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Halo ARC Reviews 

13,074
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,550 reviews, reviewers overwhelmingly had a great experience with this company. People consistently highlight the exceptional level of customer service, noting that the team is extremely polite, welcoming, and professional throughout every single stage of the repair process. Consumers frequently praise the prompt vehicle collection and return delivery, alongside immaculate high-quality bodywork and nice interior valeting touches. However, some customers also noted that repair schedules experienced unexpected delays, resulting in extended completion times and requiring extra follow-up on progress. A small group of reviewers additionally reported experiencing paint imperfections on bumpers or difficult communication interactions with specific workshop personnel.

What people talk about most

Service

Clients share positive opinions on service, highlighting professional communication, fast turnaround times,... See more

Staff

Customers consistently note positive experiences with staff, frequently highlighting their professional,... See more

Customer service

People report positive experiences with customer service, often highlighting regular updates, professional... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast turnaround times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My car was recently repaired by Halo Pirbright. At all times they kept me informed of progress and also return delivery back to my home. The staff were excellent and extremely efficient and polite at... See more

Company replied

Rated 5 out of 5 stars

Halo Westbury were designated by Insurance Company after I was hit by someone who cant read the' Give Way' sign Halo were quick to make contact and my vehicle collected in good time. They kept me... See more

Company replied

Rated 5 out of 5 stars

Cannot believe how brilliant Halo have been. Some dimwit went into the back of my car in a car park while I was on holiday. Halo were assigned to deal with the repair - they were in touch straightaw... See more

Rated 5 out of 5 stars

Superb. Car collected, bodywork repaired and returned to me in 48 hours. Staff all very friendly, sympathetic and helpful - the driver Symon and all the office staff. Car looks like new. Even valeted... See more

Company replied


Company details

  1. Vehicle Repair

About Halo ARC

Written by the company

Trusted Accident Repair Experts

Halo is a market leader in accident repair services, trusted by insurers, fleet operators, businesses, and private customers across the UK.

Since 2021, Halo has been part of IRS Group, one of Europe’s leading networks for intelligent repair solutions. By combining local expertise with international strength, we deliver exceptional service, innovative repair processes, and consistent quality standards.

We are redefining industry standards through a relentless focus on reducing claims costs, enhancing the customer journey, and helping our partners remain fully compliant with evolving regulations. Backed by a lifetime guarantee on both labour and paint, our highly skilled teams deliver repairs that combine quality, efficiency, and value.

At Halo, our commitment is simple: to return every vehicle to pre-accident condition while providing a seamless and stress-free experience for our customers.

Halo Accident Repair Centre

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

13k reviews

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4.8

All reviews

(13,074)

2,357 reviews in the last 12 months

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Rated 5 out of 5 stars

Halo wearing it with a smile

Halo wearing it with a smile. As a Motability customer, I need my car regularly, after a vehicle struck my car I was at a loss, but Halo came to the rescue and repaired the damage. It is a first class repair and I am extremely happy with the work carried out and the guarantee provided. Halo will forever be on top of my list. And their staff are excellent too.

21 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Collected one morning, repaired & returned the following day. Excellent service & communication.
Dealt with by Westbury Halo

23 September 2026
Unprompted review
Rated 5 out of 5 stars

Throughout the processGo with HaloHalo was…

Throughout the process Halo was efficient,professional and friendly. Julia kept me informed at every stage and my car was picked up and returned exactly as planned. Alan and his staff are impressive. The repair was very well done and my car looks great.

18 September 2026
Unprompted review
Rated 5 out of 5 stars

Halo support

We needed a replacement car as a priority and it has been delivered today without any problems. We are pleased we’re back on the road.

23 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent company. They mended my car beautifully, kept me informed throughout and have very friendly helpful staff. I was grateful for the lovely courtesy car too.

22 September 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, got the job done quick and properly. They came and picked up and dropped the car back, and cleaned it. Good communication, from tracking the pick up and drop off to daily updates on the progress. Polite and professional staff, especially Ramish who picked the car up and Bansi who dropped it off himself so I didn’t miss the kids pickup and also called every day to let me know how the car was doing and was very cheerful and polite.

22 September 2026
Unprompted review
Rated 5 out of 5 stars

Quality professional repairs

I was kept informed of the work being done and its progress at frequent intervals. On the day the repairs were complete I was at a funeral and so the car was returned to my home ready for when I got back. The repairs (bonnet, radiator grill, badge, front bumper) were all completed to a very high standard and made the car look like new. Thanks for a great job.

10 September 2026
Unprompted review
Rated 5 out of 5 stars

Halo is amazing

Halo is amazing. After assessing the damage to my car via the pictures that was sent to them, they picked up my car at the start of the week to have a closer inspection, and I was given daily updates on the progression of the repair. The process to repair my car was so swift, less than week. This was the best customer service that I have ever received from Mital, he and Ramish are a big asset to that company. Halo are very fortunate to have people like that working for them. First rate company

14 September 2026
Unprompted review
Rated 5 out of 5 stars

The staffs provide me very quick…

The staffs provide me very quick response, they picked up my car on Friday PM, fix it and returned to me on Monday PM. My car look like a new one if I didn't tell you have accident before. I'm very much appreciated the driver man " Lewis " and his colleague team. He & they did a very good job.

21 September 2026
Unprompted review
Rated 4 out of 5 stars

Generally great

Generally great. Staff very polite and communication excellent. Great job on car.
Only negative was I specified a small manual courtesy car and they arrived with a largish automatic . This messed up schedule for work but they were understanding.

17 September 2026
Unprompted review

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