I had an avarage experience with handinhandsoap.com. It was ok I guess. Prices were reasonable. Quality of the items was ok aswell. Custmer support is helfpul. Communication was not great, but they ma... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Awesome soap but the packaging SUCKS! We've had to throw away entire bottles because they could not be opened. It's a shame because the soap is excellent but not so much if you can't open the contai... See more
Company replied
Love this liquid hand soap. Ordered 5 scents: Lavender, rosemary lemon, peony, sweet grass and citrus grove. So far my favorites are peony and sweet grass but all the scents seem great. Not too ov... See more
I ordered two bars of soap for my older sister’s birthday. Knowing I didn’t have a lot of time before I had to drive 18 hours to see her, I prayed that the soap would be delivered on time. Sure enough... See more
Company details
Information provided by various external sources
Vegan, sustainable and palm oil free essentials for a clean life + clean conscience. Buy a bar, give a bar.
Contact info
1646 S. 12th St., #302, 19148, Philadelphia, United States
- 267-714-4168
- customerservice@handinhandsoap.com
- handinhandsoap.com
Excellent quality
Excellent quality, great fragrance, major props for being socially responsible - vegan and cruelty free - environmentally friendly using natural ingredients. Plus kudos for being made in the USA. Great for personal use and awesome for gift giving! Exceptional product with exceptional company values!
27 December 2020
Reply from Hand in Hand Soap
Thank you so much for your feedback! Hearing back from customers, whether it be positive or negative, is so important to us. We are here to make products that feel good, while doing good! We are grateful for your comments and support. Bubbly cheers your way!
Best Wishes,
Angela
Hand in Hand
Beautiful pkg and scents
26 December 2020
Reply from Hand in Hand Soap
Susan,
Thank you so much for your feedback! Hearing back from customers, whether it be positive or negative, is so important to us. We are here to make products that feel good, while doing good! We are grateful for your comments and support. Bubbly cheers your way!
Best Wishes,
Angela
Hand in Hand
Great products
Great products, great customer service and great company that gives back to help those in need! Thanks for all you do!
26 December 2020
Reply from Hand in Hand Soap
Mary,
Thank you so much for your feedback! Hearing back from customers, whether it be positive or negative, is so important to us. We are here to make products that feel good, while doing good! We are grateful for your comments and support. Bubbly cheers your way!
Best Wishes,
Angela
Hand in Hand
Reply from Hand in Hand Soap
Maureen,
Thank you so much for your feedback! Hearing back from customers, whether it be positive or negative, is so important to us. We are here to make products that feel good, while doing good! We are grateful for your comments and support. Bubbly cheers your way!
Best Wishes,
Angela
Hand in Hand
Superior quality!
I love that this gift is given twice! I had fast delivery. When the bars of soap arrived they were beautifully wrapped. They smelled amazing! The recipients were so happy!
26 December 2020
Reply from Hand in Hand Soap
Erin,
Thank you so much for your feedback! Hearing back from customers, whether it be positive or negative, is so important to us. We are here to make products that feel good, while doing good! We are grateful for your comments and support. Bubbly cheers your way!
Best Wishes,
Angela
Hand in Hand
I put these in my daughter and…
I put these in my daughter and granddaughters' stockings. They smelled really good, and I am sure they will enjoy them.
25 December 2020
Reply from Hand in Hand Soap
Mary,
Thank you so much for your feedback! Hearing back from customers, whether it be positive or negative, is so important to us. We are here to make products that feel good, while doing good! We are grateful for your comments and support. Bubbly cheers your way!
Best Wishes,
Angela
Hand in Hand
Everything good except I wrongly…
Everything good except I wrongly presumed that the “gift set” would come in a box for gift giving. I ordered 20 of them and had to package them all up myself.
I’d recommend you consider gift boxes for gift giving. Thanks!
25 December 2020
Reply from Hand in Hand Soap
Mindy,
Thank you so much for your feedback! Without it, we can't improve on our products or customer experience, which helps us make the changes that our customers want to see. We are, however, sorry that we disappointed you with not being able to provide gift boxes or being able to pre wrap orders that were gifts. Hopefully in the future we can change this to provide an excellent and satisfactory experience in that department.
Again, thank you for your honest feedback and patronage. We look forward utilizing this information so our business attributes can meet our customer's expectations!
Best Wishes,
Angela
Hand in Hand
Great company with a great mission
Great company with a great mission. Highly recommend!
25 December 2020
Reply from Hand in Hand Soap
Lesli,
Thank you so much for your feedback! Hearing back from customers, whether it be positive or negative, is so important to us. We are here to make products that feel good, while doing good! We are grateful for your comments and support. Bubbly cheers your way!
Best Wishes,
Angela
Hand in Hand
The product was shipped promptly
The product was shipped promptly. Unfortunately, it was stalled in NJ post office system for two weeks and didn't come in time for me to gift it. Not the fault of the company. The product itself smells heavenly, but I really bought it because of the socially conscious company Philosophy. You have to have soap. Why not make the purchase benefit the world.
25 December 2020
Reply from Hand in Hand Soap
Peggy,
We are so sorry these didn't arrive on time as expected, and apologize about all the shipping delays this holiday. We appreciate your patience and understanding so very much during these crazy, frustrating times! Also, we want to thank you for your feedback. Hearing back from customers, whether it be positive or negative, is so important to us. We are here to make products that feel good, while doing good! We are grateful for your comments and support. Bubbly cheers your way!
