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Hampshire Generators Reviews 

292
•
TrustScore 4.5 out of 5

4.4

Generator Shop
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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and efficient after-sales support provided, often noting quick issue resolution. The staff are frequently highlighted for their helpfulness, politeness, and dedication to resolving concerns promptly. Many people appreciate their proactive communication and willingness to go above and beyond to assist customers. However, some customers also noted issues with product quality, experiencing faulty or broken items upon arrival or shortly after purchase. A few other people also felt that customer service was poor, citing unhelpful interactions or items advertised as in stock when they were not.

What people talk about most

Service

Customers consistently note positive experiences with service, describing it as fantastic, excellent, and... See more

Product

People report ambiguous experiences with product quality and functionality. Some customers praise their... See more

Staff

Users describe positive interactions with staff, consistently praising their professionalism, helpfulness,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpful, friendly, and... See more

Quality

Consumers find quality to be ambiguous, with some reviewers praising the solid build and good quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service from Hampshire Generators and Lucy Miller. My Bluetti AC240P developed a fault and Lucy contacted Bluetti and arranged for it to be collected to be inspected. Unfortunately it couldn't b... See more

Rated 5 out of 5 stars

My trusty Honda EX650 generator had been neglected for a number of years and would only run with the choke on. I contacted Hampshire Generators who said they would look at it to see what the issue... See more

Company replied

Rated 5 out of 5 stars

I highly recommend buying your generator from Hampshire Generators. I had a problem months after purchase and thought I’d be on my own, but I contacted them anyway and their customer service was amazi... See more

Rated 5 out of 5 stars

Received excellent customer service from the aftercare team - namely Lucy, who ensured I got an issue fixed as soon as possible. Everything from the first point of contact when I first rang, the staff... See more

Company details

  1. Generator Shop

Written by the company

We specialise in the supply, installation and service of petrol generators, diesel generators and portable power stations. We are not only online resellers - we are engineers that maintain and repair this equipment in our own workshops.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

292 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(292)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great service

Ordered a Jackery 240 for my partner for his birthday present I ordered it on the Friday before bank holiday and was worried it would not get here in time as delivery is about 3 days, also it wouldn't be sent till the Tuesday, fantastic service got it the next day Wednesday thank you so much, partner went camping with it to a Van/Fest and I got peace and quiet 🤫 😊

26 May 2023
Unprompted review
Rated 5 out of 5 stars

Friendly service

Friendly service, called to discuss the product before buying, clear product knowledge from sales rep.

No long waiting on hold to get through to a real person.

Quick delivery in 2 days

22 May 2023
Unprompted review
Rated 5 out of 5 stars

Helpful staff, money saving advice, prompt delivery

Staff were really helpful answering my questions and guiding me information and advice about the products I bought. They were patient and knowledgeable. The phone was answered quickly on each occasion I called and their support gave me confidence I had chosen the right items to meet my needs. Their advice also saved me money. The majority of my order arrived the next working day and Hampshire Generators offered to chase up the courier when it failed to deliver one package. I would happily use Hampshire Generators again and have already recommended the firm to friends.

25 May 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service given on…

Fantastic customer service given on advise concerning the ecoflow Delta and sola panels/ cables, answered all my questions to the full.
Would highly recommend the company to anyone, great to receive old fashion retail.

19 May 2023
Unprompted review
Rated 4 out of 5 stars

Very good overall

Pre-sales tech info was very thorough and helpful. Delivery was rapid, and the kit is excellent!
A few small quibbles: 1. I wasn't informed that part of my order would be delayed; I had to phone to find out. 2. I haven't yet received my Love to Shop gift card, and 3. I'd very much rather have £10 off my invoice than have a gift-card!

5 May 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Advice and great products.

I have bought from Hampshire Generators a couple of times and both times have received help and advice about what to buy over the phone before making the order. I appreciate that these guys know what they're talking about and aren't just trying to sell a product.

A combination of EcoFlow battery and Excel Power solar panels works great. I can definitely recommend all of the above.

27 April 2023
Unprompted review
Rated 5 out of 5 stars

Easy no fuss

This was a good company to deal with, website was easy to navigate, no fuss transaction and quick delivery, I was kept informed of my order status.

25 April 2023
Unprompted review

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