Halo Wheels Reviews 215

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the wheels and rims, noting their durability and excellent performance. Many people highlight the exceptional delivery service, describing it as fast, prompt, and well-packaged, with orders often arriving quicker than expected. The overall service experience is frequently commended, with consumers appreciating the helpful and responsive customer support. However, some customers have reported issues with product quality, specifically mentioning spokes coming loose, wheels separating at the seam, or tires arriving twisted, malformed, or with damaged sidewalls. A few other people also felt that while the company's service was good, the delivery experience was poor due to courier issues.

What people talk about most

Product

Clients share positive opinions on product quality and performance. Many reviewers praise the excellent... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the fast and prompt... See more

Quality

Consumers generally find the quality of products to be positive. Many reviewers praise the high quality of... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the excellent and... See more

Order

Reviewers mention positive feedback about their orders. Customers consistently report a smooth ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

T2 wheel built with spin doctor hub , arrived quickly and undamaged very well packaged. wheel now done 5000 miles (off road) . spokes all still tight, colour (black) has worn off the brake surface bu... See more

Rated 5 out of 5 stars

Great delivery service. Fitted to a Giant Roam 1 to use for bikepacking. Just completed a day ride on mixed tarmac and Sustrans hardpack, worked very well on both in dry weather. I'm not intending to... See more

Rated 5 out of 5 stars

Ive tried hunt , hope and various dt Swiss wheels and Halo is just in another league ! Tyre seats with ease , no tools needed and tubeless sets up first time with a standard pump . The supadrive hub m... See more

Rated 5 out of 5 stars

I bought a drove line dynamo wheel and this is my second. The rim is well made and finished well, it sets off my bike nicely. This is my second purchase of this wheel so I have a little long term expe... See more


Company details

  1. #58 of 101 best companies in Bicycle Shop
  2. #7 of 11 best companies in Bicycle wholesale

Information provided by various external sources

Award winning, hand built wheels covering a huge range of disciplines including mountain bike, road, fixed gear, BMX race, gravel, cyclo-cross and more.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

215 reviews

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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 2 out of 5 stars

Product received faulty.

Product received faulty.
Took Halo three weeks from having it returned them to replace some bearings and send it back.
Communication was late throughout.
I feel they think it is my fault the bearings they had supplied were faulty out the box.
Out of pocket for the return postage.

13 August 2024
Rated 4 out of 5 stars

Quick and easy

Quick and easy, i thing bad about it is a lot of stuff is not avalible, but some stuff are on a discount witch is very helpful with money

3 September 2024
Rated 5 out of 5 stars

Halo talked me through a complex…

Halo talked me through a complex installation of a free hub driver and gave me some excellent advice and let me know how the parts should be arranged so that it’s safe and moving smoothly. I couldn't be happier with the after sales care I received, and I'm finally back on the road.

1 August 2024
Unprompted review
Rated 5 out of 5 stars

The wheels came in absolutely no time…

The wheels came in absolutely no time and the front endcap adapters were very easy to find took me a matter of seconds as they show the accessories that work with the wheels on the page you buy wheels from. Well built wheels, very sturdy and look the piece. brilliant company and will be go to every time

7 August 2024
Rated 3 out of 5 stars

The jury is still out

The jury is still out. Are they durable? I don't know... Are they worth the money? I don't know. These burgeoning requests for reviews every time one buys something is a inappropriate pain, as far as I am concerned. Sellers need to understand contemporary and mind numbing request for feedback is plain stupid and they will suffer the consequences of irritated customers like me who just want to be left alone.

12 July 2024
Rated 1 out of 5 stars
Halo Wheels logo

Reply from Halo Wheels

Hi Vaklin,

Thank you for your review and I'm sorry to hear that you've been disappointed with your order. I've sent you an email to get this resolved.

Many thanks, Jack

Rated 5 out of 5 stars

Emergency order

Found a crack in my wheel just before a 2 week trip. Ordered a new Halo wheel and asked that they send it out asap or let me know if that wasn’t possible. They emailed straight away and said the6 would make sure I got the wheel. Wheel arrived as promised… trip saved :-)

14 April 2024

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