Lamp has scratch marks and hairline cracks on the bright gold rim at base. This doesn't look like the image depicted on the website and the description did not state that markings of this kind are in... See more
Company replied
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I purchased a planter and a rug. Both are great quality. I received the planter quickly but when rug didn’t arrive in a week I checked tracking and it appeared to be stalled. I contacted Hamptons Home... See more
Company replied
I love Hamptons Home. Every-time I have ordered off them my goods come beautifully packaged. They have quality products every time. It’s my favourite Hamptons homewares store. Haven’t been disappointe... See more
Company replied
Absolutely the best customer service I’ve ever encountered. Really care about each customer, your needs and your precious products. Products are such high quality and beautiful. Definately will be a r... See more
Company replied
Company details
Written by the company
"Hamptons Home is an award winning online store for Hamptons style homewares inspired by the casual sophistication of seaside homes in Manhattan, New York. A female-owned brand, Hamptons Home offers a wide range of quality home decor Australia wide such as cushions, artwork, table lamps and planter boxes.
Contact info
PO Box 899, 4209, Upper Coomera, Australia
- sales@hamptonshome.com.au
- hamptonshome.com.au
4.5
Excellent
62 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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Lovely white and brown palm cushion…
Lovely white and brown palm cushion cover. Will add a fresh look to the bedroom to welcome guests. Very nice quality.
29 July 2024
Reply from Hamptons Home
Thank you so much for your lovely feedback! We're delighted that the white and brown palm cushion cover will be part of your welcoming touch for guests. Knowing that it adds that special freshness to your bedroom means the world to us. We truly appreciate your kind words about the quality too—it's what we strive for in every piece we create.
Reply from Hamptons Home
Thank you for your feedback! We’re thrilled to hear you’re satisfied with the quality, price, and quick delivery. Your satisfaction and feedback means a lot to us!
The customer service was exceptional
The customer service was exceptional, I made an enquiry and the response was fast and honest and products are good value and very nice. Delivery of the products was quick and an easy process. Items came packed and in good condition.
Tonie Z
16 July 2024
Reply from Hamptons Home
Thank you for your kind words! We're delighted to hear that you had a positive experience with our customer service, delivery, and products. Your satisfaction is our priority, and we appreciate your feedback.
Reply from Hamptons Home
Thank you for your feedback! We're thrilled to hear that you are pleased with the quality and price of our products. Your satisfaction means a lot to us.
Reply from Hamptons Home
Thank you so much for your positive feedback! We're delighted to hear that you're pleased with the color and size of your cushions. Your satisfaction is our top priority, and we appreciate your support. If you need anything else, please don't hesitate to reach out. Enjoy your new cushions!
Warm regards,
The Hamptons Home Team
Reply from Hamptons Home
Thank you so much for your wonderful feedback! We're thrilled to hear that you love our cushion covers and that they exceeded your expectations. Your satisfaction is our top priority, and your kind words mean a lot to us. Enjoy your beautiful new cushion covers!
Great service
Order was prompt, delivered quickly and I was thrilled with the pantry labels. Thank you
4 June 2024
Reply from Hamptons Home
We're so happy to hear that your order arrived quickly and that you love the pantry labels! It's great to know that you're pleased with your purchase.
Ensuring our customers are happy is very important to us, and we're glad we could meet your expectations. Enjoy organizing with your new labels!
I love my personalized Coir door mat…
I love my personalized Coir door mat and very appreciative for the expedited delivery in time for our house warming!
12 April 2024
Reply from Hamptons Home
We are thrilled to hear that you love your personalized Coir door mat and that our expedited delivery service ensured it arrived in time for your housewarming! Thank you for choosing Hamptons Home, and we hope it adds a special touch to your home.
Cushion covers from Hamptons Home
I was very happy with the communication from the company. Kept me informed when a product was not available. Well written emails.
The products, when they arrived, were of a very good quality. I would shop here again.
10 April 2024
Reply from Hamptons Home
Thank you for your kind words! We are delighted to hear that you were happy with our communication and found our emails well-written. We strive to keep our customers informed and provide a seamless shopping experience.
We are also thrilled to hear that you were pleased with the quality of the products you received. At Hamptons Home, we take pride in offering high-quality items that add a special touch to your home.
We look forward to serving you again in the future!
Purchase was beautifully wrapped and…
Purchase was beautifully wrapped and packaged. Loved the complimentary storage bag for the throw.
31 March 2024
Reply from Hamptons Home
Thank you for your review! We're delighted to hear that you loved the way your purchase was wrapped and packaged. We aim to provide a special experience from start to finish.
Reply from Hamptons Home
Thank you for your wonderful feedback! At Hamptons Home, we take pride in keeping our customers informed every step of the way. We're thrilled that you found our selection to be great and our prices affordable. Your satisfaction means everything to us, and we can't wait to help you find more amazing choices in the future!
Great quality at a good price
Great quality cushion covers at a good price and fast delivery. Happy with my purchases and I’ll keep Hamptons Home on my radar for future decor needs 😊
25 February 2024
Reply from Hamptons Home
Thank you for your positive review! We're delighted to hear that you are pleased with the quality of our cushion covers, our pricing, and our fast delivery. We look forward to serving you again for your future decor needs.
Great quality product at a reasonable…
Great quality product at a reasonable price, with fast delivery. Wonderful to support an Australian business
29 January 2024
Reply from Hamptons Home
We're delighted you found our product to be of great quality and value, along with speedy delivery. Thank you for your positive feedback!
