Overall the buying experience was positive, with helpful staff eager to solve any problems. However the car appeared to not have been properly checked over for any damage (which was more than just 'co... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Visited both the Norwich & Ipswich branches in the past 2 days. Test driving one car in Norwich & then a higher spec model in Ipswich, which I ultimately bought. Both Austin in Norwich & Rob in Ipswic... See more
Brilliant service from Jaden. Went for one car came out with another - totally happy. No pressure to buy, just information and given space to think. Very knowledgeable and reassuringly cars are... See more
Company replied
Given space to browse but offers of help by all staff when we arrived. Able to see as many cars as we wanted albeit one at a time (assume for security?) very quick to sort out a test drive and encoura... See more
Company replied
Company details
- #41 of 54 best companies in Used car dealer
Written by the company
Hammond Cars – East Anglia’s Leading Independent Used Car Dealership Hammond Cars is a family-owned business established in 1974, proudly serving customers across the East of England for over 50 years. With dealerships in Great Yarmouth, Ipswich and Norwich, we offer a combined group stock of more than 1,000 high-quality used cars, all handpicked to ensure the best value at the lowest prices. We take pride in providing a hassle-free, relaxed and transparent car-buying experience. Customers are welcome to test drive unaccompanied and drive away with complete peace of mind. We also offer the option to purchase a comprehensive 1-year warranty for added security. Rated EXCELLENT on TrustPilot, Hammond Cars is known for friendly, knowledgeable staff and a commitment to customer satisfaction. Discover why generations of motorists have trusted us to find their perfect used car.
Our promise to you
Written by the company
- We are committed to our customers!
- Rated EXCELLENT on TrustPilot, Hammond Cars is known for friendly, knowledgeable staff and a commitment to customer satisfaction. Discover why generations of motorists have trusted us to find their perfect used car.
Contact info
Helen House, Chequers Road, NR15 2WZ, Norwich, United Kingdom
- 01493 742920
- hammondcarsuk.com
4.4
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 54% of negative reviews
Typically replies within 1 week
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Car sales as it should be.
I have used Hammonds before and I received such good service that when I was ready for a new to me car and saw that Hammonds had just what I wanted I did not hesitate to visit them again. Ollie the salesman who greeted me made me a tea and explained the process was friendly, efficient and explained everything to my satisfaction. I was offered a test drive but it is manic around the Longwater business park so I declined but sat in and started the car up.
The car was ready for me the same day but I visited the following day to collect. The price was very reasonable, there was enough fuel in it to get home unlike many car dealers. There were no hidden charges or admin fee so the screen price was exactly what you pay. I will certainly return when or if I am ready for another car. Great service from start to finish and it was all done in a relaxed atmosphere no pushy salespeople. Highly recommended.
22 April 2026
Reply from Hammond Cars
Thank you for your continued support and for taking the time to share such a detailed review.
We’re really pleased to hear that you chose to return to us and that Ollie provided a friendly, efficient, and informative experience from the moment you arrived. It’s great to know everything was clearly explained and that you felt comfortable throughout the process, with no pressure.
We’re also glad the straightforward pricing, quick turnaround, and those little touches—like having enough fuel to get you home—made a difference to your experience.
Your recommendation means a lot to us, and we look forward to welcoming you back again in the future when the time is right.
Enjoy your new car! 🚗
Super helpful staff
Super helpful staff who listen to your wants and concerns to help you with your decision.
18 April 2026
Reply from Hammond Cars
Thank you for your kind feedback!
We’re really pleased to hear that our team took the time to listen to your wants and concerns, and helped you feel confident in your decision. Providing a supportive and attentive experience is exactly what we aim for, so it’s great to know this came across.
