Handy Gardeners Reviews 

376
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of service, noting how their gardens are transformed and left tidy after the work is completed. Many people highlight the staff's professionalism, politeness, and hard work, often going above and beyond expectations. Reviewers also appreciate the efficient booking process, quick response times, and the punctuality of the gardening teams. However, some customers also noted concerns regarding pricing, with instances of quotes being unclear, misleading, or leading to unexpected additional charges for waste removal. A few other people also felt that communication could be inconsistent, mentioning unreliability, last-minute changes to service scope, or receiving rude responses when seeking clarification.

What people talk about most

Service

Customers consistently note positive experiences with service, often praising the gardeners for being... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, efficiency, and... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers finding the pricing excellent, fair, and... See more

Response time

People report positive experiences with response times, noting that staff are quick to reply to emails and... See more

Booking process

Users describe positive interactions with the booking process, finding it very easy and clear, with specific... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The grounds maintenance of our communal areas, mainly a private car park was completed in a few hours. The result was an area cleared of weeds and leaves, tidy and clean. One of the residents said it... See more

Company replied

Rated 5 out of 5 stars

They arrived on time and were courteous and polite. They worked hard and no messing around. They did a good job but seemed expensive - £380 for two men for 3 hours including a number of jumbo bags of... See more

Company replied

Rated 5 out of 5 stars

I have been using Handy Gardeners for over 2 years now and I am delighted with the service and level of care that we receive. In particular, I have been using the same gardener, Kiro, as he proactivel... See more

Rated 5 out of 5 stars

I've used Handy Gardeners several times over the past 3 years (around 15). Every time the gardeners do a really good job of tidying up our large garden and manage to do so in 2 hours. They are always... See more

Company replied


Company details

  1. Waste Collection Service

Information provided by various external sources

Whatever your patio, lawn and garden care needs are, we are the Handy Gardeners in London, capable of providing you with competent garden maintenance. We can ensure that you and your garden are always treated to the highest standard of gardening services, with our expert help making a real difference around the outdoor area of your home.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

376 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(376)

92 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent job!

Arrived promptly, took the time to go through the job, and checked in me with as they went to make sure I was happy. They were very efficient and left the garden very tidy. Thank you!

8 October 2025
Unprompted review
Handy Gardeners logo

Reply from Handy Gardeners

Dear Sarah Gill,

Thank you for the brilliant review! Delighted the team arrived promptly, talked through the job, checked in along the way, and left the garden tidy and spotless. We really appreciate your kind words and would be glad to help again whenever you need us.

The Handy Gardeners Team

Rated 5 out of 5 stars

The guys arrived on time and did a…

The guys arrived on time and did a great job!
Duration of my booking was for 2 h but the guys managed to clear it all The front and rear garden
Highly recommend them

30 September 2025
Unprompted review
Handy Gardeners logo

Reply from Handy Gardeners

Dear Totyu Ivanov,

Thank you for the lovely review—and for sharing your experience. We’re so glad the team delivered for you. If you’d like, we can add notes to your file (priorities, preferred crew, seasonal tasks) so your next visit is just as smooth.

The Handy Gardeners Team

Rated 4 out of 5 stars

Efficient and quick

I have had an operation and cant maintain my garden at the moment. I needed hadges trimmed, lawns mowed and general tidying up.They turned up on time and did the work I needed doing efficiently and quickly.

8 September 2025
Unprompted review
Handy Gardeners logo

Reply from Handy Gardeners

Dear Anna Taylor,

Thank you for the kind review, and we wish you a smooth recovery. We’re glad the team could arrive on time and take care of the hedges, lawn and tidy-up efficiently and quickly so you didn’t have to worry. If you’d like, we can set up a light maintenance schedule while you recuperate and adjust it as you feel better.

The Handy Gardeners Team

Rated 1 out of 5 stars

didn't even turn up

They didn't turn up at the arranged time and it took 45 minutes of increasingly angry phone calls to get them to admit they weren't coming.

28 July 2025
Unprompted review
Handy Gardeners logo

Reply from Handy Gardeners

Dear EC Middlesex,

Thank you for sharing this, and we’re really sorry for what you describe. A no-show with 45 minutes of chasing for a straight answer is unacceptable and well below our standards, so in all honesty that doesn’t sound like us.

However, we’d still like to review it properly so we can learn from it and address it with the team. If you’re willing, please DM your booking reference, service postcode, and the scheduled date/time so we can pull the dispatch timeline and call logs from that day and understand exactly what happened.