Not happy with quality
3 January 2024
Reply from Hamptons Home
We appreciate your recent feedback regarding the polylinen cushion with a white fringe that you purchased. We are sorry to hear that you are not satisfied with the quality of the product.
Your comments are valuable to us, and we take them seriously.
Our cushions are crafted with the intention of offering a casual and organic feel. We also noticed that you have previously purchased a similar item with the same fabric type.
Please feel free to reach out to our customer support team at sales@hamptonshome.com.au. We are committed to understanding and resolving any concerns you may have.
Once again, we apologize for any inconvenience this may have caused, and we genuinely appreciate your feedback. Thank you for choosing Hamptons Home, and we look forward to the opportunity to address and rectify any issues.
Best regards,
Customer Care
Hamptons Home
Tahitian Green Lamp
Lamp has scratch marks and hairline cracks on the bright gold rim at base. This doesn't look like the image depicted on the website and the description did not state that markings of this kind are intentional to the item. I would have preferred a lamp that looks well made, but this just looks too shabby for the price. If the base has as stated a "meticulous handcrafted gold foil treatment" could they have packaged it better to stop it getting damaged? Would like to see more realistic photos used, rather than the stock standard from the manufacturer/supplier.
13 December 2023
Reply from Hamptons Home
Thank you for being a loyal customer and for sharing your recent concerns about your purchase. We appreciate your feedback and want to assure you that the hairline cracks and worn-off paint on the lamp's gold base are intentional design elements as part of our meticulous handcrafted gold foil treatment, aiming for a unique and artisanal appearance.
In our email, we explained these intentional features, and as a token of appreciation for your loyalty, we've issued a $20 gift card for your next purchase.
Your suggestions are valuable to us, and we want you to know that we take them seriously. We are actively considering your feedback to enhance our products and services.
Your understanding and continued support mean a lot to us. If you have any further questions or suggestions, please feel free to reach out.
Quality Santa Sacks…
I purchased 2 personalised Santa Sacks from Hamptons Home, they are excellent & beautiful quality, I purchased on the cut of date for Christmas delivery & true to their word I received them 1,1/2 weeks before Christmas, I am very happy with my purchase, ordering is easy & their customer service is excellent, & very fast delivery even though my parcel had to be redelivered as I wasn't home on the first attempt to deliver, I can't recommend this business highly enough.
I'm a very happy customer
2 December 2023
Reply from Hamptons Home
Thank you so much for taking the time to share your wonderful feedback about your recent purchase of personalized Santa Sacks from Hamptons Home! We are thrilled to hear that you are delighted with the excellent and beautiful quality of the sacks.
We understand the importance of timely deliveries, especially during the festive season, and we're delighted that your order reached you well in advance, just as we promised. It's fantastic to know that the ordering process was easy for you, and we truly appreciate your kind words about our customer service. We strive to provide fast and efficient service to ensure our customers have a seamless shopping experience.
We apologize for any inconvenience caused by the redelivery, but we're pleased to hear that it was resolved swiftly. Your recommendation means a lot to us, and we're grateful for your trust in Hamptons Home. If there's anything else we can do to enhance your experience or if you have any future inquiries, please don't hesitate to reach out.
Wishing you a joyous holiday season and a Happy New Year!
Absolutely the best customer service…
Absolutely the best customer service I’ve ever encountered. Really care about each customer, your needs and your precious products. Products are such high quality and beautiful. Definately will be a regular shopper at Hamptons :)
4 December 2023
Reply from Hamptons Home
We're truly touched by your glowing review! Thank you for your kind words about our customer service and the high quality of our products.
At Hamptons Home, we strive to create an exceptional shopping experience, and we're delighted to know we've hit the mark for you. Your satisfaction means the world to us, and we can't wait to welcome you back as a regular shopper.
If there's ever anything you need or if you have further feedback, please feel free to reach out. We appreciate your support and look forward to serving you again soon.
Light weight
Bought the Santiago grey washable rug, great colours, delivery quick, the only thing is the rug is light weight.
27 November 2023
Reply from Hamptons Home
Thank you for taking the time to share your feedback on the Santiago grey washable rug. We're delighted to hear that you appreciate the great colours and experienced a quick delivery.
Regarding the lightweight nature of the rug, we'd like to assure you that it's intentional. The design of the Santiago grey washable rug prioritizes a lightweight construction to enhance its washability. This feature allows for easy handling during washing and ensures a convenient cleaning process without compromising the rug's quality or aesthetics.
We appreciate your valuable input, and we hope that the washable aspect of the rug continues to meet your expectations. If you have any further questions or concerns, please don't hesitate to reach out. We're here to assist and ensure your complete satisfaction with our products.
Thank you again for choosing our rug, and we look forward to serving you in the future.
Reply from Hamptons Home
We would like to express our sincere gratitude for your recent purchase at Hamptons Home. Your satisfaction is our top priority, and we are thrilled to hear that you are pleased with the rug you acquired.
Thank you for choosing Hamptons Home, and we look forward to serving you again in the future.
We did not receive any advice regarding…
We did not receive any advice regarding delivery and were unaware until it was dropped at our front door.
This was totally at odds what you advised us that we would be totally informed of any movements.
23 October 2023
Reply from Hamptons Home
We apologize for any inconvenience you experienced with the delivery. It appears that a notification with the tracking number was sent to your email on October 23rd, but it's possible it ended up in your junk folder, leading to the lack of awareness regarding the delivery.
We appreciate your understanding, and we're committed to improving our communication to ensure a smoother experience in the future.
Thank you for your feedback, and we're sorry for any inconvenience caused. - Hamptons Home
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