Hammonds Furniture Reviews 44,274

If I was only reviewing the actual people who visited the house, especially Liam Starr, the fitter, I would not hesitate to give 5 stars. The quality of the work and the courteous, professional and polite approach were excellent.
I wish I could say the same for the e mails and repeated instructions about what I had to do to prepare. They must be AI generated, and the tone was a bit like a disgruntled teacher laying down the law: not what you expect when you’re the paying customer… a human edit of the standard emails would be valuable.

We love our new wardrobes and chest of drawers - Pierre has done a superb job in fitting them leaving us really happy to have chosen Hammonds

Unprofessional scheduling and poor communication. Twice they changed a confirmed 10:00 AM appointment at the last minute. I rearranged my day for this booking and lost confidence in their reliability. Would not use again.

A brilliant all round performance, from designer Amy, surveyor Alex and fitter Jack. All went smoothly even though we required some changes to the original design. Jack worked so efficiently, keeping us updated throughout and finishing ahead of schedule. We are delighted with the result.
Congratulations

Steve liaised with me on a few different details to make sure I was happy. He also showed me how certain things worked. Steve has done a brilliant job fitting my bedroom furniture and I’m so happy with the quality of the product and the workmanship of Steve.

We’re absolutely over the moon with our new walk in wardrobe from Hammonds.

John Thompson & Alfie did an incredible job from start to finish. Professional lads, friendly, hardworking and clearly take pride in what they do.

The quality of the wardrobes is amazing and the whole room has been completely transformed. Everything was fitted perfectly, left spotless afterwards and they got the entire job done in just one day.

Couldn’t recommend John, Alfie, and Hammonds enough.

Really happy with service provided. Fitter messaged day before fitting to confirm arrival time and arrived as planned on the day. Worked efficiently, and just got on with the job. Really pleased with my wardrobe, fitted cleaned up once finished. Happy customer.

Well organised good workmanship

I am raising a formal complaint regarding the unacceptable service following my recent installation.
The waste collection included in my deal is now over a week overdue. Despite calling every single day, the rubbish remains on my driveway. Specifically, two different customer service operatives promised they would be “personally on the case” and guaranteed a callback by 2pm on different days. Neither of those callbacks ever happened.
In addition to this, I am still waiting for a replacement shelf after the original was cut incorrectly. These issues demonstrate that Hammonds has no control over your third-party installers or rubbish collection teams.
Furthermore, I am appalled that your response to my Trustpilot review claimed the matter was resolved. This is a blatant lie and I will be advising any potential future customers to be very wary of purchasing from you.
I expect a confirmed date for both the rubbish collection and the shelf replacement within the next 48 hours, along with an explanation for the missed callbacks and the dishonest public response. I will probably now receive another shutdown response saying that it’s all resolved when in reality nothing has been resolved.

The fitter just left us and he has honestly worked like a trooper today. Arrived on time, worked hard, cleared up after himself and fitted our hallway cupboards beautifully. I am delighted! Thank you. This is the second time we have used Hammonds in our house, I wouldn’t hesitate to use them again.

The initial was ok, although despite me saying just wanted the basic info, he was friendly but probably just talked at me too much!…. I understand it’s ‘sales’ but a little over kill for me personally. He followed up with a message the following week, as agreed, to enquire as to what I thought… I was very honest and explained I had found an alternative that I was happy with. This thing that I found frustrating is that my response was then ignored but had been read on WhatsApp. Even though I haven’t decided to go ahead with Hammonds - bit of courtesy doesn’t go a miss, just a simple acknowledgement would have been good. I expect if I had said “yes let’s proceed” I would have got a reply.

Very disappointed with Hammonds, 2 day installation will now take 10 days, raised my disapproval with Hammonds “customer services team” who basically cited industry policy to me and that as long as it’s within 30 days I should be happy, no concern for the mess and disruption to our master bedroom and the total inconvenience it’s been as a result of there incompetence to not supply the fitter with all the panels - now into our second weekend of disruption and mess

Stan our fitter has been amazing and very professional on time worked hard and work was tidy and clean would definitely recommend him he’s a great asset to Hammonds

Hammonds are professional, helpful, value for money and prompt

We ordered a large wardrobe for the bedroom from The Hammonds. They manufactured the wardrobe, and Catalin Moraru installed it promptly. The quality of Catalin Moraru's work is excellent. We really appreciate his work.

Really happy with new wardrobes. Tim was excellent and so nice to deal with. Third set of wardrobes we have had with Hammonds - their salesperson, surveyor and installer have all been so helpful and very nice to deal with. Everything was handled efficiently and professionally.

We have just had a new bedroom installed by Hammonds.

From our initial enquiry in store, consultation, survey and install the service has been exceptional.

Our installer Ben arrived as planned and was first class, no mess and did an amazing job. Would highly recommend Hammonds based our early experience

Steve was obliging, punctual and helpful. Excellent service

We are beyond thrilled with our Hammonds fitted furniture understairs storage! The whole experience was fantastic from beginning to end, and a special shout-out has to go to Leigh, the fitter, who was brilliant and truly went above and beyond. The finished result looks incredible and has completely transformed the space. We are so happy with everything and wouldn’t hesitate to recommend Hammonds to anyone.