Since then, we’ve tightened operations: earlier go/no-go checks before crews set off, proactive ETA texts (with escalation if anything slips), and clearer handovers between office and field so customers get timely, accurate updates.

Again, we’re sorry you had this experience, and we appreciate you flagging it.

The Handy Gardeners Team

Rated 5 out of 5 stars

Shed roof

We have had gigantic growth on our shed roof & side gap for years. Some of it coming from the adjoining garden. We didn't know what to do. We've used Handy Gardeners before. I called them & Mia picked up. They came & did an excellent job for under 2 hours which cost me £127 & 2 jumbo bags at £60 each. I was very happy with the result & will keep the roof of the shed roof & gap nice & tidy. Thank you Handy Gardeners. I will use them again.

21 August 2025
Unprompted review
Rated 5 out of 5 stars

Really happy to have found Handy Gardeners!

Really happy to have found Handy Gardeners! They arrived on time and finished the job 1/2 an hour quicker than we had been quoted so actually reduced the bill! They did a great job and took all the garden waste away with them and there was a lot. I will definitely be using them again and can't recommend them highly enough.

8 August 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this company at all costs

Avoid this company at all costs. I asked for a quote for trimming a bush in my garden. Was told to submit photos for an accurate quote, which I did, and asked for the quote to include the labor and removal of garden waste.

Was told the quote would include the removal of the waste up to 3 bags. Went ahead, and when the gardeners finished they tried to charge me over significantly more than was quoted. Apparently the waste included was only 3 small bin bags, and in the small print of the quote they sent over it says £60 per jumbo bag. What was the point of sending them a photo and asking for an accurate quote?

On top of that I was charged for the full 2 hours when it only took them 50 minutes, the gardeners also cut down our washing line.

21 July 2025
Unprompted review
Rated 1 out of 5 stars

Appalling

Appalling. Booked them well in advance to start tidying up my overgrown garden. Half an hour before the scheduled time they called to cancel, giving two different excuses (it would take too long/they had a sudden emergency). Next offered date more than a week later, but unsurprisingly I turned this down. Avoid!

23 June 2025
Unprompted review
Rated 1 out of 5 stars

Appalling

Appalling. Avoid at all costs.
I took time off work having booked them for the first time. They didn't turn up - because it was raining. Nobody contacted me - I only found out because I rang them. And it was hardly raining anyway! Gardeners, who won't work in light rain in the UK??? Give me strength...

5 June 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely AWFUL!!!!!!

Absolutely AWFUL. I booked 2 gardeners for 1.5hrs and they came as labourers not gardeners. They cut my front hedge and made a massive mess of the cuttings and it took 50m for 2 ment o do that job, which left no time to do the back garden as they were now late to their next client.
I told them they had to at least mow the lawn, so they did it with a STRIMMER as they could not be bothered to bring in the lawn mower!
They left grass cuttings everywhere and did not finish the job I had booked- utter disgrace.
I was reluctant to pay them a penny, but I did and decided I would write a poor review- to let people know NEVER USE THESE PEOPLE!
Waste of time and money! I will inform Trading Standards as well.
They call themselves Handy Gardeners but trade under Fantastic Services - so beware!

2 June 2025
Unprompted review
Rated 1 out of 5 stars

These people are not gardeners

These people are not gardeners. Be weary of seeing a tidy garden when you arrive home if you leave them to it. They strim everything, no pulling of weeds it will all grow back in days. I asked them to pull the weeds but each time I left they were back on the strimmer, all on my ring camera. They strimmed expensive plants like alliums saying they were done for the year when they had not even flowered yet. The men who came were labourers not gardeners and knew absolutely nothing about plants. I specifically looked for a gardening firm because I wanted gardeners. They told me I would get two gardeners. I got two men not two gardeners. There are more poor reviews on Google reviews but the trick is they advertise under one name and then arrive under another!!

Be weary also that they are attached to a service called Woodford Green Gardener's.

6 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent !

I needed my lawn mowing and a general tidy up..
Two gardeners came .. one elder and one younger but both were brilliant..
Didn’t waste anytime.. both cracked on with the job and within two hours.. garden was transformed..
Once completed.. I was asked to check if everything was ok..
Will definitely use them again !

27 March 2025
Unprompted review
Rated 5 out of 5 stars

Great job. Nice people.

I needed my front garden cleaned up and planted.
The guys that were sent were super nice, really quick and totally professional. My garden was transformed within an hour. Would definitely recommend.

25 March 2025
Unprompted review

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