023
Unprompted review
Halman Thompson logo

Reply from Halman Thompson

Hi Catherine,

Thank you for taking the time to leave us a 5* review, the team appreciate your kind words. I'm pleased you love your bespoke creation.

The Halman Thompson Team

Rated 5 out of 5 stars

Stunning product and easy ordering process!

The ordering process was simple and efficient, with the sales team readily available and keeping us informed. A great quality product very well packaged for safe arrival. It looks stunning!!

3 July 2023
Unprompted review
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Reply from Halman Thompson

Thank you so much Hannah we really appreciate you taking the time to review us.
And very happy you like your Halman Thompson piece!
Thank you !
HT

Rated 4 out of 5 stars

Lovely product

Lovely product - really pleased with the quality & how unique it is. Reasonable price & arrived well packaged/protected.
Was unhappy with the time taken to deliver the splashback though - I needed it by a particular date, which was agreed before I placed my order, but it still didn't arrive by the date needed, so I now have to wait a long while before I can get it fitted.

4 July 2023
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Reply from Halman Thompson

Thank you so much for taking the time to review us Maria - so helpful for us and our team to keep focused on improving the customer experience.
We are very sorry in the delays we had in getting your finished piece to you but happy you are pleased with the end results!
Thanks very much
HT

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