We hope you enjoy your new vehicle and look forward to seeing you again in the future! 🚗
Do not sell them your car
Absolutely awful experience with these charlatans after selling them a 3 year old Ford Puma via Motorway.co.uk. At auction we received a bit less than we were wanting, but it was fine, we accepted and were completely honest with any cosmetic issues. They arranged the AA to inspect the car, no issues, pointed out the front tyres would need replacing before its MOT in 4/5 months time, but that shouldn't be a shock to them due to the photos I had provided, mileage and age of the car. Other than that it was "immaculate". This inspection was done on a Friday afternoon, the following Tues we get confirmation of the car being collected the next day (Wednesday) 2 hours!!!!! before the collection driver was due to arrive, Hammond Motors phoned - apparently they've just got round to reading the report from the AA (how convenient), they needed to revise the offer and drop it by £190 to cover the tyres, that were still legal. Now backed into a corner, another finance payment due in less than a week we really had no choice but to accept. So if you buy a blue 23 plate Ford Puma ST Line X, make sure it's got a new pair of Continentals on them and if your car is bought by them via motorway/Carwow....cancel the sale. It's not worth the stress.
22 April 2026
Unprompted review
Reply from Hammond Cars
We’re really sorry to hear how frustrating this experience felt, and we appreciate you taking the time to share it.
Selling a car—especially through a third-party platform like Motorway—should be straightforward and transparent, so it’s disappointing to hear that the final stage of the process left you feeling pressured. While inspections such as those carried out by the AA are intended to confirm a vehicle’s condition, any adjustments to an agreed price should always be clearly explained and handled with as much notice and fairness as possible.
We understand your concerns around the timing of the price revision and how that may have impacted your decision, particularly with other commitments involved. That’s certainly not the experience we aim to provide, and your feedback has been noted and will be reviewed internally to help improve how we communicate and manage these situations in future.
Reply from Hammond Cars
Thank you for your fantastic review!
We’re really pleased to hear you had a great experience with us and found our selection to your liking. It’s especially great to know that Ethan was able to help make your visit such a positive one—we’ll be sure to pass on your kind words to him.
We truly appreciate your feedback and hope to see you again in the future!
No hard sell from the young man who…
No hard sell from the young man who helped me, time for me to make a decision, which I am pleased with the car I chose.
18 April 2026
Reply from Hammond Cars
Thank you for your kind review. We’re pleased to hear you felt comfortable and supported throughout your visit, with no pressure while making your decision. It’s great to know you’re happy with your chosen car.
We appreciate your feedback and hope you enjoy your new vehicle. If there’s anything more we can assist with, please don’t hesitate to get in touch.
Darnell was an all round great guy
Darnell was an all round great guy, no pressure at all from start to finish everything perfect, happy with the car👍
18 April 2026
Unprompted review
Reply from Hammond Cars
Thank you for your great review. We’re delighted to hear that Darnell provided a relaxed, no-pressure experience from start to finish and that everything went perfectly for you.
It’s fantastic to know you’re happy with your car, and we’ll be sure to pass on your kind comments. If there’s anything else we can help with, please don’t hesitate to get in touch. Enjoy your new vehicle 👍
Buying cars of Hammond's.
I had a very positive experience purchasing my car of Hammond's in Ipswich. Staff are helpful and friendly. Stan helped me to choose my car. I was a bit nervous during the paper work, it was my first car purchase, but Stan made the whole experience very easy. We bought 2 cars of them in a week. After sales team were very helpful too, Lloyd helped us to arrange for an after care. I would definitely recommend visiting Hammond's if you're looking into buying a car, they have a big range, plenty of paper works, things are done professionally.
14 April 2026
Reply from Hammond Cars
Thank you for taking the time to share your experience. We’re delighted to hear that your first car purchase was such a positive one and that Stan was able to make the process feel easy and reassuring for you.
It’s also great to know our aftersales team, especially Lloyd, were able to support you with your aftercare, and that you found the whole experience professional from start to finish. Buying two cars in one week is quite something — we really appreciate your trust in us.
Thank you for your recommendation, and if there’s anything further we can assist with, please don’t hesitate to get in touch. Enjoy both of your new cars!
Service from Kurtis was great.
Service from Kurtis was great would have been 5 star but somehow the fact that the MOT had run out was missed and I had to make a second trip of 60 miles to pick up the car
16 April 2026
Reply from Hammond Cars
Thank you for your feedback. We’re really pleased to hear that you received great service from Kurtis, but we’re sorry to learn about the oversight with the MOT and the inconvenience caused by the additional journey.
