Hamptons  Reviews 1,662

Arranging a visit by an engineer for a faulty dishwasher under guarantee was handled swiftly and efficiently by Danish Ashraf, despite the complete failure of the manufacturers engineers three times to attend to the issue. He remained on the case despite the odds and not only forced the issue that their engineer attended but as the tenant could not be there he himself waited at the property for the engineer to attend.

Danish Ashraf Property Manager from Hamptons has always provided me with excellent service. He pays attention to any query we raise and promptly resolves any issues.

We have recently started renting a property from Hamptons which the service has been excellent. Very efficient team that are quick in responding to our enquiries and just an extra thank you to our property manager Max Barnes, our oven stopped working, he responded straight away and got an appliance specialist out the next morning.

We have rented from Hamptons for over two years and Max our property manager has always been really responsive whenever there’s an issue, he’s always followed up and done what he can to ensure everything is addressed.

Danish has helped me at every step with the Licensing form for 404 Balmoral Apts. He has shown courtesy
and professionalism through this process. He is an asset to Hamptons.

Kind regards

Elaine Bentley

It’s always a pleasure to deal with Danish Ashraf. Very professional and always helps in dealing with my questions or concerns promptly. Thank you.

We had a few issues when trying to arrange a viewing. The agent was slightly disorganised and changed the time at the last minute more than once (fortunately we live nearby and could be flexible). Since moving in, we’ve sometimes found it difficult to contact the rental team, with seemingly high staff turnover. Responses can be slow or have been non-existent.

That said, I’ve worked most closely with Saima, our building manager, and I can’t speak highly enough of her. She is responsive, attentive, communicates clearly, and is genuinely a pleasure to work with. She has resolved issues quickly and appropriately, and it makes a huge difference. Thank you, Saima!

Saima Haseeb, my property manager, provided exceptional support when I moved into my apartment, which was initially in poor condition. She listened attentively to my concerns and took a proactive approach to address them. Saima was consistently responsive, keeping me informed throughout the repair process. I highly recommend Saima for her dedication and professionalism!

We selected Hamptons Stroud Office to market my mother's property. We made this choice because of their national coverage and their promise of having a back book of suitable purchasers who would be interested in the property.
From the outset the whole team were very helpful and efficient. We received a solid briefing on the current market and what strategy to adopt as well as what transpited to be an accurate valuation for marketing the property.
Hamptons delivered that which they promised. Andrew Beauchamp was our intitial contact and subsequently Sarah Parry both of whom were a pleasure to deal with. After the initial engagement we quickly had 5 viewings for the property and all parties both liked the property and made offers. I think this reflects well upon Hamptons for appropriately marketing the property and for backing up their promises with tangible results. In the end matters were concluded by a request for 'full and final offers' and a sale was agreed pleadingly above the initial marketing price guide.
Based upon our experience I would happily recommend Hamptons Stroud office and in particular Andrew and Sarah with whom I dealt.

We recently rented a flat through the Hamptons Clapham branch. We had the best experience, and George Burnard was excellent at finding our perfect place and at making the process as quick and efficient as possible. We want to say the biggest thank you possible.

My experience was great. The reply atopic the emails were quick and solutions were offered promptly.

Very disappointing experience with this agency. The agent was extremely pushy and rushed me into renting the property, leaving little time to properly assess its condition. When I moved in, the flat was clearly not professionally cleaned — the dishwasher had visible mould and the bathroom was covered in limescale.
When I raised these issues, the agents were unhelpful and slow to respond, which made an already stressful situation worse. Overall, poor service and lack of professionalism.

Against my better judgment, we used Hamptons to get us a short-term renter while we were away. I usually use OpenRent or Airbnb. Whilst they did find us a renter, the experience was awful. They charged 19% but only seemed to make everything difficult and complicated. The fee didn't even include the lease or the inventory. They actually wanted extra for that. So we did the lease ourselves, and despite constant back and forth, because of basic mistakes they made, they eventually said their corporate department wouldn't accept our lease template, so they would have to do it anyway. They failed to pass on messages to the renter and hassled us for minor details. Plus, they held onto the rent for nearly a month before they could be bothered to transfer it to us. I have no idea why traditional estate agents still exist. If there was ever a job that could be done by a combination of common sense on behalf of the landlord/seller and AI, then this is it. Do not use estate agents. The 'profession' should be as dead as a dodo.

Moving to a new place never mind country on my own and renting for the first time was pretty daunting but having Patryk from Hamptons as my contact made it a lot easier. He has always sorted out any issues ive had quickly and professionally

Patryk at Windsor/Maidenhead has been excellent in his attention to detail and execution of service- I have been very impressed with the service he has provided for the past few years.

Dear Sir or Madam,

I am writing to raise a formal and serious complaint regarding the conduct of Ms Colleen Brandon, Senior Head of Lettings, in connection with the handling of our tenancy at Duffield Lane and the service/handling of related documentation and communications by your team.