Best Wishes,
Angela
Hand in Hand
Reply from Hand in Hand Soap
SK,
Thank you so much for your feedback! Hearing back from customers, whether it be positive or negative, is so important to us. We are here to make products that feel good, while doing good! We are grateful for your comments and support. Bubbly cheers your way!
Best Wishes,
Angela
Hand in Hand
I wanted to give things this year that...
I wanted to give things this year that did more and found these soaps. They smell divine and everyone who received them has LOVED them!!
24 December 2020
Reply from Hand in Hand Soap
Lynn,
Thank you so much for your feedback! Hearing back from customers, whether it be positive or negative, is so important to us. We are here to make products that feel good, while doing good! We are grateful for your comments and support. Bubbly cheers your way!
Best Wishes,
Angela
Hand in Hand
Wonderful experience
Wonderful experience! Package was shipped quickly and securely. Soaps smell delightful. I gave one set for birthday gift, niece was so happy. She hasn't used yet so I can't speak for quality of soap. Other set is going to be Christmas gift.
24 December 2020
Reply from Hand in Hand Soap
Cecelia,
Thank you so much for your feedback! Hearing back from customers, whether it be positive or negative, is so important to us. We are here to make products that feel good, while doing good! We are grateful for your comments and support. Bubbly cheers your way!
Best Wishes,
Angela
Hand in Hand
I so love the Eucalyptus and Mint body…
I so love the Eucalyptus and Mint body wash. It leaves a fresh and cool feeling on my skin.
24 December 2020
Unprompted review
Reply from Hand in Hand Soap
Gelie,
Thank you so much for your feedback! Hearing back from customers, whether it be positive or negative, is so important to us. We are here to make products that feel good, while doing good! We are grateful for your comments and support. Bubbly cheers your way!
Best Wishes,
Angela
Hand in Hand
I love buying "giving" gifts and the…
I love buying "giving" gifts and the product is fine but 3 out of 4 hand soap pumps are nonfunctioning! I had intended them as stocking stuffers.
23 December 2020
Reply from Hand in Hand Soap
Marilynn,
We are so pleased to know you support a companies that gives back, but of course with that being said, I'm sure you were extremely disappointed with not being able to give your gifts with the same enthusiasm! That is not the experience we want our customers to have! Please let me know what I can do to make this experience 100% satisfaction for you by either calling our customer service number (267) 714-4186 or emailing me at angela@handinhandsoap.com
If you still have the soap bottles, we can get the lot # off of them, and see if we are having a manufacturing problem that we can fix!
We deeply apologize for your frustration and troubles.
Best Wishes,
Angela
Hand in Hand
The scents are divine
23 December 2020
Reply from Hand in Hand Soap
Suzanne,
Thank you so much for your feedback! Hearing back from customers, whether it be positive or negative, is so important to us. We are here to make products that feel good, while doing good! We are grateful for your comments and support. Bubbly cheers your way!
Best Wishes,
Angela
Hand in Hand
The soap smells wonderful
The soap smells wonderful, a little goes a long way, and it produces suds really easily!!
23 December 2020
Reply from Hand in Hand Soap
Rebecca,
Thank you so much for your feedback! Hearing back from customers, whether it be positive or negative, is so important to us. We are here to make products that feel good, while doing good! We are grateful for your comments and support. Bubbly cheers your way!
Best Wishes,
Angela
Hand in Hand
What's not to love?
We switched to bar soap several years ago to reduce our plastic waste. We love Hand in Hand for the lovely scents, the compelling mission, and the fact that it is palmoil-free!
23 December 2020
Reply from Hand in Hand Soap
Heather,
Thank you so much for your feedback! Hearing back from customers, whether it be positive or negative, is so important to us. We are here to make products that feel good, while doing good! We are grateful for your comments and support. Bubbly cheers your way!
Best Wishes,
Angela
Hand in Hand
Personal fave
Personal fave: Citrus Grove bodywash. It's very awesome. Suits my skin to be honest. It's now soft and smells amazing.
22 December 2020
Unprompted review
Reply from Hand in Hand Soap
Nancy,
Thank you so much for your feedback! Hearing back from customers, whether it be positive or negative, is so important to us. We are here to make products that feel good, while doing good! We are grateful for your comments and support. Bubbly cheers your way!
Best Wishes,
Angela
Hand in Hand
Reply from Hand in Hand Soap
Jason,
Thank you so much for your feedback! Hearing back from customers, whether it be positive or negative, is so important to us. We are here to make products that feel good, while doing good! We are grateful for your comments and support. Bubbly cheers your way!
Best Wishes,
Angela
Hand in Hand
I haven’t used the soaps I purchased…
I haven’t used the soaps I purchased because they are gifts, but our package arrived quickly and was well packed (I worried about liquids leaking but everything was secure). All of the soaps smell amazing and I wish I’d ordered extra so I could keep some. I only wish the wrapped bottles had been labeled with their scents - I ordered two sets of the liquid soap and had to tear open the packaging and then rewrap before shipping them on to my brothers. Not a big deal at all, just something to consider for folks who need to ship sets out.
22 December 2020
Reply from Hand in Hand Soap
Kristi,
Thank you so much for your feedback! Without it, we can't improve on our products or customer experience, which helps us make the changes that our customers want to see. Hopefully in the future we can change this to provide an excellent and satisfactory experience in that department. We look forward utilizing this information so our business attributes can meet our customer's expectations
Hearing back from customers, whether it be positive or negative, is so important to us. We are here to make products that feel good, while doing good! We are grateful for your comments and support. Bubbly cheers your way!
Best Wishes,
Angela
Hand in Hand
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.