This is not the level of service we aim to provide, and we appreciate you bringing it to our attention so we can review our processes and prevent this happening again.
Thank you again for your patience, and we hope you’re enjoying your new car. If there’s anything further we can assist with, please don’t hesitate to get in touch.
Great staff
I had a very good experience with this dealership, especially thanks to the manager (Philp). From the start, I was treated with great attention and professionalism, and the manager made sure I felt comfortable and well informed throughout the process. Although I initially had to visit multiple times because the car was not ready for a test drive, the situation was handled politely and professionally. Once everything was arranged, the experience was very positive. The staff were extremely helpful, friendly, and knowledgeable, answering all my questions without any pressure. Unfortunately, I could not proceed with the purchase due to the interest rate and the available color options. However, I truly appreciated the excellent customer service and would happily recommend this dealership to others.
13 April 2026
Reply from Hammond Cars
We’re really pleased to hear that you had a positive experience with us, and the team made you feel comfortable, well informed, and supported throughout your visits. We appreciate your patience while the vehicle was being prepared for a test drive, and we’re glad the situation was handled in a professional manner.
Of course, it’s a shame we couldn’t quite find the right deal for you on this occasion due to the interest rate and colour options, but we completely understand how important those factors are when making a decision.
Thank you again for your kind words and recommendation—it genuinely means a lot to the team. We hope to have the opportunity to assist you again in the future and find something that suits you perfectly.
Excellent experience all-round
Excellent experience all-round. The car was exactly as described, had been cleaned and was at a good price. Staff were kind and welcoming; Ethan was very helpful on my first visit to see and test-drive the car, and George made the rest of the buying process straightforward and relaxed.
11 April 2026
Reply from Hammond Cars
Thank you for your kind review! We’re so pleased to hear that you had an excellent experience with us and that everything met your expectations, from the condition and pricing of the car to the service you received.
It’s great to know that Ethan was able to support you during your initial visit and test drive, and that George made the rest of the process smooth and relaxed—exactly the experience we aim to provide.
We really appreciate you taking the time to share your feedback and hope you enjoy your new car!
Great customer service
Great customer service, together with being helpful in helping me sort out the various paperwork etc when buying a car
12 April 2026
Reply from Hammond Cars
Thank you for your kind words! We’re delighted to hear that you experienced great customer service and found the team helpful when it came to sorting out all the paperwork.
Buying a car should be as straightforward as possible, so it’s great to know we could support you through the process. We really appreciate your feedback and hope you enjoy your new car!
Excellent Service
After calling into the showroom and looking at number of cars. We decided on one called Jayden, who was really helpful and we arranged a collection date. He even came in on his day off to finalise everything, even polishing the car
14 April 2026
Reply from Hammond Cars
Thank you so much for your kind review!
We’re really pleased to hear you had a great experience with us and found the right car. It’s fantastic to know Jayden looked after you so well throughout the process — going the extra mile, even coming in on his day off, is exactly the level of service we strive to provide.
We hope you’re loving your new car, and if there’s anything you need in the future, please don’t hesitate to get in touch.
Enjoy the drive! 🚗
Overall very helpful and informative
Overall very helpful and informative. Would have given a higher score had the electric vehicle we purchased been charged up more. We were told that it wasn't due to the number of e cars they had but as they knew for two days that we would be picking up the car on the Saturday it would have been nice to have had a bigger charge - especially as we are new to e vehicle ownership and need to get familiar with charging arrangements.
11 April 2026
Reply from Hammond Cars
Thank you for your feedback and for your kind comments about the team being helpful and informative — we really appreciate it.
We’re sorry to hear that the vehicle wasn’t charged as much as expected on collection. We completely understand how important that is, especially when you’re new to electric vehicle ownership and getting familiar with charging.
Your comments have been noted and shared with the team so we can improve our preparation ahead of handovers in the future.
We hope you’re enjoying your new car, and if you need any support or guidance with charging, please don’t hesitate to get in touch — we’re always happy to help.
Fantastic Service
After having an awful experience with Cinch we visited Hammonds Norwich to look at buying a new car. We cannot praise the experience highly enough. Walking around the forecourt you can view all the available cars with a QR code for more details and a key number.