Ms Brandon was based at your Gerrards Cross office at 36 Packhorse Road, SL9 8TD.

This complaint relates not simply to poor service, but to unprofessional conduct, failure of duty of care, and a complete lack of safeguarding in circumstances involving known medical vulnerability.

At the time the Section 21 documentation was delivered and matters were being handled, my husband who was suffering from significant cognitive impairment (later confirmed as vascular dementia) and was visibly confused and unwell. Despite this, Ms Brandon handed eviction-related documentation directly to him, without explanation, without sensitivity, and without any attempt to engage with me as his wife and carer.

The manner in which this was done was careless and distressing. There was:
• no consideration of his cognitive condition,
• no reasonable adjustment made,
• no offer of support, explanation, or signposting,
• and no recognition of the severe impact such an action could have.

The very next morning, my husband was taken to A&E, local host for full assessments where we spent the entire day. He was assessed for a possible stroke and ultimately diagnosed with acute delirium. The timing and circumstances are impossible to ignore. The distress caused by the way this situation was handled directly contributed to a medical crisis.

What followed only compounded the harm. When I approached Ms Brandon for guidance or assistance — as a carer in crisis — I was met with coldness, refusal to help, and dismissive behaviour. There was no support from the branch, no attempt to assist us in managing the situation humanely, and no recognition of the immense stress we were under.

We later discovered that:
• a request for a one-week extension (made purely for logistical reasons) was refused outright without justification, and
• additional end-of-tenancy issues and charges were raised in a manner that felt opportunistic and unfair, reinforcing a pattern of unreasonable treatment during an already vulnerable period.

The emotional impact of this period was profound. I was caring for a seriously unwell spouse while trying to secure housing under extreme pressure, and the way your representative behaved left me in a state of acute distress. No one in that position should ever be treated in this way.

I am raising this complaint because, with distance and clarity, I believe the conduct involved was wholly unacceptable, and I am deeply concerned that other vulnerable tenants may have been treated similarly.

I request:
1. A formal investigation into the conduct of Ms Colleen Brandon in relation to our tenancy at Duthfield Lane, Stoke Poges,
2. A clear explanation of what safeguarding / vulnerability procedures and staff guidance were in place at the time, and why they were not applied.
3. Confirmation of what steps your organisation has taken to ensure reasonable adjustments and humane, safe handling for tenants with medical or cognitive impairments.
4. A written response addressing each point above, including any learning outcomes and actions taken.

If this matter is not satisfactorily addressed, I will escalate the complaint to The Property Ombudsman and any other relevant bodies.

This letter is written with the seriousness the situation deserves.

The letting team at Hamptons in Maidenhead have managed our rental property for over 10 years. The service has always been excellent. Harjeet Kaur was our Property Manager for many years and was excellent in every way, proactive, efficient, responsible and responsive. Thank you. Paul

Mel and her team at Hamptons in North Dulwich were outstanding throughout the sale of our property. Even during a period when selling was far from straightforward, they worked tirelessly and ultimately secured the price we were hoping for on our home in Herne Hill. Their professional service and commitment truly impressed us, and we would highly recommend them for any property sale or purchase in the Dulwich or Herne Hill area.

I was extremely lucky to have Hamptons manage the property that I have been renting for a few years. In particularly, Saima Hasib was an irreplaceable link in communication - thanks to her attention to detail, professionalism and willingness to go an extra mile if needed, my experience has been smooth and enjoyable. I am delighted to have worked with Saima and the team, and grateful for Saima's exceptional level of support, positive attitude and friendly approach.

We have been incredibly happy with our experience of selling our house through Hamptons Balham. Tom and Jack were the main estate agents we worked with. Also loved their photographer Bo who spent over an hour and a half getting excellent photos and a detailed floor plan (a lot of estate agencies won’t spend that type of money and time on the house marketing). Davina was also fab.

The advice we were given was spot on and in a difficult buyers market we managed to get 5 offers on our house after our open house (meaning we only had to tidy the house once), £20,000 above asking price and chain free buyers. Hampton’s also helped us to go from offer to completion in 12 weeks (which was just what we wanted…in time for Christmas). We were in an unusual situation because we already knew where we wanted to buy, and had a very limited timeframe in which to be able to secure the place and Hamptons made it happen!

Loved the WhatsApp group they created for communicating. Loved that we were given all of their individual phone numbers (again a lot of estate agencies don’t give out these numbers so you are stuck ringing through reception). Communication, advice, marketing, pricing and sales were all excellent.

Felt like we were in very safe hands. Never felt I had to chase up to get to exchange and completion, Jack was always on the ball.

Couldn’t be more pleased and I’ve recommended Hamptons Balham to many of my friends!