Upon entering the cabin/showroom we were attended to by Will who was extremely helpful in arranging test drive of a couple of vehicles. We were told that most cars are “ready to go” which was exactly what we needed.
We were in the showroom in total for 4 hours but this was a positive than a con. It meant we ensured the car was right for us, we were given time to go back and make sure it was right for us, have private discussions about the vehicle and finance etc.
Both Will and Jamie were super helpful, patient and helped reassure us after our awful experience with Cinch.
We have ended up with a car we love and would recommend Hammonds to anyone that would ask!
11 April 2026
Reply from Hammond Cars
Thank you so much for taking the time to leave such a detailed review!
We’re really sorry to hear about your previous experience with Cinch, but we’re so pleased that your visit to Hammonds Norwich was a positive one from start to finish. It’s great to hear that the forecourt setup, QR codes, and “ready to go” vehicles helped make the process easier for you.
We’ll be sure to pass your kind words on to Will and Jamie – they’ll be delighted to know they made such a difference and helped you feel confident in your decision. Giving customers the time and space to choose the right car is really important to us, so it’s fantastic to hear that this stood out.
Congratulations on your new car – we’re thrilled you love it! Thank you again for your recommendation, it truly means a lot 🚗😊
Very friendly staff
Very friendly staff, always helpful on the phone, and good customer care.
14 April 2026
Reply from Hammond Cars
Thank you so much for your lovely feedback! We’re delighted to hear that you’ve found our team friendly, helpful on the phone, and that you’ve had a positive experience with our customer care. We really appreciate you taking the time to share this 😊
Reply from Hammond Cars
Thanks for your kind words! We’re really pleased to hear you had a positive experience with our customer service. If there’s ever anything more we can help with, don’t hesitate to get in touch 😊
Reply from Hammond Cars
Thank you for your kind review! We're really pleased to hear you found our vehicle selection extensive and our team helpful. We always aim to make the experience as smooth and enjoyable as possible, so it’s great to know we’re on the right track. We look forward to welcoming you again in the future!
Lucy was brilliant
Lucy was brilliant
Also very upbeat and happy
Test driven the car
All good
She was clear and transparent
14 April 2026
Unprompted review
Reply from Hammond Cars
Thank you for your lovely feedback! We're so pleased to hear that Lucy made such a positive impression — we’ll be sure to pass this on to her. It’s great to know you found her upbeat, clear, and transparent throughout your experience, and that your test drive went smoothly. We hope you enjoy your new car and look forward to seeing you again in the future!
Second purchase, second time satisfied!
This was the second time we used Hammond Cars to buy a car and it was yet again another flawless experience from start to finish. Kurtis was an exceptional salesperson, zero pressure or pushiness, let us test drive the car we were looking on our first visit and ensured everything was ready when we arrived to finalise the purchase of the car. A great company to buy a car from!
13 April 2026
Reply from Hammond Cars
Thank you so much for your continued trust in Hammond Cars — it really means a lot to us that you chose to return! We're delighted to hear that your second experience was just as seamless as the first.
Kurtis will be especially pleased to read your kind words. Providing a relaxed, no-pressure environment while ensuring everything runs smoothly is exactly what we aim for, so it’s great to know this came across during your visit.
We hope you’re enjoying your new car, and we look forward to welcoming you back again in the future!
I have had a great experience
I have had a great experience against this is the second time I have used Hammond cars in Norwich, today I had George! Which he was really helpful, very friendly didn’t push sells and made the experience of buying a car super easy!
I would definitely recommend Hammonds Norwich to anyone looking for a car great range and good quality cars! Thank you again
13 April 2026
Unprompted review
Reply from Hammond Cars
Thank you for your lovely review and for choosing Hammond Cars Norwich again — we really appreciate your continued support!
We're so pleased to hear that George made your experience such a positive one. Providing a friendly, no-pressure service and making the process as easy as possible is exactly what we aim for, so it’s great to know this came across.
Thank you as well for your recommendation — it means a lot to us. We hope you enjoy your new car and look forward to seeing you again in the future!
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